Technical data

About This Guide xiii
Where to Go for More Information
• Modem: From North America, 408 526-8070; from Europe, 33 1 64 46 40 82. Use the
following terminal settings: VT100 emulation; databits: 8; parity: none; stop bits: 1; and
connection rates up to 28.8 kbps.
For a copy of CCO’s Frequently Asked Questions (FAQ), contact [e-mail]. For
additional information, contact [e-mail].
Technical Assistance Center
If you are a network administrator and need personal technical assistance with a Cisco product that
is under warranty or covered by a maintenance contract, contact Cisco’s Technical Assistance Center
(TAC) at 800 553-2447 or 408 526-7209, or [e-mail]. Emergency technical assistance
(for network-down or severe network problems) is available 24 hours a day, 7 days a week.
For popular configuration tips and hints gathered from Cisco’s Technical Assistance Center (TAC),
go to the Hot Tips home page at the following URL. This URL is subject to change without notice.
http://www.cisco.com/warp/public/701/
If you choose to telephone the TAC for help, have the following information ready:
• Chassis serial number
• Maintenance contract number
• Software version level and hardware configuration (enter the show version command to display
this information)
• Running software configuration. To display this information for Release 11.0 or later, enter the
show running config command. For Release 11.0 or earlier, enter the write terminal command.
European Technical Assistance Center
Cisco and its European Service Partners coordinate all customer service in Europe, including
hardware and software telephone technical support, onsite service, and module exchange and repair.
For more information, contact the European TAC.
European TAC numbers and e-mail address are as follows:
• Phone: [phone]
• Fax: [phone]
• E-mail: [e-mail]