Specifications
2-23
Cisco ONS 15454 Troubleshooting and Maintenance Guide
November 2001
Chapter 2 General Troubleshooting
Step 10 Confirm that the Disk Cache Folder field shows C:\ProgramFiles\Netscape\Communicator\cache for
Windows 95/98/ME
or C:\ProgramFiles\Netscape\<username>\Communicator\cache for Windows NT/2000.
Step 11 If the Disk Cache Folder field is not correct, click Choose Folder.
Step 12 Navigate to the file listed in Step 10 and click OK.
Step 13 Click OK on the Preferences window and exit the browser.
Step 14 Temporarily disable any virus scanning software on the computer. Refer to “Browser Stalls When
Downloading jar File From TCC+” section on page 2-17.
Step 15 Verify that the computer does not have two NIC cards installed. If the computer does have two NIC cards,
remove one.
Step 16 Restart the browser and log into the ONS 15454.
2.3.12 Verify PC Connection to ONS 15454 (ping)
Use a standard ping command to verify the TCP/IP connection between the PC and the ONS 15454
TCC+ card. A ping command will work if the PC connects directly to the TCC+ card or uses a LAN to
access the TCC+ card. If the TCP/IP connection was established and then lost, a DISCONNECTED
alarm will appear on CTC.
Note Software Release 3.0 requires the TCC+ card and does not support the TCC card. Releases 2.2, 2.2.1,
and 2.2.2 support the TCC and the TCC+ cards.
Procedure: Ping the ONS 15454
Step 1 Display the command prompt:
• If you are using a Microsoft Windows operating system, from the Start Menu choose Programs >
Command Prompt.
• If you are using a Sun Solaris operating system, from the Common Desktop Environment (CDE)
click the Personal Application tab and click Terminal.
Step 2 For both the Sun and Microsoft operating systems, at the prompt type:
ping [ONS 15454 IP address]
For example, ping 192.1.0.2.
Step 3 If the workstation has connectivity to the ONS 15454, the ping is successful and displays a reply from
the IP address. If the workstation does not have connectivity, a “Request timed out” message displays.
Step 4 If the ping is successful, an active TCP/IP connection exists. Restart CTC.