Technical data

TraverseEdge 2020 Applications and Engineering Guide
Page vi Turin Networks Release 5.0.x
If You Need Assistance
If you need assistance while working with the TE-1200 product, contact the Turin Technical
Assistance Center (TAC). See the “Query and Contact Information Matrix” table above. TAC is
available 8:00AM to 6:00PM Central Time, Monday through Friday (business hours). When the
TAC is closed, emergency service only is available on a callback basis. E-mail support (24-hour
response) is also available through: [e-mail].
Calling for Repairs
If repair is necessary, call the Turin Repair Facility at 1-866-948-7625 for a Return Material
Authorization (RMA) number before sending the unit. The RMA number must be prominently
displayed on all equipment cartons. The Repair Facility is open from 8:00AM to 6:00PM Central
Time, Monday through Friday.
When calling outside the United States, use the appropriate international access code, and then
call 916-344-4004 to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
1. Pack the unit securely.
2. Enclose a note describing the exact problem.
3. Enclose a copy of the invoice that verifies the warranty status.
4. Ship the unit PREPAID to the following address:
Turin Networks, Inc.
Turin Repair Facility
Attn: RMA # ________
1301 W. President George Bush Freeway
Richardson, TX 75080 USA
Acronyms
ACO Alarm Cut-off
ADM Add/Drop Multiplexer
BITS Building Integrated Timing Supply
BLSR Bi-directional Line Switched Ring
CCT Common Control and Timing
CDRH Center for Devices and Radiological Health
CLI Command Line Interface
CO Central Office
D&C Drop and Contiunue
DCC Data Communications Channel
DS3 Digital Signal Level 3 at 45 Mbps
DWDM Dense Wave Division Multiplexing
EC1 Electrical Carrier Level 1
EMS Element Management System
EoS Ethernet Over SONET
FCC Federal Communications Commission