Specifications

C-5

Content Services Switch Getting Started Guide

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Appendix C Troubleshooting

Troubleshooting the Boot Process

During the boot process, the SCM downloads software to the SFM or SFM2 and

the I/O modules. If the boot process cannot locate the correct files, the CSS logs

an error in the Boot.log file. For information about the boot process, refer to

Chapter 4, Configuring the CSS.

Table C-5 provides suggestions for correcting problems that may occur during the

boot process.

Table C-5 Troubleshooting the Boot Process

Symptom Recommended Action

Boot diagnostic failed. Check boot.log for error messages that may

specify which component is faulty.

Boot process failed. Check boot.log for error messages that may

specify where in the process the boot failed. (For

information on boot.log, refer to the “Log File

Information” section in this appendix.)

Boot image is corrupt. Reload the ADI file.

Cannot locate boot record. Check boot record configuration in the Offline

DM menu. (Refer to the Content Services Switch

Basic Configuration Guide, Chapter 1, Logging In

and Getting Started, for information on the Offline

DM menu.) Reconfigure boot record

configuration if necessary.