Specifications

Appendix C Troubleshooting
Troubleshooting the CSS 11800 Modules
C-4
Content Services Switch Getting Started Guide
78-11766-01
Table C-4 Troubleshooting the CSS 11800 Modules
Symptom Recommended Action
System cannot identify
module type.
Remove the module and re-install it to reseat the
module in the backplane connector.
Reload the ADI file.
System cannot find an image
for the module.
Reload the ADI file.
Module failed diagnostic
(according to the
information in the Boot.log
file).
Replace the module.
You cannot access log or
archive files on the CSS disk
but traffic is still passed in
and out of the CSS.
Replace the Internal Disk Module. Remove the
module and re-install it to reseat the module in
the backplane connector.
Replacement IDM does not
initialize.
If the replacement IDM does not contain the
same version of the software that the CSS is
currently running, the SCM will not initialize the
IDM for use. You must reboot the CSS and
configure a primary boot record. You can select
the CSS software currently on the disk or instruct
the CSS where to locate the CSS software ADI
file to install on the disk. If you archived an
offline version of your CSS running-config file,
copy it back onto the CSS.