Universal Broadband Router Hardware Installation Guide

4-13
Cisco uBR10012 Universal Broadband Router Hardware Installation Guide
OL-18259-01
Chapter 4 Troubleshooting the Installation
Troubleshooting the HHGE Installation
Step 3 For all fiber optic connections, verify that the connections are clean. See Cleaning and Checking the
Bulkhead Optical Connectors and Cleaning and Inspecting the Fiber Optic Connections at the following
URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/frus/ub_oc48.pdf
Note Refer to the FRU documentation for the different cards at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/cable/ubr10k/ubr10012/frus/index.htm
Troubleshooting the HHGE Installation
To troubleshoot the HHGE installation, follow the instructions in Table 4-2. Refer to Figure 1-25 for the
port LED layout on the line card faceplate. The FAIL LED indicates line card status only.
Ta b l e 4-2 Line Card Installation Troubleshooting
Symptom Possible Cause Corrective Action
Error message appears on the console
every time the line card requests an
image download. The error message
is echoed and the PRE2 will not load
the line card image.
1. HHGE card is inserted in slot 1 or
slot 2.
1. Remove the HHGE from the illegal slot
and place the card in any of the following
slots:
• 3/0/0 or 3/1/0
• 4/0/0 or 4/1/0.
The PRE2 software shuts down the
card. The reset line is asserted and the
running configuration is updated
with this slot in the shutdown state.
1. HHGE card is inserted in slot 1 or
slot 2, subslot 1.
1. Remove the line card from the illegal slot
and place it in slot 3 or slot 4.
2. Use the no hardware module shut
command to reset the slot
no hardware 2/0/0 shut
Power entry modules (PEMs), fans,
and other line cards do not operate
1. Disconnected power cord.
2. Power switch is in the Off
position.
1. Check that all power cords are properly
connected to both the Cisco uBR10012
system and at the power connection end.
2. Set the PEM power switches to the On
position.
The yellow FAIL LED does not light
during portions of the POST
1. The line card is not properly
seated.
2. Bad line card slot or backplane
connector.
1. Be sure the ejector levers are fully closed
and that the captive screws have been
tightened.
2. Remove the line card and install it in
another chassis slot.