USER GUIDE Cisco Small Business Pro SPA 500 Series IP Phones Model SPA 525G
FCC and IC Statement Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
IMPORTANT NOTE FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada Statement This device complies with RSS-210 of the Industry Canada Rules.
Contents FCC and IC Statement 2 Federal Communication Commission Interference Statement 2 IMPORTANT NOTE 3 Industry Canada Statement 3 Chapter 1: Getting Started 6 Overview of the Cisco SPA 525G IP Phone Caring for Your Phone Understanding Your Phone’s Lines and Buttons Phone Components Softkey Buttons Using the Keypad and Buttons with Menus 7 8 9 9 11 14 Using Keypad Shortcuts 14 Using the Navigation Button 14 Entering Numbers and Text in Fields 15 Using Phone Hardware and Accessorie
Contents Connecting Your Phone to the Computer Network 27 Connecting Your Phone to the Wired Network 27 Connecting Your Phone to the Wireless Network 27 Determining Your Wireless Router Security Type 28 Using Wi-Fi Protected Setup with the Cisco SPA 525G 31 Manually Adding a Wireless Profile on the Cisco SPA 525G 32 Uploading Security Certificates to the Phone 34 Verifying Phone Startup 35 Upgrading Your Phone’s Firmware 35 Chapter 3: Using Basic Phone Functions Placing or Answering a Cal
Contents Delaying Call Forwarding When You Don’t Answer the Phone 45 Stopping Call Forwarding 45 Setting Do Not Disturb 45 Configuring Call Waiting 46 Picking Up a Call 47 Parking a Call 48 Placing a Three-Way Conference Call 49 Using the Phone Directories 50 Using Your Personal Address Book 50 Adding a New Contact 51 Copying a Contact 52 Searching for a Contact 52 Deleting a Contact 52 Editing a Contact 53 Using the Corporate Directory 53 Using the Call History Lists 54 Vie
Contents Creating and Using Speed Dials 63 Creating Speed Dials on Unused Line Buttons 64 Creating Numerical Speed Dials 64 Playing MP3 Files on Your Phone 65 Creating the Playlist 65 Playing Songs 66 Changing the Left and Right Channel for Stereo Headsets 67 Using the Paging Feature 68 Paging Another Phone 68 Paging a Group of Phones 68 Configuring Auto Answer 68 Customizing Your LCD Screen 69 Changing the LCD Screen Contrast 69 Setting the Screen Backlight Timer 69 Configuring
Contents Chapter 5: Using the Web Interface 81 Logging in to the Web Interface 82 Configuring Your Address Book 82 Setting Do Not Disturb 83 Configuring Call Forwarding 84 Configuring Call Waiting 85 Blocking Caller ID 85 Blocking Anonymous Calls 86 Viewing Call History Lists 86 Creating Speed Dials 87 Configuring Wi-Fi 87 Configuring Bluetooth 88 Upgrading Firmware 89 Chapter 6: Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisc
1 Getting Started This chapter provides an overview of your Cisco SPA 525G IP phone. It contains the following sections: • Overview of the Cisco SPA 525G IP Phone, page 7 • Understanding Your Phone’s Lines and Buttons, page 9 • Using the Keypad and Buttons with Menus, page14 • Entering Numbers and Text in Fields, page15 • Using Phone Hardware and Accessories, page16 NOTE The Cisco SPA 525G features vary, depending on the type of call control system you are using.
Getting Started Overview of the Cisco SPA 525G IP Phone 1 Overview of the Cisco SPA 525G IP Phone The Cisco SPA 525G IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or speaker.
Getting Started Overview of the Cisco SPA 525G IP Phone 1 The Cisco SPA 525G has a 320 x 240 color, 3.2" inch LCD screen and provides up to five telephone extensions. It provides the following hardware features: • 2 Ethernet 10/100 Mbps ports • 802.3af Power over Ethernet support • USB 2.0 host port for connecting a USB memory device to play MP3 music files • AUX port (to attach a Cisco SPA 500S attendant console) • Bluetooth capability for headset support • 2.
1 Getting Started Understanding Your Phone’s Lines and Buttons Understanding Your Phone’s Lines and Buttons Use the following graphic and table to identify the parts of your phone. Phone Components Figure 1 Cisco SPA 525G Phone Components Table 1 IP Phone Components # Phone Feature Description 1 Handset Pick up to answer or place calls. 2 Speaker Speaker for phone.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 1 IP Phone Components # Phone Feature Description 4 LCD Screen Your phone may vary, but typically displays: • • • • • 5 Line keys Date and time Phone station name Line extensions Softkey options Startup logo, screen saver, background photo, and photo album Indicates phone line status. Your phone may vary, but typically, when lit: • • • • • Green: Line is idle. Red (steady): Line is active or in use.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 1 IP Phone Components # Phone Feature Description 13 Volume button Press + to increase the volume and press - to lower the volume of the handset, headset, speaker (when the handset is off hook), or ringer (when the handset is on hook). 14 Headset button Press to turn the headset on or off. When the headset is on, the button glows green. 15 Speaker button Press to turn the speaker on or off.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 2 Cisco SPA 525G Softkey Buttons Button Function BXfer Performs a blind call transfer. See “Performing an Unattended (Blind) Transfer,” on page 41. Call Rtn Returns the last missed call by dialing the number that called you. See “Viewing and Returning Missed Calls,” on page 42. Clear Deletes an entire text/number field. Clr DND Clears Do Not Disturb. Clr Fwd Clears Call Forward. Conf Initiates a conference call.
1 Getting Started Understanding Your Phone’s Lines and Buttons Table 2 Cisco SPA 525G Softkey Buttons Button Function Hold Places a call on hold. See “Putting a Call on Hold,” on page 39. Ignore Ignores an incoming call. Join Connects a conference call. List In some menus, shows a list of configured items (for example, a list of locations for weather or news). Miss Displays the list of missed calls. More Access additional softkeys.
1 Getting Started Using the Keypad and Buttons with Menus Table 2 Cisco SPA 525G Softkey Buttons Button Function Unpark Connects to a parked call. See “Parking a Call,” on page 48. View Displays more information about a selected item. XferLX Transfers existing active calls on the phone. Using the Keypad and Buttons with Menus You press a softkey button or other buttons to enter menus on the LCD screen. Using Keypad Shortcuts Use the keypad to enter the number of the menu or sub-menu item.
1 Getting Started Entering Numbers and Text in Fields Entering Numbers and Text in Fields Some fields on the IP phones require you to enter numbers and text using the keypad and/or softkey buttons. In general, the following guidelines apply: • Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter. • Press the number key multiple times to move to a different letter under that number.
Getting Started Using Phone Hardware and Accessories 1 Using Phone Hardware and Accessories Using the Speakerphone The SPA IP Phones provide a speakerphone. To use the speakerphone, press the Speaker button (the handset can be either on or off hook). Using Wired and Wireless Headsets The SPA IP Phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites: http://www.plantronics.
Getting Started Using Phone Hardware and Accessories • 1 For wired headsets: Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic: Connecting Bluetooth Headsets Your phone is Bluetooth compatible and works with Bluetooth devices such as headsets. To configure the phone to work with your headset, first enable Bluetooth: STEP 1 Press the Setup button. STEP 2 Select User Preferences.
1 Getting Started Using Phone Hardware and Accessories STEP 4 Scroll to PIN and enter the PIN for your Bluetooth headset. STEP 5 Scroll to Connect Automatically and press the Right Arrow key to turn to On. STEP 6 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful. Using a Headset with Your IP Phone NOTE: Steps to use your headset with the SPA IP Phone may vary. Consult the user documentation for your headset for more information.
Getting Started Using Phone Hardware and Accessories 1 To switch from the handset to the speakerphone, press the Speakerphone button and place the handset back on the hook. To switch from the speakerphone to a headset, press the Headset button. To switch from the speakerphone to the handset, pick up the handset. To switch from the headset to the speakerphone, press the Speakerphone button.
2 Installing Your Phone This chapter describes how to install and connect your Cisco SPA 525G IP Phone.
2 Installing Your Phone Before You Begin Before You Begin Before you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available. NOTE: The RJ-11 port marked “AUX” is reserved for connection with the Cisco SPA 500S Attendant Console that works with the Cisco SPA 525G. It is not for use as a telephone line port.
2 Installing Your Phone Connecting the Handset Figure 1 Cisco SPA 525G IP Phone Connections Cisco Small Business Pro IP Phone SPA 525G (SIP) User Guide 22
2 Installing Your Phone (Optional) Attaching the Desk Stand Number Component 1 Auxiliary port. Only for use with the Cisco SPA 500S attendant console. 2 Power port. Insert the power adapter plug into this port. 3 Additional Ethernet port. Connect an Ethernet cable to this port to provide network connectivity to a PC. (This port cannot be used when the phone is connected to the network via the built-in Wireless-G client.) 4 Switch (Ethernet) port. Connect the network cable to this port.
Installing Your Phone (Optional) Mounting the Phone to the Wall 2 (Optional) Mounting the Phone to the Wall To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount Kit STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base. STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation.
Installing Your Phone (Optional) Mounting the Phone to the Wall 2 STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place. STEP 4 Plug in the Ethernet and power cables.
2 Installing Your Phone Connecting Your Phone’s Power STEP 5 Hang onto screws mounted in the wall. Connecting Your Phone’s Power If you are using an external power source, plug it into the building’s power source, and plug the power supply into the phone base. See Figure 1 on page 22, item #2. NOTE: The Cisco SPA 525G does not ship with a power supply. If you are not using Power over Ethernet (PoE), you must order the PA-100 power supply separately from Cisco.
2 Installing Your Phone Connecting Your Phone to the Computer Network Connecting Your Phone to the Computer Network Connecting Your Phone to the Wired Network You connect your phone to the local network by using an Ethernet cable: STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked “SW.” This port is labeled #4 on Figure 1 on page 22. STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your network, such as a network switch.
Installing Your Phone Connecting Your Phone to the Computer Network 2 The Cisco SPA 525G phone supports a direct connection to the wireless network. Before setting up the wireless network, you need to know the wireless security type for your router. The Cisco SPA 525G works with the following security types: • WEP—Wired Equivalent Privacy. With this type of security, you need to enter a 64 or 128-bit key on the phone (or a more easily remembered passphrase to generate the key).
Installing Your Phone Connecting Your Phone to the Computer Network 2 The following example shows WEP information for a Linksys WRV200 router: If your router is using WPA, note the WPA shared key, or passphrase that you need to enter later.
Installing Your Phone Connecting Your Phone to the Computer Network 2 The following example shows WPA information for a Linksys WRT160N router: To set up the Cisco SPA 525G wireless connection: STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network, remove it and reboot the phone. If an Ethernet connection is present on the phone, it is used instead of the Wi-Fi connection. STEP 2 Press the Setup button on your phone.
Installing Your Phone Connecting Your Phone to the Computer Network STEP 5 2 Scroll to Wi-Fi Configuration and press the Right Arrow key. Choose one of the following options: • Wireless Profile—Use this option to add a new wireless profile (either manually or by scanning for available networks), edit an existing wireless profile, or connect to a previously configured network. See Manually Adding a Wireless Profile on the Cisco SPA 525G, page 32.
Installing Your Phone Connecting Your Phone to the Computer Network 2 e. Enter the PIN into the field that allows you to setup wireless devices using a PIN. f. Save your changes. g. On the Cisco SPA 525G, with PIN Configuration highlighted, press Select. To add the connection as a profile, press OK. Your phone may reboot before the Wi-Fi connection is working.
Installing Your Phone Connecting Your Phone to the Computer Network STEP 3 2 (Optional) Press the Right Arrow key under Security Mode to set the security options: • WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, Key Type and Length, and the keys. • WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES CCMP) and the shared key.
Installing Your Phone Connecting Your Phone to the Computer Network • STEP 3 2 WPA/WPA2 Enterprise: You must enter the Cipher Type (TKIP or AES CCMP) and the EAP Type: - TTLS: Enter the anonymous ID, choose whether the phone should check for the server certificate, choose the TTLS Inner Protocol (MSCHV2, MSCHAP, PAP, CHAP, or MD5), and enter the User ID and password. - LEAP: Enter the User ID and password.
2 Installing Your Phone Verifying Phone Startup STEP 6 Use the Up Arrow or Down Arrow key to choose the certificate you want to install (for example, the root certificate). Press the Select softkey. STEP 7 Press Save to save the profile. Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, the display shows the Cisco logo. All of the lights on the phone will flash.
2 Installing Your Phone Upgrading Your Phone’s Firmware There are two ways to upgrade your phone’s firmware: • Download the firmware to your PC and log in to the web interface to run the upgrade procedure. See the ”Upgrading Firmware” section on page 89. • Upgrade using the Cisco SPA 9000 Voice System Setup Wizard (if your phone is part of a Cisco SPA 9000 Voice System network). See the Cisco SPA 9000 Voice System Setup Wizard User Guide.
3 Using Basic Phone Functions This chapter describes how to use the basic functions of your Cisco SPA 525G IP phone.
3 Using Basic Phone Functions Placing or Answering a Call Placing or Answering a Call NOTE: You may have to dial a number or numbers to reach an outside line. Ask your system administrator. To place or answer a call, do one of these: • Pick up the receiver. • Press the Speaker button. • Press the Headset button. • Press a green line button (to place a call) or a red flashing line button or the Answer softkey (to answer a call).
Using Basic Phone Functions Adjusting Call Volume and Muting 3 Using Dial Assistance If dial assistance is enabled, when placing calls, you’ll see a list of closely-matched phone numbers on the screen after you begin dialing. If you want to choose one of these numbers: STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen. STEP 2 Press the Select button or Dial to complete the call.
3 Using Basic Phone Functions Resuming a Call Resuming a Call To resume the call, press the flashing red line button for the call. If you have multiple calls, all calls are put on hold except the active call. Ending a Call To end a call: • If you are using the handset, hang up. • If you are using the speakerphone, press the Speaker button. • If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless).
3 Using Basic Phone Functions Redialing STEP 4 Do one of the following: • To transfer the call without waiting for the other person to answer, press Transfer after the call begins to ring and hang up. If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, press the second line button again to receive a dial tone. • To transfer after speaking privately to the other person, press Transfer at any time during the conversation.
3 Using Basic Phone Functions Viewing and Returning Missed Calls Viewing and Returning Missed Calls The LCD screen on your IP phone notifies you if a call came in that was unanswered. (You can also turn off this feature - see the ”Turning the Missed Calls Shortcut On and Off” section on page 43.) Returning a Missed Call To return a missed call: • If the LCD screen shows a missed call, press the Call Rtn button to return the call.
Using Basic Phone Functions Turning the Missed Calls Shortcut On and Off 3 c. Scroll to Missed Calls and press Select. You can do one of the following: • Press Dial to dial the number that called you. • Press EditDial to edit the number before calling it, then press Dial. • Press the Option softkey and choose one of the following: - Delete Entry—Delete the entry from the Missed Calls list. - Delete List—Delete all entries from the Missed Calls list.
Using Basic Phone Functions Forwarding Calls 3 STEP 3 Select Call Preferences. STEP 4 Under Call Forwarding, press the Right Arrow key to turn call forwarding on and press the Save softkey. See the following sections for information on the types of call forwarding. Forwarding Calls to a Single Number STEP 1 In the Call Preferences screen, scroll to Forward All Number. STEP 2 Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line.
Using Basic Phone Functions Setting Do Not Disturb 3 Forwarding Calls When You Don’t Answer the Phone STEP 1 In the Call Preferences screen, scroll to Forward No Ans Number. STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required. STEP 3 Press Save.
Using Basic Phone Functions Configuring Call Waiting 3 To set Do Not Disturb, choose one of the following options: • Press the Do Not Disturb softkey on your phone. The LCD screen indicates that Do Not Disturb is turned on for your phone; or • Press the Setup button and select User Preferences. Then: STEP 1 Choose Call Preferences. STEP 2 Scroll to Do Not Disturb. STEP 3 Press the Right Arrow key to turn Do Not Disturb on. STEP 4 Press Save.
Using Basic Phone Functions Picking Up a Call 3 STEP 3 Select Call Preferences. STEP 4 Scroll to Call Waiting and press the Right Arrow key to turn call waiting On or Off. STEP 5 Press Save. Picking Up a Call You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured, you can pick up a call ringing at any extension, or you may have a group of phones configured where members of the group can pick up a call ringing at any group member’s phone.
Using Basic Phone Functions Parking a Call 3 Parking a Call You can “park” a call on a designated line so that another person in your company can pick up the call. The call is active until it is “unparked” or the caller hangs up. NOTE Not all phone systems support call park. If this feature is not working, check with your system administrator. To park a call: STEP 1 While on an active call, press the Park button. STEP 2 Enter a number to identify the park line and press Dial.
Using Basic Phone Functions Placing a Three-Way Conference Call 3 To view a list of parked calls (and unpark from the list): STEP 1 Press the Setup button. STEP 2 Select Status. STEP 3 Scroll to Call Park Status and press Select. STEP 4 Choose the parked call you want to retrieve and press Unpark. Placing a Three-Way Conference Call To initiate a conference call: STEP 1 Press the Conf button during an active call.
3 Using Basic Phone Functions Using the Phone Directories Using the Phone Directories The Cisco SPA 525G IP phone provides several different types of phone directories, depending on the phone model and what the system administrator has set up for the company. In general, the phones provide the following types of directories: • Personal Address Book—The personal directory provides a place for you to store and view frequently dialed numbers. You can also dial numbers from the directory.
Using Basic Phone Functions Using the Phone Directories 3 You can also view and edit the directory from your PC using the IP Phone Web Interface. See the ”Configuring Your Address Book” section on page 82. Adding a New Contact To add a new entry to the directory: STEP 1 In the Personal Address Book screen, press Add. STEP 2 Use the keypad to enter the name of the directory entry. When finished with the name, use the Down Arrow key to navigate to the other fields.
Using Basic Phone Functions Using the Phone Directories 3 Copying a Contact You can copy a contact to create a new contact, changing information as necessary on the second contact. To copy a contact: STEP 1 In the Personal Address Book screen, scroll to highlight a contact. STEP 2 Press Option and select Copy. STEP 3 Press Option again and select Paste. STEP 4 Edit any necessary fields and press Save.
3 Using Basic Phone Functions Using the Phone Directories Editing a Contact To edit a contact’s phone information: STEP 1 In the Personal Address Book screen, highlight the contact you want to edit. STEP 2 Choose one of the following: Press the center Select button to choose the contact and edit the numbers in the entry. Use the delChar key to delete numbers individually, or press Option and choose Clear to delete all numbers and start over. Press Save when finished.
3 Using Basic Phone Functions Using the Call History Lists STEP 3 STEP 4 Choose the type of search to perform and press Select: • Simple Search: Enter a last name and press Search. A first name may be required if too many results are found for the last name. • Advanced Search: The fields available in advanced search depend on your system configuration. Enter information into the fields and press Search. In the results, press Dial to dial the contact, or choose one of the other options.
Using Basic Phone Functions Using the Call History Lists 3 Deleting a Call History List STEP 1 Press the Setup button. STEP 2 Scroll to Call History and press Select. STEP 3 Scroll to the Call History list you want to delete. STEP 4 Press Option and select Delete List. STEP 5 Press OK to delete the list. Calling from the Call History Lists To dial a number from one of the Call History lists: STEP 1 Choose the call. STEP 2 Press Dial.
Using Basic Phone Functions Setting or Changing a Phone Password 3 Saving a Call History List Number to Your Directory STEP 1 In the call history list, choose the call. STEP 2 Press Option and select Add to Address Book. STEP 3 Press Select. The Address Book entry screen appears. STEP 4 Edit the information (if desired) and press Save again. The entry is added to your directory. Setting or Changing a Phone Password You can set or change the password for your phone to prevent unauthorized use.
Using Basic Phone Functions Accessing Voicemail STEP 5 Leave the New Password and Reenter New Password fields empty. STEP 6 Press Save. 3 Logging In and Logging Out of Your Phone After you’ve set a password, you can log in and out of your phone. Logging out leaves the phone locked so that no one can access the directory, call history, user preferences, and other features on your phone. If you are in a menu (for example, Directories) and are not logged in, the system prompts you for your password.
Using Basic Phone Functions Accessing Voicemail 3 STEP 5 Enter the number to dial for voicemail. For a Cisco SPA 9000 Voice System, this is normally “vmm.” For an external system, enter the phone number, including any digits you must dial to reach an outside line. TIP To enter digits, press Option and choose Input Num. To clear the field of a previous entry, press Option and choose Clear. STEP 6 Press Save.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your Cisco SPA 525G IP phone.
Using Advanced Phone Features Configuring Privacy and Security Features 4 Configuring Privacy and Security Features You can also configure these features using your PC and the IP Phone Web Interface. See “Blocking Caller ID,” on page 85 and the “Blocking Anonymous Calls,” on page 86. Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call. To block Caller ID: STEP 1 Press the Setup button.
Using Advanced Phone Features Configuring Privacy and Security Features STEP 4 Scroll to Block Anonym Call and press the Right Arrow key to choose On. STEP 5 Press Save. 4 Using Secure Call With the secure call feature, the active call is encrypted so that others cannot eavesdrop. Before enabling Secure Call, ask your system administrator if Secure Call is available.
Using Advanced Phone Features Configuring Privacy and Security Features STEP 4 Scroll to Dial Assist and press the Right Arrow key to choose On. STEP 5 Press Save. 4 If dial assistance is enabled, after beginning to dial, you can use the navigation button to scroll down, highlight a phone number on the LCD screen, and press Dial to complete the call.
Using Advanced Phone Features Creating and Using Speed Dials 4 To connect to the VPN (if you have not chosen to automatically connect on startup): STEP 1 Press the Setup button. STEP 2 Scroll to Network Configuration and press Select. STEP 3 Scroll to VPN and press the Right Arrow key. STEP 4 Press the Down Arrow button to Connect and press the Right Arrow key to connect to the VPN. Viewing Your VPN Status To see if you are connected to the VPN: STEP 1 Press the Setup button.
Using Advanced Phone Features Creating and Using Speed Dials 4 Creating Speed Dials on Unused Line Buttons STEP 1 Press the unused line button and hold down for three seconds. The Define Speed Dial window displays. STEP 2 Enter the name for the speed dial. STEP 3 Press the Down Arrow key to reach the phone number field. Enter the phone number and press Save. STEP 4 After creating the speed dial, it displays next to the line button. Press the line button to use the speed dial.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 To call one of your configured speed dial numbers, choose one of the following options: • Press the line button that has been configured as a speed dial. • Open a phone line and press the number for the speed dial, then wait a few seconds or press Dial. • Press the Setup button, select Speed Dial, choose the number, and press Dial. Playing MP3 Files on Your Phone Your phone contains an audio player that can play .mp3 files.
Using Advanced Phone Features Playing MP3 Files on Your Phone STEP 7 4 Choose songs by choosing one of the following methods: • Choose individual songs by scrolling to the song you want and pressing the Right Arrow key or the Select button. • Choose all songs on the USB device by pressing SelectAll. You can clear all selected songs by pressing ClearAll. STEP 8 After choosing songs, the songs will be marked with a check in the box next to the song.
Using Advanced Phone Features Playing MP3 Files on Your Phone 4 To switch the audio destination between the speaker, headset, and handset, press the Up Arrow or Down Arrow key. The icon on the left above the song length display shows the audio destination of speaker, handset, or headset (see the following graphic).
Using Advanced Phone Features Using the Paging Feature 4 Using the Paging Feature Your Cisco SPA 525G can automatically answer pages from other Cisco SPA phones in the Cisco SPA 9000 Voice System. When your phone is paged, the phone emits a series of beeps, and two-way audio is established between your phone and the phone that called you. You do not have to accept the page. NOTE Your phone must be part of a Cisco SPA 9000 Voice Network to use this feature.
Using Advanced Phone Features Customizing Your LCD Screen 4 Customizing Your LCD Screen You can customize your LCD screen in the ways described below. Changing the LCD Screen Contrast To adjust the contrast of the LCD screen: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Screen Preferences and press Select. STEP 4 Scroll to Display Brightness. The default contrast is 15.
4 Using Advanced Phone Features Customizing Your LCD Screen Configuring the Phone Screen Saver You can enable your phone’s screen saver and specify its appearance and the amount of time for the phone to be idle before it begins. To configure your screen saver: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Screen Preferences and press Select. STEP 4 With Screen Saver highlighted, press the Right Arrow key to choose On.
Using Advanced Phone Features Using Ring Tones 4 If you are going to use a picture from the USB memory device, perform the following steps: STEP 1 Connect a USB storage device to your PC. STEP 2 Create a directory named “pictures” on the USB device and copy the image files into that directory. Image files must be between 30K and 300K in size. The phone can only read 45 images from the USB device. STEP 3 Remove the USB device from your PC and insert it into the USB slot on the Cisco SPA 525G.
Using Advanced Phone Features Accessing Weather and News on Your Phone 4 STEP 4 Scroll to the extension for which you want to select a ring tone and press the Right Arrow key. STEP 5 Scroll through the ring tones and press Play to play the highlighted ring tone. Press Select to choose the highlighted ringtone for that extension. Accessing Weather and News on Your Phone You can access some pre-configured weather and news web services on your IP phone (if enabled by your system administrator).
Using Advanced Phone Features Accessing Weather and News on Your Phone TIP 4 Press Refresh to update weather information when viewing the weather screen. To edit the list of cities: STEP 1 In the Web Applications screen, select Weather. STEP 2 To move entries up or down in the list or delete an entry, select the city you want to move, press Option, and choose Move Up, Move Down, or Delete. Accessing News STEP 1 In the Web Applications screen, select News.
Using Advanced Phone Features Configuring Date and Time Parameters on Your Phone 4 Configuring Date and Time Parameters on Your Phone The date and time for your phone normally come from the phone server. However, if you need to change some date and time parameters, you can follow these steps: STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Scroll to Date/Time and press Select.
4 Using Advanced Phone Features Using Star Codes Using Star Codes The Cisco SPA 525G supports numerous “star codes” to access phone supplementary services. These codes, which start with *, are entered before dialing a telephone number and provide services. For example, to block caller ID (star code 67), you would dial *67, followed by the telephone number you are calling. Following is a list of supported star codes: Code Definition 03 Request media loopback for a call to monitor Voice over IP quality.
4 Using Advanced Phone Features Using Star Codes Code Definition 86 Deactivate Call Back. 87 Deactivate anonymous call blocking. See Blocking Anonymous Calls, page 60. 90 Activate Call Forward Busy. See Forwarding Calls, page 43. 91 Deactivate Call Forward Busy. See Forwarding Calls, page 43. 92 Activate Call Forward No Answer. See Forwarding Calls, page 43. 93 Deactivate Call Forward No Answer. See Forwarding Calls, page 43. 96 Page an extension.** See Paging Another Phone, page 68.
Using Advanced Phone Features Restarting Your Phone 4 Restarting Your Phone Occasionally you may need to restart your phone if the screen locks up. To restart your phone: STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Scroll to Restart and press Select. Viewing Phone, Network, and Call Information The Cisco SPA 525G provides menus to view information about your phone.
Using Advanced Phone Features Viewing Phone, Network, and Call Information 4 Viewing Network Information To view network information for your phone: STEP 1 Press the Setup button. STEP 2 Scroll to Status and press Select. STEP 3 Scroll to Network Status and press Select.
Using Advanced Phone Features Viewing the Wireless Connection Status STEP 3 4 Scroll to Phone Status and press Select. You can view the following information: • Phone Status—Up time and packets sent/received • Extension Status—If an extension is registered, when it was registered, and more • Line Status—Active calls and call information • Provisioning Status—If a profile rule was used, and the status • Call Statistics History—Information about individual calls.
Using Advanced Phone Features Advanced Menus for Technical Support Personnel 4 STEP 3 Select Wi-Fi Configuration and press the Right Arrow key. STEP 4 Scroll to Wireless Status and press Select. The status, SSID name, and signal strength are displayed. Press Detail for more information. Advanced Menus for Technical Support Personnel ! CAUTION These menus are used to configure and troubleshoot your phone and the phone network.
5 Using the Web Interface The Cisco SPA 525G provides a web interface to the phone that allows you to configure some features of your phone using a web browser.
Using the Web Interface Logging in to the Web Interface 5 Logging in to the Web Interface STEP 1 Obtain the IP address of your phone by pressing the Setup button and selecting Status. STEP 2 Scroll to Network Status and press Select. Note the IP address. STEP 3 On your PC, open Internet Explorer. STEP 4 Enter the IP address in the browser’s toolbar. STEP 5 The Info page of the IP Phone Web Interface displays. The web interface has several different tabs.
Using the Web Interface Setting Do Not Disturb STEP 4 5 (Optional) To add the contact to a speed dial: a. Click the Phone icon under Speed Dials. b. Choose the phone (office, home, or mobile) that you want to add as a speed dial. c. Choose the speed dial position to assign the contact. d. Press Confirm. To remove a contact from the address book: STEP 1 In the Personal Address Book tab, check the box next to the contacts you want to remove. To select all contacts, check the box at the top of the column.
5 Using the Web Interface Configuring Call Forwarding To set Do Not Disturb: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the Do Not Disturb field. STEP 3 Choose Yes to turn on Do Not Disturb. STEP 4 At the bottom of the page, click Submit All Changes. Your phone reboots. NOTE You can turn off Do Not Disturb from your phone or from the web interface. Configuring Call Forwarding STEP 1 Log in to the web interface.
Using the Web Interface Configuring Call Waiting 5 Configuring Call Waiting Call waiting alerts you when you are on a call with a status message and ringing that another call is incoming. If you turn call waiting off, incoming calls do not ring your phone if you are on another call, and the caller hears a busy signal or message. To turn call waiting on or off: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the CW Setting field.
5 Using the Web Interface Blocking Anonymous Calls Blocking Anonymous Calls Blocking anonymous calls prevents calls with unknown Caller ID from ringing your phone. (For example, if a caller set his phone to not display Caller ID, the call is considered anonymous.) These callers receive a busy signal or message. To block anonymous calls: STEP 1 Log in to the web interface. STEP 2 In the Voice tab, User menu, under Supplementary Services, locate the Block ANC Setting field.
Using the Web Interface Creating Speed Dials 5 Creating Speed Dials You can configure up to 8 speed dials. Each speed dial can be a phone number, IP address or URL. To create or edit a speed dial: STEP 1 Log in to the web interface. STEP 2 Choose the Speed Dials tab. STEP 3 Enter the name and number for the speed dial entries you want to create or edit. Remember to enter any digits you must dial to reach an outside line. STEP 4 Click Submit All Changes.
Using the Web Interface Configuring Bluetooth 5 You can enter up to three wireless profiles. To create a wireless profile: STEP 1 In the Wi-Fi tab, ensure Wi-Fi Profile is selected in the Wi-Fi Device box. STEP 2 (Optional) To scan for available wireless networks, click Site Survey. Click the icon under Add in the row of the wireless network you want to select. STEP 3 Click Add New Wi-Fi Profile. STEP 4 Enter or edit (if you performed Step 2) the name, SSID, security mode, and security parameters.
5 Using the Web Interface Upgrading Firmware Upgrading Firmware ! IMPORTANT: If you are using your phone with an Internet Telephony Service Provider’s system, do not upgrade your phone’s firmware without consulting your service provider. Your provider may automatically upgrade your phones without any action on your part necessary. Before upgrading your firmware, you need to download the latest version from http://www.cisco.com/go/smallbiz. Unzip the file to your PC. STEP 1 Log in to the web interface.
6 Using the Cisco SPA 500S Attendant Console This chapter describes how to install and use the Cisco SPA 500S Attendant Console with your Cisco SPA 525G IP Phone.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone 6 The Cisco SPA 500S is a 32-button attendant console for the Cisco SPA 500 Series IP Phones, providing 32 three-color (red, green, and orange) programmable LEDS, with support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The Cisco SPA 500S attaches to the Cisco SPA 525G with the attachment arm provided.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone 6 Connecting a Single Cisco SPA 500S STEP 1 Turn both the Cisco SPA 525G and Cisco SPA 500S face down. STEP 2 Align the screw hole in the Cisco SPA 525G with one of the holes on the attachment arm. STEP 3 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 525G.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone 6 STEP 4 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 525G. STEP 5 Align the right screw hole in the Cisco SPA 500S with the unused hole on the attachment arm. STEP 6 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone STEP 7 6 Using an attachment arm screw, secure the attachment arm to the Cisco SPA 500S. ! CAUTION Do not plug a telephone line cord into the AUX port. Use only the auxiliary cable provided with the Cisco SPA 500S. STEP 8 Locate the AUX IN port on the back of the Cisco SPA 500S. Connect one end of the auxiliary cable to this port.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone 6 STEP 10 Route the auxiliary cable inside the cable slot of the Cisco SPA 500S. STEP 11 Attach the appropriate desktop stand to each unit.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone 6 Connecting a Second Cisco SPA 500S NOTE: A maximum of two Cisco SPA 500S Attendant Consoles can be connected to a Cisco SPA 525G. A maximum of two Cisco SPA 500S attendant consoles can be connected to a Cisco SPA 500 Series IP Phone. The instructions in this section are for connecting a second Cisco SPA 500S.
Using the Cisco SPA 500S Attendant Console Connecting the Cisco SPA 500S Attendant Console to the Cisco SPA 525G IP Phone 6 STEP 4 Using the attachment arm screw, secure the attachment arm to the first Cisco SPA 500S. STEP 5 Insert the pegs on the attachment arm into the peg holes on the Cisco SPA 500S. STEP 6 Using the attachment arm screw, secure the attachment arm to the second Cisco SPA 500S. ! CAUTION Do not plug a telephone line cord into the AUX port.
Using the Cisco SPA 500S Attendant Console Configuring the Cisco SPA 500S 6 Configuring the Cisco SPA 500S The Cisco SPA 500S can be configured to easily access other phone lines in the system. For example, buttons on the Cisco SPA 500S can be configured to monitor another extension, speed dial a number, transfer calls to another extension, and more. NOTE The options available on the Cisco SPA 500S depend on the phone system configuration.
Using the Cisco SPA 500S Attendant Console Using the Cisco SPA 500S 6 Using the Cisco SPA 500S The functions of Cisco SPA 500S buttons may differ depending on configuration. However, in general, you can: • Monitor an extension by viewing its color. The LED color of a line button gives you information about the line being monitored: - Green: The line is idle. - Red (steady): The line is in use. - Red (blinking): The line is ringing.
A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA 525G. Product Resources Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Online Technical Support and Documentation (Login Required) www.cisco.com/support Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_ business_support_ center_contacts.html Software Downloads (Login Required) Go to tools.cisco.
A Where to Go From Here Cisco Unified Communications 500 Series for Small Business www.cisco.com/en/US/products/ps7293/ tsd_products_support_series_home.html Cisco Small Business Cisco Partner Central for Small Business (Partner Login Required) www.cisco.com/web/partners/sell/smb Cisco Small Business Home www.cisco.com/smb Marketplace www.cisco.
