Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 July 28, 2006 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS Preface v Purpose Audience v v Naming Conventions v Documentation Conventions vi Cisco Unified MeetingPlace Documentation vii Obtaining Documentation vii Cisco.
Contents Understanding the Configuring the E-Mail Gateway Dialog Box Setting E-Mail Notification Parameters 3-3 Understanding the Notifications Dialog Box 3-2 3-4 Changing the Cisco Unified MeetingPlace Gateway SIM Configuration 3-5 Understanding the Gateway SIM Configuration Page and the MeetingPlace Server Entry Dialog Box 3-6 CHAPTER Customizing Meeting Notifications 4 About Notification Templates 4-1 4-1 How to Customize a Notification Template 4-2 Accessing Notification Templates 4-2 Identif
Preface See the following sections: • Purpose, page v • Audience, page v • Naming Conventions, page v • Documentation Conventions, page vi • Cisco Unified MeetingPlace Documentation, page vii • Obtaining Documentation, page vii • Documentation Feedback, page viii • Cisco Product Security Overview, page viii • Obtaining Technical Assistance, page x • Obtaining Additional Publications and Information, page xi Purpose This guide describes how to install, configure and manage Cisco Unified M
Preface Documentation Conventions Table 1 Product Naming Conventions Term Definition Referred to in This Document As Cisco Unified MeetingPlace 8100 series server Includes Cisco Unified MeetingPlace 8106 and Cisco Unified MeetingPlace 8112 servers. Cisco Unified MeetingPlace 8100 series Cisco Unified MeetingPlace 8106 Server Hardware on which Cisco Unified MeetingPlace Audio Server runs.
Preface Cisco Unified MeetingPlace Documentation Table 2 Conventions for Cisco Unified MeetingPlace Documentation (continued) Convention Description [ ] Used for elements that are optional. (square brackets) text in Courier font Used for information that appears on the screen. ^ Used to indicate use of the Control key. (For example, ^D means press the Control and D keys simultaneously.) (caret) < > Used for nonprinting characters, such as passwords.
Preface Documentation Feedback You can access international Cisco websites at this URL: http://www.cisco.com/public/countries_languages.shtml Product Documentation DVD The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products.
Preface Cisco Product Security Overview From this site, you will find information about how to: • Report security vulnerabilities in Cisco products. • Obtain assistance with security incidents that involve Cisco products. • Register to receive security information from Cisco. A current list of security advisories, security notices, and security responses for Cisco products is available at this URL: http://www.cisco.
Preface Obtaining Technical Assistance Obtaining Technical Assistance Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Preface Obtaining Additional Publications and Information For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Preface Obtaining Additional Publications and Information • iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions.
C H A P T E R 1 Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway See the following sections in this chapter: • About Cisco Unified MeetingPlace SMTP E-Mail Gateway, page 1-1 • How E-Mail Notification Works, page 1-1 About Cisco Unified MeetingPlace SMTP E-Mail Gateway Cisco Unified MeetingPlace SMTP E-Mail Gateway is a Cisco Unified MeetingPlace application that you install on a Microsoft Windows server.
Chapter 1 Introducing Cisco Unified MeetingPlace SMTP E-Mail Gateway How E-Mail Notification Works – Gets the schedule notification from the post office. – Verifies that the user profile of the scheduler is configured to send notifications. – Reviews the schedule and determines which notification template to use to create the e-mail messages that will be distributed to the invited participants. – Verifies that the user profiles of meeting invitees are configured to receive notification.
C H A P T E R 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway This chapter describes how to install Cisco Unified MeetingPlace SMTP E-Mail Gateway.
Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Installing the Cisco Unified MeetingPlace Gateway SIM Table 2-1 Preinstallation Checklist Description Value 1 All requirements are in place. See the System Requirements for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps566 9/prod_installation_guides_list.html. 2 The hostname or IP address of the Cisco Unified MeetingPlace Audio Server.
Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Step 6 In the field, enter the IP address of the computer on which you want to install Gateway SIM and click Next. The installation completes and the Cisco Unified MeetingPlace Gateway SIM icon (an orange door) appears on the system tray.
Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Step 7 Step 8 Step 9 In the SMTP Server Information dialog box, do the following: a. In the Server field, enter the hostname or IP address of the corporate SMTP e-mail server that you want to use. b. In the Port field, enter the port number you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use to communicate with the corporate SMTP e-mail server. c.
Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Verifying the Cisco Unified MeetingPlace SMTP E-Mail Gateway Installation Step 15 Click Finish. Note If the InstallShield Wizard was unable to copy certain files during the installation because these files were in use, you will be prompted to reboot your system. When the system reboots, all of the copied files will be installed correctly.
Chapter 2 Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway Uninstalling Cisco Unified MeetingPlace SMTP E-Mail Gateway Step 2 If you stopped the MeetingPlace SMTP Gateway service before you stopped the MeetingPlace Notification Gateway service in Step 1, verify that both the MeetingPlace Notification Gateway service and MeetingPlace SMTP Gateway service are stopped. Step 3 Start the MeetingPlace SMTP Gateway service.
C H A P T E R 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation This chapter describes how to configure your Cisco Unified MeetingPlace SMTP E-Mail Gateway for operation.
Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool • Click the Not Required radio button when the e-mail server does not require the Cisco Unified MeetingPlace SMTP E-Mail Gateway to log in to send notifications. • Click the Required radio button when the e-mail server requires the Cisco Unified MeetingPlace SMTP E-Mail Gateway to log in to send notifications.
Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation Setting E-Mail Notification Parameters Table 3-1 Configuring the E-Mail Gateway Dialog Box Elements (continued) Element Description Server Authentication Allows you to provide login information for the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use when the e-mail server requires user authentication to send e-mail notices. • Not Required—This radio button deactivates authentication for outbound e-mail.
Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation Setting E-Mail Notification Parameters authentication. You can also specify that the Cisco Unified MeetingPlace SMTP E-Mail Gateway use a URL in the notification instead of the click-to-attend icon when you find that the icon is removed from the notification by the e-mail server of the recipient. To Set E-Mail Notification Parameters Step 1 Start the Cisco Unified MeetingPlace Gateway Configuration tool.
Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation Changing the Cisco Unified MeetingPlace Gateway SIM Configuration Table 3-2 Elements in the Notifications Dialog Box (continued) Element Description Web Hostname The hostname of the Cisco Unified MeetingPlace web server that you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to use.
Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation Changing the Cisco Unified MeetingPlace Gateway SIM Configuration To Change Parameters in the Cisco Unified MeetingPlace Gateway SIM Step 1 On the computer on which the Gateway SIM is installed, click Start > Programs > MeetingPlace Applications > MeetingPlace Gateway Configuration. Step 2 Click Gateway SIM to display the Gateway SIM page. See Table 3-3 for information about the elements in the Gateway SIM page.
Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation Changing the Cisco Unified MeetingPlace Gateway SIM Configuration Table 3-4 describes elements in the MeetingPlace Server Entry dialog box. Table 3-4 MeetingPlace Server Entry Dialog Box Elements Element Description Server Name The hostname or IP address of the Cisco Unified MeetingPlace Audio Server that you want the Cisco Unified MeetingPlace SMTP E-Mail Gateway to support.
Chapter 3 Configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway for Operation Changing the Cisco Unified MeetingPlace Gateway SIM Configuration Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.
C H A P T E R 4 Customizing Meeting Notifications This chapter describes how you can customize the information in the notices that Cisco Unified MeetingPlace SMTP E-Mail Gateway distributes to meeting participants.
Chapter 4 Customizing Meeting Notifications How to Customize a Notification Template • Information about how to access recordings of the meeting How to Customize a Notification Template See the following sections for information on customizing a notification template: • Accessing Notification Templates, page 4-2 • Identifying Notification Templates, page 4-3 • Modifying the Content of a Notification Template, page 4-3 Accessing Notification Templates There are seven notification templates that Ci
Chapter 4 Customizing Meeting Notifications How to Customize a Notification Template Identifying Notification Templates The notification templates that Cisco Unified MeetingPlace uses are as follows: • NotifySchedule.tpl—Used to generate notifications for newly scheduled meetings. • NotifyReSchedule.tpl—Used to generate update notices for meetings that have been rescheduled. • NotifyCancel.tpl—Used to generate cancellation notices for meetings that have been cancelled. • NotifyNoShowRecur.
Chapter 4 Customizing Meeting Notifications How to Customize a Notification Template To Edit a Notification Template We recommend that you make backup copies of template files that you want to modify. You can copy the file to another folder or save it by using a different extension. Step 1 Use Notepad to open the notification template that you want to modify.
Chapter 4 Customizing Meeting Notifications How to Add Access Information in MeetingTime Table 4-1 Tags Used for Adding Instructions and Alternate Cisco Unified MeetingPlace Phone Numbers to Notifications (continued) Tag Purpose Inserts the text entered for the “Label for Notifications” parameter for the second alternate phone number. Inserts the phone number entered for the “2nd Alternate Ph Number” parameter.
Chapter 4 Customizing Meeting Notifications Activating Notification About Meeting Schedules To Add Instruction Information Step 1 Start MeetingTime and log in to the Cisco Unified MeetingPlace Audio Server. Step 2 Click File > Open Register Book > Configure. Step 3 In the View pane, locate the Company Specific Information section and click Company Information. Step 4 Click Query. Step 5 Locate Custom Notif Text under the Attributes heading.
Chapter 4 Customizing Meeting Notifications Activating Notification About Meeting Schedules • Notify a meeting scheduler that consecutive meetings were not attended This allows Cisco Unified MeetingPlace to send a notification to the meeting scheduler that suggests that the schedule of meetings be extended or future meetings cancelled. When the schedule is created by using Cisco Unified MeetingPlace Web Conferencing or MeetingTime, a link to these applications is included in the e-mail notification.
Chapter 4 Customizing Meeting Notifications Activating Notification About Meeting Schedules Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.
C H A P T E R 5 Troubleshooting This chapter explains how to troubleshoot problems that can occur after installing Cisco Unified MeetingPlace SMTP E-Mail Gateway.
Chapter 5 Troubleshooting Resolving Attend Link Problems If MPNotify records do not appear, verify that the hostname for the Cisco Unified MeetingPlace Audio Server entered in the E-Mail Gateway tab of the Cisco Unified MeetingPlace Gateway Utility is correct. See the “Accessing and Configuring the Cisco Unified MeetingPlace Gateway Configurations Tool” section on page 3-1 for instructions for configuring the Cisco Unified MeetingPlace SMTP E-Mail Gateway.
Chapter 5 Troubleshooting Resolving Meeting Notification Problems To Check the Profile of an Invited User Step 1 Log in to MeetingTime. Step 2 Click File > Open Register Book > Configure. Step 3 Locate the User Information section and click User Profiles > Query. Step 4 In the Attributes column, scroll down to the Receiving Notifications area and verify that the parameters are set to allow users to receive notifications. Step 5 Verify that the Preferred Delivery Method parameter is set to E-Mail.
Chapter 5 Troubleshooting Resolving Notification Language Problems Step 5 Click Done. Verify that the mailbox mapping is correct by doing the following procedure. To Verify Mailbox Mapping Step 1 In the desktop on which the Cisco Unified MeetingPlace SMTP E-Mail Gateway is installed, do one of the following: • Click Start > Programs > MeetingPlace Applications > MeetingPlace Gateway Configuration > E-Mail Gateway. • Click the MeetingPlace icon (the orange door) on the tools tray.
Chapter 5 Troubleshooting Resolving Notification Time Zone Problems Step 5 Check the radio button for the method that you want to use to search the records for this user, and enter the appropriate value in the “Begins with” field. The Find Records pane populates with the profile of the user. Step 6 In the Attributes column, locate Language. Step 7 In the Value column, verify that the language is correct. Step 8 To change the language, click the current value in the value column.
Chapter 5 Troubleshooting Resolving Problems with Meeting Attachments Resolving Problems with Meeting Attachments Q. Why are attachments for meetings that were scheduled using MeetingTime or over the web not being received by the invited users? A.
A P P E N D I X A Tags You Can Use in Notification Templates Table A-1 lists and defines the tags that you can use in notification templates. For instructions on modifying a notification template, see Chapter 4, “Customizing Meeting Notifications.
Appendix A Table A-1 Tags You Can Use in Notification Templates Notification Template Tags (continued) Suggested Label Tag Description Meeting ID Inserts the meeting ID. Meeting date , Inserts the date of the meeting. : Inserts the start time of the meeting.
Appendix A Tags You Can Use in Notification Templates Table A-1 Notification Template Tags (continued) Suggested Label Tag Description Previous meeting month Inserts the month of the previous meeting. Inserts the day of the previous meeting. Previous meeting day The numeric tag allows language-specific data to be processed in that particular language.
Appendix A Table A-1 Tags You Can Use in Notification Templates Notification Template Tags (continued) Suggested Label Tag Description This tag is not intended to have a label Inserts text that describes what has changed about a previously scheduled meeting, such as a new date, time, or attachment. Only valid when used in the notifyreschedule.tpl template file.
INDEX A E alarm table, logging gateway errors attachments, troubleshooting e-mail notifications 3-5 about 5-6 authentication option about 1-1 about meeting schedules adding access information 2-4 account name and password customizing a template 2-2, 2-4 how to edit parameters 5-2 5-3 tags used for customizing templates Cisco MCS requirements wrong timezone 2-2 requirements 4-3 using with MeetingTime Cisco Unified MeetingPlace Audio Server 4-3 4-1 template types 2-1 4-2 3-3 q
Index O option key requirements 2-1 R recurring meetings e-mail notification when ending 4-6 e-mail notification when no one attends 4-7 T tags used to customize e-mail notification templates 4-3 templates for e-mail notifications 4-1 types used for e-mail notifications 4-3 troubleshooting attachments not received 5-6 Cisco Unified MeetingPlace SMTP E-Mail Gateway not connected to Cisco Unified MeetingPlace Audio Server 5-1 e-mail notifications in wrong language 5-4 in wrong timezone 5-5
