Installation Guide for Cisco Unity with IBM Lotus Domino (Without Failover) Release 5.x Revised May 1, 2008 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
C O N T E N T S Preface vii Audience and Use vii Documentation Conventions Cisco Unity Documentation vii xi Obtaining Documentation, Obtaining Support, and Security Guidelines CHAPTER 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 1: Installing and Configuring the Cisco Unity Server xi 1-1 1-1 Part 2: Installing and Configuring a Voice-Recognition Server 1-3 Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data Part 4: Setting Up Networking Options (
Contents Installing Windows Server 2003 by Using the Cisco Unity Platform Configuration Discs 4-4 Installing Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs 4-6 Installing Windows Server 2003 by Using a Retail Windows Server 2003 Disc 4-8 Installing Windows 2000 Server by Using a Retail Windows Server 2000 Disc 4-9 Creating the Partitions 4-11 Adding 3GB and userva Switches to the Boot.
Contents Adding the Cisco Unity Administration Account to an Admins Group Granting Permissions with the Cisco Unity Permissions Wizard CHAPTER 8 Installing and Configuring Cisco Unity Software 7-3 7-4 8-1 Determining Whether to Set Up Cisco Unity to Use SSL 8-2 Installing the Microsoft Certificate Services Component 8-2 Installing and Configuring Cisco Unity Software 8-3 Starting the Cisco Unity Installation and Configuration Assistant and Installing Cisco Unity Software 8-3 Installing License F
Contents How Anonymous Authentication Works with the Cisco Unity Administrator 10-4 Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication 10-6 APPENDIX A Voice Cards and PIMG Units A-1 Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro Hardware Settings A-2 Intel Dialogic D/120JCT-LS and D/120JCT-Euro Hardware Settings A-6 Software Settings A-7 A-1 A-4 Intel Dialogic D/240PCI-T1 A-8 Hardware Settings A-9 Software Settings A-10 Intel NetStructure
Preface This preface contains the following sections: • Audience and Use, page vii • Documentation Conventions, page vii • Cisco Unity Documentation, page xi • Obtaining Documentation, Obtaining Support, and Security Guidelines, page xi Audience and Use The Cisco Unity installation guide is intended for installers of a Cisco Unity system.
Preface The Cisco Unity installation guide also uses the following conventions: Note Caution Warning Means reader take note. Notes contain helpful suggestions or references to material not covered in the document. Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury.
Preface Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
Preface Varning! VIKTIGA SÄKERHETSANVISNINGAR Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.
Preface Cisco Unity Documentation For descriptions and URLs of Cisco Unity documentation on Cisco.com, refer to the Documentation Guide for Cisco Unity. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.ht ml.
Preface Installation Guide for Cisco Unity Release 5.
CH A P T E R 1 Overview of Mandatory Tasks for Installing Cisco Unity Note If you are upgrading Cisco Unity, refer instead to the Reconfiguration and Upgrade Guide for Cisco Unity for upgrade instructions. Use the following high-level task list to install the Cisco Unity system correctly. The tasks reference detailed instructions in the Cisco Unity installation guide, and in other Cisco Unity documentation as noted. Follow the documentation for a successful installation.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 1: Installing and Configuring the Cisco Unity Server b. Requirements for integrating the phone system(s). Refer to the “Requirements” section of the applicable Cisco Unity integration guide(s) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configur ation_guides_list.html. c. If the system is using Cisco Unity Bridge Networking: Requirements for the Bridge.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 2: Installing and Configuring a Voice-Recognition Server Part 2: Installing and Configuring a Voice-Recognition Server 14. Install and configure a voice-recognition server, if applicable. See Appendix C, “Installing and Configuring a Voice-Recognition Server.” Part 3: Populating the Cisco Unity System with Subscriber and Call Management Data You do most of the tasks in Part 3 by using the Cisco Unity Administrator.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 4: Setting Up Networking Options (If Applicable) 20. Test the system configuration: a. Add a single subscriber (refer to the “Managing Subscriber Accounts” chapter). After you create the subscriber account, the Domino server needs additional time to enable IBM Lotus Domino Unified Communications (DUC) for Cisco for the user. Wait several minutes before proceeding with Task b. b.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 5: Customizing the Cisco Unity Conversation 28. If the system is using AMIS Networking: Set up AMIS Networking. Refer to the “AMIS Networking” chapter of the Networking Guide for Cisco Unity Release 5.x at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html. 29. If the system is using VPIM Networking: Set up VPIM Networking.
Chapter 1 Overview of Mandatory Tasks for Installing Cisco Unity Part 7: Training Installation Guide for Cisco Unity Release 5.
CH A P T E R 2 Preparing for the Installation In this chapter, you do the following tasks in the order listed: 1. Gather the documentation and tools needed for the installation. See the “Gathering Documentation and Tools” section on page 2-1. 2. Download the software needed for the installation. See the “Downloading Software for the Installation” section on page 2-2. 3. Determine and record the file locations for application, log, and database files on the Cisco Unity system.
Chapter 2 Preparing for the Installation Downloading Software for the Installation – If you are integrating Cisco Unity with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager), release notes for the applicable version of the Cisco Unity-CM TSP. – The System Administration Guide for Cisco Unity. – If you are setting up Cisco Unity Digital Networking, AMIS or VPIM networking, or Internet subscribers, the Networking Guide for Cisco Unity.
Chapter 2 Preparing for the Installation Downloading Software for the Installation Cisco Unity Software Disc images for the currently shipping Cisco Unity version, including: • The Cisco Unity installation disc. • The discs for Cisco Unity languages that you want to install on the server (other that U.S. English, which is automatically installed on all systems). • The applicable Cisco Unity Service Pack discs for the version of Cisco Unity that you are installing.
Chapter 2 Preparing for the Installation Determining the Locations for Files on the Cisco Unity Server Determining the Locations for Files on the Cisco Unity Server The platform overlay and RAID configuration of the Cisco Unity server determines the choices you make later in the Cisco Unity installation guide, including: • How you manually configure partitions if you are installing Windows using a retail Windows disc.
Chapter 2 Preparing for the Installation Determining the Locations for Files on the Cisco Unity Server Locations for Files on a Platform Overlay 3 Server Table 2-2 lists the locations for Cisco Unity Platform Overlay 3 servers. Note Except for the system partition, drive C:, different letters may be used to label the partitions.
Chapter 2 Preparing for the Installation Determining the Locations for Files on the Cisco Unity Server Installation Guide for Cisco Unity Release 5.
CH A P T E R 3 Setting Up the Hardware In this chapter, you do the following tasks in the order listed: 1. If the Cisco Unity system is using voice cards to integrate with a circuit-switched phone system: Install voice cards. See the “Installing Voice Cards” section on page 3-1. 2. Set up the Cisco Unity server. See the “Attaching Peripheral Devices and Making Connections from the Phone System” section on page 3-4.
Chapter 3 Setting Up the Hardware Installing Voice Cards requiring action. You can disable the Found New Hardware wizard to prevent it from appearing when the Cisco Unity server is restarted. The Cisco Unity installation guide alerts you when to do the procedure later in the installation process (“Disabling the Found New Hardware Wizard for the Voice Cards” section on page 5-11). Warning This unit is intended for installation in restricted access areas.
Chapter 3 Setting Up the Hardware Installing Voice Cards Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030 Warning This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260 Clause 1.2.14.3 Service Personnel. Statement 88 Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed.
Chapter 3 Setting Up the Hardware Attaching Peripheral Devices and Making Connections from the Phone System Step 6 • If the slot location of a customer-provided server management card (such as Hewlett-Packard Remote Insight Lights-Out Edition) conflicts with a required host card slot, the host card takes precedence. • Using an unapproved slot for the host card can cause a conflict with the RAID controller card.
Chapter 3 Setting Up the Hardware Attaching Peripheral Devices and Making Connections from the Phone System • If the Cisco Unity system is using voice cards to integrate with a circuit-switched phone system, place the server near the phone system. • If the Cisco Unity system is using PIMG units to integrate with a circuit-switched phone system, place the PIMG units near the phone system and near a network connection.
Chapter 3 Setting Up the Hardware Attaching Peripheral Devices and Making Connections from the Phone System Installation Guide for Cisco Unity Release 5.
CH A P T E R 4 Installing the Operating System In this chapter, you do the following tasks in the order listed: 1. Review considerations for installing Windows. See the “Considerations for Installing Windows” section on page 4-2. 2. If you are installing Windows by using a retail Windows disc: Configure the RAID arrays. See the “Configuring the RAID Arrays (Selected Installations)” section on page 4-3. 3.
Chapter 4 Installing the Operating System Considerations for Installing Windows Considerations for Installing Windows In general, we recommend that you install Windows Server 2003 on the Cisco Unity server. Microsoft will produce service packs and security updates for Windows Server 2003 for several years longer than it does for Windows 2000 Server.
Chapter 4 Installing the Operating System Configuring the RAID Arrays (Selected Installations) If you install a non-English version of Windows, you cannot use the Server Updates wizard to install updates. We recommend that you download the updates from the Microsoft website and manually install them, or download and install them by using Windows Automatic Update.
Chapter 4 Installing the Operating System Installing Windows Server 2003 by Using the Cisco Unity Platform Configuration Discs Installing Windows Server 2003 by Using the Cisco Unity Platform Configuration Discs A Cisco Unity server purchased from Cisco ships with Platform Configuration discs that contain a utility to install Windows Server 2003 by restoring an image that is customized for the platform.
Chapter 4 Installing the Operating System Installing Windows Server 2003 by Using the Cisco Unity Platform Configuration Discs If you are using a server manufactured by Hewlett-Packard, choose a language for the operating system and the locale. The remaining Windows Server 2003 installation screens will be in English, but when the Windows installation is complete, the Windows user interface will display in the language you selected.
Chapter 4 Installing the Operating System Installing Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs Installing Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs A Cisco Unity server purchased from Cisco ships with Platform Configuration discs that contain a utility to install Windows 2000 Server by restoring an image that is customized for the platform.
Chapter 4 Installing the Operating System Installing Windows 2000 Server by Using the Cisco Unity Platform Configuration Discs Step 11 Follow the on-screen prompts to complete the installation. Step 12 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server Later, and click Next. Step 13 Uncheck the Show This Screen at Startup check box, and close the window.
Chapter 4 Installing the Operating System Installing Windows Server 2003 by Using a Retail Windows Server 2003 Disc Installing Windows Server 2003 by Using a Retail Windows Server 2003 Disc The server manufacturer provides a disc that contains utilities for several setup tasks, including guiding the installation of Windows 2003 Server from a retail disc. Always use the manufacturer’s guided system-setup utility to install Windows Server 2003.
Chapter 4 Installing the Operating System Installing Windows 2000 Server by Using a Retail Windows Server 2000 Disc • Format the operating system partition by using the NTFS file system. • For regional settings, select a locale in the Your Locale (Location) list. The locale you select must match one of the system-prompts languages that you will install for Cisco Unity. Note that Cisco Unity Setup always installs the English (United States) system prompts.
Chapter 4 Installing the Operating System Installing Windows 2000 Server by Using a Retail Windows Server 2000 Disc Caution Do not attach the network cable to the server until you have installed the Microsoft service packs and updates recommended for use with Cisco Unity. The Cisco Unity installation guide alerts you when to install the service packs and updates, and when to connect to the network later in the installation process.
Chapter 4 Installing the Operating System Creating the Partitions • Do not join a domain. Instead, specify a workgroup. The Cisco Unity installation guide alerts you when to connect to the network and when to join a domain later in the installation process.
Chapter 4 Installing the Operating System Adding 3GB and userva Switches to the Boot.ini File Step 9 In the Disk Management utility, right-click the new partition, and click New Logical Drive (Windows Server 2003) or Create Logical Drive (Windows 2000 Server). Step 10 On the Create Partition Wizard welcome screen, click Next. Step 11 Click Logical Drive, and click Next. Step 12 Specify to use the maximum disk space, and click Next. Step 13 Assign a drive letter, and click Next.
CH A P T E R 5 Customizing the Cisco Unity Platform In this chapter, you do the following tasks in the order listed: 1. If the Cisco Unity server contains a dual NIC: Configure the dual NIC or verify the configuration. See the “Configuring a Dual NIC in the Cisco Unity Server” section on page 5-2. 2. Complete registration information on Cisco.com to obtain the applicable license files. See the “Obtaining Cisco Unity License Files” section on page 5-4. 3.
Chapter 5 Customizing the Cisco Unity Platform Configuring a Dual NIC in the Cisco Unity Server 10. Configure TCP/IP properties. See the “Configuring TCP/IP Properties” section on page 5-12. 11. Confirm that the server has a valid IP address and is connected to the network. See the “Verifying the IP Address and the Network Connection” section on page 5-13. 12.
Chapter 5 Customizing the Cisco Unity Platform Configuring a Dual NIC in the Cisco Unity Server Installing the NIC-Configuration Utility Note If you installed Windows by using the Cisco Unity Platform Configuration discs, skip this section.
Chapter 5 Customizing the Cisco Unity Platform Obtaining Cisco Unity License Files To Install the IBM NIC-Configuration Utility by Using an Intel Disc Step 1 Insert the Intel Ethernet Software disc in the DVD drive. If the installation program does not appear automatically, browse to the root of the CD, and double-click Autorun.exe. Step 2 Follow the on-screen prompts to complete the installation.
Chapter 5 Customizing the Cisco Unity Platform Obtaining Cisco Unity License Files Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files. The Cisco Unity installation guide later provides specific instructions on the use of the license files. (For more information on licensing, refer to the white paper Licensing for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.
Chapter 5 Customizing the Cisco Unity Platform Running the Cisco Unity System Preparation Assistant If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team: In the U.S. 800 553-2447 Outside the U.S. For your local Cisco TAC phone number, see the Cisco Worldwide Contacts page at http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.
Chapter 5 Customizing the Cisco Unity Platform Running the Cisco Unity System Preparation Assistant Step 5 On the Cisco Unity Server Characteristics page, set the following fields: Configuration Click Unified Messaging or Voice Messaging Only, as applicable. Failover Confirm that the This Is a Primary or Secondary Failover Server check box is unchecked. Number of Ports Enter the number of voice ports that you are connecting with the Cisco Unity server.
Chapter 5 Customizing the Cisco Unity Platform Running the Cisco Unity System Preparation Assistant p. In the Authentication Mode dialog box, we recommend that you click Windows Authentication Mode. If you click Mixed Mode—which is supported but is less secure—under Add Password for the SA Login, enter and confirm a password for the SQL Server system administrator logon. q. Click Next. r. In the Start Copying Files dialog box, click Next. s.
Chapter 5 Customizing the Cisco Unity Platform Installing Administration Software for MSDE 2000 and Setting the MSDE System Administrator Password Installing Administration Software for MSDE 2000 and Setting the MSDE System Administrator Password Note If the system is not using MSDE 2000, skip this section. When the Cisco Unity System Preparation Assistant installs MSDE 2000, it does not include administration software.
Chapter 5 Customizing the Cisco Unity Platform Changing Folder Settings in Windows Explorer Step 2 In the tree, expand Console Root\Microsoft SQL Servers\SQL Server Group\ (local)(Windows NT)\Security. Step 3 Click Logins. Step 4 In the right pane, right-click Sa, and click Properties. Step 5 In the SQL Server Login Properties dialog box, click the General tab. Step 6 Under SQL Server Authentication, enter the new password. Step 7 Confirm the password, and click OK.
Chapter 5 Customizing the Cisco Unity Platform Disabling the Found New Hardware Wizard for the Voice Cards To Install Microsoft Updates and, Optionally, Cisco Security Agent for Cisco Unity Step 1 Insert in the drive the disc that you burned with the latest version of the Cisco Unity Server Updates Wizard. Step 2 Run ServerUpdatesWizard.exe. Step 3 Follow the on-screen prompts to complete the installation of Microsoft updates and, optionally, Cisco Security Agent for Cisco Unity.
Chapter 5 Customizing the Cisco Unity Platform Installing Antivirus Software (Optional) Step 5 Repeat Step 2 through Step 4 for each instance of the Found New Hardware wizard (for each card, as applicable). Note that doing this procedure does not prevent a card from being displayed as an unknown PCI device when viewed in the Windows 2000 Device Manager. The warning that the device drivers are not installed also will continue to be displayed.
Chapter 5 Customizing the Cisco Unity Platform Verifying the IP Address and the Network Connection – Any Domino server that homes Cisco Unity subscriber mailboxes. – The domain controller/global catalog server on which you will create Cisco Unity installation and services accounts in the “Creating Accounts for the Installation and Granting Permissions” chapter. • If the Cisco Unity server is separated from any of the following servers by a firewall, open the applicable TCP and UDP ports: – DNS servers.
Chapter 5 Customizing the Cisco Unity Platform Disabling Antivirus and Cisco Security Agent Services Step 4 Find the IP address of a router or server on the same network segment as the Cisco Unity server. If no routers or servers are listed, either you did not specify a default gateway when you assigned an IP address in the “Configuring TCP/IP Properties” section on page 5-12, or the Cisco Unity server is not connected to the network.
Chapter 5 Customizing the Cisco Unity Platform Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain The Cisco Unity server must be either a member server in an existing domain or a domain controller in its own domain. Cisco Unity interactions with the message store do not allow the server to be in a workgroup.
Chapter 5 Customizing the Cisco Unity Platform Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain Existing Domain Do the procedure in this section to add the Cisco Unity server to an existing domain without making it an additional domain controller in that domain. To Add the Cisco Unity Server to an Existing Domain Step 1 Log on to the Cisco Unity server by using an account that is a member of the local Administrators group.
CH A P T E R 6 Setting Up Domino and Installing Lotus Notes In this chapter, you do the following tasks in the order listed: 1. Prepare the Domino server(s) for Cisco Unity. See the “Preparing the Domino Server(s) for Cisco Unity” section on page 6-1. 2. Install and configure IBM Lotus Notes on the Cisco Unity server. See the “Installing and Configuring Lotus Notes on the Cisco Unity Server” section on page 6-4.
Chapter 6 Setting Up Domino and Installing Lotus Notes Preparing the Domino Server(s) for Cisco Unity • In the Access Control List for Names.nsf, grant the UnityServers group Editor with Delete Documents permissions. By default, Names.nsf is the main directory database for a Domino domain. Cisco Unity needs sufficient permissions in the ACL of the database to read, edit, create, and delete documents (or “notes”) in the database.
Chapter 6 Setting Up Domino and Installing Lotus Notes Preparing the Domino Server(s) for Cisco Unity d. Check the In File check box. e. Choose a location for the ID file, and make note of where you saved it. You will use it when you configure Lotus Notes on the Cisco Unity server, later in the installation. Step 3 Add the Cisco Unity Person to the UnityServers group that you created in Step 1. Refer to the applicable IBM Lotus documentation. Step 4 In the Access Control List for Admin4.
Chapter 6 Setting Up Domino and Installing Lotus Notes Installing and Configuring Lotus Notes on the Cisco Unity Server Step 11 Confirm that the network is configured so that Cisco Unity can resolve the unqualified Domino server name to an IP address. (For example, if the Domino server name is MailServer and you enter ping mailserver on the command line on the Cisco Unity server, the response is the IP address of the Domino server.
Chapter 6 Setting Up Domino and Installing Lotus Notes Installing and Configuring Lotus Notes on the Cisco Unity Server Step 9 If a dialog window appears warning about a read-only file that is about to be replaced, check the Don't Display Again check box, and click No. Step 10 Click Finish. To Add the Location of the Lotus Notes Program Folder to the System Path Environment Variable Step 1 Right-click the My Computer icon on the Windows desktop, and click Properties. Step 2 Click the Advanced tab.
Chapter 6 Setting Up Domino and Installing Lotus Notes Installing and Configuring Lotus Notes on the Cisco Unity Server Installation Guide for Cisco Unity Release 5.
CH A P T E R 7 Creating Accounts for the Installation and Granting Permissions In this chapter, you do the following tasks in the order listed: 1. Familiarize yourself with the domain accounts you will create in Task 2. See the “About the Accounts Required for the Cisco Unity Installation” section on page 7-1. 2. Create the applicable domain accounts that are needed to install Cisco Unity. See the “Creating the Accounts Required for the Cisco Unity Installation” section on page 7-2. 3.
Chapter 7 Creating Accounts for the Installation and Granting Permissions Creating the Accounts Required for the Cisco Unity Installation The Account Used to Install Cisco Unity If you are installing more than one Cisco Unity server in a site, you can use the same account to install Cisco Unity software on all of the servers.
Chapter 7 Creating Accounts for the Installation and Granting Permissions Adding the Cisco Unity Administration Account to an Admins Group Step 2 On the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and Computers. Step 3 In the left pane, expand the domain, right-click Users or the organizational unit where you want to create the installation account, and click New > User. Step 4 Follow the on-screen prompts to create the installation account.
Chapter 7 Creating Accounts for the Installation and Granting Permissions Granting Permissions with the Cisco Unity Permissions Wizard Step 7 In the top list, double-click the name of the Cisco Unity administration account. The name appears in the bottom list. Step 8 Click OK to close the Select Users or Groups dialog box. Step 9 Click OK to close the Administrators Properties dialog box. Step 10 Close the Computer Management MMC.
CH A P T E R 8 Installing and Configuring Cisco Unity Software In this chapter, you do the following tasks in the order listed: 1. Determine whether to set up Cisco Unity to use SSL. See the “Determining Whether to Set Up Cisco Unity to Use SSL” section on page 8-2. 2. If you plan to set up Cisco Unity to use SSL and want to use the Microsoft Certificate Services available with Windows to issue your own certificate: Install the Microsoft Certificate Services component.
Chapter 8 Installing and Configuring Cisco Unity Software Determining Whether to Set Up Cisco Unity to Use SSL 13. If you are running Domino without clustering, consider enabling the Unity Messaging Repository conversation. See the “Enabling the Unity Messaging Repository Conversation” section on page 8-22. 14. Secure Cisco Unity and the Cisco Unity server. See the “Securing Cisco Unity and the Cisco Unity Server” section on page 8-23.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Do the procedure in this section if you plan to set up Cisco Unity to use SSL and you want to use the Microsoft Certificate Services available with Windows to issue your own certificate. You may install the component on the Cisco Unity server or on another server.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Caution Do not install Cisco Unity remotely by using Windows Terminal Services or other remote-access applications, or the installation may fail. Caution Do not install features for which the system is not licensed, or Cisco Unity will shut down. To Start the Assistant and Install the Cisco Unity Software Step 1 Log on to Windows by using the Cisco Unity installation account.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software • The G.729a audio format uses less network bandwidth. Note that choosing a system prompt set does not change the default message recording and storage codec. If necessary, you can change the message recording and storage codec after Cisco Unity is installed. Step 11 Click Next. Step 12 In the Cisco Unity Languages dialog box, choose the language(s) to install, and click Next.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 15 The remainder of the procedure depends on whether the server contains Intel Dialogic D/120JCT-Euro or D/240PCI-T1 voice cards: If the server does not contain Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards Check the Yes, I Want to Restart My Computer Now check box, and click Finish. Cisco Unity software is now installed.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 11 Click Next. Step 12 Click Finish. When the wizard is complete, the Configure the Cisco Unity Services page appears in the main window. Configuring Services From the Cisco Unity Installation and Configuration Assistant, you run the Cisco Unity Services Configuration wizard third to associate the directory, message store, and local services with accounts you specify.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Server Name The Domino name for the server. This name must be resolvable to an IP address by using DNS, a HOSTS file, or some other mechanism. If you re-ran the csServer installation to DUC-enable the MailX.ntf template in Step 8 of the “To Prepare the Domino Server(s) for Cisco Unity” procedure on page 6-2, the server that you specify here must be the server on which you re-ran csServer.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 3 Refer to the applicable Cisco Unity integration guide for your phone system to complete the integration. (Cisco Unity integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g uides_list.html.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Setting Up the Cisco PCA to Use SSL by Creating a Local Certificate Without a Certificate Authority To Set Up the Cisco PCA to Use SSL by Creating a Local Certificate Without a Certificate Authority Step 1 On the Set Up the Cisco Personal Communications Assistant to Use SSL page, click Create a Local Certificate Without a Certificate Authority. Step 2 Click Internet Services Manager.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 27 In the Default Web Site Properties dialog box, click the Directory Security tab. Step 28 Under Secure Communications, click Server Certificate. Step 29 On the Web Server Certificate wizard Welcome page, click Next. Step 30 Click Process the Pending Request and Install the Certificate. Step 31 Click OK.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 9 Click Prepare the Request Now, But Send It Later, and click Next. Step 10 Enter a name and a bit length for the certificate. We strongly recommend that you choose a bit length of 512. Greater bit lengths may decrease performance. Step 11 Click Next. Step 12 Enter the organization information, and click Next.
Chapter 8 Installing and Configuring Cisco Unity Software Installing and Configuring Cisco Unity Software Step 4 Click Pending Requests. Step 5 In the right pane, right-click the request, and click All Tasks > Issue. Step 6 In the left pane, click Issued Certificates. Step 7 In the right pane, double-click the certificate to open it. Step 8 Click the Details tab. Step 9 In the Show list, choose , and click Copy to File. Step 10 On the Certificate Export wizard Welcome page, click Next.
Chapter 8 Installing and Configuring Cisco Unity Software Testing the Phone System Integration Step 17 d. Click OK. e. Close the Internet Services Manager window. Click Close to exit the Cisco Unity Installation and Configuration Assistant. Testing the Phone System Integration Test the integration with the phone system. Refer to the Cisco Unity integration guide for your phone system. Note that you use the Cisco Unity Administrator for part of the integration test.
Chapter 8 Installing and Configuring Cisco Unity Software Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL To Delete Apache Tomcat Sample Applications Step 1 In the Services MMC, stop the Tomcat service. Step 2 Delete the following directories and their contents under the directory where Cisco Unity is installed (Commserver by default): Step 3 • cscoserv\Tomcat\webapps\examples • cscoserv\Tomcat\webapps\tomcat-docs In the Services MMC, restart the Tomcat service.
Chapter 8 Installing and Configuring Cisco Unity Software Setting Up the Cisco Unity Administrator and Status Monitor to Use SSL Step 13 Under Secure Communications, click Edit. Step 14 Check the Require Secure Channel (SSL) check box. Step 15 Click OK to close the Secure Communications dialog box. Step 16 Click OK to close the AvXml.dll Properties dialog box. Step 17 Close the Internet Services Manager window.
Chapter 8 Installing and Configuring Cisco Unity Software Configuring Internet Explorer to Display the Cisco Unity Administrator Correctly (Windows Server 2003 Only) Step 4 Click OK. Step 5 Right-click the Status Monitor desktop icon, and click Properties. Step 6 Click the Web Document tab. Step 7 In the URL field, change the “http” portion of the URL to https. Step 8 Click OK.
Chapter 8 Installing and Configuring Cisco Unity Software Securing the Example Administrator Account Against Toll Fraud Step 11 Click Close to close the Trusted Sites dialog box. Step 12 On the Security tab, click Custom Level. Step 13 In the Security Settings dialog box, change the value of the Reset To list to Low. Step 14 Click Reset, and click Yes to confirm that you want to change the security settings for this zone. Step 15 Click OK to close the Security Settings dialog box.
Chapter 8 Installing and Configuring Cisco Unity Software Moving the Data Store Databases and Transaction Logs Step 10 Close the Cisco Unity Administrator. Moving the Data Store Databases and Transaction Logs The Cisco Unity data store includes several databases and their corresponding transaction logs.
Chapter 8 Installing and Configuring Cisco Unity Software Moving the Data Store Databases and Transaction Logs Step 5 Close SQL Server Enterprise Manager. Step 6 In Windows Explorer, create the new directories for Cisco Unity data and for transaction logs on the drive locations you made note of in the “Determining the Locations for Files on the Cisco Unity Server” section on page 2-4. Use directory names that are easy to remember, for example: UnityDb.mdf and ReportDb.
Chapter 8 Installing and Configuring Cisco Unity Software Installing the Latest Microsoft Service Packs and Updates h. Enter EXEC sp_attach_db 'ReportDb', '\\ReportDb.mdf', '\\ReportDb_log.ldf' and press Enter. i. Enter go and press Enter. If you specified an invalid path or file name, an error message appears in the command window. Re-run Step h. and Step i. with the correct information.
Chapter 8 Installing and Configuring Cisco Unity Software Re-enabling Virus-Scanning and Cisco Security Agent Services Step 4 Restart the Cisco Unity server. Re-enabling Virus-Scanning and Cisco Security Agent Services Note If virus-scanning software or Cisco Security Agent for Cisco Unity is not installed on the Cisco Unity server, skip this section.
Chapter 8 Installing and Configuring Cisco Unity Software Securing Cisco Unity and the Cisco Unity Server • UnityMTA—When callers leave messages for subscribers, the messages are temporarily stored in the UnityMTA directory on the Cisco Unity server. If a problem with the network prevents Cisco Unity from handing off the messages to Domino, the messages remain on the hard disk of the Cisco Unity server until they can be delivered. While Domino is unavailable, callers can still leave messages.
Chapter 8 Installing and Configuring Cisco Unity Software Securing Cisco Unity and the Cisco Unity Server Installation Guide for Cisco Unity Release 5.
CH A P T E R 9 Installing Optional Software In this chapter, you do the following tasks in the order listed: 1. Install monitoring software, if applicable. See the “Installing Monitoring Software” section on page 9-1. 2. Install RSA SecurID, if applicable. See the “Installing RSA SecurID” section on page 9-1. 3. Install other optional software, if applicable. See the “Installing Other Optional Software” section on page 9-2.
Chapter 9 Installing Optional Software Installing Other Optional Software The “Overview of Mandatory Tasks for Installing Cisco Unity” alerts you when to configure RSA SecurID later in the installation process. Installing Other Optional Software For information on supported software, refer to Supported Hardware and Software, and Support Policies for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
CH A P T E R 10 Setting Up Authentication for the Cisco Unity Administrator In this chapter, you do the following tasks in the order listed: 1. Determine the authentication method that you want to use for the Cisco Unity Administrator. See the “Determining the Authentication Method to Use for the Cisco Unity Administrator” section on page 10-1. 2. Configure IIS so that the Cisco Unity Administrator and Status Monitor use the Anonymous authentication method, if applicable.
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Determining the Authentication Method to Use for the Cisco Unity Administrator • How Integrated Windows Authentication Works with the Cisco Unity Administrator, page 10-3 • How Anonymous Authentication Works with the Cisco Unity Administrator, page 10-4 Authentication Methods Available for the Cisco Unity Administrator By default, IIS is configured so that the Cisco Unity Administrator uses the Integrated Windows authentication me
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Determining the Authentication Method to Use for the Cisco Unity Administrator Table 10-2 lists the advantages and disadvantages of using Anonymous authentication with the Cisco Unity Administrator. Table 10-2 Using Anonymous Authentication with the Cisco Unity Administrator Advantages • • • Disadvantages Subscribers can choose whether to enter their Domino or Windows credentials on the Cisco Unity Log On page.
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Determining the Authentication Method to Use for the Cisco Unity Administrator 5. If Windows can confirm the identity of the Windows domain user, then IIS sends the user and domain name to Cisco Unity, and the process continues with Step 6.
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Determining the Authentication Method to Use for the Cisco Unity Administrator Table 10-4 Field Name User Name Cisco Unity Log On Page for Windows Credentials Description Subscribers must enter the alias for the Windows domain account that is associated with their Cisco Unity subscriber account. (For example, they can enter tcampbell or they can enter the full path, tcampbell@.
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication Note If you decided that the Cisco Unity Administrator will use the Integrated Windows authentication method, skip this section. This section contains two procedures.
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication Step 23 Click OK to close the AvXml.dll Properties dialog box. Step 24 Close Internet Information Services (IIS) Manager.
Chapter 10 Setting Up Authentication for the Cisco Unity Administrator Configuring IIS So That the Cisco Unity Administrator and Status Monitor Use Anonymous Authentication Installation Guide for Cisco Unity Release 5.
A P P E N D I X A Voice Cards and PIMG Units This appendix contains the following sections: • Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro, page A-1 • Intel Dialogic D/120JCT-LS and D/120JCT-Euro, page A-4 • Intel Dialogic D/240PCI-T1, page A-8 • Intel NetStructure PBX-IP Media Gateway (PIMG), page A-11 Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro The D/41EPCI, D/41JCT-LS, and D/41JCT-Euro voice cards provide four independent voice-processing ports in a single PCI slot.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro Figure A-2 D/41JCT-LS, and D/41JCT-Euro Top and Side Views H.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/41EPCI, D/41JCT-LS, and D/41JCT-Euro Each Intel Dialogic card in the Cisco Unity server or expansion chassis must have a unique value, starting with 1 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below. This is also the order in which you install the cards in the server or expansion chassis.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT-LS and D/120JCT-Euro To Set the D/41JCT-LS and D/41JCT-Euro Card Switches and Jumpers Step 1 Set the rotary switch (SW30) to a unique value for each card. Each Intel Dialogic card in the Cisco Unity server or expansion chassis must have a unique value, starting with 1 and continuing in sequence on subsequent cards. For example, set the rotary switch on the first three voice cards as shown below.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT-LS and D/120JCT-Euro Figure A-6 D/120JCT-LS and D/120JCT-Euro Rev 1 (Conventional PCI) Top and Side Views SW1 switch SW100 switch 55476 H.100 bus connector Figure A-7 D/120JCT-LS and D/120JCT-Euro Rev 2 (uPCI) Top and Side Views SW100 switch 97479 H.100 bus connector PCI bus connector Installation Guide for Cisco Unity Release 5.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT-LS and D/120JCT-Euro Figure A-8 D/120JCT-LS and D/120JCT-Euro Connection Pinouts and Backplate 55478 Pin 1: Unused Pin 2: Tip 2 Pin 3: Ring 1 Pin 4: Tip 1 Pin 5: Ring 2 Pin 6: Unused 55475 Lines 1 and 2 Lines 3 and 4 Lines 5 and 6 Lines 7 and 8 Lines 9 and 10 Lines 11 and 12 Hardware Settings To Set the D/120JCT-LS and D/120JCT-Euro Card Switches Step 1 Set the rotary switch (SW100) to a unique value for each card.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/120JCT-LS and D/120JCT-Euro Set the SW1 switch to On Hook on each card. 55477 Step 2 On hook Software Settings Do the following procedure only if the Cisco Unity server contains D/120JCT-Euro voice cards. There are no software settings for D/120JCT-LS voice cards. To Select the Country for D/120JCT-Euro Voice Cards Step 1 Exit the Cisco Unity software, if it is running.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/240PCI-T1 Step 15 Close the DCM. Step 16 Restart the Cisco Unity server. Intel Dialogic D/240PCI-T1 The Dialogic D/240PCI-T1 voice card provides one T1 span with 24 channels of voice processing in a single PCI slot. The card connects directly to a channel-service unit, digital-service unit, or to other phone-network terminating equipment by using an RJ-48C connector. If you are installing cards that have H.100 connectors, you need an H.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/240PCI-T1 Figure A-10 D/240PCI-T1 Connection Pinouts and Backplate 55481 Pin 1: Receive ring Pin 2: Receive tip Pin 3: Chassis ground Pin 4: Transmit ring Pin 5: Transmit tip Pin 6: Chassis ground Pin 7: Chassis ground Pin 8: Chassis ground 1 LED status indicators O N 55479 T1 trunk interface Hardware Settings To Set the D/240PCI-T1 Card Switches and Jumpers Step 1 Set the rotary switch (SW100) to a unique value.
Appendix A Voice Cards and PIMG Units Intel Dialogic D/240PCI-T1 Step 2 Settings for jumpers JP2 through JP5 depend on the number of D/240PCI-T1 voice cards in the Cisco Unity server: One card Set jumpers JP2 through JP5 to Off (Figure A-11) on the card. Two cards Set jumpers JP2 through JP5 to On (Figure A-12) on both cards. Three or more cards Set jumpers JP2 through JP5 to On (Figure A-12) on the first and last cards. Set jumpers JP2 through JP5 to Off (Figure A-11) on all other cards.
Appendix A Voice Cards and PIMG Units Intel NetStructure PBX-IP Media Gateway (PIMG) Step 8 In the Available Protocols list, click Us_ls_fxs_io. Step 9 Click Set Protocol. DtiB1 Undefined Protocol changes to Us_ls_fxs_io. Step 10 If the Currently Assigned Protocols list contains more than one item (when the Cisco Unity server contains more than one D/240PCI-T1 card), repeat Steps 7 through 9 to change the remaining items from DtiB1 Undefined Protocol to Us_ls_fxs_io.
Appendix A Voice Cards and PIMG Units Intel NetStructure PBX-IP Media Gateway (PIMG) Software Settings Instructions for configuring PIMG units for integrating a phone system with Cisco Unity are found in the applicable Cisco Unity integration guide, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g uides_list.html. Installation Guide for Cisco Unity Release 5.
A P P E N D I X B Exiting and Starting the Cisco Unity Software and Server This appendix contains the following sections: • Exiting the Cisco Unity Software, page B-1 • Shutting Down or Restarting the Cisco Unity Server, page B-3 • Starting the Cisco Unity Software, page B-3 Exiting the Cisco Unity Software This section contains two procedures for exiting the Cisco Unity software: from the Cisco Unity server and from another computer. Caution Do not use Kill av*.* to exit the Cisco Unity software.
Appendix B Exiting and Starting the Cisco Unity Software and Server Exiting the Cisco Unity Software To Exit the Cisco Unity Software from Another Computer Step 1 If the system uses the automated attendant, route all calls to the operator. Step 2 If the Cisco Unity Status Monitor does not use Integrated Windows authentication, skip to Step 3. When the Cisco Unity Status Monitor uses Integrated Windows authentication, do the following substeps to access the Status Monitor: Step 3 Step 4 a.
Appendix B Exiting and Starting the Cisco Unity Software and Server Shutting Down or Restarting the Cisco Unity Server Shutting Down or Restarting the Cisco Unity Server If the Cisco Unity system has an expansion chassis or is set up for failover, note the following considerations before shutting down or restarting the Cisco Unity server: Expansion chassis connected to the Cisco Unity server Cisco Unity failover When both the expansion chassis and the Cisco Unity server are turned off, turn on the expan
Appendix B Exiting and Starting the Cisco Unity Software and Server Starting the Cisco Unity Software To Start the Cisco Unity Software from the Cisco Unity Server Step 1 On the Cisco Unity server, log on to Windows by using either the Cisco Unity administration account or an appropriate Windows domain account. Step 2 Right-click the Cisco Unity icon in the status area of the taskbar. (If the Cisco Unity icon is not in the taskbar, browse to the CommServer directory, and double-click AvCsTrayStatus.
Appendix B Exiting and Starting the Cisco Unity Software and Server Starting the Cisco Unity Software Step 7 If the system uses the automated attendant and you routed calls to the operator before you exited the Cisco Unity software, reroute calls to Cisco Unity. Installation Guide for Cisco Unity Release 5.
Appendix B Exiting and Starting the Cisco Unity Software and Server Starting the Cisco Unity Software Installation Guide for Cisco Unity Release 5.
A P P E N D I X C Installing and Configuring a Voice-Recognition Server Use the following task list to install and configure voice-recognition software on a separate voice-recognition server. The tasks reference detailed instructions in the Cisco Unity installation guide as noted. Follow the documentation for a successful installation.
Appendix C Installing and Configuring a Voice-Recognition Server Creating the Partition 8. Change folder settings in Windows Explorer so that all files and folders are visible during troubleshooting. See the “Changing Folder Settings in Windows Explorer” section on page 5-10. 9. Optional: Install antivirus software. See the “Installing Antivirus Software (Optional)” section on page 5-12. 10. Attach the network cable(s) to the voice-recognition server.
Appendix C Installing and Configuring a Voice-Recognition Server Installing the Required Windows Server 2003 Service Pack and Updates, and Cisco Security Agent for Cisco Unity To Create the Partition Step 1 Log on to Windows as a member of the Administrators group. Step 2 On the Windows Start menu, click Programs > Administrative Tools > Computer Management. Step 3 In the console tree under Storage, click Disk Management.
Appendix C Installing and Configuring a Voice-Recognition Server Adding the Voice-Recognition Server to a Domain (Optional) Step 2 Follow the on-screen prompts to complete the installation. Step 3 Restart the server. To Install Microsoft Updates and, Optionally, Cisco Security Agent for Cisco Unity Step 1 Insert in the drive the disc that you burned with the latest version of the Cisco Unity Server Updates Wizard. Step 2 Run ServerUpdatesWizard.exe.
Appendix C Installing and Configuring a Voice-Recognition Server Installing Cisco Unity Voice-Recognition Software Installing Cisco Unity Voice-Recognition Software You install Cisco Unity voice-recognition software on the voice-recognition server and on the Cisco Unity server. Do the following two procedures in the specified order.
Appendix C Installing and Configuring a Voice-Recognition Server Excluding Selected Directories from Virus Scanning • Do not choose an address accessible from the Internet. Doing so can expose the voice-recognition server to unwanted intrusion from the Internet, even when the server is hardened. • Do not choose an IP address that separates the voice-recognition server from the Cisco Unity by a firewall. Step 4 Do not change the value of the Socket Port field.
Appendix C Installing and Configuring a Voice-Recognition Server Installing the Latest Windows Server 2003 Service Pack and Updates Installing the Latest Windows Server 2003 Service Pack and Updates You install the latest Windows Server 2003 service pack that has been qualified for use with Cisco Unity voice recognition, as well as the corresponding updates, to enhance the security of the voice-recognition server. Do the following procedures.
Appendix C Installing and Configuring a Voice-Recognition Server Installing the Latest Windows Server 2003 Service Pack and Updates Installation Guide for Cisco Unity Release 5.
I N D EX Numerics B 3GB switch, adding to boot.ini for more than 96 ports 4-12 boot.
Index Cisco Unity Message Store Configuration wizard, running 8-7 D/240PCI-T1 Cisco Unity Permissions wizard, running D/41JCT-Euro D/41EPCI 7-4 Cisco Unity server 5-15 3-4 connecting phone system to 3-4 installing Active Directory 5-15 physical location of A-1 demonstration system, default license file for creating 7-2 description Cisco Unity Services Configuration wizard, running 8-7 7-2 granting permissions with Cisco Unity Permissions wizard 7-4 Cisco Unity software disabling 2-2
Index Example Administrator account, securing against toll fraud 8-18 Cisco Unity software excluding from virus scanning directory in which Cisco Unity is installed 8-14 Lotus Notes on Cisco Unity server exiting Cisco Unity software license files 8-3 8-6 6-4 Microsoft Certificate Services component B-1 monitoring software 8-3 9-1 MSDE 2000 with Cisco Unity System Preparation Assistant 5-6 F NIC-configuration utility files, drive locations for 2-4 optional software firmware, downloading fo
Index configuration utility, installing L configuring dual license files 5-3 5-2 non-universal PCI cards, slot placement default for Cisco Unity demonstration system getting a replacement copy installing 8-6 obtaining 5-4 local services account 5-6 NTLM authentication 3-1 10-2 5-5 O 7-2 obtaining license files logs 5-4 optional software, installing SQL Server 2000 or MSDE 2000, moving 9-2 8-19 Lotus Notes configuring to use Cisco Unity account installing on Cisco Unity server P 6-4
Index configuring configuring for D/240PCI-T1 voice card 4-3 re-enabling Cisco Security Agent service virus-scanning services 8-22 A-12 downloading for installation 2-2 exiting Cisco Unity 8-22 registering Cisco Unity software configuring for PIMG units B-1 installing Cisco Unity 5-4 restarting A-10 8-3 installing Lotus Notes on Cisco Unity server Cisco Unity server RSA SecurID, installing installing optional B-3 9-2 registering Cisco Unity 9-1 6-4 starting Cisco Unity 5-4 B-3 S
Index Unity Messaging Repository conversation, enabling universal PCI voice cards, slot placement unknown PCI device error message 8-22 3-1 Windows components, installing with Cisco Unity System Preparation Assistant 5-6 Windows Explorer, changing folder settings in 3-1 5-10 Windows Server 2003 updates installing Windows, Internet Explorer, and SQL Server 2000 or MSDE 2000 5-10 installing using the PCD 4-4 UDDI Services, do not install 4-8 userva switch, adding to boot.
Index Installation Guide for Cisco Unity Release 5.
Index Installation Guide for Cisco Unity Release 5.
