Cisco IP Interoperability and Collaboration System Server Installation Guide Release 1.0(1) Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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C O N T E N T S Introduction vii Audience vii Organization viii Related Documentation viii Cisco CallManager Documentation ix Cisco 7800 Series Media Convergence Servers Documentation x Cisco IP Phone Documentation x Cisco Land Mobile Radio over IP x Cisco Security Agent x Cisco IOS Documentation x Document Notes and Conventions xi Obtaining Documentation xii Cisco.
Contents Definitions of Service Request Severity xvii Obtaining Additional Publications and Information xviii CHAPTER 1 Overview 1-1 Installation Overview 1-1 Installed Components 1-4 System Requirements 1-4 Hardware Requirements 1-4 PMC Requirements 1-5 Cisco IP Phone Requirements 1-5 Software Requirements 1-6 CHAPTER 2 Installing the Cisco IPICS Server Software 2-1 Before You Begin 2-1 Obtaining the IP Addresses for Your Cisco IPICS System 2-2 Preinstallation Checklist 2-2 Installing the Cisco Linu
Contents Generating the Cisco IPICS PMC Application Installer 2-58 CHAPTER 3 Upgrading Cisco IPICS 3-1 Performing the Upgrade from a CD 3-2 Performing the Upgrade from a Downloaded File 3-10 Transferring the Upgrade File to the Server 3-10 Performing the Upgrade at the Server 3-12 Performing the Upgrade from a Remote Location 3-17 CHAPTER 4 Uninstalling Cisco IPICS 4-1 Uninstalling Cisco IPICS from the Cisco IPICS Server 4-2 Uninstalling Cisco IPICS from a Remote Location 4-5 CHAPTER 5 Troubleshoo
Contents Cisco IPICS Server Installation Guide vi OL-8155-01
Preface Introduction The Cisco IPICS Server Installation Guide provides you with the information that you need to install the Cisco IP Interoperability and Collaboration System (IPICS) 1.0(1) server software. System administrators should review the information in this document to learn how to prepare for the Cisco IPICS server software installation and recover from any errors that might occur.
Preface Organization Organization This document is organized as follows: Chapter 1, “Overview” The introduction provides an overview of the Cisco IPICS server software installation. This chapter also includes information about the system requirements for Cisco IPICS. Chapter 2, “Installing the Cisco IPICS Server Software” This chapter describes the steps involved in installing the Cisco Linux operating system, and the Cisco IPICS server software and its components.
Preface Related Documentation • Cisco IPICS PMC Quick Start Guide, Release 1.0(1)—This document provides tips and quick references for the most frequently used procedures that a user can perform on the Cisco IPICS PMC. • Cisco IPICS PMC Debug Reference Quick Start Guide, Release 1.0(1)—This document provides a quick reference for troubleshooting and debugging the Cisco IPICS PMC. • Cisco IPICS Troubleshooting Guide, Release 1.
Preface Related Documentation Cisco 7800 Series Media Convergence Servers Documentation For information about Cisco 7800 Series Media Convergence Servers, see the MCS data sheets at this URL: http://www.cisco.com/en/US/products/hw/voiceapp/ps378/products_data_sheets _list.html Cisco IP Phone Documentation For information about Cisco IP Phones, see the documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.
Preface Document Notes and Conventions http://www.cisco.com/univercd/cc/td/doc/product/software/ Document Notes and Conventions This document uses the following conventions for instructions and information: Note Caution Means reader take note. Notes contain helpful suggestions or references to materials not contained in this document. This caution symbol means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Preface Obtaining Documentation Table 1 Conventions (continued) Convention Description boldface screen Information that you must enter is in boldface screen font. font italic screen font Arguments for which you supply values are in italic screen font. Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources.
Preface Obtaining Documentation guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available. The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.
Preface Documentation Feedback Documentation Feedback You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com. You can send comments about Cisco documentation to bug-doc@cisco.com.
Preface Obtaining Technical Assistance Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT: • Emergencies — security-alert@cisco.
Preface Obtaining Technical Assistance service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller. Cisco Technical Support & Documentation Website The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL: http://www.cisco.
Preface Obtaining Technical Assistance solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL: http://www.cisco.com/techsupport/servicerequest For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.
Preface Obtaining Additional Publications and Information Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. • Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL: http://www.cisco.
Preface Obtaining Additional Publications and Information • Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL: http://www.cisco.com/ipj • Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL: http://www.cisco.com/en/US/products/index.
Preface Obtaining Additional Publications and Information Cisco IPICS Server Installation Guide xx OL-8155-01
C H A P T E R 1 Overview This chapter provides an overview of the Cisco IPICS server software installation. It also contains information about system requirements for the Cisco IPICS server software and the PMC application. This chapter includes the following sections: • Installation Overview, page 1-1 • Installed Components, page 1-4 • System Requirements, page 1-4 Installation Overview The Cisco IPICS server software is installed on supported Cisco Media Convergence Systems (MCS) servers.
Chapter 1 Overview Installation Overview Installation CD Step Description Cisco Linux operating system Cisco Linux Setup Utility This procedure disables default features on the server that may be incompatible with Cisco Linux. Cisco Linux Package Installation In this phase, the installer overwrites the hard drive and installs files on the server. A progress window displays as the files are installed.
Chapter 1 Overview Installation Overview Installation CD Step Description Cisco IPICS server software Introduction This window provides introductory information about the installation. End User License Agreement This window allows you to review the license agreement for the Cisco IPICS server software. Choice of the install set This step describes the three installation options on the Cisco IPICS installation CD and allows you to choose one of the types.
Chapter 1 Overview Installed Components Installed Components The Cisco IPICS installation includes the following components: • Cisco IPICS Administration Console (Cisco IPICS version 1.0(1)) • Cisco IPICS Data Store (IBM Informix Database Server version 10.0) • Cisco Security Agent version 4.5 • Tomcat service System Requirements This section describes the hardware and software requirements for the Cisco IPICS server.
Chapter 1 Overview System Requirements Table 1-1 Hardware Requirement (continued) Hardware Component Supported Models Cisco Integrated Service Routers Cisco 2811 Cisco 3725 Cisco 3845 T1 network modules VWIC-MFT1-2T1 in a 2811 or 3845 VIC/WIC slot, with internal digital signal processor (PVDM2-64) NM-HDV2/NM-HDV2-2T1 in a 2811, 3725, or 3845 with digital signal processor (PVDM2-64) Analog ports VIC2-2E/M in a 2811 or 3845 VIC/WIC slot, with internal digital signal processor (PVDM2-64) NM-HD-2V (o
Chapter 1 Overview System Requirements Software Requirements This section lists the software requirements for using Cisco IPICS. Internet Browser The Cisco IPICS Administration Console, the graphical user interface (GUI) for the server software, requires that you use Microsoft Internet Explorer version 6.0.2 or later. Router Software You must install Cisco IOS 12.4T software on any gateway router you use with Cisco IPICS.
C H A P T E R 2 Installing the Cisco IPICS Server Software This chapter describes the procedures you need to follow to install the Cisco Linux operating system and the Cisco IPICS server software. There are also tasks you must complete before you begin the installation. After you complete the installation procedures for Cisco Linux and Cisco IPICS, there are additional tasks you must accomplish before you can use the Cisco IPICS software.
Chapter 2 Installing the Cisco IPICS Server Software Before You Begin Obtaining the IP Addresses for Your Cisco IPICS System To facilitate communications between your users, your Cisco IPICS system requires a supply of IP addresses that can be reached by all users in your network domain. Cisco IPICS requires a multicast address for each of the following purposes: • When you create a PTT channel.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Preinstallation Tasks (continued) Checkoff Check that your monitor cable connector is appropriate for the connector on the server. VGA analog and VGA digital are common connector types, but are not compatible with each other without the proper adapter.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System array of drives appears to the server as a single logical storage unit or drive. The virtual install disk is a holding place within the system ROM that contains embedded boot drivers. These boot drivers assist in completing the operating system installation. The Cisco Linux operating system that is provided with Cisco IPICS does not support RAID or the virtual install disk.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System The ROM-Based Setup Utility displays. The Utility provides information about the server in the right pane, such as the model number, serial number (S/N), and other product information. The left pane displays a menu of settings, which you can access by pressing the Up Arrow and Down Arrow keys. d. From the Setup Utility menu, press the Down Arrow key to highlight Advanced Options and then press Enter.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Note The CD version that displays reflects the version of Cisco Linux, not the Cisco IPICS server software. Figure 2-1 Step 4 Overwrite Hard Drive Message To overwrite the hard drive and install Cisco Linux files, follow these steps: a. When the system prompts you to overwrite the hard drive, enter Y and then press Enter.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-2 Cisco Linux Installing Packages Window The Cisco Linux installer first formats the file system and then proceeds with installing the software packages. Note The file system formatting and package installation takes approximately 12 minutes. However, the screen may be appear unresponsive for a few minutes after the package installation completes.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Note Figure 2-3 c. Installation Complete Window (Optional) Click Release Notes or press Alt-R to view the technical information related to this release of Cisco Linux. Note d. Keep your installation CD in a safe location, so that you can reinstall the operating system, if necessary.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System The server reboots. Note During the bootup process a GRUB version window displays. The window times out in a few seconds. Let the time expire and boot process continue. The Linux hardware detection utility window displays with a message that it has detected the Intel SATA Controller in your server. The utility allows you to configure controller.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-4 Step 7 Cisco Linux Welcome Window To proceed with the setup of Cisco Linux, follow these steps: a. At the Welcome window, click Next. The Date and Time Window displays. See Figure 2-5 for an example of this window.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-5 b. Caution Date and Time Window In the Date pane, use the arrows to navigate to the correct month and year and then click the current day of the month. Then, in the Time pane, use the arrows to set the Hour, Minute, and Second to the current time. Make sure that you only perform system date changes before you install the Cisco IPICS server software.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Note c. Cisco IPICS does not support the Network Time Protocol (NTP) feature. To continue with the installation, click Next. The System User window displays. Note The system user you create in Step d is a non-administrative user that has limited capabilities in Cisco Linux.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-6 System User Window d. To create a non-administrator user for the Cisco Linux system, enter the name for the user into the Username field. e. Press Tab to move to the other fields: • The Full Name field is optional. • The Password and Confirm Password fields are required. The password must contain at least six characters. Note f.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-7 Additional CDs Window . Note g. Because Cisco IPICS does not support the use of third-party plug-ins and applications, documentation CDs, or add-ons, do not click any of the Install buttons in the Additional CDs window. To continue with the setup, click Next. The Finish Setup window displays. See Figure 2-8 for an example of this window.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-8 h. Finish Setup Window To continue, click Next. The GNOME login window displays with a Username field. See Figure 2-9 for an example.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-9 Note Step 8 GNOME Username Field In Step 8, ensure that you log in as the root user and not the system user that you created earlier in the installation. If you do not log in as root, you cannot configure the Ethernet port. Enter root in the Username field and press Enter. The GNOME login window displays with a password field. Step 9 Enter cisco in the Password field and press Enter.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Step 10 You must now configure the Ethernet port in your server that you will use for Cisco IPICS. To configure the port, follow these steps: a. Open a terminal window to enter commands. To do so, open the Red Hat menu on the Cisco Linux desktop by clicking the Red Hat icon. b. Choose System Tools > Network Device Control. See Figure 2-10 for an example of the menu.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-11 c. Network Device Control Window To configure the port, click the eth0 device from the list and then click Configure. The Network Configuration window displays. See Figure 2-12 for an example of the window.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-12 d. Network Configuration Window To continue with the configuration, click eth0 again and then click Edit. The Ethernet Device window displays. See Figure 2-13 for an example of the window.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-13 e. Ethernet Device Window To enter a static IP address for eth0, click the Statically set IP addresses option. The Statically set IP addresses fields become active. Note For Cisco IPICS to function properly, the Cisco IPICS server must have a static IP address.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-14 Entering the Static IP Address f. In the Address field, enter the static IP address. g. Press Tab to enter information into the Subnet Mask and Default Gateway Address fields. See Figure 2-14 for an example and the “Obtaining the IP Addresses for Your Cisco IPICS System” section on page 2-2 for more information. h. To continue with the configuration, click OK.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-15 Entering DNS Information j. In the Hostname field, enter a name for the system. Then, press Tab. k. In the Primary DNS field, enter the IP addresses for primary DNS server for your network. Then press Tab. l. If your network has secondary and tertiary DNS servers, enter those IP address, using the Tab key to move between fields.
Chapter 2 Installing the Cisco IPICS Server Software Installing the Cisco Linux Operating System Figure 2-16 p. Network Device Control Window To activate eth0, click Activate. The status for eth0 changes to active. Note q. If this is not a fresh install of Cisco Linux, eth0 should already be active. If the port is active, proceed to Step q. Click Close. Cisco Linux activates eth0 and closes the window. The Cisco Linux desktop displays.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Step 14 To verify network connectivity, follow these steps: a. To open a terminal window, click the Red Hat menu and choose System Tools > Terminal b. To ping another server on the network, enter the following command: ping where destination IP address represents the default gateway address, or an IP address of another server on the network.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software You can install the Cisco IPICS server software by using the installation CD at the Cisco IPICS server or you may install it remotely by copying the installer file to the server.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software For information about setting the date and time as part of the operating system installation, see the “Installing Cisco IPICS Server Software” section on page 2-24. Note You must log in with root privileges to perform the Cisco IPICS installation. If you attempt to run the installation from any other user ID, the installation returns an error and exits.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-17 Step 4 Cisco IPICS CD Icon To open the CD contents, double-click the CD icon. Cisco Linux displays a window that shows the Cisco IPICS installer file. See Figure 2-18 for an example.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-18 Step 5 Installer File on the Cisco IPICS CD To start the installation, double-click the installer icon. Cisco Linux displays a message window that offers options to display or run the installer file. See Figure 2-19 for an example of the window.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-19 Step 6 Run or Display Message Window When you are prompted to run or display the file contents, click Run in Terminal. The Cisco IPICS installer window displays with an introduction to the process. See Figure 2-20 for an example of the window.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-20 Step 7 Introduction in the Installer Window To continue with the installation, click Next. The Cisco IPICS installer displays the End User License Agreement. Step 8 Use the scroll bar in the License Agreement pane to view the entire agreement. Read and review the license agreement; then, click the I accept the terms of the License Agreement radio button. Then, click Next.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software • Upgrade—This option installs an upgrade to a previously installed version of Cisco IPICS server software Figure 2-21 Step 9 Install Set Window To install Cisco IPICS with the CSA, choose Typical. Then, click Next. Note If you decide not to install CSA with the installation of this server software, you can manually install CSA at a later time.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Caution For security reasons, Cisco strongly recommends that you change the root password from the default password that was supplied in your product package. Figure 2-22 Step 10 Caution Password Panel for root User To change the root user password, enter a new password in the first password field.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Step 11 To confirm the new password, press Tab and type the password again. Then, click Next. The Cisco IPICS installer displays the Password Change Panel for the ipicsadmin user. Note Step 12 Caution After you complete the installation, you can change the password for the Cisco Linux root user at any time.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-23 Step 13 Preinstallation Summery To begin installing Cisco IPICS files, click Next. The Installation Progress window displays, showing the files and folders being written to the disk. See Figure 2-24 for an example. Note The Cisco IPICS server software installation typically takes about 20 minutes to complete.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-24 Step 14 Cisco IPICS Installation Progress Window When the file installation completes, the Cisco IPICS Install Complete window displays. See Figure 2-25 for an example of the window. This window lists the directory in which Cisco IPICS was installed, along with the URL where you may access the Cisco IPICS Administration Console.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-25 Step 15 Install Complete Window To continue, click Next. The Restart Computer window displays to provide you the option of restarting the computer now or at a later time. See Figure 2-26 for an example.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-26 Step 16 Restart Computer Window At the Restart Computer window, choose from the following options: • If you want to reboot the computer immediately, click the Restart Now radio button and then click Done. The computer reboots after you click Done. • If you want to reboot the computer later, click the Restart Later radio button and then click Done.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Installing Cisco IPICS from a Remote Location You may find it necessary or desirable to perform the Cisco IPICS server software installation from a remote location on your network. This section describes the method for installing Cisco IPICS from a PC that is connected to the network.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software The Enter Password window displays. f. Enter the root password and then click OK. An SSH Tectia Client window displays. g. To see the contents of the CD, enter the following commands: [root] #cd /mnt/cdrom [root] #ls -l The name of the Cisco IPICS installer file displays with a .bin extension. h.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software h. To initiate the copy procedure, drag the upgrade file from the left pane of the window to the right pane. A progress window displays while the file copies to the server. When the copy completes, the upgrade file displays in the right pane. i. Step 2 To close the SSH Tectia File Transfer Client, click X.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-27 Starting the Remote Installation After the files are extracted, the installer displays an introduction. See Figure 2-28 for an example. Figure 2-28 Step 6 Introduction to the Remote Installation To continue, press Enter. The first page of the End User License Agreement displays. There are approximately eight pages to the agreement. Step 7 Read each page and press Enter when you finish.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software • Upgrade—This option installs an upgrade to a previously installed version of Cisco IPICS server software Figure 2-29 Step 9 Install Set Options To choose the Typical option, press Enter. Note If you decide not to install CSA with this installation of Cisco IPICS server software, you can manually install CSA at a later time. For more information, see the “Manually Installing CSA” section on page 2-46.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software The installer prompts you to enter a password for the ipicsadmin user. Step 12 Caution Repeat Step 10 and Step 11 for the ipicsadmin user and the informix user. These users have the following capabilities: • The ipicsadmin user has limited capability in the Cisco Linux environment. This user can start, stop and restart the Tomcat service and browse the Cisco IPICS directories on the server machine.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-30 Step 13 Preinstallation Summary To continue, press Enter. The installation process begins. Figure 2-31 shows an example of the installation progress indicator. Figure 2-31 Installation Progress Indicator The Cisco IPICS Install Complete message displays. See Figure 2-32 for an example of the window.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-32 Install Complete Message To continue, press Enter. The Restart Computer page displays an option for you to restart the server now or later. See Figure 2-33 for an example. Figure 2-33 Step 14 Restart Computer Option To restart the computer now, press Enter. A broadcast message from root displays an announcement that the system will reboot in one minute. See Figure 2-34 for an example.
Chapter 2 Installing the Cisco IPICS Server Software Installing Cisco IPICS Server Software Figure 2-34 Cisco Linux Reboot Broadcast Messages When the system reboots, the connection to the server is disrupted. Step 15 To close the SSH Tectia Client window, click X. Manually Installing CSA If you did not install CSA at the time of the Cisco IPICS server software installation, you can perform the CSA installation manually at any time.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS [root tmp] #tar xvf /root/CSAStandAlone.tar Step 6 Navigate to the /CSCOcsa directory by entering the following command: [root tmp] #cd CSCOcsa Step 7 To install the CSA software, enter the following command: [root CSCOcsa] #sh install_rpm.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS To access the Cisco IPICS Administration Console from a browser and check the installation, perform the following procedure: Procedure Step 1 Open a browser window on your PC.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS To obtain your license file, see the “Obtaining Your License File” section on page 2-49. Managing Your Licenses Cisco IPICS manages the number of concurrent PMC and Cisco IP Phone users and the number of active voice ports with the license manager.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS After you upload your licenses and begin using Cisco IPICS, the license manager component monitors the concurrent usage of PMC users, Cisco IP Phone users, and active ports. If you find that you need additional licenses, you can purchase them from Cisco. For information on purchasing additional licenses, see the “Purchasing Additional Licenses” section on page 2-54.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS c. Choose System Tools > Network Device Control. See Figure 2-10 for an example of the menu. Figure 2-36 Using the Red Hat Menu The Network Device Control window displays at least one active port. See Figure 2-11 for an example of the window. Note Figure 2-37 Your server may have more than one Ethernet port. If so, choose eth0.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS d. To open the Network Configuration window, click the eth0 device from the list and then click Configure. The Network Configuration window displays. See Figure 2-12 for an example of the window. Figure 2-38 e. Network Configuration Window To open the Ethernet Device Window, click eth0 again and then click Edit. The Ethernet Device window displays. f. To view the MAC address for eth0, click the Hardware Device tab.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS b. Open a terminal window to enter commands. To do so, open the Red Hat menu on the Cisco Linux desktop by clicking the Red Hat icon and choosing System Tools > Terminal. A terminal window displays. c. To view the MAC address for your hardware, enter the following command: [root] #ifconfig -a Information displays about the network interface cards. Step 3 d. Locate the eth0 heading and note the HWaddr field.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS For information about uploading the license files, see the “Uploading the Cisco IPICS Licenses” section on page 2-55. Purchasing Additional Licenses After you begin using Cisco IPICS, you may find that you need additional licenses, so that you can provide access to more PMC or Cisco IP Phone users or accommodate more voice ports.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS Uploading the Cisco IPICS Licenses When you receive your license file(s), you can upload them by accessing the Manage License window of the Cisco IPICS Administration Console.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS Figure 2-39 Refreshing the License Window The license manager processes the new licenses and updates your total number of licences in the Configured Licenses area of the Manage License window. Step 8 If you uploaded a license for the ops views feature, you must restart the Tomcat service before you can use ops views. To restart the Tomcat service, follow these steps: a.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS Managing Licenses with the Ops Views Feature When the ops views feature is enabled on the server, the system displays a Cisco Ops View entry under the Configured License area in the Administration Console License window, along with the word “Licensed” to indicate that the ops views functionality has been enabled. (When ops views is not enabled, this entry displays “Not Licensed.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS If the same PMC user logs in to multiple PMC sessions from different PMC client machines, that user will consume multiple licenses (one for each PMC session). Note If all Cisco IPICS licenses have been used, PMC user access to the system will be interrupted. Make sure that you are aware of the current status of PMC licenses and that additional user licenses are purchased and installed immediately if this situation occurs.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS Step 3 Log in with system administrator privileges. You may also log in with the Username, ipics, and the password, cisco123. The User tab displays of the Administration Console displays. Step 4 From the System Administrator tab, click the PMC Installer link. The Manage PMC Installer window displays with information about the last time and date that the installer was generated.
Chapter 2 Installing the Cisco IPICS Server Software Preparing to Use Cisco IPICS Cisco IPICS Server Installation Guide 2-60 OL-8155-01
C H A P T E R 3 Upgrading Cisco IPICS When Cisco releases a new version of Cisco IPICS, you receive the upgrade in one of two ways: • Downloading an installer by following the link that Cisco provides you when an upgrade becomes available. You would then use a Secure File Transfer Protocol (SFTP) utility program to transfer the file to the Cisco IPICS server. This section includes a procedure that describes how to use the SSH Tectia File Transfer Client to accomplish this task.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a CD Performing the Upgrade from a CD When Cisco provides an upgrade to Cisco IPICS, you may receive a CD so that you can perform the upgrade in a similar manner to the way that you performed the original Cisco IPICS installation. Note Before you begin the upgrade procedure, back up your data and log files. For more information, refer to the Cisco IPICS Backup and Restore Guide.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a CD Figure 3-1 Step 6 Cisco IPICS CD Icon To open the CD contents, double-click the CD icon. Cisco Linux displays a window that shows the Cisco IPICS installer file. See Figure 3-2 for an example. Note Please wait while the server is processing your request.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a CD Figure 3-2 Step 7 Installer File on the Cisco IPICS CD To start the installation, double-click the installer icon. Cisco Linux displays a message window that offers options to display or run the installer file. See Figure 3-3 for an example.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a CD Figure 3-3 Step 8 Run or Display Message Window When you are prompted to run or display the file contents, click Run in Terminal. Note If you click Run, rather than Run in Terminal, there is a delay of approximately 3 minutes while the installer completes background security processes, such as extracting the necessary files for the installation. During this delay, the screen may be appear unresponsive.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a CD • Upgrade—Upgrades your Cisco IPICS server software to the new version, but leaves your database and the data in the /devices directory intact Figure 3-4 Step 9 Upgrade Available Message To continue with the upgrade, click Upgrade. The Cisco IPICS installer window displays with an introduction to the process. See Figure 3-5 for an example of the window.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a CD Figure 3-5 Step 10 Introduction in the Installer Window To continue with the installation, click Next. The Cisco IPICS installer displays the End User License Agreement. Step 11 Use the scroll bar in the License Agreement pane to view the entire agreement. After you read the entire agreement text, click the I accept the terms of the License Agreement option. Then, click Next.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a CD Step 12 To upgrade Cisco IPICS, choose Upgrade. Then, click Next. The Cisco IPICS installer displays the Preinstallation Summary. See Figure 3-6 for an example.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a CD Step 15 Caution Enter the informix password again and press Enter. Never change the password for the informix user outside of the Cisco IPICS installer. If you need to change the informix password, you should only do so when performing a Cisco IPICS installation or upgrade. When you manually change the informix password, the Cisco IPICS Administration Console becomes unusable.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a Downloaded File Performing the Upgrade from a Downloaded File If Cisco makes an upgrade file available on a Cisco website, you must download the upgrade file to your PC and then transfer it to the Cisco IPICS server. After you place the upgrade file on the server, you can choose to use the graphical installer utility to perform the upgrade or you can perform the upgrade remotely, using the console option.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a Downloaded File Figure 3-8 Step 5 Saving the Upgrade File to Your Computer Click Save. The file downloads to the directory that you specified. Step 6 Open the SSH Tectia File Transfer Client by choosing Start > All Programs > SSH Tectia Client > SSH Tectia Client - File Transfer. The SSH Tectia File Transfer window displays. The desktop of your PC displays in the left pane.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a Downloaded File The SSH Tectia File Transfer Client connects to the Cisco IPICS server and displays the contents of the root directory in the right pane of the window. Step 11 In the left pane of the window, navigate to the directory on your PC to which you saved the upgrade file. Step 12 To initiate the copy procedure, drag the upgrade file from the left pane of the window to the right pane.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a Downloaded File [root] #ls -al The contents of the root directory display in the window. Step 4 To begin the upgrade, enter the following command: [root] #./.bin where name of upgrade file represents the name of the .bin file that you downloaded and transferred to the server. A message window displays and indicates that the installer has detected a previous version of Cisco IPICS exists on your server.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a Downloaded File The Cisco IPICS installer window displays with an introduction to the process. See Figure 3-10 for an example. Figure 3-10 Step 6 Introduction in the Installer Window To continue with the upgrade, click Next. The Cisco IPICS installer displays the End User License Agreement. Step 7 Use the scroll bar in the License Agreement pane to view the entire agreement.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a Downloaded File • Step 8 Upgrade—This option installs an upgrade to a previously installed version of Cisco IPICS server software To upgrade Cisco IPICS, choose Upgrade. Then, click Next. The Cisco IPICS installer displays the Preinstallation Summary. See Figure 3-6 for an example.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a Downloaded File The installer prompts you to re-enter the informix password. Step 10 Caution Enter the informix password again and press Enter. Never change the password for the informix user outside of the Cisco IPICS installer. If you need to change the informix password, you should only do so when performing a Cisco IPICS installation or upgrade.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a Downloaded File Performing the Upgrade from a Remote Location Cisco IPICS allows you to perform an upgrade remotely, using the SSH Tectia Client on a PC. This upgrade process includes all of the steps that you would follow if you performed the procedure at the server. However, this procedure displays all of your instructions in text, rather than in the graphic format of the installer utility.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a Downloaded File [root] #./.bin -i console where name of upgrade file represents the name of the .bin file you downloaded and transferred to the server. The window displays a message that informs you that the installer is extracting. The extraction may take up to two minutes to complete. A message displays and indicates that the installer has detected a previous version of Cisco IPICS exists on your server.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a Downloaded File Step 13 Enter a informix password that is at least six characters in length. Then, press Enter. The installer prompts you to re-enter the informix password. Step 14 Caution Enter the informix password again and press Enter. Never change the password for the informix user outside of the Cisco IPICS installer.
Chapter 3 Upgrading Cisco IPICS Performing the Upgrade from a Downloaded File Cisco IPICS Server Installation Guide 3-20 OL-8155-01
C H A P T E R 4 Uninstalling Cisco IPICS This chapter provides information about the procedures that you need to follow to the Cisco IPICS server software.
Chapter 4 Uninstalling Cisco IPICS Uninstalling Cisco IPICS from the Cisco IPICS Server Uninstalling Cisco IPICS from the Cisco IPICS Server To uninstall Cisco IPICS directly from the Cisco IPICS server, perform the following procedure: Procedure Step 1 Log in to the Cisco IPICS server with root privileges. The Cisco Linux desktop displays. Step 2 To locate the uninstaller file, follow these steps: a. To open the root directory, double-click the Root’s Home icon.
Chapter 4 Uninstalling Cisco IPICS Uninstalling Cisco IPICS from the Cisco IPICS Server Figure 4-1 Step 5 Caution Introduction Window of the Uninstaller To continue with the uninstallation, click Uninstall. To exit from the uninstallation, click Cancel. Be aware that the Cisco IPICS uninstallation process permanently removes the Cisco IPICS software and deletes the Cisco IPICS data that the server stores in the /devices directory.
Chapter 4 Uninstalling Cisco IPICS Uninstalling Cisco IPICS from the Cisco IPICS Server Figure 4-2 Uninstallation Progress When the uninstaller finishes removing files, the Uninstall Complete window displays.
Chapter 4 Uninstalling Cisco IPICS Uninstalling Cisco IPICS from a Remote Location Figure 4-3 Step 6 Uninstall Complete Window To close the Uninstaller window, click Done. The window closes and you are returned to the Cisco Linux desktop. Step 7 To exit the SSH Tectia Client window, enter Exit at the command line and then press Enter.
Chapter 4 Uninstalling Cisco IPICS Uninstalling Cisco IPICS from a Remote Location Procedure Step 1 On your PC, open the SSH Tectia Client by choosing Start > All Programs > SSH Tectia Client > SSH Tectia Client. The SSH Tectia Client displays. The desktop of your PC displays in the left pane. Step 2 To open a window for entering the server IP address, click Quick Connect on the button menu. The Connect to Remote Host window displays.
Chapter 4 Uninstalling Cisco IPICS Uninstalling Cisco IPICS from a Remote Location If you press Enter, the uninstallation proceeds and the uninstaller displays information about the processes that it is shutting down and removing. See Figure 4-4 for an example of the uninstallation information. Figure 4-4 Uninstallation Progress When the uninstaller finishes removing the Cisco IPICS files and folders, an Uninstall Complete message displays and informs you that the server is about to restart.
Chapter 4 Uninstalling Cisco IPICS Uninstalling Cisco IPICS from a Remote Location Step 11 To close the SSH Tectia Client window, click X.
C H A P T E R 5 Troubleshooting the Installation This chapter provides information about basic troubleshooting tips and error messages that you may encounter during the installation of the Cisco Linux operating system or the Cisco IPICS server software. This chapter includes the following sections: Caution • Cisco IPICS Installation Issues, page 5-2 • Uninstalling CSA, page 5-7 Make sure that you only perform system date changes before you install the Cisco IPICS software.
Chapter 5 Troubleshooting the Installation Cisco IPICS Installation Issues Cisco IPICS Installation Issues The issues that are described in this section may occur during or as a result of installing the Cisco Linux operating system or the Cisco IPICS server software.
Chapter 5 Troubleshooting the Installation Cisco IPICS Installation Issues Step 6 Open a terminal window to enter commands by clicking the Red Hat icon on the Cisco Linux desktop and choosing System Tools > Network Device Control. The Network Device Control Menu displays and shows the Ethernet port(s) on the server.
Chapter 5 Troubleshooting the Installation Cisco IPICS Installation Issues If the ping command is not successful, troubleshoot the network connectivity with your network administrator. Step 4 Ensure that the Tomcat service is running by performing the following procedure: a.
Chapter 5 Troubleshooting the Installation Cisco IPICS Installation Issues To check the database, perform the following procedure: Procedure Step 1 Before you check the database status, verify that you entered the correct user name and password, and that the Caps Lock setting is not on. Step 2 To log in to the Cisco Linux operating system on the Cisco IPICS server, enter root in the Username field of the Login window and press Enter. Cisco Linux displays a window with a password field.
Chapter 5 Troubleshooting the Installation Cisco IPICS Installation Issues Error Displays When Performing Remote Installation Problem When you start the Cisco IPICS server software installation from an SSH Tectia Client window on a network PC, the installer displays an error similar to the following example: Example 5-1 Remote Installation Error Invocation of this Java Application has caused an InvocationTargetException. This application will now exit. (LAX) Stack Trace: java.awt.
Chapter 5 Troubleshooting the Installation Uninstalling CSA Uninstalling CSA There may be situations where you need to manually uninstall CSA. You perform the uninstallation from a Cisco Linux terminal on the Cisco IPICS server. To remove CSA from the server, perform the following procedure: Procedure Step 1 Log in to the Cisco IPICS server with root privileges. The Cisco Linux desktop displays.
Chapter 5 Troubleshooting the Installation Uninstalling CSA Cisco IPICS Server Installation Guide 5-8 OL-8155-01
A P P E N D I X A Changing the Cisco Linux Root Password You can change the password for the Cisco Linux root user, as needed, by performing the following procedure: Note Your new password must be a minimum of six characters and cannot be based on a dictionary word. Procedure Step 1 Log in to the Cisco IPICS server with root privileges. The Cisco Linux desktop displays. Step 2 Open a terminal window by clicking the Red Hat menu and choosing System Tools > Terminal. A terminal window displays.
Appendix A Changing the Cisco Linux Root Password When you enter your password, no characters display for security reasons. Step 6 At the Retype New Password prompt, enter the new password again and press Enter. Step 7 Upon password confirmation, the system displays the following message: passwd: all authentication tokens updated successfully. Step 8 To reenable the Cisco Linux restrictions for changing the root password, enter the following command: [root] #sh /root/.security/immunize.
G L O S S ARY A activated A VTG state that indicates that the SIP (unicast) line or multicast line is fully operational. The PTT and volume indicators appear highlighted. activating A VTG state that becomes effective when the Activate button is clicked. The Activate button appears highlighted while the other PMC buttons remain in an inactive state as the system attempts to activate and connect. activation button This button toggles activate and deactivate functionality on the PMC.
Glossary bandwidth The difference between the highest and lowest frequencies that are available for network signals. The term also describes the rated throughput capacity of a specific network medium or protocol. Bandwidth specifies the frequency range that is necessary to convey a signal measured in units of hertz (Hz). For example, voice signals typically require approximately 7 kHz of bandwidth and data traffic typically requires approximately 50 kHz of bandwidth.
Glossary channel spacing The distance from the center of one channel to the center of the next-adjacent-channel. Typically measured in kilohertz. Cisco CallManager The software-based call-processing component of the Cisco IP telephony solution. Cisco CallManager extends enterprise telephony features and functions to packet telephony network devices, such as Cisco IP Phones, media processing devices, VoIP gateways, and multimedia applications.
Glossary conventional radio system A non-trunked system that is similar to telephone party-line in that the user determines availability by listening for an open channel. COR carrier operated relay. A signal from a receiver that indicates that the receiver is receiving a signal and that the receiver is not squelched. coverage In radio communications, the geographical area that is within the range of, or that is covered by, a wireless radio system to enable service for radio communications.
Glossary DS0 digital service zero (0). Single timeslot on a DS1 (also known as T1) digital interface—that is, a 64-kbps, synchronous, full-duplex data channel, typically used for a single voice connection on a PBX. dynamic regrouping A trunking system feature that allows multiple radios to be placed upon a specific talk group without manual manipulation of the programming of the radios.
Glossary F FDM frequency-division multiplexing. Technique whereby information from multiple channels can be allocated bandwidth on a single wire based on frequency. FDMA frequency-division multiple access. A a channel access method in which different conversations are separated onto different frequencies. FDMA is employed in narrowest bandwidth and multiple-licensed channel operations.
Glossary G gateway Device that performs an application-layer conversion of information from one protocol stack to another. In Cisco IPICS, the gateway component includes LMR gateways, which functionality is usually installed as an additional feature in a supported Cisco router. LMR gateways provide voice interoperability between radio and non-radio networks by bridging radio frequencies to IP multicast streams. GRE generic routing encapsulation.
Glossary i I inactive VTG A VTG that is stored for use. The Cisco IPICS server stores inactive VTGs so that they can be automatically activated by a policy or manually activated by a dispatcher. incident management framework A software framework that includes an adaptable GUI to facilitate resources, such as users, radio channels, cameras, and sensor information, for delivery that is based upon policy or incident needs.
Glossary L latch The PMC functionality that allows a Cisco IPICS user to lock in a PTT channel. linear modulation A radio frequency transmission technique that provides the physical transport layer of a radio system. This technology is compatible in digital and analog system environments and supports channel bandwidths of 5 kHz to 50 kHz. LMR Land Mobile Radio.
Glossary multicast pool Multicast IP addresses that are defined as part of a multicast pool. Cisco IPICS allocates a multicast address from this pool of resources when a dispatcher activates a VTG. multiplexing The combination of two or more information channels on to a common transmission medium. In electrical communications, the two basic forms of multiplexing are time-division multiplexing (TDM) and frequency-division multiplexing (FDM).
Glossary NAT Network Address Translation. Provides a mechanism for translating addresses that are not globally unique into globally routable addresses for connection to the Internet. not activated A VTG state that becomes effective when the Activate button is clicked a second time (to deactivate the channel) or if the connection terminates. No PMC buttons appear highlighted. O offline mode When the connection to the server goes offline, the PMC enters offline mode.
Glossary packet switching The process of routing and transferring data by using addressed packets so that a channel is occupied during the transmission of the packet only. Upon completion of the transmission, the channel is made available for the transfer of other traffic. PIM Protocol Independent Multicast. Multicast routing architecture that allows the addition of IP multicast routing on existing IP networks.
Glossary policy channel A channel that can be set up by the dispatcher and configured as a designated channel; that is, a channel that is always open to enable your interaction with the dispatcher. portalization A web programming paradigm for customizing the interface and functionality of a client application. protocol A set of unique rules that specify a sequence of actions that are necessary to perform a communications function. PTT Push-to-talk.
Glossary R radio channel Represents an assigned band of frequencies sufficient for radio communication. The bandwidth of a radio channel depends upon the type of transmission and its frequency tolerance. radio equipment Any equipment or interconnected system or subsystem of equipment (both transmission and reception) that is used to communicate over a distance by modulating and radiating electromagnetic waves in space without artificial guide.
Glossary S scanning A subscriber unit feature that automatically allows a radio to change channels or talk groups to enable a user to listen to conversations that are occurring on different channels or talk groups. SDM Security Device Manager. A web-based integrated router application, provides a user-friendly GUI for configuring security features in Cisco routers. Cisco IPICS uses SDM to configure voice ports and LMR functions on LMR gateways.
Glossary stored VTG Also referred to as inactive VTG. subscriber unit A mobile or portable radio unit that is used in a radio system. system administrator The Cisco IPICS system administrator is responsible for installing and setting up Cisco IPICS resources, such as servers, routers, multicast addresses, locations, and PTT channels.
Glossary terminal A device capable of sending, receiving, or sending and receiving information over a communications channel. throughput The number of bits, characters, or blocks passing through a data communications system, or a portion of that system. TIA/EIA-102 standards A joint effort between government and industry to develop voice and data technical standards for the next generation of public safety radios.
Glossary user The Cisco IPICS user may set up personal login information, download the PMC application, customize the PMC skin, and specify communication preferences that are used to configure audio devices. By using a predefined user ID and profile, the user can participate in PTT channels and VTGs by using the PMC or a supported Cisco IP Phone model. Users may have one or more Cisco IPICS roles, such as system administrator, operator or dispatcher.
Glossary VOX Voice-operated transmit. A keying relay that is actuated by sound or voice energy above a certain threshold and sensed by a connected acousto-electric transducer. VOX uses voice energy to key a transmitter, eliminating the need for push-to-talk operation. VTG virtual talk group. A VTG can contain any combination of channels, channel groups, users, and user groups. A VTG can also contain other VTGs. VTG template Before becoming active, a VTG is in an inactive state as a VTG template.
Glossary Cisco IPICS Server Installation Guide GL-20 OL-8155-01
I N D EX A Cisco IPICS installer Choose Install Set window 2-30 Additional CDs window, Cisco Linux 2-14 copying file from CD to server root 2-38 address, obtaining for Cisco IPICS 2-2 End User License Agreement 2-30 analog ports, types supported for Cisco IPICS 1-5 executing from a remote location 2-38 authorization error after server installation 5-4 Installation Progress window 2-34 Install Complete window 2-35, 2-44 Password Panel 2-31 Preinstallation Summary Window 2-33, 2-43 B Restart Compu
Index transferring installer file to server 3-10 conventions xi Cisco IP Phones documentation x Cisco Land Mobile Radio (LMR) documentation x MCS servers x Domain Name Service name, Cisco IPICS server 2-21 Cisco MCS servers 1-4 Cisco Security Agent choosing install set with 2-30 manually installing 2-46 E End User License Agreement, Cisco IPICS 1-3, 2-30 Cisco Security Agent documentation x Complete install option, Cisco IPICS 2-30 error components, Cisco IPICS installed 1-4 authorization after se
Index H L hardware, locating MAC address 2-24 license, Cisco IPICS consumption 2-57 license manager 2-49 I locating MAC address 2-24 ifconfig command, using to obtain MAC address 2-24, 2-52 Informix database ops view 2-57 purchasing additional 2-54 checking 5-4 License Agreement, accepting the Cisco IPICS 2-30, 3-7, 3-14 manually starting 5-5 license file, uploading 2-55 installation, cannot connect to server after 5-3 license manager 2-49 Installation Progress window, Cisco IPICS 2-34 Linux
Index note, described xi Red Hat menu 2-17, 2-51 remote installation, error when starting 5-6 remote location, installing Cisco IPICS from 2-38 O ops views, licensing and 2-57 requirements Cisco IP Phone 1-5 hardware 1-4 P PMC 1-5 Package installation window software 1-6 Cisco IPICS 1-3 Restart Computer window, Cisco IPICS installer 1-3, 2-36 Linux 1-2 root passwd command, Cisco Linux A-1 changing password after installation A-1 password changing for root after installation A-1 changing pass
Index uploading license file 2-55 T URL, Cisco IPICS server 2-35, 2-44 T1 network modules, types supported for Cisco IPICS 1-5 username, GNOME 1-2 Tomcat service, checking 5-3 troubleshooting authorization error after installation 5-4 authorization error on login 5-4 cannot connect to server 5-3 cannot reach server from browser 5-3 V verifying Cisco IPICS installation 2-47 verifying network connectivity 2-24 VTG, interrupting during uninstallation 4-1 database not running 5-4 error when starting remo
Index Cisco IPICS Server Installation Guide IN-6 OL-8155-01
