EFT DRAFT - CISCO CONFIDENTIAL Cisco Unified IP Phones 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
EFT DRAFT - CISCO CONFIDENTIAL
Common Phone Tasks Softkeys Place a call Go off-hook before or after dialing a number. All Calls List all calls. Answer Answer a call. Redial a number Press Redial softkey. Apply Switch to handset during a call Pick up the handset. Confirm the edited and nonedited settings in that screen. Call Initiate a call. Switch to speaker or Press or , headset during a call then hang up the handset. CallBack Receive notification when a busy extension becomes available.
New Call Make a new call. Park Store a call. Phones Displays the phone information for a personal contact. Play Play ringtone. Redial Redial the most recently dialed number. Remove Remove a conference participant or an entry. Resume Resume a call on hold. Revert Revert back to the last applied set of settings (for that screen). Save Save the chosen settings. Search Search for a directory listing. Select Select the highlighted option. Set Set an option, such as a ringtone.
EFT DRAFT - CISCO CONFIDENTIAL Contents Your Phone 1 Cisco Unified IP Phone 8961 1 Phone Connections 1 Footstand 4 Phone Display Viewing Angle 5 Buttons and Hardware 5 Phone Screen 9 Phone with Single Line 10 Phone with Multiple Lines 11 Phone with Answer Button 14 Phone Screen Navigation and Item Selection 15 Power-Save Mode 17 Handset Rest 18 Cisco Unified IP Phone 9951 19 Phone Connections 19 Footstand 22 Phone Display Viewing Angle 23 Buttons and Hardware 23 Phone Screen 27 Phone with Single Line 28 Ph
EFT DRAFT - CISCO CONFIDENTIAL Phone Display Viewing Angle 41 Buttons and Hardware 41 Phone Screen 45 Phone with Single Line 46 Phone with Multiple Lines 47 Phone with Answer Button 49 Phone Screen Navigation and Item Selection 50 Power-Save Mode 52 Phone Display Cleaning 52 Handset Rest 52 Applications 55 Phone Applications 55 Call History 55 View Call History 56 View Call Record Details 56 Filter Call History 56 Dial From Call History 56 Edit Number From Call History 57 Clear Call History 57 Delete Call
EFT DRAFT - CISCO CONFIDENTIAL Switch to a Running Application 62 Close Running Application 62 Phone Information 63 View Phone Information 63 Administrator Settings 63 Contacts 65 Phone Contacts 65 Corporate Directory 65 Search for and Dial a Contact 65 Search for and Dial a Contact While on a Call 66 Personal Directory 66 Personal Directory Options 66 Fast-Dial Codes with Personal Directory 68 Messages 71 Voice Messages 71 Personalize Your Voicemail 71 Check for Voice Messages 71 Listen to Voice Messages
EFT DRAFT - CISCO CONFIDENTIAL Forward Calls on Your Phone 77 Call Park 77 Park and Retrieve a Call Using Park 78 Park and Retrieve a Call Using Assisted Directed Call Park 78 Park and Retrieve a Call Using Manual Directed Call Park 78 Call Pickup 79 Answer a Call Using Pickup 80 Answer a Call Using Group Pickup and a Group Pickup Number 80 Answer a Call Using Group Pickup and a Phone Number 80 Answer a Call Using Other Pickup 80 Call Waiting 81 Respond to a Call Waiting Notification 81 Conference 81 Add A
EFT DRAFT - CISCO CONFIDENTIAL Hunt Groups 86 Sign In and Out of a Hunt Group 86 Intercom 87 Place a Dedicated Intercom Call 87 Place a Dialable Intercom Call 87 Receive an Intercom Call 87 Line Status 88 Line Status Indicators 88 Malicious Call Identification 89 Trace a Suspicious Call 89 Meet Me 89 Host a Meet-Me Conference 89 Join a Meet-Me Conference 89 Mobile Connect 90 Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone 90 Switch an In-Progress Call on Your Desk Phone t
EFT DRAFT - CISCO CONFIDENTIAL Transfer a Call to Another Number 95 Swap Between Calls Before Completing a Transfer 95 Web Dialer 95 Use Web Dialer with Cisco Directory 96 Use Web Dialer with Another Online Corporate Directory 96 Set Up, View, or Change Web Dialer Preferences 96 Sign Out of Web Dialer 97 User Options 99 User Options Web Pages 99 Sign In and Out of User Options Web Pages 99 Device 100 Select a Device From the User Options Web Pages 100 Customize Do Not Disturb Options 100 Line Settings 101
EFT DRAFT - CISCO CONFIDENTIAL Directory 107 Personal Address Book 107 Add a New PAB Entry 107 Search for a PAB Entry 107 Edit a PAB Entry 108 Delete a PAB Entry 108 Assign a Feature Button for Personal Address Book 109 Fast Dials 109 Assign a Feature Button for Fast Dial 109 Assign a Fast Dial Code to a PAB Entry 110 Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 110 Search for a Fast Dial Entry 110 Edit a Fast Dial Phone Number 110 Delete a PAB Entry 111 Mobility Settings 111 Add a N
EFT DRAFT - CISCO CONFIDENTIAL Product Safety, Security, Accessibility, and Related Information 125 Safety and Performance Information 125 Power Outage 125 External Devices 125 Cisco Product Security 126 Accessibility Features 126 Vision Impaired and Blind Accessibility Features 126 Hearing Impaired Accessibility Features 130 Mobility Impaired Accessibility Features 133 Additional Information 135 Warranty 137 Cisco One-Year Limited Hardware Warranty Terms 137 xii OL-19963-01
EFT DRAFT - CISCO CONFIDENTIAL Your Phone Revised: August 21, 2009 Cisco Unified IP Phone 8961 The Cisco Unified IP Phone 8961 provides these features: • Phone connections • Footstand • Phone display viewing angle • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone Connections For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.
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EFT DRAFT - CISCO CONFIDENTIAL Your Phone 1 DC adaptor port (DC48V) 5 Computer port (10/100/1000 PC) connection 2 AC-to-DC power supply (optional) 6 Handset connection 3 AC power wall plug (optional) 7 Analog headset connection (optional) 4 Network port connection (10/100/1000 SW) with IEEE 802.3af and 802.
EFT DRAFT - CISCO CONFIDENTIAL Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 2 1 1 1 2 193118 2 1 1 4 Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots.
EFT DRAFT - CISCO CONFIDENTIAL Your Phone Phone Display Viewing Angle 193119 The phone display viewing angle can be adjusted according to your preference. Buttons and Hardware Your phone provides quick access to your phone lines, features, and call sessions. Use the feature buttons (on the left) to view calls on a line or access features such as speed dial or All Calls. Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call.
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EFT DRAFT - CISCO CONFIDENTIAL Your Phone 1 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. 2 Session buttons Each represents a call session and takes the default action for that session. For example, pressing the session button for a ringing call answers the call, while pressing the session button for a held call resumes the call. Color LEDs reflect the call state.
EFT DRAFT - CISCO CONFIDENTIAL 6 Navigation pad and Select button The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item. The Select button is lit (white) when the phone is in power-save mode. 7 Conference button Creates a conference call. 8 Hold button Places a connected call on hold. 9 Transfer button Transfers a call.
