Network Router User Manual

5/26/05 Obtaining Additional Publications and Information
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Definitions of Service Request SeverityDefinitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.
• Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business opera-
tions. You and Cisco will commit all necessary resources around the clock to resolve the
situation.
• Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects
of your business operation are negatively affected by inadequate performance of Cisco
products. You and Cisco will commit full-time resources during normal business hours to
resolve the situation.
• Severity 3 (S3)—Operational performance of your network is impaired, but most business
operations remain functional. You and Cisco will commit resources during normal business
hours to restore service to satisfactory levels.
• Severity 4 (S4)—You require information or assistance with Cisco product capabilities, instal-
lation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and InformationObtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.
• Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise.
Visit Cisco Marketplace, the company store, at this URL:
http://www.cisco.com/go/marketplace/
• Cisco Press publishes a wide range of general networking, training and certification titles. Both
new and experienced users will benefit from these publications. For current Cisco Press titles
and other information, go to Cisco Press at this URL:
http://www.ciscopress.com
• Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and
networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment
and troubleshooting tips, configuration examples, customer case studies, certification and
training information, and links to scores of in-depth online resources. You can access Packet
magazine at this URL:
http://www.cisco.com/packet
• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing
companies learn how they can use technology to increase revenue, streamline their business,
and expand services. The publication identifies the challenges facing these companies and the
technologies to help solve them, using real-world case studies and business strategies to help
readers make sound technology investment decisions. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering
professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
• World-class networking training is available from Cisco. You can view current offerings at
this URL:
http://www.cisco.com/en/US/learning/index.html