Prestige 971M Cable Modem Quick Start Guide Version 3.
Prestige 971M Quick Start Guide Introduction The Prestige 971M (P-971M) is a DOCSIS compliant full-duplex cable modem. In order to use your P-971M, you need to establish an Internet access account with your cable service company. Note: To identify your modem with the cable service company, you need to tell them the HFC MAC address. This 12-character number is located on a bar code sticker on the bottom of the unit.
Prestige 971M Quick Start Guide 1 LAN Connection Use an Ethernet cable to connect a computer to a LAN port for initial configuration and/ or Internet access. 2 USB-B Connection If you want to connect a Windows computer to the cable modem via USB, you also have to install the USB driver (see page 6 ) 3 RF F-Coaxial Connection Use caution when inserting the coaxial cable into the P-971M; the center copper wire is easy to bend and break.
Prestige 971M Quick Start Guide 1.2 Front Panel Look at the front panel LEDs. The SYS LED blinks while performing system testing. The SYS LED then turns steady on if the testing was successful. The CABLE LED blinks and turns steady on if the RF-Connector port is properly connected. The LAN LED turns on if the (corresponding) LAN port is properly connected. Table 1 Front Panel LEDs LED COLOR STATUS DESCRIPTION PWR Green On The power is on. Off The power is off.
Prestige 971M Quick Start Guide Table 1 Front Panel LEDs (continued) LED COLOR STATUS DESCRIPTION CABLE Green On The P-971M is registered successfully with the cable operator’s CMTS. Slow Blinking This LED blinks at two-second intervals to denote that the P-971M is scanning the downstream channel. Fast Blinking This LED blinks at one-second intervals to denote that the P-971M has locked on to the downstream channel, and is ranging and registering with CMTS.
Prestige 971M Quick Start Guide 3 You should see this screen after a successful login. 3 USB Driver Installation Only install the USB driver if you wish to access the Internet by connecting to the P-971M via USB from a Windows computer. Note: At the time of writing the USB driver supports the following Windows operating systems. • Windows 98 Second Edition • Windows Millenium (Me) • Windows 2000 • Windows XP Connect the P-971M USB cable to your computer.
Prestige 971M Quick Start Guide Note: The USB driver is on the included CD. Screens for Windows XP are shown here. Screens for other supported Windows operating systems may vary. Click Next to begin the wizard. Click Back to return to a previous screen or click Cancel to exit the wizard. 1 After you connect the USB cable, Windows should notify you that new hardware has been found. 2 Insert your CD into your computer CD-ROM and choose to have Windows search the CD for the drive.
Prestige 971M Quick Start Guide 4 Troubleshooting PROBLEM CORRECTIVE ACTION None of the LEDs light when you turn the power on. Make sure that you have the correct AC power adaptor connected to the Prestige, it is plugged into an appropriate power source and the Prestige is turned on. Check all cable connections. If the LEDs still do not turn on, you may have a hardware problem. In this case, you should contact your local vendor.
Prestige 971M Quick Start Guide 4 Select Internet Protocol (TCP/IP) (under the General tab in Win XP) and click Properties. 5 The Internet Protocol TCP/IP Properties screen opens (the General tab in Windows XP). 6 Select the Obtain an IP address automatically and Obtain DNS server address automatically options. 7 Click OK to close the Internet Protocol (TCP/IP) Properties window. 8 Click Close (OK in Windows 2000/NT) to close the Local Area Connection Properties window.
