C H A P T E R 45 Cisco IP Phone Configuration Cisco IP Phones as full-featured telephones can plug directly into your IP network. You can use the Cisco CallManager Administration phone configuration windows to configure the following Cisco IP Phones and devices: • Cisco IP Phone 7900 family (models 7960, 7940, 7935, 7936, 7920, 7910, and 7905) • Cisco IP Phone model 30 VIP • Cisco IP Phone model 12 SP+ • H.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones The following topics provide information about working with and configuring Cisco IP Phones in Cisco CallManager Administration: • Configuring Cisco IP Phones, page 45-2 • Gateway Configuration, page 44-1 • Finding a Phone, page 45-28 • Configuring Directory Numbers, page 45-29 • Phone Button Template Configuration, page 47-1 • Phone Configuration Settings, page 45-13 • Phone Configuration Checklist, Cisco CallManager System
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones For information on how to configure phones as well as H.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones To display the MAC address when the phone is powered on, refer to the Cisco IP Phone documentation that supports your phone model. The following examples show steps that you may perform for the Cisco IP Phone models 12 SP+ and 30 VIP or Cisco VG248 phone ports: • Cisco IP Phone models 12 SP+ and 30 VIP—Press ** to display the MAC address on the second line of the LCD display.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Note Add the Cisco VG248 Phone Ports from the Gateway Configuration window of Cisco CallManager Administration. See the “Gateway Configuration” section on page 44-1 for configuration information. Procedure Step 1 Choose Device > Add a Device. The Add a New Device window displays. Step 2 From the Device Type drop-down list box, choose Phone and click Next. The Add a New Phone window displays.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Figure 45-1 Phone Configuration Window Step 7 Reset the phone after making changes to apply the new settings. See the “Resetting a Phone” section on page 45-8. Next Steps If you want to configure speed-dial buttons to this phone, see the “Configuring Speed-Dial Buttons” section on page 45-22. If you want to configure services for this phone, see the “Configuring Cisco IP Phone Services” section on page 45-24.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Copying an Existing Phone If you want to manually add several similar phones to the Cisco CallManager database, you can add one and then copy its basic settings to apply to another phone. You must change at least the Media Access Control (MAC) address before inserting the new phone into the database. To copy phone settings, perform the following procedure. Procedure Step 1 Choose Device > Phone. The Find and List Phones window displays.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones • Adding a Phone, page 45-4 • Resetting a Phone, page 45-8 • Updating a Phone, page 45-10 • Deleting a Phone, page 45-11 • Phone Configuration Settings, page 45-13 • Configuring Speed-Dial Buttons, page 45-22 • Adding a Directory Number, page 45-30 • Cisco IP Phones, Cisco CallManager System Guide • Phone Configuration Checklist, Cisco CallManager System Guide Resetting a Phone You must reset a Cisco IP Phone after you
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Figure 45-2 Find and List Phones Window Step 3 Check the check boxes next to the phones that you want to reset. To select all the phones in the window, check the check box in the matching records title bar. Step 4 Click Reset Phone. The Reset Device window displays. Step 5 Click one of the following buttons: • Restart—Restarts the selected devices without shutting them down (reregisters the phones with Cisco CallManager).
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Updating a Phone To update a Cisco IP Phone by using Cisco CallManager Administration, perform the following procedure. Procedure Step 1 Choose Device > Phone. The Find and List Phones window displays. Step 2 To locate a specific phone, enter search criteria and click Find. A list of phones that match the search criteria appears. Step 3 From the list, click the name of the phone that you want to update.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones • Cisco IP Phones, Cisco CallManager System Guide • Phone Configuration Checklist, Cisco CallManager System Guide Deleting a Phone To delete a Cisco IP Phone by using Cisco CallManager Administration, perform the following procedure. Before You Begin If you try to delete a phone that is in use, Cisco CallManager displays an error message.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Figure 45-3 Find and List Phones Window Step 3 Perform one of the following actions: • Check the check boxes next to the phones that you want to delete and click Delete Selected. • Delete all the phones in the window by checking the check box in the matching records title bar and clicking Delete Selected. • Choose the name of the phone that you want to delete from the list to display its current settings and click Delete.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Phone Configuration Settings Table 45-1 describes the available settings in the Phone Configuration window. Note The Product-Specific Configuration section contains model-specific fields that the phone manufacturer defines. Cisco CallManager dynamically populates the fields with default values.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings Field Description Device Information MAC Address Enter the Media Access Control (MAC) address that identifies Cisco IP Phones (hardware phones only). Make sure that the value comprises 12 hexadecimal characters. See the “Displaying the MAC Address of a Phone” section on page 45-3 for information on how to access the MAC address.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Device Name Enter a name to identify software-based telephones. The value can include 1 to 15 characters, including alphanumeric, dot, dash, and underscores. Cisco CallManager makes this field available only for H.323 clients and CTI ports. Description Identify the purpose of the device.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Media Resource Group List Choose the appropriate Media Resource Group List. A Media Resource Group List comprises a prioritized grouping of media resource groups. An application chooses the required media resource, such as a Music On Hold server, from the available media resources according to the priority order that is defined in a Media Resource Group List.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Location Choose the appropriate location for this Cisco IP Phone. The location specifies the total bandwidth that is available for calls to and from this location. A location setting of None means that the locations feature does not keep track of the bandwidth that is consumed by this Cisco IP Phone.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Network Locale From the drop-down list box, choose the locale that is associated with the phone. The network locale contains a definition of the tones and cadences that the phone in a specific geographic area uses.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Softkey Template Information Softkey Template Choose the appropriate softkey template. The softkey template determines the configuration of the softkeys on the Cisco IP Phones 7960, 7940, and 7905. Firmware Load Information (Leave blank to use default.) Phone Load Name Enter the custom software for the Cisco IP Phone.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Directory Enter the server from which the phone obtains directory information. Leave this field blank to accept the default setting. Cisco CallManager displays this field only for Cisco IP Phone 7960 and 7940 models. Messages Leave this field blank (not used by Cisco CallManager). Services Enter the location (URL) for Cisco IP Phone Services.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Proxy Server Enter the host and port (for example, proxy.cisco.com:80) that are used to proxy HTTP requests for access to non-local host addresses from the phone HTTP client. If the phone receives a URL such as www.cisco.com in a service and the phone is not configured in the cisco.com domain, the phone uses the proxy server to access the URL.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-1 Phone Configuration Settings (continued) Field Description Log Out Profile This field specifies the device profile used by the device when no one is logged into the device using Extension Mobility. Choose an option from the drop-down selection box. Options include Use Current Device Settings and Select a User Device Profile.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Procedure Step 1 From the Phone Configuration window, click the Add/Update Speed Dials link at the top of the window. Note To display the Phone Configuration window, choose Device > Phone. Enter your search criteria and click Find. Choose the phone for which you want to configure speed-dial buttons. Step 2 Enter the appropriate settings as described in Table 45-2.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Table 45-2 Speed Dial Configuration Settings Field Description Speed Dial This field identifies the speed-dial button on the phone or on the Cisco IP Phone 7914 Expansion Module (for example, 1, 2, 3, or 4). Number Enter the number that you want the system to dial when the user presses the speed-dial button. Label Enter the text that you want to appear for the speed-dial button.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones windows, refer to the Cisco IP Phone 7960/7940 User Guide. For more information on maintaining services in Cisco CallManager Administration, see the “Cisco IP Phone Services Configuration” section on page 33-1. Subscribing to a Service To subscribe to new services for a phone, perform the following steps. Before You Begin Add the services to Cisco CallManager.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics • Resetting a Phone, page 45-8 • Updating Services, page 45-26 • Unsubscribing from a Service, page 45-27 • Adding a Cisco IP Phone Service, page 33-4 • Phone Configuration Checklist, Cisco CallManager System Guide Updating Services Perform the following steps to update a service. You can update the service name and service parameter values, if necessary. Procedure Step 1 Choose Device > Phone.
Chapter 45 Cisco IP Phone Configuration Configuring Cisco IP Phones Unsubscribing from a Service To unsubscribe from a service, perform the following steps. Procedure Step 1 Choose Device > Phone. The Find and List Phones window displays. Step 2 Enter search criteria to locate a specific phone and click Find. A list of phones that match the search criteria appears. Step 3 Choose the phone from which you want to delete a service. The Phone Configuration window displays.
Chapter 45 Cisco IP Phone Configuration Finding a Phone Finding a Phone Because you might have thousands of Cisco IP Phones in your network, Cisco CallManager lets you search for phones based on specified criteria. Follow these steps to search for a specific Cisco IP Phone in the Cisco CallManager database. Note The Cisco VG248 Gateway will not display when you search for phones.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Step 4 Enter your search text, if any, in the Find field. Step 5 If you choose calling search space or device pool in Step 2, the options that are available in the database display. From the drop-down list box below the Find button, you can choose one of these options. Step 6 Click Find. A list of devices that match the criteria appears. The field that you chose in Step 2 determines how the devices in the list are sorted.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Related Topics • Adding a Directory Number, page 45-30 • Deleting a Directory Number, page 45-33 • Updating a Directory Number, page 45-31 • Directory Number Configuration Settings, page 45-34 Adding a Directory Number Follow these instructions to add a directory number to a specific phone. You can configure the call waiting, call forward, and call pickup phone features while you are adding the directory number.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Step 8 For the changes to take effect, click Restart Devices. A messages indicates the number of devices that you want to restart. Step 9 Click OK to restart the devices, or click Cancel to cancel the process. Note Devices restart as soon as possible. During this process, the system may drop calls on gateways.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Step 3 Click the name of the phone to update. The Phone Configuration window displays. Step 4 From the Directory Numbers list, click the line that you want to update. The Directory Number Configuration window displays. Note If your phone uses a Cisco IP Phone 7914 Expansion Module, the Directory Numbers list displays the lines for the phone and for the Cisco IP Phone 7914 Expansion Module.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Deleting a Directory Number Perform the following procedure to delete a directory number from a specific phone. Before You Begin If you try to delete a directory that is in use, Cisco CallManager displays an error message. To find out which devices are using the directory number, click the Dependency Records link from the Directory Number Configuration window.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Step 7 To reset or restart the phone and apply the new settings, click Reset Phone. Restarting the phone reregisters the phones with Cisco CallManager without shutting the phone down. Resetting the phone shuts down the phone and brings it back up (performs a complete shutdown and reinitialization of the phones).
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Table 45-3 Directory Number Configuration Settings (continued) Field Description Partition Choose the partition to which the directory number belongs. Make sure that the directory number that you enter in the Directory Number field is unique within the partition that you choose. If you do not want to restrict access to the directory number, choose for the partition. If more than 250 partitions exist, the ellipsis (...
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Table 45-3 Directory Number Configuration Settings (continued) Field Description Calling Search Space Choose the appropriate calling search space. A calling search space comprises a collection of partitions that are searched for numbers that are called from this directory number. The value that you choose applies to all devices that are using this directory number.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Table 45-3 Directory Number Configuration Settings (continued) Field Description AAR Group Choose the automated alternate routing (AAR) group for this device. The AAR group provides the prefix digits that are used to route calls that are otherwise blocked due to insufficient bandwidth. An AAR group setting of None specifies that no rerouting of blocked calls will be attempted.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Table 45-3 Directory Number Configuration Settings (continued) Field Description Call Forward and Pickup Settings Forward All Voice Mail—Check this check box to use settings in the Voice Mail Profile Configuration window. Note When this check box is checked, you cannot enter a directory number in the Destination box or choose a Calling Search Space.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Table 45-3 Directory Number Configuration Settings (continued) Field Description Forward No Answer Voice Mail—Check this check box to use settings in the Voice Mail Profile Configuration window. Note When this box is checked, you cannot enter a directory number in the Destination box or choose a Calling Search Space. Destination—This setting indicates the directory number to which a call is forwarded when the call is not answered.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Table 45-3 Directory Number Configuration Settings (continued) Field Description Line Text Label Use this field only if you do not want the directory number to show on the line appearance. Enter text that identifies this directory number for a line/phone combination.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Table 45-3 Directory Number Configuration Settings (continued) Field Description Message Waiting Lamp Policy Use this field to configure the handset lamp illumination policy. Choose one of the following options: • Use System Policy (The directory number refers to the service parameter “Message Waiting Lamp Policy” setting.
Chapter 45 Cisco IP Phone Configuration Configuring Directory Numbers Related Topics • Cisco IP Phone Configuration, page 45-1 • Gateway Configuration, page 44-1 • Resetting a Phone, page 45-8 • Adding a Directory Number, page 45-30 • Updating a Directory Number, page 45-31 • Cisco IP Phones, Cisco CallManager System Guide • Phone Features, Cisco CallManager System Guide • Phone Configuration Checklist, Cisco CallManager System Guide Cisco CallManager Administration Guide 45-42 OL-5378-
