User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1 9/14/2006 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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CONTENTS CHAPTER 1 Introducing Cisco Unified Personal Communicator 1-1 About Cisco Unified Personal Communicator 1-1 About Available Features 1-2 Cisco Product Security Overview 1-2 Setting Up Cisco Unified Personal Communicator 1-3 System Requirements 1-3 Installing Cisco Unified Personal Communicator 1-3 Before You Use Cisco Unified Personal Communicator 1-4 Logging In for the First Time 1-5 Setting Essential Preferences 1-5 About Logging In 1-6 Launching and Logging In 1-6 About the Cisco Unified Pers
Contents Responding to Incoming Calls 2-8 Working With Conversations In Progress 2-9 Entering Touch-Tone Responses 2-10 Transferring Calls 2-10 Showing or Hiding the Roster of Participants 2-11 Changing the Audio Volume and Video Transmission 2-11 Putting Conversations on Hold and Retrieving Them 2-12 Ending Conversations 2-13 CHAPTER 3 Using Video 3-1 About Video Conversations 3-1 Before You Use Video 3-2 Previewing Your Video Image 3-2 Starting Video Conversations 3-3 Adding Video to Conversations 3-3
Contents About Merging Calls 5-1 Merging Calls 5-2 Working With Conference Calls In Progress 5-3 CHAPTER 6 Sending E-Mail Messages 6-1 CHAPTER 7 Managing Contacts 7-1 About the Contact List 7-1 Working With Contacts 7-2 Searching for Contacts 7-3 Accessing Contact Details 7-4 Deleting Contacts from the Contact List 7-5 Working with Groups of Contacts 7-5 CHAPTER 8 Working With Recent Communications 8-1 About Recent Communications 8-1 Working With the Recent Communications List and Its Entries 8-2
Contents CHAPTER 10 Troubleshooting 10-1 Installation Problems 10-2 Problems Logging In and Connecting to the Network 10-2 Configuration Problems 10-2 Problems with the Console 10-3 Problems with Reachability 10-3 Problems Making Calls 10-4 Problems With Incoming Calls 10-4 Problems During a Conversation 10-4 Problems with Video 10-6 Problems with Web Conferencing 10-7 Problems in the Recent Communications Pane 10-7 Problems with Search 10-8 Capturing Information About Problems 10-8 Enabling Detailed Log
C H A P T E R 1 Introducing Cisco Unified Personal Communicator This introduction includes the following topics: • About Cisco Unified Personal Communicator, page 1-1 • Setting Up Cisco Unified Personal Communicator, page 1-3 • About Logging In, page 1-6 • About the Cisco Unified Personal Communicator Console, page 1-7 • Getting Documentation, page 1-11 • Uninstalling, page 1-12 About Cisco Unified Personal Communicator An integral part of the Cisco Unified Communications family of products, C
Chapter 1 Introducing Cisco Unified Personal Communicator About Cisco Unified Personal Communicator Key Features and Benefits • View real-time availability of other people who use Cisco Unified Personal Communicator. • Click-to-call from the contact list or from a number in any application. • Use either the integrated soft phone (software that lets you use your computer as a phone) or an associated Cisco Unified IP Phone.
Chapter 1 Introducing Cisco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.
Chapter 1 Introducing Cisco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator Step 2 Obtain the disk image (CiscoUnifiedPersonalCommunicator-K9.dmg) from your system administrator. Step 3 If the disk image does not mount automatically, double-click it. Step 4 Accept the license agreement. Step 5 Follow the instructions. Step 6 (Optional) Move the disk image to the trash.
Chapter 1 Introducing Cisco Unified Personal Communicator Setting Up Cisco Unified Personal Communicator Step 2 If necessary, set the camera as the default microphone: Choose System Preferences > Sound, then click Input. Step 3 Click your camera in the list and adjust volume settings as needed. Step 4 Relaunch Cisco Unified Personal Communicator if it is running.
Chapter 1 Introducing Cisco Unified Personal Communicator About Logging In Related Topics • Setting Up Cisco Unified Personal Communicator, page 1-3 About Logging In You must log in in order to use Cisco Unified Personal Communicator. You can log in to Cisco Unified Personal Communicator from any computer on your corporate network (if Cisco Unified Personal Communicator is installed and connected to the network). Your contact list will be available to you after you log in.
Chapter 1 Introducing Cisco Unified Personal Communicator About the Cisco Unified Personal Communicator Console To Do This Do This Log in If you are logging in for the first time, see the “Logging In for the First Time” section on page 1-5. Otherwise, do the following: • Respond to the window that appears when you launch Cisco Unified Personal Communicator. Note In order to log in remotely, you must first connect to your corporate network, for example via virtual private network (VPN).
Chapter 1 Introducing Cisco Unified Personal Communicator About the Cisco Unified Personal Communicator Console User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
Chapter 1 Introducing Cisco Unified Personal Communicator About the Cisco Unified Personal Communicator Console Item Description 1 Menu bar 2 Title bar with standard operating system buttons. 3 Pop-up menu to set your current reachability status. See the “Specifying Your Reachability Status” section on page 9-9. 4 Pop-up menu to choose your preferred contact method. See the “Specifying Your Preferred Contact Method and Contact Information” section on page 9-7.
Chapter 1 Introducing Cisco Unified Personal Communicator About the Cisco Unified Personal Communicator Console To Do This Collapse a pane Do This • Click the title bar of the pane. • Choose Window > Toggle [pane] View. Resize a pane Position your mouse on the border between panes so that you see the up-and-down arrows, then drag. Resize the columns in a pane Position your mouse between column headings and drag. Resize the console Drag its bottom right corner.
Chapter 1 Introducing Cisco Unified Personal Communicator Getting Documentation To Do This Do This Work with Recent Communications See the “Working With the Recent Communications List and Its Entries” section on page 8-2. Work with Search results See the “Working With Search Results” section on page 7-4. Getting Documentation The following documentation is available for this product: Quick Start Guide http://www.cisco.com/en/US/products/ps6844/products_user_guide_list.
Chapter 1 Introducing Cisco Unified Personal Communicator Uninstalling Uninstalling Procedure Step 1 Quit Cisco Unified Personal Communicator. Step 2 Move the following items to the trash: This Item In this Folder The Cisco Unified Personal /Applications/ Communicator-K9 application Step 3 CiscoUPC_Dialer.
C H A P T E R 2 Having Conversations This section includes the following topics: • About Conversations, page 2-1 • Starting Conversations, page 2-2 • Responding to Incoming Calls, page 2-8 • Working With Conversations In Progress, page 2-9 About Conversations You can have conversations using the following media: Medium For More Information, See Audio Starting Audio Conversations, page 2-2 Video Chapter 3, “Using Video” Web conferencing Chapter 4, “Using Web Conferencing” You can simultaneo
Chapter 2 Having Conversations Starting Conversations • Multiple conversations on hold. • Multiple people in one conversation (a conference call.) See Chapter 5, “Hosting Conference Calls.” Starting Conversations You can start audio and audio-and-video conversations.
Chapter 2 Having Conversations Starting Conversations Starting Conversations With People Listed in the Console If the person to call appears on any list in your console, use one of the methods in this section. If the person is not listed in your console, see the following topics: • Searching for Contacts, page 7-3 • Starting Conversations With People Who Are Not on a List, page 2-6.
Chapter 2 Having Conversations Starting Conversations To Call a Person in This List To Dial This Number An alternate number listed in the Contact Details for the person. • Contacts or Search panes • Recent Communications, if the entry is a name (not a phone number). Do This 1. Do one of the following: – Control-click a name and choose Get Info. – Click a name, then choose File > Get Info. 2.
Chapter 2 Having Conversations Starting Conversations The reachability icon beside the name of a person in the contact list tells you the availability of the person. Alternately, you can view their Contact Details. Table 2-1 Reachability Icons Reachability Status Symbol Description Available The person is logged in to Cisco Unified Personal Communicator and has recently been using his or her computer or phone. Or the person has set the status to Available.
Chapter 2 Having Conversations Starting Conversations Identifying Preferred Contact Methods Every person in your corporate directory has a preferred contact method. Each person can also specify a phone number or e-mail address by which they want to be contacted. To identify the preferred contact method of other users, use one of the following methods: • Rest your pointer over a name in the console. • Look at the icon to the right of the name in the Contacts list.
Chapter 2 Having Conversations Starting Conversations • In the console, click the Open Dialer button. • Choose File > Toggle New Call Dialer. Step 2 (Optional) If all panes in the console are minimized, maximize one pane to view the entire dialer. Step 3 Enter the phone number using one of these methods: • Enter the number. • Click the numbers on the dial pad. • Copy and paste the number into the dial pad.
Chapter 2 Having Conversations Responding to Incoming Calls Procedure Step 1 Select the number to dial. Step 2 From the application menu, choose Services > Dial With CiscoUPC. Dialing From Your Macintosh Address Book Procedure Step 1 Following standard Address Book procedures, click the number. Step 2 Choose Dial With CiscoUPC. Responding to Incoming Calls You can always answer calls using your desk phone.
Chapter 2 Having Conversations Working With Conversations In Progress To Do This Do This Answer a call with audio and video In the pop-up notification, click the Answer With Video button. Note Send a call to voice mail If you do not meet the requirements in the “Before You Use Video” section on page 3-2, you can see the person who calls you but the other person cannot see your image. In the pop-up notification, click the Send to Voicemail button.
Chapter 2 Having Conversations Working With Conversations In Progress • Putting Conversations on Hold and Retrieving Them, page 2-12 • Adding Video to Conversations, page 3-3 • Responding to Requests to Add Video to Conversations, page 3-4 • Removing Video from a Conversation, page 3-5 • About Web Conferencing, page 4-1 • Creating Conference Calls, page 5-1 • Ending Conversations, page 2-13 Entering Touch-Tone Responses During a call on your soft phone, if you hear instructions to choose op
Chapter 2 Having Conversations Working With Conversations In Progress Showing or Hiding the Roster of Participants The roster lists audio and video participants in a conversation. If the participant is in your directory or contact list, the name appears. Otherwise, the phone number appears. Procedure Step 1 Step 2 Do one of the following: • In the active conversation window, click the Show roster of participants button.
Chapter 2 Having Conversations Working With Conversations In Progress To Do This Do This Change the conversation volume In the active conversation window: Freeze (pause) the video image of you that other participants see • Drag the volume slider • Make sure the conversation window is active, then choose Conversation > Pause Video. • In the active conversation window: Click the Pause Video button. Your view of yourself, if visible, does not freeze.
Chapter 2 Having Conversations Working With Conversations In Progress Related Topics • Creating Conference Calls, page 5-1 Ending Conversations Note If you want to end a call on hold, retrieve the call first, then end it. If you end the call without retrieving the call first, the other person remains on hold after you hang up. Use one of the following methods to end a two-person conversation: Note • If you are using a desk phone, hang up the receiver.
Chapter 2 Having Conversations Working With Conversations In Progress User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
C H A P T E R 3 Using Video Topics about video include: • Setting Up Your Camera, page 1-4 • About Video Conversations, page 3-1 • Before You Use Video, page 3-2 • Previewing Your Video Image, page 3-2 • Starting Video Conversations, page 3-3 • Adding Video to Conversations, page 3-3 • Responding to Requests to Add Video to Conversations, page 3-4 • Working With Video Conversations In Progress, page 3-4 • Removing Video from a Conversation, page 3-5 About Video Conversations The followin
Chapter 3 Using Video Before You Use Video You can view video images in conversations with any of the following users: • People who use Cisco Unified Personal Communicator and are set up to use video • People who use Cisco Unified Video Advantage 2.0 • People who use Cisco Unified IP Phone model 7985 Before You Use Video In order to transmit your video image: • You must be set up to use video. See the “Setting Up Your Camera” section on page 1-4. • Your camera must be plugged in.
Chapter 3 Using Video Starting Video Conversations Starting Video Conversations For general information about video conversations, see the “About Video Conversations” section on page 3-1. Procedure Step 1 Make sure you are ready to use video. See the “Before You Use Video” section on page 3-2. Step 2 Perform one of the following procedures: From Any list in the console Do This • Click a name or entry, then: – Click the Place a Video Call button at the bottom of the console.
Chapter 3 Using Video Responding to Requests to Add Video to Conversations Procedure Step 1 Make sure you are ready to use video. See the “Before You Use Video” section on page 3-2. Step 2 In the active conversation window: • Click the Actions button, then choose Add/Remove Video. Or make sure the conversation window is active, then choose Conversation > Add/Remove Video.
Chapter 3 Using Video Removing Video from a Conversation A pulsating video icon in the conversation window indicates that your video image is being transmitted. To Do This Do This Move your own image to a different corner of the window. Click and drag the picture-in-picture to the location you want it. It will snap to a corner. Make your picture-in-picture image smaller or larger. Control-click your image and choose a size. View your image in a separate window.
Chapter 3 Using Video Removing Video from a Conversation User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
C H A P T E R 4 Using Web Conferencing Web conferencing topics include: • About Web Conferencing, page 4-1 • Adding Web Conferencing to Conversations, page 4-2 • Working With Web Conferencing Sessions In Progress, page 4-3 • Comparison with Cisco Unified MeetingPlace Express Web Meetings, page 4-4 About Web Conferencing If your company offers web conferencing, you can add it to your conversations.
Chapter 4 Using Web Conferencing Adding Web Conferencing to Conversations Adding Web Conferencing to Conversations Procedure Step 1 Make sure you are set up to use web conferencing. See the “Setting Up Voice Mail and Web Conferencing” section on page 9-2. Step 2 In the active conversation window, do one of the following: • Click the Action button, then choose Start/Stop Web Conferencing. • Make sure the conversation window is active, then choose Conversation > Start Web Conferencing.
Chapter 4 Using Web Conferencing Working With Web Conferencing Sessions In Progress Procedure Step 1 In the active conversation window, click the E-mail Invite button. Step 2 Add the e-mail addresses of the participants who need to join the web conference. Step 3 Send the e-mail. Step 4 Recipients must click the link in the e-mail message.
Chapter 4 Using Web Conferencing Comparison with Cisco Unified MeetingPlace Express Web Meetings To Do This Do This End a web-conferencing session In the active conversation window, click the End Conference button. Only the person who added web conferencing can do this. Comparison with Cisco Unified MeetingPlace Express Web Meetings Note Information in this section is useful only to people who are familiar with Cisco Unified MeetingPlace Express.
Chapter 4 Using Web Conferencing Comparison with Cisco Unified MeetingPlace Express Web Meetings • You do not need to schedule these conferences in advance. • You cannot change the display language of the web conference. If you require full Cisco Unified MeetingPlace Express conferencing functionality, and you have a profile in that application, consider starting your conference from Cisco Unified MeetingPlace Express instead of Cisco Unified Personal Communicator.
Chapter 4 Using Web Conferencing Comparison with Cisco Unified MeetingPlace Express Web Meetings User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
C H A P T E R 5 Hosting Conference Calls You can create conference calls by merging conversations.
Chapter 5 Hosting Conference Calls About Merging Calls Note • The Merge button is active only when more than one conversation is in progress, and only in the conversation window of the active conversation. • Video conversations become audio-only after merging. • When you merge a conversation that includes web conferencing, make sure the conversation with web conferencing is NOT the active conversation when you merge the conversations.
Chapter 5 Hosting Conference Calls Working With Conference Calls In Progress Working With Conference Calls In Progress Information about conversations applies also to conference calls. See the “Working With Conversations In Progress” section on page 2-9. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
Chapter 5 Hosting Conference Calls Working With Conference Calls In Progress User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
C H A P T E R 6 Sending E-Mail Messages Use the procedures in the following table to open a blank e-mail message addressed to the preferred e-mail address of the selected person. To Send E-Mail From Any pane in the console Do This • Double-click a name (except in the Recent Communications pane). (This method opens an e-mail message only if you have specified e-mail as your preferred contact method.
Chapter 6 Sending E-Mail Messages User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
C H A P T E R 7 Managing Contacts The following topics describe how to manage your contact list: • About the Contact List, page 7-1 • Working With Contacts, page 7-2 • Working with Groups of Contacts, page 7-5 About the Contact List You can add up to 100 names to your personal contact list, from the following sources: • Other users of Cisco Unified Personal Communicator. These may be all or some of the people in your corporate directory.
Chapter 7 Managing Contacts Working With Contacts • Changing the View of the Console and Its Panes, page 1-9 • Identifying Preferred Contact Methods, page 2-6 Working With Contacts You can perform the following actions related to individual contacts: To Do This Do This Add contacts See the “Adding Contacts to Groups” section on page 7-6. Search for contacts See the “Searching for Contacts” section on page 7-3.
Chapter 7 Managing Contacts Working With Contacts To Do This Do This Modify contact information To add a nickname: • Click the contact in the contact list; then choose Contacts > Edit Nickname. • Control-click a contact in the list, then choose Edit Nickname. To remove a nickname, follow one of the steps to add a nickname, then: • Delete contacts Click Clear. See the “Deleting Contacts from the Contact List” section on page 7-5.
Chapter 7 Managing Contacts Working With Contacts Working With Search Results To Do This Do This Sort the list of found results Click a column heading in the Search pane. Click again to reverse the sort order. Change the view of the pane See the “Changing the View of the Console and Its Panes” section on page 1-9 Clear the list of Search results Click the (x) button in the Search field or delete the text you entered.
Chapter 7 Managing Contacts Working with Groups of Contacts Deleting Contacts from the Contact List Note If a contact appears more than once in your console, you must delete each instance separately. To delete contacts, use any of the following methods: Note • Control-click a contact > Delete Contact. • Click an entry to select it. Then choose Edit > Delete. • To delete a group and all of its contacts, see the “Deleting Groups” section on page 7-7.
Chapter 7 Managing Contacts Working with Groups of Contacts To Do This Do This Rename a group You cannot rename the General group. • Control-click a group name > Rename Group. • Choose Contacts > Rename Group > [choose a group to rename]. Hide the contacts in a group Click the group name. Show the contacts in a group Click the group name. Delete a group See the “Deleting Groups” section on page 7-7.
Chapter 7 Managing Contacts Working with Groups of Contacts To Add a Contact From The Recent Communications or Search panes The roster Do This • Select a contact or contacts. Then choose Contacts > Add Contact To > [group name]. • Control-click a contact and choose Add Contact To, then choose a group. Right-click a name and choose Add Contact To, then choose the name of group. Deleting Groups When you delete a group, contacts in the group are also deleted.
Chapter 7 Managing Contacts Working with Groups of Contacts User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
C H A P T E R 8 Working With Recent Communications Recent Communications topics include: • About Recent Communications, page 8-1 • Working With the Recent Communications List and Its Entries, page 8-2 • Accessing Voice Mail, page 8-4 About Recent Communications Your call history appears in the Recent Communications pane, so you can easily see and return calls and listen to voice mail.
Chapter 8 Working With Recent Communications Working With the Recent Communications List and Its Entries Working With the Recent Communications List and Its Entries To Do This Do This Identify the communication type of an entry The first column in the Recent Communications pane shows the type of communication. To identify the icons, see the “About Recent Communications Items” section on page 8-3.
Chapter 8 Working With Recent Communications Working With the Recent Communications List and Its Entries To Do This Do This Delete entries To mark an entry for deletion: • Control-click an entry and choose Delete Recent Item. • Click an entry and choose Recent > Delete item or Edit > Delete. • View details about an entry. Then click the Action menu and choose Delete. • Select an entry and press the Delete key on your keyboard.
Chapter 8 Working With Recent Communications Accessing Voice Mail • Items in bold are unread. Icon Communication Type Voice-mail message Unread instances are in color. Missed call Unread instances are in color. Answered incoming call Outgoing call Accessing Voice Mail You can receive and listen to voice-mail messages in Cisco Unified Personal Communicator.
Chapter 8 Working With Recent Communications Accessing Voice Mail To Do This Do This Listen to voice mail In the Recent Communications list: • Rewind to beginning • Fast-play reverse • Play • Pause • Fast-play forward • Seek (Rewind to a specific point in the message) • Change playback volume Perform other actions • Double-click a voice-mail entry. • Control-click a voice-mail entry > Play Voice Mail. • Click a voice-mail entry in the list, then choose Recent > Play Voice Mail.
Chapter 8 Working With Recent Communications Accessing Voice Mail User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
C H A P T E R 9 About Your Preferences and Status Preferences and status topics include: • Viewing Your Current Status, page 9-1 • Specifying Preferences, page 9-2 Viewing Your Current Status To View This Do This The status of your connection Look at the bottom of the console. Your reachability status • Choose Contacts > Show My Info. • To have a constant view of your status: Add yourself to your contacts list. See the “Adding Contacts to Groups” section on page 7-6.
Chapter 9 About Your Preferences and Status Specifying Preferences Specifying Preferences • Setting Up Voice Mail and Web Conferencing, page 9-2 • Setting Up Automatic Login and Password Entry, page 9-4 • Choosing the Active Phone, page 9-5 • Specifying Your Preferred Contact Method and Contact Information, page 9-7 • Specifying Your Reachability Status, page 9-9 Setting Up Voice Mail and Web Conferencing Use the procedures referenced in this section if: • You have just logged in to Cisco Unif
Chapter 9 About Your Preferences and Status Specifying Preferences Step 2 Choose CiscoUPC > Preferences. Step 3 Click Accounts. Step 4 Click Account Information. Step 5 In the list on the left side of the window, click Unity Voicemail. Step 6 Enter your login information for voice-mail access. If your system administrator gave you two passwords, use the Cisco Unity Assistant (web) password. Step 7 Click Save.
Chapter 9 About Your Preferences and Status Specifying Preferences Step 7 Click Save. Related Topics • Setting Up Cisco Unified Personal Communicator, page 1-3 • Using Web Conferencing, page 4-1 Setting Up Automatic Login and Password Entry These settings apply only on the computer on which you set them. Before Logging In Procedure Step 1 Launch the application Step 2 Enter your username and password.
Chapter 9 About Your Preferences and Status Specifying Preferences • Automatically log in using this profile. In order to log in automatically, you must also check Remember the password for this profile. Related Topics • Canceling Automatic Log In and Password Entry, page 9-5 Canceling Automatic Log In and Password Entry You can cancel the settings described in the “Setting Up Automatic Login and Password Entry” section on page 9-4. Procedure Step 1 Choose CiscoUPC > Preferences.
Chapter 9 About Your Preferences and Status Specifying Preferences • Choose CiscoUPC > Preferences. Then click Profile and choose a Phone Mode option. • From the pop-up menu near the top of the console, choose a phone option. Note Step 2 If you want to use video, choose Soft Phone. If you chose Desk Phone, see the “Choosing the Associated Desk Phone” section on page 9-6.
Chapter 9 About Your Preferences and Status Specifying Preferences Column Number Column Name Description 1 Device status The currently associated desk phone is identified by a green bubble with a check mark. Tip: To identify a phone, take the phone off the hook; if a device status in the list changes to blue with a dot in the center, you have identified the phone. 2 Device type Hover your mouse pointer over the icon to identify the model of the phone.
Chapter 9 About Your Preferences and Status Specifying Preferences For example, if your preferred contact method is Phone then when you double-click a contact name, Cisco Unified Personal Communicator will phone that person. If you choose E-mail, Cisco Unified Personal Communicator will open a blank e-mail message addressed to the person. • The contact method and phone number or e-mail address that you want other people to use to contact you.
Chapter 9 About Your Preferences and Status Specifying Preferences Specifying Your Reachability Status Your reachability status automatically changes based on when you use your computer or your phone, unless you choose a reachability status to display. If you set your status, this setting reverts to Automatic each time you log in to Cisco Unified Personal Communicator. Reachability statuses are described in the “Determining Callee Reachability” section on page 2-4.
Chapter 9 About Your Preferences and Status Specifying Preferences Step 3 (Optional) Specify a custom status message. See the “Specifying Your Custom Status Message” section on page 9-11. Specifying When Your Reachability Status Changes Automatically When your reachability status is set to Automatic, you should specify the conditions under which you appear to other users of Cisco Unified Personal Communicator as Available, Busy, Idle, or Away.
Chapter 9 About Your Preferences and Status Specifying Preferences To Do This Do This Let your status reflect your activity, Do all of the following: so that other users see your status as • Check both check boxes. Available, Busy, Idle, or Away. • Specify the number of minutes that your phone or keyboard remains idle before your status changes to Idle and to Away. The number of minutes that you specify for Idle must be less than the number of minutes you specify for Away.
Chapter 9 About Your Preferences and Status Specifying Preferences Step 2 Click the [+] button below the category of message you want to add (Available, Busy, or Away). Step 3 Enter your custom status message, then press the key. Step 4 Click Done. Step 5 (Optional) Choose the message to display.
Chapter 9 About Your Preferences and Status Specifying Preferences Step 3 Click the [-] button below the message. Step 4 Click Done. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
Chapter 9 About Your Preferences and Status Specifying Preferences User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
C H A P T E R 10 Troubleshooting The following topics can assist you with troubleshooting.
Chapter 10 Troubleshooting Installation Problems Installation Problems Problem When I double-click the disk image, I do not see an opportunity to install the application. Solution Make sure the Finder is set to display in Icon View. Choose Finder > Preferences and uncheck the check box to Open new windows in column view. Problems Logging In and Connecting to the Network Problem On initial login, I see an error message.
Chapter 10 Troubleshooting Problems with the Console Problems with the Console Problem The console is too big; it does not fit on my screen. Solution The minimum recommended screen resolution is 1024x768. Choose Apple menu > System Preferences and click Displays. For more information, see the Help for your operating system. Problem The menu item, button, or other option that I want to use is dimmed.
Chapter 10 Troubleshooting Problems Making Calls Problems Making Calls Problem I want to start an audio or video call or send an e-mail, but the button and menu item are dimmed. Solution Possible solutions include: • You must first click the name of a contact or communication in the console. • The contact card for the contact you have selected does not have the required information. For example, phone number or e-mail address is missing.
Chapter 10 Troubleshooting Problems During a Conversation • Make sure your computer is not muted or set to very low volume. To test this, see if you can hear other sounds that your computer normally makes, such as beeps when you press an incorrect key, or sounds that signal that a message has arrived. • Verify that the sound output device (for example, headset) you are using is selected and not muted. Choose System Preferences > Sound, then click Output and examine the selections.
Chapter 10 Troubleshooting Problems with Video Problems with Video Problem The options to start a video conversation, add video to my conversation, answer a call with video, or “View local video” are dimmed. Solution You can use video only if your soft phone is the active phone. See the “Choosing the Active Phone” section on page 9-5. You will need to end any current conversation and start a new one with the soft phone.
Chapter 10 Troubleshooting Problems with Web Conferencing Problems with Web Conferencing Problem I cannot add web conferencing. Or, when I click the button to start a web conference, I see an error message. Solution Possible solutions include: • You may not have correctly specified your Cisco Unified MeetingPlace Express account information. See the “Setting Up Voice Mail and Web Conferencing” section on page 9-2. If you do not know your username and password, contact your system administrator.
Chapter 10 Troubleshooting Problems with Search Problem A person in my company has called me, but the Recent Communications pane shows the phone number of the person, not the name. Solution The person may have called from a number that the system does not recognize (for example, a home phone), or the corporate directory may be out of date. Problems with Search Problem Search seems to find incorrect results.
Chapter 10 Troubleshooting Capturing Information About Problems File In This Folder UnifiedClientLog.txt /Users//Library/Logs/Cisco/ Cisco Unified Personal Communicator-K9.crash.log /Users//Library/Logs/CrashReporter/ or /Library/Logs/CrashReporter/ (There may not be a file in either place.) Step 2 Step 3 Collect information about your computer: a. Choose Apple menu > About This Mac. b. Click More Info. c.
Chapter 10 Troubleshooting Capturing Information About Problems Your setting remains until you change it, even after you restart. Detailed logging may impair performance, so you should turn it off as soon as you no longer need it. User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.
GLOSSARY C collaboration See web conference. console The main window in Cisco Unified Personal Communicator. It includes Contacts, Recent Communications, and Search panes, as well as status information, buttons, menus, and other control options. contact card Contact Details window. conversation window A window that displays during a conversation. D desk phone A Cisco Unified IP Phone on your company network. Generally, the phone on your desk.
Glossary P preferred contact method Allows you to specify the medium through which you want to contact others and be contacted by others, such as phone or e-mail. presence See reachability. profile Information about you that is stored in the Cisco Unified Personal Communicator system, such as which preferences you have set. In the context of web conferencing, profile refers to your user account for Cisco Unified MeetingPlace Express.
INDEX troubleshooting 10-3 A active phone 1-5, 9-5, 10-6 C choosing 1-9 troubleshooting 10-2 call history 8-1 Address Book calls Macintosh 2-8 See also conversations answering calls 2-8 answering 2-8 troubleshooting 10-4 troubleshooting 10-4 applications transferring 2-10 sharing 4-1 Cisco IP Phone Messenger 7-1 audio Cisco Unified IP Phone 1-2, 7-1, 8-1 troubleshooting 10-4 See also desk phone audio quality model 7985 3-2 troubleshooting 10-4 Cisco Unified MeetingPlace Express 4-4
Index topics 5-1 nickname 7-4 configuring 1-5 searching for 7-3, 7-4 connecting sorting search results 7-4 troubleshooting 10-2 connections topics 7-1 working with 7-2 multiple 1-6 conversation connection status 1-9, 9-1 active 5-2 console 1-7, GL-1 identifying participants 2-11 columns 1-10 conversations maximizing 1-9 about 2-1 minimizing 1-9 ending 2-13 resizing 1-10 multiple 2-9, 5-1 troubleshooting 10-3 merging 5-2 contact card GL-1 options during 2-9 contact details startin
Index See also soft phone. groups. See Contacts.
Index PDF 1-11 M phone menu items See also Soft Phone, Desk Phone.
Index specifying your custom message 9-11 sharing 1-1 specifying your status 1-9, 9-9, 9-10 soft phone 1-2, 1-4, 2-8, 2-10, 2-11, 3-2, 9-5, 9-6, 10-4, 10-6, GL-2 unknown 2-5 See also desk phone. viewing your own status 9-1 real-time availability. See Reachability.
Index about 3-1 adding to conversations 4-2 adding to conversations 3-3, 3-4 ending 4-4 changing your view 3-4 help 4-3 checking your transmission 3-5 merging conversations 5-2 merging conversations 5-2 rejoining 4-3 pausing 2-11 setting up 9-2 picture-in-picture 3-4 topics 4-1 removing from conversations 3-5 troubleshooting 10-7 requirements 3-1, 3-2 topics 3-1 troubleshooting 10-6 viewing incoming 3-1, 3-4 viewing your image 3-2 video camera setting up 1-4 troubleshooting 10-6 virtual pri
