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Switch User Manual

ManualsBrandsCisco Systems ManualsSwitchNORTEL SL-100
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1. Over view
The DMS100 Peripheral Gateway (PG) monitors agent and call activity on
the DMS100 ACD through the CompuCALL Interface.
For more information about the supported ACD switches, see the
document Cisco Unified ICM Supported Switches (ACDs).
This chapter describes the hardware and software requirements to connect
the Nortel DMS-100/SL-100 Switch to the Unified ICM PG.