user manual

Chapter 3 Troubleshooting
Problems After Router Is Running
3-54
Cisco 836 Router and SOHO 96 Router Hardware Installation Guide
78-15281-02
Connection to the ADSL
line is intermittent or lost.
(The CD LED on the front
panel is off.)
A cable-related
problem:
• Disconnected cable
• Damaged cable
• Make sure that the Ethernet port is not
configured to be administratively down.
• Make sure that the device connected to
the Ethernet port is connected, powered
on, and properly configured.
• Make sure that the connectors at both
ends of the cable are secure.
• Make sure that the cable is not physically
damaged. If it is damaged, order another
cable from Cisco Systems or replace it
with a similar cable.
Connection to the ADSL
line or WAN port is loose.
(The CD LED and the
Ethernet LED 1, 2, 3, or 4 on
the front panel are off).
Problem with ADSL or
WA N s e r v i c e
• Check all passwords and device names to
make sure that they are correct.
• Contact your ADSL line or WAN service
provider to determine whether there is a
problem with the ADSL or WAN service.
Table 3-2 Problems After Router Is Running (continued)
Symptom Problem Solutions