Cisco 836 Router and SOHO 96 Router Hardware Installation Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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CONTENTS Preface xi Obtaining Documentation xiv Cisco.
Contents Preventing Electrostatic Discharge Damage 30 Unpacking the Box 31 Preventing Damage to the Router 32 Installing the Router 33 Connecting Ethernet Devices 33 Connecting a Server, PC, or Workstation 33 Connecting an ADSL Line 35 Connecting a Terminal or PC to the Router’s Console Port (Optional) 37 Connecting the AC Adapter 39 Connecting ISDN Port to ISDN Service Provider 40 Using the Router LEDs to Check Links 42 Mounting the Router 43 Mounting on a Table 43 Mounting on a Wall 43 Configuring the Ro
Contents Ethernet Cable Specifications 58 Maximum Cable Distance 58 58 INDEX Cisco 836 and SOHO 96 Router Hardware Installation Guide 78-15281-02 ix
Contents Cisco 836 and SOHO 96 Router Hardware Installation Guide x 78-15281-02
Preface This preface describes the audience for and the organization and conventions used in this guide. It also identifies related documentation and tells how to access electronic documentation. Audience This guide is written for service technicians who have no experience in installing routers. The guide is intended to instruct the technicians in connecting the router to the network as quickly as possible.
Preface • Appendix A, “Specifications and Cables,” provides Cisco part numbers for cables that you can order and contains port connector pinouts and specifications for cables that you might need to provide. Conventions This section describes the conventions used in this guide. Refer to the Regulatory Compliance and Safety document for the Cisco 800 Series and SOHO Series Routers for applicable translated warnings. Note Caution Means reader take note.
Preface Attention Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Warnung Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte.
Preface Obtaining Documentation Related Documentation In addition to this Cisco 836 Router and SOHO 96 Router Hardware Installation Guide, the documentation set for these routers includes the following: • Cisco 836 and Cisco SOHO 96 Routers Cabling and Setup Quick Start Guide • Cisco 800 Series Routers Software Configuration Guide • Upgrading Memory in Cisco 800 Series Routers • Regulatory Compliance and Safety Information for the Cisco 800 Series and SOHO Series Routers You might also need to refe
Preface Documentation Feedback Documentation DVD Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit. Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Preface Cisco Product Security Overview You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address: Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments. Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.
Preface Obtaining Technical Assistance • Tip Nonemergencies — psirt@cisco.com We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x. Never use a revoked or an expired encryption key.
Preface Obtaining Technical Assistance Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service.
Preface Obtaining Additional Publications and Information For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Preface Obtaining Additional Publications and Information • Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources.
C H A P T E R 1 Product Overview The Cisco 836 router and the Cisco SOHO 96 router are asymmeric digital subscriber line (ADSL)-over-integrated service digital network (ISDN) routing devices. These routers have an integrated 4-port Ethernet switch for the LAN and an ADSL physical interface for the WAN, and ISDN basic rate interface (BRI) WAN connectivity. This ISDN BRI interface can be used for normal WAN connections or can be configured as a backup connection for the ADSL WAN interface.
Chapter 1 Product Overview Features Features Table 1-1 summarizes the features of the Cisco 836 and Cisco SOHO 96 routers. Table 1-1 Summary of Cisco 836 and Cisco SOHO 96 Routers Features Feature Description 10BASE-T/100BASE-T Ethernet switch Provides connection to 10BASE-T (10 Mbps) or 100BASE-T (100 Mbps) Ethernet networks. Compatible with 10/100-Mbps devices. ADSL over ISDN (ADSLoISDN) port Provides connection to an ADSL over ISDN network. Does not support auto-switch function.
Chapter 1 Product Overview Router Overview Table 1-1 Summary of Cisco 836 and Cisco SOHO 96 Routers Features (continued) Feature Description IPSec hardware accelerator Only the Cisco 836 router supports this feature. The Hifn 7902 security processor implements symmetric key encryption, public key encryption, authentication, and data compression in hardware.
Chapter 1 Product Overview Router Overview Figure 1-2 Cisco SOHO 96 Front Panel OK CD RXD TXD AD SL 82714 1 CH1 CH2 ISDN 1 2 3 4 ETHERN RXD TXD ET CISCO SO HO SERIES Back Panel Figure 1-3 shows the back panel of the Cisco 836 router. The back panel of the Cisco SOHO 96 router is nearly identical to the back panel of the Cisco 836 router. Only the labels are different—the Cisco SOHO 96 router’s label reads “Cisco SOHO 96.” All the physical ports are the same.
Chapter 1 Product Overview LED Functions 1 Ethernet port 4 connects to Ethernet network device 6 ISDN S/T port connects to ISDN service provider 2 Ethernet port 3 connects to Ethernet network device 7 ADSLoISDN port connects to external wall jack 3 Ethernet port 2 connects to Ethernet network device 8 Input jack connects to desktop power supply 4 Ethernet port 1 connects to Ethernet network device 9 Power on/off button 5 Console port connects to PC or terminal LED Functions Table 1-2 sum
Chapter 1 Product Overview LED Functions Table 1-2 Functions of LEDs on the Cisco 836 Router and the Cisco SOHO 96 Router (continued) LED Color Function ISDN_CH2 Orange On when ISDN B2 channel connects successfully. Blinks when the B2 channel receives or sends data, or when data passes through ISDN channel 2. E1 Status Green On when Ethernet 1 connects to the Ethernet interface successfully. Blinks when Ethernet 1 receives or sends data, or when data passes through Ethernet 1.
C H A P T E R 2 Installation This chapter provides information on the following topics: • Preparing for Installation • Preventing Damage to the Router • Installing the Router • Using the Router LEDs to Check Links • Mounting the Router Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 2-27
Chapter 2 Installation Preparing for Installation Preparing for Installation This section provides information on safety, mounting of the router, and unpacking of the router box. Safety This section provides safety warnings and electrostatic and router damage information for the Cisco 836 and Cisco SOHO 96 routers. Warnings Before installing the router, read the following warnings: Warning Only trained and qualified personnel should be allowed to install or replace this equipment.
Chapter 2 Installation Preparing for Installation Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Warning During this procedure, wear grounding wrist straps to avoid ESD damage.
Chapter 2 Installation Preparing for Installation Warning Network hazardous voltages are present in the ISDN cable. If you detach the ISDN cable, detach the end away from the router first to avoid possible electric shock. Network hazardous voltages also are present on the system card in the area of the ISDN port (RJ-45 connector), regardless of when power is turned off (by pressing power switch to standby).
Chapter 2 Installation Preparing for Installation Note Caution This device is intended for use in residential and commercial environments only. Periodically check the resistance value of the antistatic strap, which should be between 1 and 10 megohms (Mohm). Unpacking the Box Table 2-1 lists the items that come with your router. All these items are in the accessory kit that is inside the box that your router came in.
Chapter 2 Installation Preventing Damage to the Router Step 3 If you plan to configure the software using a terminal or PC connected to the router, provide the terminal or PC. Note Unless otherwise specified, a lavender straight-through RJ-11to RJ-11 cable is provided as the ADSL cable. The user can select one of two other cables instead—a crossover RJ-11 to RJ-11 ADSL cable or a straight-through RJ-11 to RJ- 45 ADSL cable.
Chapter 2 Installation Installing the Router Warning If the symbol of suitability with an overlaid cross ( ) appears above a port, you must not connect the port to a public network that follows the European Union standards. Connecting the port to this type of public network can cause severe injury or damage to your router. Installing the Router To install the router, you need to perform the following tasks in the following order: 1. Connect the Ethernet devices to the router. 2.
Chapter 2 Installation Installing the Router Figure 2-1 Connecting a Server, PC, or Workstation to the Router 1 2 ETHERN ET CONSOLE 4 3 Cisco 836 ISDN S/T ADSL o ISD N 2 1 3 82711 4 5 1 Cisco 836 router 4 PC 2 One end of the yellow Ethernet cable that connects to Ethernet port 4 on the router 5 Other end of the Ethernet cable that connects to the RJ-45 port on the network interface card (NIC) 3 Ethernet port 4 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 2-34 78-
Chapter 2 Installation Installing the Router Perform the following steps to connect the PC to Ethernet port 4 (or to port 1, 2, or 3) on the router: Step 1 Connect one end of the yellow Ethernet cable to Ethernet port 4 on the router. Step 2 Connect the other end of the yellow Ethernet cable to the RJ-45 port on the NIC of the PC, server or workstation. Note Leave the PCs that you connect to the router turned off until after you complete the router installation.
Chapter 2 Installation Installing the Router Figure 2-2 ETHERNE Connecting an ADSL Line to a Wall Jack T CONSOLE 4 3 Cisco 836 ISDN S/T ADSL o ISDN 2 1 +18 VDC 82716 ON OFF 1 2 3 4 5 Note 1 One end of the ADSL over ISDN (ADSLoISDN) cable that connects to the ADSLoISDN port on the router 4 RJ-11 end of the ADSLoISDN cable that connects to the splitter 2 ADSL splitter provided by ADSL service provider 5 Other end of the unshielded Category 5 cable that connects to the wall jack 3
Chapter 2 Installation Installing the Router Perform the following steps to connect the ADSL line to a cable wall jack: Step 1 Connect the RJ-11 end of the ADSL over ISDN cable to the ADSLoISDN port on the router. Step 2 Connect the other RJ-11 end of the ADSL over ISDN cable to the splitter’s local ADSL connector port. Step 3 Connect the unshielded Category 5 cable from the splitter’s outside ADSL port to a wall jack.
Chapter 2 Installation Installing the Router Figure 2-3 Connecting a Terminal or PC to the Router’s Console Port ETHERN ET CONSOL E 4 3 Cisco 836 ISDN S/T ADSL 2 1 +18 VDC ON 82717 OFF 1 2 1 RJ-45 end of the light blue cable that connects to console port on the router 2 DB-9 connector on the other end of the cable that connects to the terminal or PC Perform the following steps to connect the router’s console port to a terminal or PC: Step 1 Connect the RJ-45 connector at one end of the l
Chapter 2 Installation Installing the Router Connecting the AC Adapter To connect the power supply, follow the steps given after Figure 2-4. (Figure 2-4 depicts a Cisco 836 router, but the process also applies to the Cisco SOHO 96 router. The connection steps apply to both the Cisco 836 router and the Cisco SOHO 96 router.) Warning The device is designed to work with TN power systems. Warning This product relies on the building’s installation for short-circuit (overcurrent) protection.
Chapter 2 Installation Installing the Router Perform the following steps to connect the router to the AC adapter: Step 1 Connect one end of the power supply cable to the router’s input jack. Step 2 Connect the other end of the power supply cable to the desktop power adapter. Step 3 Plug the power cord of the desktop power adapter into an electrical outlet. Note Be sure to use the power supply that was shipped with your router.
Chapter 2 Installation Installing the Router Figure 2-5 Connecting the ISDN Port to the ISDN Service Provider ETHERNET CONSOLE 4 3 Cisco 836 ISDN S/T ADSL o ISDN 2 1 +18 VDC 82881 ON OFF 2 1 5 3 4 6 7 8 1 ISDN S/T port on the Cisco 836 router 5 ADSL splitter provided by ADSL service provider 2 Network termination 1 (NT1) box 6 Other end of the first unshielded Category 5 cable that connects to the telephone line port on the splitter 3 RJ-45 end of the ISDN S/T 7 cable that connec
Chapter 2 Installation Using the Router LEDs to Check Links Perform the following steps to connect the Cisco 836 router’s ISDN port to the ISDN service provider: Step 1 Connect one end of the orange ISDN S/T cable to the Cisco 836 router’s ISDN S/T port. Step 2 Connect the other end of the orange ISDN S/T cable to the S/T port on the NT1 box. Step 3 Connect the first unshielded Category 5 cable from the U port on the NT1 box to the telephone line port on the splitter.
Chapter 2 Installation Mounting the Router Mounting the Router You can mount the router on one of the following surfaces: • Table or other horizontal surface • Wall or other vertical surface Mounting on a Table Place the router firmly on a table, and perform the tasks identified in the “Installing the Router” section on page 2-33. Caution Do not cover or obstruct the router vents, which are located on the sides of the router.
Chapter 2 Installation Mounting the Router Figure 2-6 Wall-Mounting Brackets (Bottom of Router) 1 2 3 80289 4 1 Front panel of router 3 Distance between two mounting brackets (7 5/8 in. or 19.35 cm) 2 Mounting bracket 4 Bottom of router The following conditions must be met when you mount the router: • Because you will use the LEDs as status and problem indicators, the LEDs on the front panel must face upward and must be easily visible.
Chapter 2 Installation Mounting the Router Figure 2-7 Mounting the Router on a Wall 2 1 3 OK 7 CD AD R SL X D IS T X DN D 1 CH 1 CH 2 CI SC O 80 0 RI ES 1 2 3 ET HE 4 RN ET SE RXD TXD 4 82720 5 6 Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 78-15281-02 2-45
Chapter 2 Installation Mounting the Router 1 Two number-six, 3/4-in. screws 5 Maximum distance between the router and the power supply (6 ft [1.8 m]) 2 Distance between the two screws (7 5/8 in. [19.35 cm]) 6 Horizontal surface for placing the power supply 3 Cisco 836 router 7 Distance between the screw and the wall (1/8 in. [0.32 cm]) 4 Mounting brackets Perform the following steps to mount the router on the wall: Step 1 Secure two screws 7 5/8 inches (19.
Chapter 2 Installation Mounting the Router Step 1 Start the PC, and open the Control Panel. Step 2 Click the Network icon to display the Network window. Step 3 Verify that TCP/IP has been added and associated with the Ethernet adapter. TCP/IP is shown as a cable icon in the Configuration window on Microsoft Windows 95 and 98; it is shown as a cable icon in the Protocol window on Microsoft Windows NT. If the icon is not visible, click Add, and add the Microsoft TCP/IP protocol.
Chapter 2 Installation Mounting the Router Tip If the CRWS home page does not appear when you enter the URL http://10.10.10.1, test the connection between the PC and the router by doing the following: 1. Check that the OK LED on the router is on, and check the cable connection between the router and the PC. 2. If the CRWS home page still does not appear, verify that the web browser’s “work offline” option is disabled. 3.
Chapter 2 Installation Mounting the Router Step 8 Select Start/Run, and type winipcfg in the Open field of the Run window. When the IP Config window appears, click Release to release the PC’s IP address. Then click Renew to renew the PC’s IP address. Alternatively, open the Run window, and enter ipconfig /release to release the PC’s IP address.Then enter ipconfig /renew to renew the IP address of the PC. Step 9 Open a web browser on the PC, and connect to a website.
Chapter 2 Installation Mounting the Router Cisco 836 Router and SOHO 96 Router Hardware Installation Guide 2-50 78-15281-02
C H A P T E R 3 Troubleshooting This chapter describes symptoms of problems that could occur with the Cisco 836 or Cisco SOHO 96 routers, identifies the likely underlying problems, and provide steps for solving the problems. The problems are grouped as follows: • Problems during first startup • Problems after router is running For information about problems that could occur with the software, refer to the Cisco 800 Series Routers Software Configuration Guide.
Chapter 3 Troubleshooting Problems During First Startup Problems During First Startup Table 3-1 lists problems that could occur the first time you turn on the router. Table 3-1 Problems During First Startup Symptom Problem Solutions All LEDs, including OK LED, are off. No power to router Perform the following tasks: No connection to A cable-related problem: Ethernet device. (Ethernet 1 LED is • Improperly off.) connected cable • No connection to ADSL link.
Chapter 3 Troubleshooting Problems After Router Is Running Table 3-1 Problems During First Startup (continued) Symptom Problem Solutions No connection to ADSL link. (The CD LED on the front panel is off for a long time.) Improperly connected cable • Make sure that you have connected the ADSL cable properly. See the “Connecting an ADSL Line” section on page 2-10. • Make sure that the ADSL port is connected to the correct port on the ISDN splitter.
Chapter 3 Troubleshooting Problems After Router Is Running Table 3-2 Problems After Router Is Running (continued) Symptom Problem Connection to the ADSL line is intermittent or lost. (The CD LED on the front panel is off.) A cable-related problem: • Disconnected cable • Damaged cable Problem with ADSL or Connection to the ADSL WAN service line or WAN port is loose. (The CD LED and the Ethernet LED 1, 2, 3, or 4 on the front panel are off).
A P P E N D I X A Specifications and Cables This appendix provides system, port, and cabling specifications for the Cisco 836 and Cisco SOHO 96 series routers. This chapter provides information on the following topics: • System Specifications • Port Connector Pinouts • Maximum Cable Distance System Specifications Table A-1 outlines the system specifications for the Cisco 836 and Cisco SOHO 96 series routers.
Appendix A Specifications and Cables Port Connector Pinouts Table A-1 System Specifications (continued) Description Design Specification Environmental Operating Ranges Nonoperating temperature –4 to 149°F (–20 to 65°C) Nonoperating humidity 5 to 95%, relative humidity Nonoperating altitude 0 to 15,000 ft (4,570 m) Operating temperature 32 to 104°F (0 to 40°C) Operating humidity 10 to 85%, relative humidity Operating altitude 0 to 10,000 ft (3,000 m) Router Power AC input voltage 100 to 2
Appendix A Specifications and Cables Port Connector Pinouts Table A-2 ADSL Cable Pinouts (RJ-11-to-RJ-45) RJ-11 Pin Function RJ-45 Pin Function 1 Unused 1 Unused 2 Unused 2 Unused 3 Ring 3 Unused 4 Tip 4 Ring 5 Unused 5 Tip 6 Unused 6 Unused 7 Unused 8 Unused Table A-3 Console Connector Pinouts (RJ-45-to-DB-9) RJ-45 Pin Function DB-9 Pin 1 RTS 8 2 DTR 6 3 TXD 2 4 GND 5 5 GND 5 6 RXD 3 7 DSR 4 8 CTS 7 The console port is configured as a data co
Appendix A Specifications and Cables Cabling Specifications Cabling Specifications This section provides specifications for the following Ethernet cables, which you might need to provide: • Straight-through cables • Crossover cables Ethernet Cable Specifications Table A-4 lists the specifications for straight-through and crossover Ethernet cables.
INDEX included with router 31 Numerics cables distances, maximum 58 100Base-T Ethernet switch 22 caution, definition xii 10Base-T Ethernet switch 22 Cisco IOS software 22 Cisco Router Web Setup 47 A accessory kit 31 console port 22 conventions, hazard xii crossover cable 21 AC input voltage 56 adapter, included 31 ADSL D connecting 35 dial backup 21 port 22 documentation, related xiv altitude specifications 56 dying gasp 22 asymmetric digital subscriber line See ADSL autosensing function 21
Index Flash memory 22 P physical dimensions 55 H physical specifications 55 humidity specifications 56 pinouts, port and cable connector ADSL 57 console connector 57 I power installation, verifying 42 problems 52 IPSec Hardware Accelerator 23 specifications 56 problems ISDN 21 after router is running 53 to 54 ISDN S/T port 22 during first startup 52 to 53 L R LED functions 25 router unpacking 31, ?? to 31 M mounting the router S on a table 43 on a wall 43 to 45 safety warnings 28 to 30
Index straight-through cable 21 T temperature specifications 56 troubleshooting 51 to 54 U unpacking the router 31, ?? to 31 V voltage specifications 56 W wall mounting 43 to 45 wall-mounting brackets, figure 44 warning, definition xii warnings, installation 28 to 30 weight specifications 55 Cisco 836 and SOHO 96 Router Hardware Installation Guide 78-15281-02 IN-3
Index Cisco 836 and SOHO 96 Router Hardware Installation Guide IN-4 78-15281-02
