user manual

J-57
Cisco Transport Manager Release 6.0 User Guide
78-16845-01
Appendix J Troubleshooting
J.10.5 Configuration Center, Chassis View, Diagnostics Center, and Statistics Report Problems
J.10.5.3.1 Configuration Center, Chassis View, Diagnostics Center, or Statistics Report Does Not Show a Node
Step 1 Check whether the nodes are discovered. See J.10.2.1 No Nodes Are Discovered, page J-34 for more
information.
Step 2 Check whether NMServer has the nodes in its cache. This can be done by using the command
nmControl on the CTM CLI.
Step 3 If the nodes or trunks are in the NMServer cache, open a new GUI and verify whether the nodes are
shown in it.
Defect Information—Collect the following information for further analysis:
• topod.log, ILMITopoc.log, and NMServer.log
• nmControl.dump
• CMSCclient.log
Possible alternative workaround—Open a new GUI and a new Configuration Center, Chassis View,
Diagnostics Center, or Statistics Report.
J.10.5.3.2 Node Information Incorrect on the Configuration Center, Chassis View, Diagnostics Center, or Statistics Report
Step 1 Check the node information in the database using selnd command.
Step 2 Check the node information in the NMServer's cache. This can be done by using the command
nmControl on the CTM CLI.
Step 3 Check the CMSCclient.log for the node information.
Step 4 From nmClient, use the getTopology option to retrieve the node information and verify whether it
matches the database and the GUI.
Step 5 If the node information is correct in the NMServer cache, open a new GUI and verify whether the node
is shown correctly in it.
Defect Information—Collect the following information for further analysis:
• topod.log, ILMITopoc.log, and NMServer.log
• selnd o/p
• nmControl.dump
• CMSCclient.log
Possible alternative workaround—Open a new GUI and a new Configuration Center, Chassis View,
Diagnostics Center, or Statistics Report.
J.10.5.3.3 Configuration Center, Chassis View, Diagnostics Center, or Statistics Report Shows a Node that Is Not in the Network
Step 1 Check the node information in the database by querying the node, packet_line table. Verify whether the
node is active.
Step 2 If the node is active, see J.10.2.1 No Nodes Are Discovered, page J-34.