user manual

J-56
Cisco Transport Manager Release 6.0 User Guide
78-16845-01
Appendix J Troubleshooting
J.10.5 Configuration Center, Chassis View, Diagnostics Center, and Statistics Report Problems
Possible alternative workaround—Open a new GUI and a new Configuration Center, Chassis View,
Diagnostics Center, or Statistics Report GUI.
J.10.5.2.2 Configuration Center, Chassis View, Diagnostics Center, or Statistics Report Is Unable to Connect to Server
Step 1 Check whether the client registers in NMServer.log.
Step 2 Enable orbix logs by creating the orbix directory in /opt/svplus/log/ directory.
Defect Information—Collect the following information for further analysis:
• CMSCclient.log, NMServer.log
• Orbix logs
Possible alternative workaround—None.
J.10.5.2.3 Configuration Center, Chassis View, Diagnostics Center, or Statistics Report Does Not Show a Newly Added Node
Step 1 Check whether the nodes have been discovered. See J.10.2.1 No Nodes Are Discovered, page J-34 for
more information.
Step 2 Check whether NMServer has the nodes in its cache. This can be done by using the command
nmControl in the CTM CLI.
Step 3 If the nodes are in the NMServer cache, open a new GUI and verify whether the nodes are shown in it.
Defect Information—Collect the following information for further analysis:
• topod.log, ILMITopoc.log, and NMServer.log
• nmControl.dump
• CMSCclient.log
Possible alternative workaround—Open a new GUI.
J.10.5.3 Topology Discovery Issues
This section includes the following information:
• J.10.5.3.1 Configuration Center, Chassis View, Diagnostics Center, or Statistics Report Does Not
Show a Node, page J-57
• J.10.5.3.2 Node Information Incorrect on the Configuration Center, Chassis View, Diagnostics
Center, or Statistics Report, page J-57
• J.10.5.3.3 Configuration Center, Chassis View, Diagnostics Center, or Statistics Report Shows a
Node that Is Not in the Network, page J-57
• J.10.5.3.4 Configuration Center, Chassis View, Diagnostics Center, or Statistics Report Shows
Incorrect SyncState for a Node, page J-58
• J.10.5.3.5 Duplicate Nodes Are Displayed on the Configuration Center, Chassis View, Diagnostics
Center, or Statistics Report, page J-58