user manual

J-11

Cisco Transport Manager Release 6.0 User Guide

78-16845-01

Appendix J Troubleshooting

J.2.20 Using the get nestate Command

The get nestate command-line interface (CLI) command available in the ctm utility in the EMS server

bin directory returns the provisioned operational state (NE_Info_Table: NEState) and the read-only

modifiers to the operational state (NE_Info_Table: NEDiscoveryState). The get nestate command

returns the following possible values:

• Preprovisioned

• In Service

• Out of Service

• Under Maintenance

• In Service–Initializing

• In Service–Sync Configuration

In addition, the show nelist command lists all of the NEs with the following information:

• NE database ID

• NE IP address

• Model type

• SID

• Network partition ID

• Operational state

J.3 Client Connectivity Problems

The CTM client might not be able to connect to the CTM server for various reasons. Complete the

following procedures in the order listed until the problem is resolved.

J.3.1 Database Is Not Available

If the CTM client cannot connect to the CTM server, verify that the database is available.

Step 1 Log into the CTM server as the Oracle user.

Step 2 Enter the following command to connect to the database:

sqlplus ctmanager/ctm123!

Step 3 If the error message “maximum processes exceeded” is received, the maximum number of database

connections has been reached. Close several clients or ask the database administrator to increase the

maximum number of processes for the database.