user manual

Chapter 1 Voice Health Monitor Overview
VHM Support for Cisco CallManager
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User Guide for Voice Health Monitor
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• Configuration of synthetic transaction on Cisco CallManager, and monitoring
the transactions
• Monitoring of connectivity between Cisco CallManager and various voice
gateways (for example, digital voice gateway DT24+ and DE30+ running
skinny protocol, voice gateways having FXS and FXO )
Cisco CallManager Release 3.1
You receive all the functionality of Cisco CallManager 3.0(5) plus the following:
• Monitoring of Gatekeeper connectivity with a Cisco CallManager cluster
• Monitoring of IP phones
• The ability to identify the voice cluster for the Publisher Node Media Server
• Additional voice gateways:
– Catalyst 6000 with T1 port and FXS card
– VG 200 with FXS, FXO and T1 running MGCP
– Digital Voice Gateways DT24+ and DE30
– Catalyst 4224 Access Gateway Switch with FXS, FXO and T1
– Catalyst 4000 Access Gateway Module with FXS, FXO and T1
Cisco CallManager Release 3.2
You receive all the functionality of Cisco CallManager 3.1, plus the following.
• Suspect phone detection
• Cluster level information for total and active IP phones
There are also differences in the support for the two hardware platforms Cisco
CallManager uses. The voltage sensor trap is supported for the IBM system but
not for the Compaq system, and processor utilization is supported in the Compaq
system but not in the IBM system.
Cisco CallManager Caveats
• For Cisco CallManager 3.0, the Connectivity tab in the Real-Time Dashboard
Device Detail View displays multiple rows for a voice gateway port registered
to the CallManager. The rows are empty; the Active CallManager and the
CallManager list do not populate the rows.