Networking Guide for Cisco Unity (With Microsoft Exchange) Release 5.x September, 2007 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS Preface ix Purpose Audience ix ix Document Conventions ix Cisco Unity Documentation x Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview xi CHAPTER 1 Networking in Cisco Unity 1-1 Overview: Networking in Cisco Unity Networking Options 1-1 1-1 Message Addressing Options 1-2 Locations and External Subscribers Voice Connector 1-3 1-4 Active Directory Schema Extensions 1-4 Comparison of AMIS, Bridge, and VPIM Networking 1-5 Road
Contents Setting Up System Broadcast Messaging for Sending to All Subscribers in the Directory (Optional) 2-10 Changing the Default Search Scope for the Cisco PCA (Optional) 2-11 Enabling Live Reply Between Cisco Unity Servers in the Same Dialing Domain (Optional) Testing the Digital Networking Setup 2-12 2-11 Digital Networking Concepts and Definitions 2-14 Locations and Digital Networking 2-15 Dialing Domains 2-15 Addressing Options for Non-Networked Phone Systems 2-18 Cisco Unity Administrator Scope 2
Contents Prerequisites for Setting Up Internet Subscriber Accounts 4-1 Creating Internet Subscriber Accounts 4-2 Before Creating Internet Subscriber Accounts 4-2 Before Creating Trusted Internet Subscriber Accounts 4-4 Using the Cisco Unity Bulk Import Wizard to Create Multiple Internet Subscriber Accounts Correcting Import Errors 4-8 Using the Cisco Unity Administrator to Create Internet Subscriber Accounts 4-9 Enabling Cross-Server Transfer for Internet Subscribers 4-10 After Creating Internet Subscrib
Contents Blind Addressing and AMIS Networking 5-30 AMIS Subscribers 5-31 Identified Subscriber Messaging 5-32 Live Reply to AMIS Subscribers 5-33 Deleting AMIS Subscribers 5-34 Extension Addresses 5-34 Determining How AMIS Subscribers Appear in the Outlook Address Book 5-34 Preventing Subscribers From Adding Individual Subscribers to Private Lists in the Cisco Unity Assistant 5-36 Migrating Subscribers from Another Voice Messaging System to Cisco Unity 5-37 Considerations for Networked Cisco Unity Servers
Contents Customizing VPIM Subscriber Directory Update Settings 7-28 Extending Identified Subscriber Messaging to Include VPIM Subscribers 7-34 Gathering Information About Cisco Unity to Configure Another Voice Messaging System for VPIM 7-36 VPIM Concepts and Definitions 7-36 Introduction to VPIM 7-37 VPIM Networking and Locations 7-40 VPIM Networking and the Voice Connector 7-40 Message Addressing Options 7-42 VPIM Networking and Blind Addressing 7-43 VPIM Subscribers 7-44 Automatic VPIM Subscriber Directo
Contents VPIM Subscribers Correspond to Cisco Unity Express Subscribers Additional Functionality 8-7 Networked System Broadcast Messages CHAPTER Primary Location Settings 9 Primary Location Profile Settings Assigning Dial IDs 9-2 9-1 9-1 Primary Location Addressing Option Settings Subscriber Addressing Options 9-4 Location Addressing Options 9-8 10 10-1 10-1 Upgrading with Digital Networking 10-1 Upgrading with AMIS Networking 10-1 Upgrading with VPIM Networking 10-2 Removing AMIS Networkin
Preface This preface describes the purpose, audience, and conventions of the Networking Guide for Cisco Unity, and provides information on how to obtain related documentation. Purpose The Networking Guide for Cisco Unity introduces you to the various networking options available in Cisco Unity, and explains how to set them up. The Networking Guide for Cisco Unity focuses on Cisco Unity.
Preface Table 1 Networking Guide for Cisco Unity Conventions (continued) Convention Descriptions <> Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping .) (angle brackets) (hyphen) > (right angle bracket) Hyphens separate keys that must be pressed simultaneously. (Example: Press Ctrl-Alt-Delete.) A right angle bracket is used to separate selections that you make: • On menus.
Preface Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations.
Preface Networking Guide for Cisco Unity Release 5.
CH A P T E R 1 Networking in Cisco Unity Overview: Networking in Cisco Unity In Cisco Unity, “networking” is the general term for messaging between Cisco Unity servers, and between Cisco Unity and other voice messaging systems. The term networking has a broad definition that encompasses the following ideas: • Subscribers associated with one Cisco Unity server can use the phone to send voice messages to: – Subscribers associated with another Cisco Unity server.
Chapter 1 Networking in Cisco Unity Message Addressing Options Table 1-1 Networking Options (continued) Networking Option Description Internet Subscribers Allows messaging with individuals over the Internet or any TCP/IP network by using SMTP. The recipient receives the message as an e-mail with a WAV attachment. Internet subscribers can have local extensions, recorded voice names, and greetings, and be listed in the directory, but they do not have mailboxes in the local Exchange network.
Chapter 1 Networking in Cisco Unity Locations and External Subscribers A Combination—The various ways of sending and receiving messages, as detailed in Table 1-1, are not mutually exclusive. For example, if the Cisco Unity servers in your organization are set up to access a global directory (and thus can make use of the Digital Networking option), you can still add Internet subscriber accounts for contractors working at home.
Chapter 1 Networking in Cisco Unity Voice Connector Location, messages are decrypted by the Voice Connector before they are sent by Exchange over the Internet or any TCP/IP network via SMTP. (Messages to regular Internet subscribers are sent directly by the Exchange server and cannot be decrypted and therefore cannot be played by the recipient.) Optionally, you can also create “external” subscribers (that is, AMIS, Bridge, and/or VPIM subscribers).
Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking • Bridge Networking • VPIM Networking The schema extensions needed to support Digital Networking and AMIS Networking are part of the general set of schema extensions for Cisco Unity. For detailed information about the data that is stored in the directory, see the following white papers: Cisco Unity Data and Active Directory (Cisco Unity 5.
Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking Table 1-2 Interoperability AMIS Bridge VPIM For the most up-to-date list of supported voice messaging systems, see the applicable Supported Hardware and Software, and Support Policies for Cisco Unity, at http://www.cisco.com/en/US/ products/sw/voicesw/ps2237/ prod_installation_guides_list.html.
Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking Table 1-5 International Availability AMIS Bridge VPIM All countries in which Cisco Unity is For a list of countries for which there is a All countries in which Cisco Unity is sold. voice-fax card approved for use, see the sold. “Supported Voice-Fax Cards” section in the System Requirements, and Supported Hardware and Software for Cisco Unity Bridge, at http://www.cisco.
Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking Table 1-8 Spoken Name Confirmation AMIS Bridge VPIM Available when a recorded voice Available when a recorded voice name name exists for the AMIS subscriber. exists for the Bridge subscriber. Voice names for AMIS subscribers must be recorded individually in the Cisco Unity Administrator. Voice names for AMIS subscribers can be imported by using the Cisco Unity Bulk Import utility.
Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking Table 1-10 Delivery Receipt/Read Receipt AMIS Bridge VPIM The AMIS protocol does not support this functionality. A request for a delivery or read receipt may be allowed on either Cisco Unity or the remote AMIS voice mail system when addressing, but the request will not result in a receipt. Requests for a delivery or read receipt generated by Cisco Unity are returned from the Octel system as delivery receipts.
Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking Table 1-12 Distribution Lists AMIS Bridge The AMIS protocol does not support Octel Analog Networking does not delivery to a distribution list on the support delivery to a distribution list on recipient voice messaging system. the recipient voice messaging system. Outbound messages from Cisco Unity to the AMIS system must be addressed to a mailbox ID on the remote system.
Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking Table 1-13 Mailbox ID Translation AMIS Bridge VPIM Not available. Prefixes can be defined so that Cisco Unity subscribers can address messages to Octel subscribers by entering a network address consistent with phone network dial plans.
Chapter 1 Networking in Cisco Unity Comparison of AMIS, Bridge, and VPIM Networking Table 1-16 Private Messages AMIS Bridge The AMIS protocol does not support Supported. Messages marked private this functionality. Messages marked when they are sent are marked private private when they are sent are not when the recipient retrieves them. marked private when the recipient retrieves them. Table 1-17 VPIM Supported.
Chapter 1 Networking in Cisco Unity Road Map to the Networking Documentation: Where to Go from Here Table 1-19 AMIS Urgent Messages Bridge VPIM The AMIS protocol does not support Supported. Messages marked urgent this functionality. Messages marked when they are sent are marked urgent urgent when they are sent are not when the recipient retrieves them. marked urgent when the recipient retrieves them. Table 1-20 Supported.
Chapter 1 Networking in Cisco Unity Road Map to the Networking Documentation: Where to Go from Here Networking Guide for Cisco Unity Release 5.
CH A P T E R 2 Digital Networking Overview: Digital Networking Each Cisco Unity server has a maximum number of subscribers that it can serve. When the voice messaging needs of your organizations require more than one Cisco Unity server, the servers can be networked together such that they access a single, global directory, while at the same time, each Cisco Unity installation in the network continues to serve only those subscribers that were created on the server.
Chapter 2 Digital Networking Overview: Digital Networking Note that Cisco Unity servers that are licensed for Unified Messaging (UM) and Cisco Unity servers that are licensed for Voice Messaging (VM) can use Digital Networking to exchange messages.
Chapter 2 Digital Networking Setting Up Digital Networking • The Cisco Unity Data and Active Directory (Cisco Unity 5.x and Later with Microsoft Exchange) white paper, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html. • The Active Directory Capacity Planning (Cisco Unity Version 5.x and Later with Microsoft Exchange) white paper, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.
Chapter 2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking 9. Optionally, enable live reply between subscribers on different Cisco Unity servers. See the “Enabling Live Reply Between Cisco Unity Servers in the Same Dialing Domain (Optional)” section on page 2-11. 10. Test the Digital Networking setup. See the “Testing the Digital Networking Setup” section on page 2-12. 11.
Chapter 2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.) If the server contains more than one NIC, one value will appear for each NIC. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.
Chapter 2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking Customizing the Primary Location To Customize the Primary Location Step 1 In the Cisco Unity Administrator, go to the Network > Primary Location > Profile page. Step 2 Enter a meaningful name for the location. Step 3 Enter a Dial ID. The Dial ID identifies this location to Cisco Unity. Step 4 Record a voice name for the location.
Chapter 2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking To Set the Addressing Search Scope Step 1 In the Cisco Unity Administrator, go to the Network > Primary Location > Addressing Options page and set the addressing options as follows: • To allow subscribers that are created on the local Cisco Unity server to address messages to subscribers on other Cisco Unity servers that access the same directory, select Dialing Domain or Global Directory, as applicable.
Chapter 2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking To Set the Automated Attendant Search Scope Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon. Step 2 In the left pane, under Administrative Tools, double-click Advanced Settings Tool. Step 3 In the Unity Settings pane, click Networking—Set Auto Attendant Search Scope.
Chapter 2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking Container1 and Container2, and if CiscoUnityServer2 will import users from Container3 and Container4, the Cisco Unity message store services account for each Cisco Unity server must have SendAs permission for all four containers.
Chapter 2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking Identified subscriber messaging for subscribers on the same Cisco Unity server is enabled when the check box is unchecked. By default, the box is unchecked. Step 3 Click the Save icon. Modifying the All Subscribers Public Distribution List By default, the predefined All Subscribers public distribution list on each Cisco Unity server has the same recorded voice name and extension.
Chapter 2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking Note that individual subscribers can be granted permissions to send system broadcast messages either on the local Cisco Unity server only, or to subscribers on multiple servers.
Chapter 2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking • Cisco Unity must identify the sender of the message as a subscriber. This happens either when the sender logs in to his or her mailbox to send the message, or when identified subscriber messaging is enabled and the sender calls the recipient from a recognized subscriber phone number and is forwarded to Cisco Unity.
Chapter 2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking • To Verify Call Transfers from the Automated Attendant to Subscribers on Other Cisco Unity Servers, page 2-13 • To Verify Call Transfers from a Directory Handler to Subscribers on Other Cisco Unity Servers, page 2-13 • To Verify Identified Subscriber Messaging Between Networked Subscribers, page 2-14 • To Verify Live Reply Between Subscribers on Different Cisco Unity Servers in the Dialing Domain, page 2-1
Chapter 2 Digital Networking Digital Networking Concepts and Definitions To Verify Identified Subscriber Messaging Between Networked Subscribers Do this test if the Cisco Unity servers have been configured for identified subscriber messaging between networked subscribers. Step 1 Step 2 Verify that Cisco Unity plays an internal greeting for subscribers who leave messages, by doing the following sub-steps: a.
Chapter 2 Digital Networking Digital Networking Concepts and Definitions • Distribution Lists, page 2-22 • System Broadcast Messages, page 2-23 Locations and Digital Networking Central to how Digital Networking works is a Cisco Unity object called a location. Each Cisco Unity server is associated with one location, referred to as the default or primary location, which is created during installation and which cannot be deleted.
Chapter 2 Digital Networking Digital Networking Concepts and Definitions Release to Switch Transfers from the Automated Attendant or a Directory Handler to Subscribers on Other Cisco Unity Servers By default, when a caller enters the extension of a subscriber from the automated attendant (for example, from the opening greeting), or a caller spells the name of a subscriber from a directory handler, Cisco Unity searches only the local server for a matching subscriber.
Chapter 2 Digital Networking Digital Networking Concepts and Definitions • A subscriber places a phone call to another subscriber, and then leaves a message When the subscriber has logged on to Cisco Unity, Cisco Unity can identify the message as being from the subscriber, regardless of which Cisco Unity server the message recipient is homed on. In this case, the phone system is not involved and the recipient phone does not ring. Instead, the message is sent via Digital Networking.
Chapter 2 Digital Networking Digital Networking Concepts and Definitions Subscribers on the Cisco Unity servers in the dialing domain can use the phone to send messages to and reply to messages from the subscribers on Unity 3, and vice versa. However, identified subscriber messaging is not available between the subscribers on Unity 3 and the subscribers on the Cisco Unity servers in dialing domain A.
Chapter 2 Digital Networking Digital Networking Concepts and Definitions Figure 2-2 No Overlapping Extensions Kelly Chris Global directory Ext 4060 alt ext 456 4060 Unity 1 Phone system 2 Unity 2 69671 Phone system 1 If the numbering plans for each location do not overlap, setting up alternate extensions is optional because they are simply a convenience for subscribers.
Chapter 2 Digital Networking Digital Networking Concepts and Definitions Figure 2-3 Numbering Plans Overlap Global directory Dialing domain A Unity 1 Dialing domain B Unity 3 M Networked phone system 1 Networked phone system 2 Unity 2 Unity 4 69670 M Cisco Unity Administrator Scope With the exception of public distribution lists, all subscribers and other Cisco Unity objects (such as call handlers) that are created on your Cisco Unity server are associated with the primary location of your ser
Chapter 2 Digital Networking Digital Networking Concepts and Definitions Another instance of the Cisco Unity Administrator appears in a separate browser window. This is the Cisco Unity Administrator of the server that you selected.
Chapter 2 Digital Networking Digital Networking Concepts and Definitions Step 3 Double-click the subscriber account that you want to edit. The applicable Cisco Unity Administrator will be displayed in a browser window. See the GSM Help file for more information. Granting Administrative Rights to Other Cisco Unity Servers To access the Cisco Unity Administrator on another server, the administrators on the local Cisco Unity server need the applicable class of service rights.
Chapter 2 Digital Networking Digital Networking Concepts and Definitions By default, each Unaddressed Messages and System Event Messages distribution list has the same recorded voice name, but they are not assigned an extension because subscribers typically do not address messages to these lists. Private Lists When creating private lists, subscribers can add members from other locations if allowed by the Addressing Options settings for your default location.
Chapter 2 Digital Networking Notable Behavior Message Administrator by using the options in Table 2-1, which result in a system broadcast being transmitted to all subscribers on the local server or to all subscribers on multiple servers within the directory.
Chapter 2 Digital Networking Notable Behavior Mapping Subscribers to Cisco Unity Servers Each Cisco Unity server handles a distinct group of subscribers. In large organizations, it is possible that more than one Cisco Unity server will be in use at the same physical location. In this case, you need to determine which subscriber accounts to create on each of the Cisco Unity servers (the “home” Cisco Unity server for each subscriber), and keep a record of the mapping.
Chapter 2 Digital Networking Notable Behavior Networking Guide for Cisco Unity Release 5.
CH A P T E R 3 Cross-Server Logon, Transfers, and Live Reply This chapter describes the cross-server logon, transfer, and live reply features for Cisco Unity servers networked via Digital Networking. Phone system and network considerations for deploying cross-server features are discussed. The underlying architecture for the cross-server features is described, and design and monitoring recommendations are provided. Also included in this chapter are the procedures for activating the cross-server features.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Overview of Cross-Server Logon, Transfer, and Live Reply Table 3-1 Cross-Server Features Feature Description Cross-server logon Cross-server logon allows administrators to provide subscribers who are homed on different Cisco Unity servers in the same dialing domain with one phone number that they can call to log on to Cisco Unity.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Overview of Cross-Server Logon, Transfer, and Live Reply In your environment, these factors can create delays that may cause the cross-server features to be unusable or unfeasible for callers. You must test your cross-server configuration on a representative call path in your environment to determine whether the delays that callers experience are acceptable.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Overview of Cross-Server Logon, Transfer, and Live Reply Why Cross-Server Transfer Is Needed In installations with multiple Cisco Unity servers networked via Digital Networking, the number that Cisco Unity uses for call transfers to a subscriber is the only number replicated among the Cisco Unity servers; none of the other call transfer and screening settings are replicated.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Cross-Server Logon Why Cross-Server Live Reply Is Needed Cross-server live reply is needed for the same reasons detailed in the “Why Cross-Server Transfer Is Needed” section on page 3-4: • Only the subscriber call transfer number is replicated to the networked Cisco Unity servers. • The subscriber call transfer, call screening, call holding, and announce features are ignored.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Cross-Server Logon Although cross-server logon will transfer the calls to the home server in the above cases, doing so for a large number of subscribers will increase the load on the Cisco Unity servers. Therefore, when a subscriber account is moved to another Cisco Unity server, the subscriber phone still must be configured to call the home server.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Cross-Server Logon Step 2 Verify that calls to the pilot number for the server are routed to the Opening Greeting. The Default Call Handler routing rule (which cannot be deleted or modified) sends calls to the Opening Greeting. Therefore, if you have not added any routing rules, the server is already set to correctly process cross-server calls.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Cross-Server Transfer from the Automated Attendant and Directory Handlers To Test Cross-Server Logon Step 1 For each number listed in the Pilot Numbers section on the Network > Dialing Domain Options page, use a phone to call the number and verify that the call is routed to the Opening Greeting of the destination Cisco Unity server.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Cross-Server Transfer from the Automated Attendant and Directory Handlers • The cross-server features are supported for integrations with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager), integrations with phone systems through PIMG/TIMG units, and/or integrations with Cisco SIP Proxy Server (CSPS). Integrations with phone systems through voice cards are not supported.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Cross-Server Transfer from the Automated Attendant and Directory Handlers To Verify That Call Routing Rules Are Set to Route Calls to the Opening Greeting Step 1 In the Cisco Unity Administrator, go to the Call Routing > Direct Calls page. Step 2 Verify that calls to the pilot number for the server are routed to the Opening Greeting. The Default Call Handler routing rule (which cannot be deleted or modified) sends calls to the Opening Greeting.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Cross-Server Transfer from the Automated Attendant and Directory Handlers Step 4 In the New Value list, click 0, and then click Set. Step 5 When prompted, click OK. You do not need to restart the Cisco Unity software or server when you make a change. Note For Cisco Unity failover, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Cross-Server Live Reply To Test Cross-Server Transfer Step 1 For each number listed in the Pilot Numbers section on the Network > Dialing Domain Options page, use a phone to call the number and verify that the call is routed to the Opening Greeting of the destination Cisco Unity server. Step 2 Create a new subscriber account (or use an existing account) on each of the destination servers for testing purposes.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Cross-Server Live Reply this case, the subscriber conversation on the originating Cisco Unity plays a prompt to the caller saying that live reply is unavailable and suggesting that the caller reply to the message instead of calling the subscriber directly. Prerequisites: Enabling Cross-Server Live Reply • All of the Cisco Unity servers must be configured for Digital Networking as described in the “Setting Up Digital Networking” section on page 2-3.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Cross-Server Live Reply Procedures: Enabling Cross-Server Live Reply Verifying That Call Routing Rules Are Set to Route Calls to the Opening Greeting Do the following procedure on each Cisco Unity server in the dialing domain. For failover systems, do the procedure on both the primary and secondary servers.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Troubleshooting For failover systems, first test that the primary destination servers answer cross-server calls. Then manually fail over the destination servers to verify that the secondary server answers cross-server calls. If the destination servers are properly configured for failover, the secondary server should answer cross-server calls when the primary server is unavailable.
Chapter 3 Cross-Server Logon, Transfers, and Live Reply Dialing Domain Options Page Reference Dialing Domain Options Page Reference For information about dialing domain options settings, see the “Dialing Domain Options Page” section in the “Network Settings” chapter of the Interface Reference Guide for the Cisco Unity Administrator, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html. Networking Guide for Cisco Unity Release 5.
CH A P T E R 4 Internet Subscribers See the following sections: • Overview: Internet Subscribers, page 4-1 • Prerequisites for Setting Up Internet Subscriber Accounts, page 4-1 • Creating Internet Subscriber Accounts, page 4-2 • Internet Subscriber Concepts and Definitions, page 4-11 Overview: Internet Subscribers By creating Internet subscriber accounts, you enable Cisco Unity subscribers to send voice messages to recipients whose computers are connected to the Internet.
Chapter 4 Internet Subscribers Creating Internet Subscriber Accounts • Verify that the addressing search scope is set to either the dialing domain or the global directory on all of the networked servers, so that Cisco Unity subscribers, no matter which server they are associated with, can send messages to Internet subscribers. See the “Setting the Addressing Search Scope” section on page 2-6 for details.
Chapter 4 Internet Subscribers Creating Internet Subscriber Accounts Step 5 Click Test. Step 6 In the Test Results box, click the link provided to view the test results. Step 7 If no errors are reported, proceed to Step 8. Otherwise, do the following sub-steps: Step 8 a. Follow the advice offered in the Resolution column to correct each configuration or permissions error. b. Return to the Completing the Check Unity Configuration wizard page, and click Finish. c.
Chapter 4 Internet Subscribers Creating Internet Subscriber Accounts Note The System Administration Guide for Cisco Unity is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html. Before Creating Trusted Internet Subscriber Accounts Before creating Trusted Internet subscriber accounts, you must also consider the following two issues in addition to the issues listed in the “Before Creating Internet Subscriber Accounts” section on page 4-2: 1.
Chapter 4 Internet Subscribers Creating Internet Subscriber Accounts To Install the Voice Connector for Exchange 2000 Step 1 Log on to the Exchange server on which you are installing the Voice Connector. Step 2 Disable any virus-scanning services on the Exchange server. Step 3 If Cisco Unity is also on the server on which you are installing the Voice Connector, disable the Cisco Security Agent service, if applicable.
Chapter 4 Internet Subscribers Creating Internet Subscriber Accounts To view Voice Connector properties in Exchange System Manager, Windows Script Host version 5.6 or later must be installed on the Exchange server. (Note that if the Exchange server uses an earlier version of Windows Script Host, the Voice Connector functions properly, but you will not be able to view Voice Connector properties in Exchange System Manager.
Chapter 4 Internet Subscribers Creating Internet Subscriber Accounts Step 4 Rearrange the data so that the columns are in the same order as the column headers that you will add in Step 5. The order of the column headers does not matter, though it is a good practice to set up your CSV file as indicated here. For example, the columns of data in this sample are sorted so that the last name of the user is followed by the first name, and then by the remote address: Abade,Alex,aabade@cisco.
Chapter 4 Internet Subscribers Creating Internet Subscriber Accounts To learn more about the options presented in the dialog boxes that appear as the wizard proceeds, click Help. Step 3 When prompted to choose the type of subscriber to create, click Internet or Trusted Internet, as applicable. Step 4 Click Next, and proceed through the wizard. If the wizard reports any errors, you can: • Click OK to continue with the import, and fix the errors later. • Fix the errors.
Chapter 4 Internet Subscribers Creating Internet Subscriber Accounts Step 8 Repeat this procedure until all Internet subscriber accounts are created without error, and then proceed to the “After Creating Internet Subscriber Accounts” section on page 4-10. To Correct Errors That Occurred When Importing Data from the Directory Step 1 Browse to the directory location of the error log file that you specified during the import. (The default location and file name is C:\Error.log.
Chapter 4 Internet Subscribers Creating Internet Subscriber Accounts Step 10 On the subscriber record, customize settings as applicable, and then click the Save icon. To Create an Internet Subscriber Account by Importing Existing User Data Step 1 In the Cisco Unity Administrator, go to the Subscribers > Subscribers > Profile page. Step 2 Click the Add icon. Step 3 Select Import Existing Exchange User. Step 4 Click Select. Step 5 Select Internet.
Chapter 4 Internet Subscribers Internet Subscriber Concepts and Definitions • When a subscriber leaves the organization or otherwise no longer needs a Cisco Unity account, you can delete the Internet subscriber account. See the “Deleting Internet Subscribers” section on page 4-12 for details. Internet Subscriber Concepts and Definitions Internet subscribers are a representation in Cisco Unity of users who do not have mailboxes on the local Exchange network.
Chapter 4 Internet Subscribers Internet Subscriber Concepts and Definitions • Cannot own private lists. • Cannot set up or receive message notifications. • Cannot receive message waiting indications.
CH A P T E R 5 AMIS Networking Overview: AMIS Cisco Unity supports the Audio Messaging Interchange Specification analog (AMIS-a) protocol, which provides a mechanism for transferring voice messages between different voice messaging systems. AMIS Networking is a licensed feature.
Chapter 5 AMIS Networking Setting Up Cisco Unity to Use AMIS • Considerations for Deploying AMIS with Cisco Unified Communications Manager and Cisco Gateways, page 5-3 • Task List: Setting Up Cisco Unity to Use AMIS, page 5-3 Prerequisites Before starting the setup, verify that the following prerequisites have been met. • Cisco Unity is already installed on the server(s), and they are connected to the network as applicable to your installation.
Chapter 5 AMIS Networking Setting Up Cisco Unity to Use AMIS Considerations for Deploying AMIS with Cisco Unified Communications Manager and Cisco Gateways In a Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager) environment where AMIS calls may traverse one or more Cisco gateways or routers, we recommend that customers (or their systems integration partners) test the interoperability of such gateways with Cisco Unity before the products are deployed.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS 6. Customize the AMIS Restriction Table as needed. See the “Customizing the AMIS Restriction Table” section on page 5-11. 7. Set up the AMIS schedule. See the “Setting Up the AMIS Schedule” section on page 5-12. 8. Customize the primary location profile settings. See the “Customizing the Primary Location” section on page 5-12. 9. Create a delivery location for each remote voice messaging system.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS If the Exchange server on which the Voice Connector will be installed is in a different routing group than the Exchange servers on which Cisco Unity subscribers are homed, routing group connectors must be configured between the routing groups.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 14 Click Next. Step 15 On the Confirm Directory dialog box, click Next to launch the setup. Step 16 If you did not check the Cisco Secure Messaging Service check box in Step 7, skip to Step 17. Otherwise, do the following sub-steps in the Cisco Unity Secure Messaging Service Setup wizard: a. On the Welcome screen, click Next. b. On the Choose Destination Folder dialog, specify the destination, and click Next. c.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 5 In the tree in the left pane, expand the Servers container. If the organization properties at the top of the tree have been set such that administrative groups are displayed in the tree, the Servers container is nested within the administrative group container.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 2 If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file. Step 3 Expand the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\AvIvc Step 4 Step 5 If you want information about the messages to be sent to a user or distribution list instead of being saved to the Archive folder, do the following sub-steps. Otherwise, skip to Step 5. a.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS To Create the UAmis Account When the Partner Exchange Server Is Running Exchange 2000 or Exchange 2003 Step 1 On the Cisco Unity server, browse to the directory in which Cisco Unity is installed (the default location is C:\CommServer). Step 2 Double-click ConfigMgr.exe. The ConfigMgr dialog box appears. Step 3 Click Create and Configure AMIS Account and Mailbox.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS .\UAmis_.PS1 For more information, refer to Microsoft documentation. Step 12 On the Cisco Unity server, browse to the directory in which Cisco Unity is installed (the default location is C:\CommServer). Step 13 Double-click ConfigMgr.exe. The ConfigMgr dialog box appears. Step 14 Click Create and Configure AMIS Account and Mailbox to complete the configuration. Step 15 Click OK.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Designating Voice Ports for Outbound AMIS Calls In installations with multiple Cisco Unity servers networked together via Digital Networking, designate voice ports for AMIS calls only on those Cisco Unity server(s) that are licensed for AMIS. See the “Port Usage and Schedules” section on page 5-26 for guidelines on configuring the ports.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 2 Click the Find icon. Step 3 Double-click the AMIS restriction, which by default is named {Default AMIS}. Note Step 4 Step 5 The AMIS restriction table is specified on the Network > AMIS Options > Delivery Options page in the Local Dial Restriction Table field.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 2 Enter a meaningful name for the location. Step 3 Enter a Dial ID. The Dial ID identifies this location to Cisco Unity. Step 4 Record a voice name for the location. Step 5 For the Dialing Domain name: • If your installation consists of only one Cisco Unity server, and if you plan to enable identified subscriber messaging to include AMIS subscribers, enter a dialing domain name.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS To Create AMIS Delivery Locations by Using the Cisco Unity Administrator Step 1 In the Cisco Unity Administrator, go to the Network > Delivery Locations > Profile page. Step 2 Click the Add icon. Step 3 Enter a meaningful name for the location. Step 4 Enter the Dial ID. See the “Guidelines for Assigning Dial IDs and Extensions” section on page 9-2 for detailed information about choosing a Dial ID.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 3 If desired, add optional column headers to the first row. Be sure to separate the column headers with commas. Although the Cisco Unity Bulk Import wizard does not require that you provide the AMIS_NODE_ID column in the CSV file, we recommend that you add the column with the Node ID data to the CSV file. Step 4 Add the data for the delivery locations in the subsequent rows.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 12 If you had import errors, continue with the following “To Correct Errors That Occurred When Importing Delivery Location Data from a CSV File” procedure. To Correct Errors That Occurred When Importing Delivery Location Data from a CSV File Step 1 Browse to the directory location of the output file that you specified during the import. (The default location and file name is based on the input file.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Before Creating AMIS Subscriber Accounts This section lists—in order—the issues that you must consider before creating AMIS subscriber accounts. AMIS subscribers can be created only on a Cisco Unity Bridgehead server. Do the following tasks on the Cisco Unity Bridgehead server where you will be adding the AMIS subscribers. 1.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Although most restriction table settings do not apply to AMIS subscribers because they cannot log on to Cisco Unity or use the Cisco Personal Communications Assistant (PCA), administrators can enter call transfer numbers for AMIS subscribers. For security purposes, you should modify the restriction table used for transfers in the COS to which AMIS subscribers belong, as necessary.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS To learn more about preparing a CSV file for use with the Cisco Unity Bulk Import wizard—including information on the required and optional column headers for your CSV file—see the Cisco Unity Bulk Import wizard Help. To Prepare a CSV File for Creating AMIS Subscriber Accounts Step 1 Save the data that you will use to create Cisco Unity accounts as a CSV file.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS if a row does not contain a value, the delivery location that the Cisco Unity Bulk Import wizard prompts for is used as a default. You can import external subscribers for multiple delivery locations by using one CSV file. Step 8 To help prevent others from sending e-mail to AMIS subscribers, you may want to include the HIDE_IN_ADDRESS_BOOK column header, and enter a 1 (one) in each row of subscriber data.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Correcting CSV Import Errors The error log file contains data that the Cisco Unity Bulk Import wizard could not import. The wizard reports the first error it detects in a row in a CSV file. When you have corrected that error, the wizard may detect additional errors in the same row when the data is imported again.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 6 Select the Subscriber Template to use. Step 7 Enter the Remote Mailbox Number, which is the number that the remote voice messaging system uses to route messages to this AMIS subscriber. Step 8 Select the Delivery Location with which the subscriber is associated. Step 9 Click Add. Step 10 On the subscriber record, customize settings as applicable, and then click the Save icon.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS • Identified subscriber messaging on each server must be enabled as described in the “Enabling Identified Subscriber Messaging” section on page 5-24. • Identified subscriber messaging on each server must be extended for AMIS subscribers as described in the “Extending Identified Subscriber Messaging” section on page 5-24.
Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS Step 6 Repeat Step 1 through Step 5 on each Cisco Unity in the forest. Enabling Identified Subscriber Messaging If the system is using failover, you must make this change on both the primary and secondary servers, because the setting is stored in the registry. To Enable Identified Subscriber Messaging Step 1 In the Cisco Unity Administrator, go to the System > Configuration Settings page.
Chapter 5 AMIS Networking AMIS Concepts and Definitions you already have cross-server transfer configured, see the “Optional: Enabling Cross-Server Transfer for External Subscribers” section on page 3-10 for details on expanding the cross-server transfer functionality to include AMIS subscribers.
Chapter 5 AMIS Networking AMIS Concepts and Definitions In compliance with the AMIS protocol, Cisco Unity batches outgoing messages by node, with a maximum of nine messages per batch. If there are more than nine messages for a particular node, Cisco Unity ends the AMIS session after sending the ninth message, hangs up for a brief period of time, and then redials the node to send the next batch of messages. The AMIS protocol specifies that a message be a maximum of eight minutes long.
Chapter 5 AMIS Networking AMIS Concepts and Definitions outgoing messages reaches a multiple of nine. For example, one port will be used for message delivery if there are nine or fewer messages to a node. For 10–18 messages, two ports will be used. For 19–27 messages, three ports will be used, and so on. After a port starts an AMIS session, it continues sending messages as long as there are messages to be sent.
Chapter 5 AMIS Networking AMIS Concepts and Definitions • There could be times during the day when the number of AMIS messages spikes. The storage limit must be high enough to handle this. • If hard disk space on the Exchange server is limited, you may want to set a limit to ensure that available space is not exceeded. You may want to monitor the outgoing AMIS message traffic by running the AMIS Out Traffic Report before setting limits on the UAmis mailbox.
Chapter 5 AMIS Networking AMIS Concepts and Definitions Locations and AMIS Networking Central to how you set up AMIS is a Cisco Unity object called a location. Each Cisco Unity server is associated with one location, referred to as the default or primary location, which is created during installation and which cannot be deleted.
Chapter 5 AMIS Networking AMIS Concepts and Definitions Blind Addressing and AMIS Networking AMIS blind addressing is one of the methods that Cisco Unity provides for addressing AMIS messages to users of another voice messaging system. Blind addressing allows Cisco Unity subscribers to send messages to subscribers on the remote voice messaging system even though the recipient mailbox number, name, and recorded name are not in the directory.
Chapter 5 AMIS Networking AMIS Concepts and Definitions Note that when you delete a delivery location, blind addressees at that location are also removed from all private lists. Consider notifying subscribers of these potential changes to their private lists.
Chapter 5 AMIS Networking AMIS Concepts and Definitions • Cannot use the Cisco Unity Inbox to check messages. • Cannot own private lists. • Cannot set up or receive message notifications. • Cannot receive message waiting indications. Setting up AMIS subscribers requires more overhead for administrators of Cisco Unity than AMIS blind addressing does.
Chapter 5 AMIS Networking AMIS Concepts and Definitions You can enable ISM for AMIS, Bridge, and VPIM subscribers (collectively referred to as external subscribers), so that Cisco Unity will include them when comparing calling numbers to extensions. Note the following: • After enabling ISM for external subscribers, Cisco Unity must be restarted.
Chapter 5 AMIS Networking AMIS Concepts and Definitions Note the following: • Live reply to AMIS subscribers is enabled automatically, and cannot be disabled. • Live replies to AMIS subscribers with accounts on other Cisco Unity servers do not use the cross-server live reply functionality that can be used to live reply to Cisco Unity subscribers with accounts on other Cisco Unity servers.
Chapter 5 AMIS Networking AMIS Concepts and Definitions the contact from a user account. In this way, you can reduce the number of e-mail messages inadvertently sent to contacts and simplify addressing for those who send voice messages to AMIS subscribers at the same time. If you prefer that the associated contacts for subscribers do not appear in the Outlook address book at all, see the “Preventing Contacts From Appearing in the Outlook Address Book” section on page 5-35.
Chapter 5 AMIS Networking AMIS Concepts and Definitions Preventing Subscribers From Adding Individual Subscribers to Private Lists in the Cisco Unity Assistant In the transition from a legacy voice messaging system to Cisco Unity, your organization may choose to migrate users to Cisco Unity in phases. As a result, Cisco Unity will likely support both regular subscribers and “external” subscribers—Bridge, AMIS, or VPIM contacts (as applicable)—at the same time.
Chapter 5 AMIS Networking AMIS Concepts and Definitions Migrating Subscribers from Another Voice Messaging System to Cisco Unity If you are using AMIS to migrate from another voice messaging system to Cisco Unity, there are several tools that you can use to create Cisco Unity subscribers from AMIS subscriber information.
Chapter 5 AMIS Networking AMIS Concepts and Definitions Private List Considerations for Migrating Subscribers When you migrate AMIS subscribers, consider notifying Cisco Unity subscribers of these potential effects on private distribution list membership: • When you delete a delivery location, blind addressees are removed from all private lists. • When an AMIS subscriber becomes a regular subscriber, the AMIS subscriber is removed from all private lists.
Chapter 5 AMIS Networking AMIS Concepts and Definitions Figure 5-1 AMIS Bridgehead Configuration Exchange server 2 Unity 3 UAmis_Unity2 mailbox Unity 2 Unity 1 Directory PSTN Exchange server 1 V Remote voice messaging system (RVMS) 69378 Voice connector Design Considerations Because AMIS calls are placed and answered on the Cisco Unity server on which the AMIS delivery locations were created, you can configure your Cisco Unity servers as needed to handle AMIS traffic.
Chapter 5 AMIS Networking Maintenance individuals who use the remote voice messaging system in New York, you create an AMIS delivery location, and optionally, AMIS subscribers, on the New York Cisco Unity server. When subscribers who are associated with the Chicago Cisco Unity server address messages to the AMIS subscribers in New York, the messages are first delivered by Exchange and the Voice Connector to the UAmis mailbox that is associated with the New York Cisco Unity server.
Chapter 5 AMIS Networking Troubleshooting Step 3 On the Services tab, in the field The Following Information Services Are Set Up in This Profile, click Microsoft Exchange Server. Step 4 Click Properties. Step 5 On the Advanced tab, click Add. Step 6 In the Add Mailbox box, enter UAmis. Step 7 Click OK three times to dismiss the dialog boxes.
Chapter 5 AMIS Networking Notable Behavior Inbound Messages Are Delivered Only to Primary Extensions When addressing a message to a Cisco Unity subscriber, users on the remote voice messaging system must use the primary extension of the Cisco Unity subscriber; alternate extensions are not supported. Senders will receive an NDR if they address a message with the alternate extension of a Cisco Unity subscriber.
Chapter 5 AMIS Networking Notable Behavior Note Only the installation program will be in this language; currently, the Event Log messages, logging, properties, and configuration settings are not localized. Networking Guide for Cisco Unity Release 5.
Chapter 5 AMIS Networking Notable Behavior Networking Guide for Cisco Unity Release 5.
CH A P T E R 6 Bridge Networking The Cisco Unity Bridge acts as a networking gateway between a Cisco Unity system and an Octel system on an Octel analog network. The Bridge communicates with Octel servers by using the Octel analog networking protocol and with Cisco Unity servers by using the Digital Networking protocol, which is based on the Voice Profile for Internet Mail (VPIM) protocol, with proprietary extensions. The Bridge must be installed on a separate and dedicated platform.
Chapter 6 Bridge Networking Networking Guide for Cisco Unity Release 5.
CH A P T E R 7 VPIM Networking Overview: VPIM Networking Cisco Unity supports the Voice Profile for Internet Mail (VPIM) protocol, which is an industry standard that allows different voice messaging systems to exchange voice, fax, and text messages over the Internet or any TCP/IP network. VPIM is based on the Simple Mail Transfer Protocol (SMTP) and the Multi-Purpose Internet Mail Extension (MIME) protocol.
Chapter 7 VPIM Networking Setting Up Cisco Unity to Use VPIM Networking Related Documentation • “Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems” • “Troubleshooting VPIM Transport,” at http://www.ciscounitytools.com/Documents.htm.
Chapter 7 VPIM Networking Setting Up Cisco Unity to Use VPIM Networking Task List: Setting Up Cisco Unity to Use VPIM Networking Use the task list that follows to set up VPIM Networking in Cisco Unity. The cross-references take you to detailed procedures for the setup. If you are setting up VPIM Networking for messaging between Cisco Unity servers in different directories, do these tasks in both Cisco Unity locations. 1.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking 9. If you plan to configure Cisco Unity to automatically update the VPIM subscriber directory, run ConfigMgr.exe in order to create the UVPIM account. See the “Creating the UVPIM Account by Using ConfigMgr.exe (Optional)” section on page 7-16. 10. Customize the primary location profile settings. See the “Customizing the Primary Location” section on page 7-18. 11.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking • Choose the Exchange (or relay) server that will handle outgoing messages to the remote voice messaging system. • Choose the Exchange server(s) on which to install the Voice Connector and the VPIM Transport Event Sink. Write down the FQDN and IP address of the Exchange server(s). • Write down the FQDN and IP address of the Exchange (or relay) server(s) that handle incoming SMTP messages.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Event Sink will be installed.) While any method or combination of methods can be used, two common ways to accomplish name resolution are through Domain Name System (DNS), and by using HOSTS files. Whether you use DNS or HOSTS files, you will need to know the fully qualified domain name (FQDN) and IP address of the remote voice messaging server and the Exchange (or relay) server that handles incoming SMTP messages.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 4 If you received a reply when pinging the IP address in Step 2, but no replies when pinging the domain name in Step 3, see the “Resolving Names with IP Addresses” section on page 7-5. When the problem is resolved, continue with Step 5. Step 5 Test network connectivity in the opposite direction.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking • That the server on which the Voice Connector will be installed is able to route messages to the server that handles outgoing SMTP messages. • That the Exchange servers where Cisco Unity subscriber mailboxes are located can route messages to the Exchange server on which the Voice Connector is installed.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Verifying the Recipient Policies or Creating a New One Depending on your Exchange organization, you may be able to use the default recipient policy for the Voice Connector Exchange mailbox, or you may need to create a new recipient policy. To Check the Recipient Policies Step 1 On the Exchange server on which the Voice Connector will be installed, open the Exchange System Manager.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 11 Click OK, and then click Yes to the warning about updating the corresponding recipient e-mail addresses. Setting Up the Voice Connector for VPIM Networking Install the Voice Connector on any Exchange 2000 or Exchange 2003 server that is not part of an Exchange cluster (Microsoft does not support third-party connectors on an Exchange cluster server).
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking To Install the Voice Connector for Exchange 2000 First uninstall any previous versions of the Voice Connector. See the “Uninstalling the Cisco Unity Voice Connector” section on page 10-4. As a best practice, back up the Exchange server before installing the Voice Connector. Step 1 Log on to the Exchange server on which you are installing the Voice Connector.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 17 If you did not check the Secure Messaging Service check box in Step 7, skip to Step 18. Otherwise, do the following sub-steps in the Cisco Unity Secure Messaging Service Setup wizard: a. On the Welcome screen, click Next. b. On the Choose Destination Folder dialog, specify the destination, and click Next. c.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 6 Within the Servers container, expand the \\Mailbox Store () container for the server on which the Voice Connector is installed. Step 7 In the expanded tree, click Mailboxes. In the right pane, you should see the mailbox for “Exchange 2000 Voice Connector ()” or “AvExchangeIVC_.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 4 If you are installing the Transport Event Sink by running the Voice Connector installation program from a Cisco Unity DVD or CD, insert the disc in the computer, and browse to the VoiceConnector-Ex2000 directory. If you downloaded the Voice Connector files from the Software Center website, browse to the directory in which the files were extracted. Step 5 Double-click Install.exe, and click Next.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking To Control What Happens to Messages That Cannot Be Delivered Step 1 On the Exchange server on which the Voice Connector is installed, start Regedit. Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (See the “Restoring” topics in Registry Editor Help.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Creating the UVPIM Account by Using ConfigMgr.exe (Optional) If you plan to configure Cisco Unity to automatically update the VPIM subscriber directory based on the information received in incoming VPIM messages, you must first configure the bridgehead server by running ConfigMgr.exe with the Create VPIM Account option.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 4 In the Create the PowerShell Script That Creates the VPIM Account and Mailbox dialog box, choose the path and file name for the script that will create the VPIM account. You must run the script on the partner server or another server on which Exchange Management Shell is installed, so choose one of the following locations to save the script: • The server that you will run the script on.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Be sure to let anyone who administers Active Directory and Exchange know about the UVPIM mailbox so that it is not moved or deleted by mistake. To avoid inadvertently moving or deleting the UVPIM mailbox, consider changing the Exchange display name so that the account is more clearly identified to you or the Exchange administrator as requiring “special” treatment.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking proceed with the rest of the setup. After verifying that messaging works correctly between Cisco Unity and the voice messaging systems for which delivery locations have been configured, you can create the rest of the delivery locations. Carefully consider the Dial ID that you will assign to the delivery location.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 11 Indicate whether incoming messages from this VPIM location should be converted to another audio format. Step 12 Indicate whether outbound messages to this VPIM location should be converted to another audio format. If the remote system is Cisco Unity, typically you choose Do Convert Outgoing Messages. For systems other than Cisco Unity, typically you choose G.726.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking To Create VPIM Delivery Locations by Using the Cisco Unity Bulk Import Wizard Step 1 Before you run the Cisco Unity Bulk Import wizard, disable virus-scanning services and intrusion-detection software on the Cisco Unity server, if applicable. Otherwise, the Cisco Unity Bulk Import wizard may run slowly.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Modifying Existing Delivery Locations by Using the Cisco Unity Bulk Import Wizard If you want to use the Cisco Unity Bulk Import wizard to make modifications to existing delivery locations, you will need to create a CSV file for the modifications.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 2 In the left pane of the Tools Depot window, in the Diagnostic Tools directory, double-click SysCheck. Step 3 On the Welcome to the Cisco Unity Configuration Wizard page, click Select Configuration Tests, and click Next. Step 4 Uncheck the boxes for the message stores that are not connected to Cisco Unity. Step 5 Click Test. Step 6 In the Test Results box, click the link provided to view the test results.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking 5. Subscriber Templates In the Cisco Unity Administrator, you can specify settings for a group of subscribers by using a subscriber template. Subscriber templates contain settings that are applicable for subscribers of a particular type, such as a department. The settings from the template you choose are applied to subscriber accounts as the accounts are created.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 4 • Confirm that the data is separated by commas, and no tabs, spaces, or semicolons separate the data in the file. • If any data includes a space, quotes, or commas, contain the characters within quotes. Rearrange the data so that the columns are in the same order as the column headers that you will add in Step 5.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 12 Continue with the following “To Create VPIM Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard” procedure. To Create VPIM Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard Step 1 Disable virus-scanning services and intrusion-detection software on the bridgehead Cisco Unity server, if applicable. Otherwise, the Cisco Unity Bulk Import wizard may run slowly.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 3 Browse to the directory location of the output log file you specified during the import. (The default location and file name is C:\Output.log.) Step 4 Use a text editor to open the output log file. Step 5 Correct any records in the output file that are listed as errors in the error log file. Step 6 When you have finished editing the output log file, save it as a CSV file with a new name.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking • When a subscriber leaves the organization or otherwise no longer needs a Cisco Unity account, you can delete the subscriber account. See the “Deleting VPIM Subscribers” section on page 7-54 for details.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking • Changing the AD Location in Which Automatically Created VPIM Subscribers Are Created (Optional), page 7-31 Before Configuring VPIM Subscriber Creation Settings Before configuring the VPIM delivery location subscriber creation settings, consider the following: • If an incoming VPIM message or NDR does not contain a vCard, and the delivery location is configured to use the vCard as the source of directory update info
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking To Configure VPIM Subscriber Creation Settings by Using the Cisco Unity Administrator Step 1 In the Cisco Unity Administrator, go to the Network > Delivery Locations > Subscriber Creation page. Step 2 Check the check box for each type of update—creation, modification, or deletion—that you would like to allow for this location.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 10 Click the Save icon. Using the Cisco Unity Bulk Import Wizard to Configure VPIM Subscriber Creation Settings After you have created delivery locations and reviewed the considerations for creating subscriber accounts, you can customize the subscriber creation settings that control automatic VPIM subscriber directory updates for multiple existing delivery locations by using the Cisco Unity Bulk Import wizard.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking 3. Obtain the distinguished name of the container or OU. See the “To Obtain the Distinguished Name of the Container or Organizational Unit” procedure on page 7-33. 4. Use the Advanced Settings tool to change the container in which auto-created VPIM subscribers will be created. See the “To Change the AD Location in Which Automatically Created VPIM Subscribers Are Created” procedure on page 7-33.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 7 Click Add, then click OK. Step 8 Click Advanced. Step 9 Select the permission entry for the account that you selected in Step 6, and then click View/Edit. Step 10 In the Apply Onto list, select This Object Only (if it is not already selected). Step 11 In the Allow column of the Permissions list, check the Create Contact Objects check box, and click OK. Step 12 Click View/Edit.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Extending Identified Subscriber Messaging to Include VPIM Subscribers When a person on a remote voice messaging system who has a corresponding VPIM subscriber account calls a Cisco Unity subscriber and leaves a message, by default Cisco Unity will not identify the message as being from the VPIM subscriber.
Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking Setting Permissions on Active Directory Containers Used for Importing Subscribers If you will be importing contacts from two or more containers (for all of the Cisco Unity servers combined), the Cisco Unity message store services account on each Cisco Unity server must be granted SendAs permission on every container from which contacts will be imported on every Cisco Unity server in the forest.
Chapter 7 VPIM Networking VPIM Concepts and Definitions Extending Identified Subscriber Messaging After identified subscriber messaging has been enabled, you must extend it to include VPIM subscribers. To Extend Identified Messaging Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon. Step 2 In the left pane, under Administrative Tools, double-click Advanced Settings Tool.
Chapter 7 VPIM Networking VPIM Concepts and Definitions • Message Addressing Options, page 7-42 • VPIM Networking and Blind Addressing, page 7-43 • VPIM Subscribers, page 7-44 • Automatic VPIM Subscriber Directory Updates, page 7-46 • Identified Subscriber Messaging, page 7-52 • Live Reply to VPIM Subscribers, page 7-53 • Deleting VPIM Subscribers, page 7-54 • Extension Addresses, page 7-54 • Determining How VPIM Subscribers Appear in the Outlook Address Book, page 7-54 • Preventing Sub
Chapter 7 VPIM Networking VPIM Concepts and Definitions Figure 7-2 EXVPIM Networking Enables Messaging Between Cisco Unity Servers in Different Directories AD Forest 2 AD Forest 1 Local Cisco Unity Remote Cisco Unity 104946 Internet The VPIM specification defines the format of messages and message addresses, and how messages are exchanged between mail servers. VPIM does not specify how the mail servers interact with client applications, or how they interface with end users.
Chapter 7 VPIM Networking VPIM Concepts and Definitions Figure 7-3 Sample VPIM Message Date: Fri, 08 Nov 2002 17:39:03 GMT From: Kelly Bader <4258001@unitydomain1.cisco.com> To: 2534001@unitydomain2.cisco.com MIME-Version: 1.0 (Voice 2.
Chapter 7 VPIM Networking VPIM Concepts and Definitions For example, an outgoing VPIM message to Terry Campbell with the remote mailbox number 2233 could be addressed: To: 2233@remotevoicemailsystem.com If it is necessary to accommodate the numbering plan for your organization, the address can also contain a prefix: To: 8882233@remotevoicemailsystem.com VPIM addresses are created by the Voice Connector when sending VPIM messages; they are not entered by subscribers when addressing messages.
Chapter 7 VPIM Networking VPIM Concepts and Definitions How the Voice Connector Processes Outgoing VPIM Messages When subscribers use the phone to address a message to a VPIM recipient, Cisco Unity constructs a To address for the message in the form VPIM:_. As with any other message, Cisco Unity hands it off to Exchange for delivery. Because the message has a VPIM address type, it is first passed to the Voice Connector for processing.
Chapter 7 VPIM Networking VPIM Concepts and Definitions • Checks the delivery location to determine whether messages should be encrypted. • Hands the message back to Exchange for delivery to the Cisco Unity subscriber mailbox(es).
Chapter 7 VPIM Networking VPIM Concepts and Definitions VPIM Networking and Blind Addressing Blind addressing is one of the methods that Cisco Unity provides for addressing VPIM messages to users of another voice messaging system. Blind addressing allows Cisco Unity to address messages without having specific information about the recipients on the remote voice messaging system (such as their names and mailbox numbers).
Chapter 7 VPIM Networking VPIM Concepts and Definitions • When subscribers use ViewMail for Outlook or the Cisco Unity Inbox to listen to messages from someone at the VPIM location, the From address is in the format [VPIM:_]. Note that the sender can be identified only if the remote system included the recorded voice name of the sender in the message.
Chapter 7 VPIM Networking VPIM Concepts and Definitions • Cannot set up or receive message notifications. • Cannot receive message waiting indications. Manually setting up VPIM subscribers requires more overhead for administrators of Cisco Unity than blind addressing does. However, you can also configure automatic directory updates so that VPIM subscribers will be automatically created, modified, and deleted based on information received in incoming VPIM messages.
Chapter 7 VPIM Networking VPIM Concepts and Definitions Automatic VPIM Subscriber Directory Updates In addition to manually creating, modifying, and deleting VPIM subscribers, you can configure Cisco Unity to automatically create, update, or delete VPIM subscriber records based on information contained in incoming VPIM messages.
Chapter 7 VPIM Networking VPIM Concepts and Definitions Directory Update Processing That Occurs on the Cisco Unity VPIM Bridgehead Server The CsVPIMConnector service running on the VPIM bridgehead server monitors the UVPIM_ mailbox for directory messages.
Chapter 7 VPIM Networking VPIM Concepts and Definitions If the VPIM bridgehead server is configured for failover, automatic VPIM subscriber updates will not occur while the secondary server is active, as the CsVPIMConnector service will run only on the primary server. However, while the primary server is unavailable, the Voice Connector continues to generate directory update messages, which will be processed as soon as the primary server becomes active again.
Chapter 7 VPIM Networking VPIM Concepts and Definitions Table 7-1 VPIM Subscriber Information (continued) Subscriber Field Source for Field When vCard Is Used Extension One of the following: Recorded Voice Name Remote Mailbox Number Source for Field When Headers Are Used Notes Mailbox number in the From The extension is derived from address the appropriate source field • TEL property with no according to the rule specified in qualifier For example, if the From address the Map VPIM Subscriber con
Chapter 7 VPIM Networking VPIM Concepts and Definitions Subscriber Addressing Considerations with Automatic Updates The information contained in a VPIM subscriber account can be used to aid subscribers in addressing messages to remote mailboxes (by providing spell-by-name and spoken name confirmation, for example).
Chapter 7 VPIM Networking VPIM Concepts and Definitions Table 7-2 CsVPIMConnector Data Log File Columns Field Contents UTC Time Stamp Time the directory message was processed in Coordinated Universal Time (UTC). Logging Process Name AvRepMgr_MC Logging Process Number 30311 Local Time Stamp Time the directory message was processed in the time zone of the Cisco Unity server.
Chapter 7 VPIM Networking VPIM Concepts and Definitions Table 7-3 CsVPIMConnector Error Status Code Descriptions Error Status Code Description 100 (success) Successful attempt to create, modify, or delete the subscriber. 101 (extension conflict) Attempt to create a subscriber with an extension that already exists in the directory. 102 (alias conflict) Attempt to create a subscriber with an alias that already exists in the directory.
Chapter 7 VPIM Networking VPIM Concepts and Definitions • You must enable ISM for external subscribers for each Cisco Unity server on which the functionality is desired. • If a single Cisco Unity server is in use, the Cisco Unity server must be a member of a dialing domain for this functionality to be used. Note the difference between leaving a messaging and sending a message.
Chapter 7 VPIM Networking VPIM Concepts and Definitions Deleting VPIM Subscribers Each VPIM subscriber is associated with an Active Directory contact. When you delete VPIM subscribers in the Cisco Unity Administrator by deleting the subscriber accounts individually, the underlying contacts are automatically deleted.
Chapter 7 VPIM Networking VPIM Concepts and Definitions and to the contact. However, the number of e-mail messages that are sent to the contact may be reduced because subscribers cannot inadvertently pick the contact from the Outlook address book when addressing messages to them.
Chapter 7 VPIM Networking VPIM Concepts and Definitions want to consider preventing subscribers from adding subscribers to their private lists in the Cisco Unity Assistant, and asking them not to use the Cisco Unity phone menus to do so—at least until the migration process is complete. Use the following procedure to prevent all subscribers who are associated with the Cisco Unity server from adding individual subscribers to their private lists in the Cisco Unity Assistant.
Chapter 7 VPIM Networking VPIM Concepts and Definitions 4. Run Global Subscriber Manager from Tools Depot to delete the VPIM delivery locations and the associated VPIM subscribers and underlying contacts. 5. If the people migrating from the remote voice messaging system do not already have Active Directory accounts and Exchange mailboxes, create them. Alternatively, you can let the Cisco Unity Bulk Import wizard create the accounts. 6.
Chapter 7 VPIM Networking VPIM Concepts and Definitions Phone Prefixes Each VPIM delivery location provides the following prefixes, which are used to accommodate various numbering plans: • Remote Phone Prefix—This number is used to construct addresses for users at a VPIM location. On outgoing messages to the VPIM location, the Voice Connector adds the prefix to the beginning of the recipient mailbox number to form the To address.
Chapter 7 VPIM Networking Maintenance • The audio format in which the remote voice messaging system can send and receive VPIM messages. Some voice messaging systems support only the G.726 format for VPIM messages, but you will need to consult the documentation of the remote voice messaging server to be sure. • Network bandwidth. We recommend that incoming VPIM messages be stored in the same audio format that the local Cisco Unity server(s) use for recording and playing messages.
Chapter 7 VPIM Networking Maintenance Changing the IP Address of a Microsoft Exchange Server Depending on your network, after changing the IP address of a Microsoft Exchange server, you may need to update the Exchange SMTP virtual server settings on all other Microsoft Exchange servers in your network to reflect the new IP address so that VPIM messages are delivered correctly.
Chapter 7 VPIM Networking Notable Behavior Moving the UVPIM Mailbox For information on moving the UVPIM mailbox, see the “UVPIM Mailbox” section in the “Cisco Unity Data and Log Files” chapter of the Maintenance Guide for Cisco Unity, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html. Notable Behavior This section describes notable behavior of VPIM Networking.
Chapter 7 VPIM Networking Notable Behavior When the call transfer setting is set to “No (send directly to subscriber’s greeting),” the call transfer number is automatically set to the subscriber extension (3047 in the example above), which is replicated to the other networked Cisco Unity servers.
Chapter 7 VPIM Networking Notable Behavior If two (or more) Cisco Unity subscribers have identical extensions, messages from the remote voice messaging system will not be delivered by the Voice Connector to any of the Cisco Unity subscribers with the duplicate extensions. When the Voice Connector detects duplicate extensions, it NDRs the message back to the sender and logs a warning to the Windows Application Event log.
Chapter 7 VPIM Networking Notable Behavior Networking Guide for Cisco Unity Release 5.
CH A P T E R 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems For the most part, configuring VPIM Networking for messaging between Cisco Unity systems, and between Cisco Unity and Cisco Unity Express, is the same as between Cisco Unity and a third-party voice mail system. For example, VPIM Networking can be used for messaging in the following cases: • Between Cisco Unity systems where the partner Exchange servers are in different Active Directory forests.
Chapter 8 Messaging Between Cisco Unity Servers in Different Directories Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Correspondence Between Locations As Figure 8-1 illustrates, you create a VPIM delivery location on the local Cisco Unity server to correspond to each remote Cisco Unity Bridgehead server.
Chapter 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Messaging Between Cisco Unity Servers in Different Directories Figure 8-2 VPIM Subscribers That Correspond to Remote Cisco Unity Subscribers Primary Location Primary Location Dial ID: 333 Domain Name: paris.cisco.com Dial ID: 444 Domain Name: ny.cisco.com Internet ParisUnity VPIM Delivery Location VPIM Delivery Location Dial ID: 333 Domain Name: paris.cisco.com Dial ID: 444 Domain Name: ny.cisco.
Chapter 8 Messaging Between Cisco Unity Servers in Different Directories Figure 8-3 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems No Audio Format Conversions G.729a G729a Internet VPIM Delivery Location Dial ID: 333 Domain Name: paris.cisco.com Audio Format Conversion: Do Not Convert Outbound Messages Do Not Convert Incoming Messages ParisUnity VPIM Delivery Location Dial ID: 444 Domain Name: ny.cisco.
Chapter 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Messaging Between Cisco Unity Servers in Different Directories Example 3: One Cisco Unity Server Uses G.711 and the Other Uses G.729a Consider the case where one Cisco Unity server uses G.711 for recording and storage and the other uses G.729a. If network bandwidth is not an issue: On the Cisco Unity server that uses G.711 On the Cisco Unity server that uses G.729a • Do not convert outbound messages.
Chapter 8 Messaging Between Cisco Unity and Cisco Unity Express Servers Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Messaging Between Cisco Unity and Cisco Unity Express Servers Generally, when setting up VPIM Networking between Cisco Unity and Cisco Unity Express, you configure the Cisco Unity servers just as you would for VPIM Networking with any other voice messaging system.
Chapter 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Additional Functionality Additional Functionality In addition to the standard functionality available when using the VPIM protocol to exchange voice messages with remote voice messaging systems, certain extended functionality is available when Cisco Unity is connected via VPIM to other Cisco Unity or Cisco Unity Express servers. The following section provides further information.
Chapter 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Additional Functionality Figure 8-4 System Broadcast Messages Can Be Addressed to Subscribers on Multiple Servers in an Organization EdmontonCUE Cisco Unity Express VPIM Broadcast ID 661 LondonUnity ChicagoUnity NewYorkUnity Dial ID 444 VPIM Bridgehead ParisUnity VPIM Bridgehead Internet AtlantaUnity Dial ID 544 AD Forest 1 AD Forest 2 132280 BrusselsUnity Example 1: Addressing a System Broadcast Message
Chapter 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Additional Functionality Table 8-2 Cisco Unity VPIM Subscriber Configuration for VPIM Example Name Remote Mailbox Number Description SysBroadcast-HalifaxCUE 661 VPIM subscriber at location HalifaxCUE SysBroadcast-ADForest2 Any unused remote mailbox number VPIM subscriber at any location in ADForest2 Table 8-3 Cisco Unity Public Distribution List Configuration for VPIM Example Name Extension Description
Chapter 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Additional Functionality How Networked System Broadcast Messages Are Processed by Cisco Unity When Cisco Unity is installed, a new Windows service called CsBMsgConnector is created, along with a special mailbox that has the display name USbms_. The USbms mailbox is created in the default directory container for Cisco Unity, and is hidden from the address book.
Chapter 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Additional Functionality • Any members of the public distribution list that are not VPIM subscribers will receive the message as a regular voice message rather than as a system broadcast message, and the message properties such as start and end date will not be respected.
Chapter 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Additional Functionality – If Cisco Unity Express servers are to be included in the distribution list, find out the broadcast message VPIM ID of each Cisco Unity Express location.
CH A P T E R 9 Primary Location Settings Overview: Primary Location Settings Each Cisco Unity server has a primary location, which is created during installation and which cannot be deleted. The primary location identifies the Cisco Unity server and contains the networking information needed to communicate with other locations, which can be Cisco Unity servers or other voice messaging systems.
Chapter 9 Primary Location Settings Primary Location Profile Settings Assigning Dial IDs The primary location profile settings contain a Dial ID, which Cisco Unity uses as an identifier for the location. You need to carefully plan the numbers that you choose as Dial IDs—for both the primary location and for any delivery locations—particularly when your organization has multiple Cisco Unity servers networked together.
Chapter 9 Primary Location Settings Primary Location Addressing Option Settings particular location, if the number entered matches a private distribution list ID, the conversation offers only the private distribution list as a destination. If subscribers do not address messages to other locations by first entering a Dial ID, there is no conflict, and the minimum length for Dial IDs can be reduced to accommodate complex numbering plans.
Chapter 9 Primary Location Settings Primary Location Addressing Option Settings Subscriber Addressing Options Depending on how Cisco Unity is set up, subscribers can address messages to other subscribers by spelling the recipient name or entering a number. If desired, you can disable addressing by spelled name for all subscribers on each Cisco Unity server by unchecking the Enable Spelled Name Search in the Cisco Unity Administrator on the System > Configuration > Settings page.
Chapter 9 Primary Location Settings Primary Location Addressing Option Settings of the Networking Guide for Cisco Unity Bridge. The Networking Guide for Cisco Unity Bridge is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html. For example, a subscriber presses 3335678 on the phone to address a message.
Chapter 9 Primary Location Settings Primary Location Addressing Option Settings the search expands to subscriber extensions in the global directory. The search at each scope level includes extensions and alternate extensions for regular Cisco Unity subscribers and external subscribers. It is possible for duplicate extensions to exist in the global directory. If the entered number matches more than one extension, a list of matching names is reported back to the subscriber from which to choose.
Chapter 9 Primary Location Settings Primary Location Addressing Option Settings If you have changed the minimum number of digits in location dial IDs, Cisco Unity first searches for a matching dial ID according to the minimum that you set. For example, if you reduced the minimum length of a dial ID to one, Cisco Unity begins the search at each scope level by looking for a matching dial ID that matches the first digit entered by the subscriber.
Chapter 9 Primary Location Settings Primary Location Addressing Option Settings Figure 9-1 Subscriber Addressing Search for a Matching Number Search for a matching extension: Match found? On the local Cisco Unity server. Yes No Match found? Within the dialing domain. Yes Match(es) returned. No Match found? Globally, through the entire directory. Yes No Search for a matching location dial ID and extension: Match found? On the local Cisco Unity server.
CH A P T E R 10 Upgrading and Uninstalling Networking Options Overview This chapter provides information on upgrading and uninstalling Cisco Unity networking options.
Chapter 10 Upgrading and Uninstalling Networking Options Upgrading with VPIM Networking Upgrading with VPIM Networking The Active Directory schema must be extended for VPIM Networking. The schema should have been extended as part of upgrading Cisco Unity. After upgrading the Cisco Unity servers on which the VPIM Networking option has been previously installed, VPIM Networking should continue to work.
Chapter 10 Upgrading and Uninstalling Networking Options Removing VPIM Networking Step 4 Indicate the output file name and location, and how the data should be formatted. Step 5 Select the data to include in the output file. Step 6 Click Start. When the output is complete, Subscriber Information Dump displays a message box with the number of errors encountered in the process. Click OK to view the error log, or Cancel if no errors were encountered.
Chapter 10 Upgrading and Uninstalling Networking Options Uninstalling the Cisco Unity Voice Connector Note If you previously ran ConfigMgr.exe on one or more Cisco Unity server(s) to create the VPIM directory account in order to enable automatic VPIM subscriber directory updates, the CsVPIMConnector service may still be running on the server(s), and the UVPIM_ mailbox will still exist.
Chapter 10 Upgrading and Uninstalling Networking Options Uninstalling the Cisco Unity Voice Connector Do the procedure that applies to your installation: • To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 5.0 and Later, Voice Connector 12.0 and Later, page 10-5 • To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 4.x, Voice Connector 10.0 Through 11.0(3), page 10-5 • To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 4.x, Voice Connector 10.0 Through 11.
Chapter 10 Upgrading and Uninstalling Networking Options Determining the Voice Connector Version The mailbox for the Voice Connector is named “AvExchangeIVC_” or “Exchange 2000 Voice Connector ().” Step 7 Right-click Mailboxes in the left pane, and select Run Cleanup Agent. Step 8 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red X icon and select Purge. Click Yes in the warning dialog box. Step 9 Close the Exchange System Manager.
Chapter 10 Upgrading and Uninstalling Networking Options Determining the Voice Connector Version Step 5 In the Item Name box, click Product Version to view the product version in the Value box. Networking Guide for Cisco Unity Release 5.
Chapter 10 Upgrading and Uninstalling Networking Options Determining the Voice Connector Version Networking Guide for Cisco Unity Release 5.
CH A P T E R 11 Migrating from SMTP Networking to VPIM Networking Overview This chapter provides information on migrating from SMTP Networking to VPIM Networking for messaging between Cisco Unity servers that access different directories. Because Cisco Unity 4.x was the last train that supported the SMTP Networking option, customers who need to network Cisco Unity servers that access separate directories must migrate to VPIM Networking instead of using SMTP Networking after upgrading to Cisco Unity 5.
Chapter 11 Migrating from SMTP Networking to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking Use the task list that follows to migrate from SMTP Networking to VPIM Networking for messaging between Cisco Unity servers that access different directories. The cross-references take you to detailed procedures, most of which are in other chapters of the Networking Guide.
Chapter 11 Migrating from SMTP Networking to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking If you do not know whether you checked the check box, run the Permissions wizard in report mode. For more information, see the Report Mode Help file, PWReportHelp_.htm, in the directory where the Permissions wizard is installed. 10. If you plan to configure Cisco Unity to automatically update the VPIM subscriber directory, run ConfigMgr.
Chapter 11 Migrating from SMTP Networking to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking Step 5 Finish the migration by continuing with the procedures in the “Setting Up the Voice Connector for VPIM Networking” section on page 7-10.
Chapter 11 Migrating from SMTP Networking to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking Step 5 Click Add. Step 6 Record a voice name for the location. Step 7 Enter the SMTP domain name of the remote Cisco Unity server. Step 8 If needed to accommodate your numbering plan, or if there is more than one VPIM delivery location with the same domain name, enter a number in the Remote Phone Prefix field. Subscribers do not enter this prefix when addressing messages.
Chapter 11 Migrating from SMTP Networking to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking To Modify the CSV File for Use with the Cisco Unity Bulk Import Wizard Step 1 Open the output CSV file in a text editor or spreadsheet application.
Chapter 11 Migrating from SMTP Networking to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking To Create VPIM Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard Step 1 Prepare a subscriber template that will be used for creating the VPIM subscribers. Step 2 Disable virus-scanning services and intrusion-detection software on the bridgehead Cisco Unity server, if applicable. Otherwise, the Cisco Unity Bulk Import wizard may run slowly.
Chapter 11 Migrating from SMTP Networking to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking Step 7 Run the Cisco Unity Bulk Import wizard again with the CSV file that you saved in Step 6. Networking Guide for Cisco Unity Release 5.
GLOSSARY A Active Directory The Microsoft Windows directory service that stores information about objects on the network. Active Directory consists of a forest, domains, organizational units, containers, and objects. Different classes of objects can be represented in Active Directory including users, contacts, groups, computers and printers. The Active Directory schema can be extended to add attributes to existing object classes and to create new object classes.
Glossary Bridge Networking A Cisco Unity networking option. Allows messaging between Cisco Unity and Avaya Octel or Interchange systems on an Octel analog network by using the Cisco Unity Bridge. The Bridge, which acts as a networking gateway, must be installed on a separate and dedicated platform. Messaging between Cisco Unity and the Bridge is done by using SMTP over the Internet or any TCP/IP network.
Glossary dialing domain A dialing domain is a collection of Cisco Unity servers that access the same directory and that are integrated with the same phone system or phone system network. (Note this includes Cisco Unity servers that are configured for dual integrations.) A dialing domain is a grouping scheme that allows Cisco Unity to handle call transfers from one Cisco Unity server to another.
Glossary H home Cisco Unity server When Cisco Unity servers are networked via Digital Networking, the home Cisco Unity server is the Cisco Unity server on which a subscriber account was created. I identified subscriber ISM affects what subscribers hear when they call other subscribers from their primary or alternate messaging (ISM) extensions and are forwarded to the greetings of the subscribers they call.
Glossary N NameNet An Avaya Octel networking feature supported by Bridge Networking that allows for the propagation of text and voice names among nodes on the analog Octel network. NameNet allows subscribers to address messages to people at other nodes by spelling the recipient name, and to get voice name confirmation when addressing a message to someone on another node.
Glossary P pilot number The phone number that is used to access a Cisco Unity server. For example, subscribers dial a pilot number when logging on to Cisco Unity. The phone system that Cisco Unity is integrated with dials a pilot number when transferring callers to a greeting. Other voice messaging systems dial a pilot number when sending messages to Cisco Unity via AMIS.
Glossary transport event sink A transport event sink is code that is activated through a defined trigger, such as the receipt of a new message. When the Voice Connector is installed, it registers a transport event sink with the Windows SMTP server. Transport events occur when messages flow through the SMTP core transport system. The transport event sink is registered by the Voice Connector and monitors all incoming messages.
Glossary Voice Connector Formerly known as “Internet Voice Connector,” “IVC,” or “Voice Gateway.” The Cisco Unity Voice Connector for Exchange is a Cisco Unity networking component that enables messaging between Cisco Unity servers that access separate directories, and between Cisco Unity servers and other voice messaging systems. The Voice Connector registers with Exchange to handle certain message address types (AMIS, OMNI, VOICE, and VPIM).
Glossary Networking Guide for Cisco Unity Release 5.
Glossary Networking Guide for Cisco Unity Release 5.
Glossary Networking Guide for Cisco Unity Release 5.
Glossary Networking Guide for Cisco Unity Release 5.
Glossary Networking Guide for Cisco Unity Release 5.
Glossary Networking Guide for Cisco Unity Release 5.
Glossary Networking Guide for Cisco Unity Release 5.
Glossary Networking Guide for Cisco Unity Release 5.
INDEX schedules A about Active Directory setting permissions, setting 2-8 task list schema, extending for VPIM Networking schema extensions, overview 7-8 5-3 2-18 about 5-27 creating alternate extensions, support blind addressing 5-42 5-30 uninstalling upgrading 5-13 5-11 5-39 setting up 5-34 5-7 5-4 setup, non-English language 5-42 voice ports, designating for outbound calls 5-32 5-42 5-24 about 5-31 adding to private lists, preventing 5-36 live reply 5-33 appearance i
Index live reply 5-33 migrating 5-37 dialing domains addressing options 2-17 addressing search scopes defined B 2-17 2-15 identified subscriber messaging Bridge networking overlapping numbering plans 6-1 release to switch transfers 2-16 2-17 2-16 Digital Networking C overview prerequisites Cisco Unity Administrator scope searching for subscriber accounts Cisco Unity Bridge networking data architecture testing setup 2-21 upgrading 6-1 new lists phone system considerations 10-1
Index concepts 4-11 P creating by using Cisco Unity Administrator creating by using Cisco Unity Bulk Import wizard 4-6 cross-server transfer, enabling deleting primary location settings addressing option settings 4-10 customizing 4-12 4-2 9-2 minimum dial ID length, changing 4-1 prerequisites 9-3 2-6 dial IDs, assigning issues in creating overview 4-9 numbering plan guidelines 4-1 overview Trusted, issues in creating 4-4 9-2 9-2 9-1 profile settings 9-1 subscriber addressing optio
Index Trusted Internet subscribers concepts extending to include VPIM subscribers inbound message delivery 4-11 issues in creating inbound search scope 4-4 IP address, changing U live reply 7-53 locations 7-40 maintenance uninstalling AMIS Networking Voice Connector 10-1 VPIM Networking 7-42 7-38 between Cisco Unity servers in different directories 8-1 upgrading Digital Networking 7-60 messaging 10-3 AMIS Networking 7-62 7-59 message parts 10-4 VPIM Networking 7-62 message add
Index appearance in Outlook address book call transfer settings creating 7-54 7-61 7-22 creating by using Cisco Unity Administrator 7-27 creating by using Cisco Unity Bulk Import wizard 7-24 deleting 7-54 directory updates, automatic 7-46 directory update settings, customizing 7-28 identified subscriber messaging, extending to include VPIM subscribers 7-34 issues in creating migrating 7-22 7-56 subscriber information, populating 7-48 Networking Guide for Cisco Unity Release 5.
Index Networking Guide for Cisco Unity Release 5.
