User manual

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Hardware Installation Guide for Cisco Media Experience Engine 3000

OL-17000-01

Chapter 5 Troubleshooting the Cisco MXE 3000

Troubleshooting Undetermined Problems

Use the information in this section if the diagnostic tests did not identify the failure, the devices list is

incorrect, or the system is inoperative.

Note Damaged data in CMOS can cause undetermined problems.

Note Damaged data in BIOS code can cause undetermined problems.

Check the LEDs on all the power supplies. If the LEDs indicate the power supplies are working correctly,

follow these steps:

Step 1 Power down the device.

Step 2 Be sure the device is cabled correctly.

Step 3 Remove or disconnect the following devices (one at a time) until you find the failure (power up the

device and reconfigure it each time):

• Any external devices

• Surge suppressor device (on the device)

DIMM failure, slot X

(amber)

Red • DIMM in slot X has failed.

• DIMM in slot X is an unsupported type, and no valid

memory exists in another bank.

— Amber • DIMM in slot X has reached single-bit correctable

error threshold.

• DIMM in slot X is in a pre-failure condition.

• DIMM in slot X is an unsupported type, but valid

memory exists in another bank.

DIMM failure, all slots in

one bank (amber)

Red No valid or usable memory is installed in the system.

Overtemperature (amber) Amber The Health Driver has detected a cautionary temperature

level.

— Red The server has detected a hardware critical temperature

level.

Fan module (red) Red The minimum fan requirements are not being met in one

or more of the fan modules. One or more fans have failed

or are missing.

Power supply signal

interlock (amber)

Red The power supply signal cable is not connected to the

system board.

Table 5-1 System LED and Internal LED Color Combinations and Statuses

System LED and Color

Internal Health

LED Color Status