User's Manual

ExplanationSymptom
One or more of the following factors might apply:
•
You must change the line state (for example,
go off-hook or have a connected call).
•
You must press More to reveal additional
softkeys.
•
The conference station is not configured to
support the feature associated with that softkey.
Contact your administrator for more
information.
The softkey that you want to use does not appear
One or more of the following factors might apply:
•
You cannot barge an encrypted call if the
conference station you are using is not
configured for encryption. When your barge
attempt fails for this reason, the conference
station plays a fast busy tone.
•
You have toggled on the Privacy softkey.
Barge fails and results in a fast busy tone
You will be disconnected from a call that you have
joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
You are disconnected from a call that you joined using
Barge
The other party might have call forwarding enabled.Cisco CallBack fails
Phone administration data
Your system administrator might ask you to access administration data on the conference station for
troubleshooting purposes.
Then...If you are asked to...
Choose Apps > Admin Settings > Network
Configuration, and then navigate to the item that you
want to view.
Access network configuration data
Choose Apps > Admin Settings > Status, and then
navigate to the item that you want to view.
Access status data
Choose Apps > Admin Settings > Phone
Information, and then navigate to the item that you
want to view.
Access model information
Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3
82
Troubleshooting
Phone administration data