User's Manual

Quality Reporting Tool
Your system administrator may temporarily configure the conference station with the Quality Reporting Tool
(QRT) to troubleshoot performance problems. Invoking the QRT reports a problem with the current call to
the system administrator.
Report IP phone problems
Procedure
Step 1
Press More.
Step 2
Use the navigation bar and Select button to locate and select QRT.
The information is sent to your system administrator.
Redial
Redial allows you to call the most recently dialed phone number.
Redial number
Procedure
To redial the last number you called, press Redial.
Shared lines
Shared lines allow you to use one phone number for multiple devices.
A shared line is useful if you have multiple devices and want one phone number, share call-handling tasks
with coworkers, or handle calls on behalf of a manager. The other devices that share your line are referred to
as remote devices, and a call that is being handled by a device that shares your line is referred to as a remote
call.
When a call comes in on the shared line, the conference station rings and your coworker's device rings. Either
you or your coworker can answer the call, place the call on hold, or transfer the call.
The Call button on the DCU has an LED that indicates the call state. For example:
•
Remote in use: solid red LED.
•
Remote hold: pulsing red LED
Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3
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Calling Features
Quality Reporting Tool