User's Manual

Switch between active and multiple holding calls
Procedure
Step 1
If you are on an active call and there are multiple calls on hold, the Calls softkey becomes available and a
call list of holding calls is displayed on the screen.
Step 2
Use the navigation bar to highlight the call you want to make active. Press Resume.
The current active call is placed on hold and the selected call is now active.
Hold active call and answer new incoming call
Procedure
Pressing answer Answer while on an active call automatically places the active call on hold and answers the
incoming call
Hold Reversion
Hold Reversion provided a notification that a call is left on hold. Hold reversion notifications are similar to
new call notifications.
Depending on the configuration of the conference station, you may see one or more of the following:
•
An animated icon that appears as an incoming call for 2 seconds and then as a hold icon for 2 more
seconds.
•
A single ring that repeats at regular intervals.
•
The Call button on the DCU flashes green.
•
The LEDs on the sound base flash green.
Respond to Hold Reversion notification
Procedure
Press Answer
Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3
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Calling Features
Switch between active and multiple holding calls