User's Manual

Call Pickup
Call Pickup allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your
phone.
You might use Call Pickup if you share call-handling tasks with coworkers.
There are three ways you can pick up a call:
•
Pickup: Allows you to answer a call that is ringing on another phone within your call pickup group.
If multiple calls are available for pick up, the conference station picks up the oldest call first.
•
Group Pickup: Allows you to answer a call on a phone that is outside your call pickup group by:
◦
Using a group pickup number that is provided by your system administrator.
◦
Dialing the number of the ringing phone.
•
Other Pickup: Allows you to answer a call that is ringing on another phone within in your call pickup
group or in an associated call pickup group.
Your system administrator sets up the call pickup group you are in, and sets the call pickup softkeys.
Answer call using Pickup
Procedure
Step 1
Press Pickup to transfer a ringing call within your pickup group to the conference station.
Step 2
If the call rings, press Answer to connect to the call.
Answer call using Group Pickup and Group Pickup Number
Procedure
Step 1
Press Group Pickup to answer a call on a phone outside your pickup group.
Step 2
Enter the group pickup number.
Step 3
If the call rings, press Answer to connect to the call.
Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3
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Calling Features
Call Pickup