User's Manual

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Privacy, page 60
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Quality Reporting Tool, page 61
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Redial, page 61
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Shared lines, page 61
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Speed Dial, page 62
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Transfer, page 62
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WebDialer, page 63
Softkey feature map
Depending upon how your system administrator sets up your phone, not all features may be available to you,
some features may be accessed from a different softkey, or additional softkey features will be available.
This table provides a guide to some of the softkey features that are commonly available for various call states.
Also shown is the function of the Call button for the matching state.
Call buttonSoftkey 4Softkey 3Softkey 2Softkey 1Call State
Off hookMore1AppsNew CallRedialIdle
More2Fwd AllMsgsContacts
AnswerDivertAnswerRing in
DialXSpeed DialCallCancelOn hook (pre-dial)
On hookMore1AppsCancelRedialOff hook
More2CallsMsgsContacts
On hookCallbackCancelRing out
On hookMore1AppsEnd CallHoldConnected
More2ConfTransferContacts
TopParkConfList
ResumeMore1AppsNew CallResumeOn hold
TopDivertMsgsContacts
Cisco Unified IP Phone 8831 User Guide for Cisco Unified Communications Manager 9.3
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Calling Features
Softkey feature map