Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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C ON T E N T S CHAPTER 1 Introducing Cisco MeetingPlace Video Integration Release 5.
Contents Uninstalling Cisco MeetingPlace Video Integration CHAPTER 4 3-19 Configuring and Managing Cisco MeetingPlace Video Integration About the Cisco MeetingPlace MeetingTime Software Application About Video-Conferencing Access Information 4-1 4-1 4-1 About Changing System Configuration Settings 4-2 Changing Values Entered During Installation of Cisco MeetingPlace Video Integration Changing Settings in Other Components 4-3 About Managing Video-Conferencing Resources About Configuring Port Paramete
Contents CHAPTER 6 Troubleshooting 6-1 Viewing the Eventlog 6-1 Setting the Level of Logging Detail General Troubleshooting Guidelines 6-1 6-2 Problems Configuring and Initiating Cisco MeetingPlace Video Integration Problems Scheduling a Video Conference Problems Joining a Video Conference Problems During a Video Conference 6-2 6-5 6-5 6-7 INDEX Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.
Contents Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.
C H A P T E R 1 Introducing Cisco MeetingPlace Video Integration Release 5.3 Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3 describes Cisco MeetingPlace Video Integration.
Chapter 1 Introducing Cisco MeetingPlace Video Integration Release 5.3 Naming Conventions Used in This Guide This guide also does not describe in detail how to configure Cisco CallManager. Cisco IPVC video conferencing, Cisco CallManager, and Cisco MeetingPlace audio and web-conferencing systems must be up and running before you install Cisco MeetingPlace Video Integration. For information on any of the preceding systems, see the documents listed in Additional References, page 1-4.
Chapter 1 Introducing Cisco MeetingPlace Video Integration Release 5.3 Features and Benefits of Cisco MeetingPlace Video Integration 4. At the scheduled meeting time, invitees use the information in the meeting notification to join each aspect of the conference: the Cisco MeetingPlace web and voice conferences and the video conference hosted on the Cisco IPVC MCU.
Chapter 1 Introducing Cisco MeetingPlace Video Integration Release 5.3 Additional References • Ease-of-use features that simplify the rich-media conferencing process for users include the following: – Unified scheduling, which allows users to coordinate all conferencing resources from a single point. Scheduling is done through familiar desktop applications such as Microsoft Outlook, Lotus Notes, or a web browser.
Chapter 1 Introducing Cisco MeetingPlace Video Integration Release 5.3 Additional References Cisco CallManager Release 4.1 documentation http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/index.htm Release 4.0 documentation http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/index.htm Cisco IP Video Telephony Solution Reference Network Design (SRND) for Cisco CallManager Release 4.0 http://www.cisco.
Chapter 1 Introducing Cisco MeetingPlace Video Integration Release 5.3 Additional References Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.
C H A P T E R 2 Cisco MeetingPlace Video Integration Components and Process This chapter describes the components that are required for the Cisco MeetingPlace Video Integration solution: • Overview of Components, page 2-1 • Supported Cisco MeetingPlace System Configurations, page 2-4 • About the Cisco MeetingPlace Video-Conferencing Process, page 2-4 Overview of Components The components shown in Figure 2-1 and described in Table 2-1 work together to provide video conferences that are integrated wit
Chapter 2 Cisco MeetingPlace Video Integration Components and Process Overview of Components Figure 2-1 Cisco MeetingPlace audio server Cisco IP/VC MCU RTP H.320 video endpoint XML Cisco MeetingPlace Web Conferencing Cisco IP/VC PRI Gateway Cisco CallManager Cisco MeetingPlace for Outlook (optional) M M Cisco MeetingPlace H.323/SIP IP Gateway PSTN M M Cisco IOS H.323 Gatekeeper M IP Cisco IP Phone H.323 video endpoint H.
Chapter 2 Cisco MeetingPlace Video Integration Components and Process Overview of Components Table 2-1 Components Needed to Integrate Video Conferencing in Cisco MeetingPlace (continued) Component Cisco MeetingPlace Web Conferencing Functions • Displays a user interface to schedule and attend meetings. • Displays video participant status. • Provides the web-conferencing meeting room from which users can join and control video conferences.
Chapter 2 Cisco MeetingPlace Video Integration Components and Process Supported Cisco MeetingPlace System Configurations Table 2-1 Components Needed to Integrate Video Conferencing in Cisco MeetingPlace (continued) Component Video endpoints Cisco CallManager (Optional) Functions • Capture and transmit video images and audio from each user or location. • Receive and display video images and audio from other video-conference participants to the user or location.
Chapter 2 Cisco MeetingPlace Video Integration Components and Process About the Cisco MeetingPlace Video-Conferencing Process Figure 2-2 Video endpoint Cisco IP Phone Cisco MeetingPlace audio server IP 1 Cisco IP/VC MCU 3 Video endpoint 2 Cisco IP Phone IP Video endpoint IP 6 5 4 Video endpoint 92341 Cisco IP Phone 1 The audio of the telephone participants is processed by the Cisco MeetingPlace audio server.
Chapter 2 Cisco MeetingPlace Video Integration Components and Process About the Cisco MeetingPlace Video-Conferencing Process How Video Conferences Start The Cisco IPVC MCU is configured to allow Cisco MeetingPlace Video Integration to control all H.323 video-conferencing resources and meeting operations on the Cisco IPVC MCU, including initiating meetings. Cisco MeetingPlace does not control SCCP resources on the Cisco IPVC MCU.
Chapter 2 Cisco MeetingPlace Video Integration Components and Process About the Cisco MeetingPlace Video-Conferencing Process After the link is established, all further communication between the Cisco IPVC MCU and the Cisco MeetingPlace audio server is handled through the Cisco MeetingPlace Video Integration component, which communicates with the Cisco MeetingPlace audio server through MPAgent.
Chapter 2 Cisco MeetingPlace Video Integration Components and Process About the Cisco MeetingPlace Video-Conferencing Process How Video Conferences Run About the Video Images The visual stream to and from the video endpoints is entirely processed by the Cisco IPVC MCU. After the call is connected, the media stream is routed from the video endpoint, through the Cisco IPVC MCU for processing into a unified video stream, and back to the video endpoints for display to the users.
Chapter 2 Cisco MeetingPlace Video Integration Components and Process About the Cisco MeetingPlace Video-Conferencing Process How Video Conferences End The video conference on the Cisco IPVC MCU ends when the Cisco MeetingPlace conference ends, according to the standard rules for ending conferences on the Cisco MeetingPlace audio server. At this time, Cisco MeetingPlace Video Integration tells the Cisco IPVC MCU to terminate the video conference.
Chapter 2 Cisco MeetingPlace Video Integration Components and Process About the Cisco MeetingPlace Video-Conferencing Process Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.
C H A P T E R 3 Installing Cisco MeetingPlace Video Integration Perform the following tasks to set up Cisco MeetingPlace Video Integration: • Before You Install, page 3-1 • Installing Cisco MeetingPlace Video Integration, page 3-18 • Uninstalling Cisco MeetingPlace Video Integration, page 3-19 Before You Install Complete the following tasks in order before you run the Cisco MeetingPlace Video Integration installer: • Making Sure Component Systems Are Up and Running, page 3-1 • Verifying your Vide
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install • Release 5.3 of the Cisco MeetingPlace system is up and running, including Cisco MeetingPlace audio server and Cisco MeetingPlace Web Conferencing. • All video endpoints that your organization supports (H.323, SCCP, and ISDN) can successfully participate in video conferences on the Cisco IPVC MCU. Endpoints must be able to join both by dialing in and by having the Cisco IPVC MCU call the endpoint.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install We do not recommend changing settings in the Cisco IPVC MCU after users have begun to schedule conferences via Cisco MeetingPlace if such changes reduce the number of available video conferences or ports. Before changing the settings in the Cisco IPVC MCU, see Changing Settings in Other Components, page 4-3.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Step 4 Click the Add button. The Add User dialog box appears. Step 5 In the “User name” field, enter the name that you want the Cisco MeetingPlace Web Conferencing server to use to log in to the Cisco IPVC MCU. Step 6 In the “Access level” field, click Administrator or Operator. Step 7 In the Password field, enter the password that you want this user to have.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Step 1 Click MCU, then click Settings. Step 2 Click the Advanced button. Step 3 Click the Commands button. The Advanced Command dialog box appears. Step 4 In the Advanced Command dialog box, do the following: a. In the Available commands window, click Audio indication interval. Your selection appears in the Command field. b. Tip c.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Note The Cisco MeetingPlace service prefixes appear automatically on the IP/VC Administrator Services page for new Cisco IPVC MCUs. However, these services do not appear when you upgrade your Cisco IPVC MCU to Release 3.5.24. To display these services, you must use the restore factory defaults option. In doing so, you will lose your current configuration.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Setting the Core Service Parameters Step 1 Click MCU on the sidebar and click the Services tab. Step 2 Click the Add button. The Select Service dialog box appears. Step 3 To create a new service, click OK. The Add Service dialog box appears. Step 4 In the “Service prefix” field, enter the value that you want to use for the Cisco MeetingPlace service. Step 5 Uncheck the SCCP Service check box.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Making Sure that a Conference Password Is Not Required Step 1 Click the Management button. The Management Settings dialog box appears. Step 2 Make sure that password-related parameters are unchecked. Step 3 Click OK. The Add Services dialog box appears. Setting Conference View Parameters When you set view parameters, use the Cisco MeetingPlace service template as a model.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Step 5 In the “Voice activate method” field, we recommend that you click All see one to have all participants see the current speaker. Step 6 To disable automatic switching of nonspeaking participants, uncheck Enable auto-switch. Step 7 To save these conference-view parameters and to close the Edit View dialog box, click OK. Special Instructions for Accommodating SCCP Endpoints Because SCCP endpoints require the H.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Parameter Value Initial Layout Desired multiple participant layout (for example, 4 participant) Max Layout Desired multiple participant layout (for example, 4 participant) Use Processor EMP Format (in the Video Schemes Settings section) H.263 Other parameters As desired Step 3 Click OK. Step 4 Check the Display all conference views check box. Step 5 Click Add View.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Step 5 To save these conference-view parameters and to close the Edit View dialog box, click OK. Saving Your Service To save your service, click OK at the bottom of the Service page. Configuring the Cisco MeetingPlace Audio Server Perform the following tasks before you install Cisco MeetingPlace Video Integration.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Configuring Cisco MeetingPlace H.323/SIP IP Gateway The Cisco MeetingPlace H.323/SIP IP Gateway connects the Cisco MeetingPlace system to the network. Cisco MeetingPlace H.323/SIP IP Gateway also initiates the call that connects the Cisco MeetingPlace audio server with the Cisco IPVC MCU. • If your MeetingPlace system currently supports Cisco IP telephony, you do not need to make further changes to the Cisco MeetingPlace H.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Step 2 Click Admin. Step 3 Click Site Properties. Step 4 On the Cisco MeetingPlace Web Conferencing Administration page for your site, set Allow Web Load Balancing in Ad Hoc Video Meetings to No.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install (Optional) Configuring Cisco MeetingPlace for Outlook If your Cisco MeetingPlace system includes Cisco MeetingPlace for Outlook, perform the tasks in this section. If not, skip this section. Cisco MeetingPlace for Outlook generates meeting notifications that users receive when they are invited to a meeting. These notifications are generated from templates that you can optionally customize.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install There are many ways to set up Cisco CallManager to work with Cisco MeetingPlace Video Integration. For example, you can use the guidelines in the Cisco IP Video Telephony Solution Reference Network Design to set up Cisco CallManager to route all calls, or you can follow the example in this section to have the gatekeeper route H.323 calls. The best solution will depend on your network environment and requirements.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Step 5 Click Insert. Creating an H.225 Trunk for the Cisco IPVC MCU Step 1 From the Cisco CallManager Administration menu bar, choose Device > Trunk. Step 2 Click Add a New Trunk. Step 3 For Trunk Type, choose H.225 (Gatekeeper Controlled). Step 4 Click Next. Step 5 Enter options: Field Value Device Name The IP address of your Cisco IPVC MCU. Description A name that identifies this trunk.
Chapter 3 Installing Cisco MeetingPlace Video Integration Before You Install Parameter Value Route Pattern/Hunt Pilot The MeetingPlace service prefix you defined on the Cisco IPVC MCU, followed by an exclamation point (!). Description The MeetingPlace Service on the Cisco IPVC MCU, or a different name that describes this route pattern. Cisco CallManager 4.0: The IP address or hostname of the H225 Trunk (Gatekeeper Controlled) that you created. Gateway or Route/Hunt List Cisco CallManager 4.
Chapter 3 Installing Cisco MeetingPlace Video Integration Installing Cisco MeetingPlace Video Integration Step 2 If you will install Cisco MeetingPlace Video Integration in the DMZ, and if the Cisco IPVC MCU is installed behind the firewall, open TCP port 3336 through the firewall to allow you to connect Cisco MeetingPlace Video Integration to the Cisco IPVC MCU.
Chapter 3 Installing Cisco MeetingPlace Video Integration Uninstalling Cisco MeetingPlace Video Integration Step 6 All Cisco MeetingPlace services will restart automatically after the installation is complete. Click the refresh button in the Services window to update the view. Step 7 To see if your system is configured correctly, click the orange Cisco MeetingPlace icon in the system tray at the bottom of the computer screen and choose Eventlog.
Chapter 3 Installing Cisco MeetingPlace Video Integration Uninstalling Cisco MeetingPlace Video Integration Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.
C H A P T E R 4 Configuring and Managing Cisco MeetingPlace Video Integration This chapter contains the following information: • About the Cisco MeetingPlace MeetingTime Software Application, page 4-1 • About Video-Conferencing Access Information, page 4-1 • About Changing System Configuration Settings, page 4-2 • About Managing Video-Conferencing Resources, page 4-4 • About Managing User Profiles for Video Use, page 4-10 • About Video-Conferencing Statistics, page 4-13 About the Cisco Meeting
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Changing System Configuration Settings Users of ISDN video endpoints dial in using an ordinary E.164 number, wait for an IVR prompt, then enter the code for the conference they want to attend. Table 4-1 Video Conferencing Access Information Parameter Values Where Specified Video Service Code The service prefix that is assigned to the dedicated MeetingPlace service created on the Cisco IPVC MCU.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Changing System Configuration Settings If you need to change values that you entered during installation of Cisco MeetingPlace Video Integration, or change configuration settings in any of the other component parts needed to make the system work, see the following sections.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Managing Video-Conferencing Resources Step 5 Step 6 If you change any of the following, make the corresponding changes in Cisco MeetingPlace Video Integration, as described in Changing Values Entered During Installation of Cisco MeetingPlace Video Integration, page 4-3: • The service prefix you specified on the Cisco IPVC MCU that identifies Cisco MeetingPlace conferences • MCU IP Address • MCU User Account • MCU User
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Managing Video-Conferencing Resources Table 4-2 Conference and Port Parameters Parameter Values Where Specified Maximum number of simultaneous conferences that are possible This number depends on settings in the Cisco IPVC MCU. This number is dynamically taken from the Cisco IPVC MCU and cannot be changed in MeetingTime.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Managing Video-Conferencing Resources Table 4-2 Conference and Port Parameters (continued) Parameter Values Where Specified Maximum number of video ports that users can schedule for a conference. 2 to the maximum number of ports that can be scheduled in advance.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Managing Video-Conferencing Resources Table 4-2 Conference and Port Parameters (continued) Parameter Values Number of video floater ports in the system. This number cannot be zero. It is the total of the following: Video-conferencing floater ports differ from audio floater ports and are described in About Configuring the Number of Video Floater Ports, page 4-7. Number of video overbook ports in the system.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Managing Video-Conferencing Resources Configuring the Required Minimum Number of Video Floater Ports Each video conference requires one dedicated video port to link the audio stream of the video conference to the Cisco MeetingPlace audio conference, and this port may be taken from the pool of video floater ports. Therefore, the number of floater ports you allocate cannot be zero.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Managing Video-Conferencing Resources We recommend setting the number of video overbook ports to about 20% of the total number of video conferencing ports available.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Managing User Profiles for Video Use Step 1 Use the information in this section to calculate the number of video overbook ports. Step 2 Enter the number of video overbook ports in the Video overbook ports field in MeetingTime: Click the Configure tab, then click Server Configuration, then scroll down in the panel on the right to Video overbook ports.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Managing User Profiles for Video Use Table 4-5 Configure For Each User Item Values Where to Configure Allow video scheduling? No In the profile of the user, in the Restrictions section Yes Users who are allowed to schedule meetings will see the video scheduling Group Dflt (Group Default) option when they schedule a meeting. Otherwise, the video scheduling option will not appear on the scheduling form.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Managing User Profiles for Video Use Important Information About DMZ Configurations and Video Conferencing When users schedule immediate or reservationless meetings, their profile settings determine whether or not the meeting allows Internet access to the web conference.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Video-Conferencing Statistics Users can change their video connection bandwidth via the Account Basics page in Cisco MeetingPlace Web Conferencing, or in MeetingTime. If the endpoint does not support the specified bandwidth, participants will have only voice capability. If the Cisco IPVC MCU has an MP card, viewing multiple participants (continuous presence mode) requires more bandwidth than viewing only the active speaker.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Video-Conferencing Statistics Viewing Video-Conferencing Statistics Step 1 Use the information in Table 4-6 to view video-conferencing statistics. Table 4-6 Video-Conferencing Statistics Statistic To View This Information For each meeting or instance of a recurring meeting, you can view the following values: In MeetingTime, click the Review tab. Search for the meeting or meetings you are interested in.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Video-Conferencing Statistics Table 4-6 Video-Conferencing Statistics Statistic To View This Information For the range of dates you choose, which unidentified participants attended meetings via video endpoint, and when each participant entered and left the video conference. In MeetingTime, click the Report tab, then click Raw Participant Join Leave Info in the panel on the left.
Chapter 4 Configuring and Managing Cisco MeetingPlace Video Integration About Video-Conferencing Statistics Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.
C H A P T E R 5 Using Cisco MeetingPlace Video Conferencing This chapter contains a detailed description of Cisco MeetingPlace video-conferencing from a nontechnical perspective. It assumes all necessary hardware and software are up and running.
Chapter 5 Using Cisco MeetingPlace Video Conferencing About Setting Up End Users for Video Conferencing in Cisco MeetingPlace Meeting Type Video-Conferencing Behavior Reservationless meetings (not all Cisco MeetingPlace systems have this functionality) Video conferences are not scheduled with reservationless meetings but can be created and attended on an ad-hoc basis when users join the conference or during the conference. See About Attending Ad-Hoc Video Conferences, page 5-6 for requirements.
Chapter 5 Using Cisco MeetingPlace Video Conferencing About Scheduling Video Conferences About Scheduling Video Conferences All aspects of Cisco MeetingPlace conferences (data, voice, and video) must be scheduled on the Cisco MeetingPlace audio server before anyone can attend them. However, they do not need to be scheduled in advance; they can be scheduled as immediate or reservationless meetings.
Chapter 5 Using Cisco MeetingPlace Video Conferencing About Attending Cisco MeetingPlace Video Conferences • Passwords are never required to attend an immediate or reservationless meeting, even if meeting schedulers enter a password when they schedule a meeting. To schedule a meeting that has password protection, schedulers can include a Meeting ID that is different from their profile ID when they schedule the meeting.
Chapter 5 Using Cisco MeetingPlace Video Conferencing About Attending Cisco MeetingPlace Video Conferences For participants who attend via a desktop video endpoint, the video image appears separately in the window of their desktop video endpoint, not in the Cisco MeetingPlace web-conferencing meeting room window. Profiled users connect with the bandwidth specified in their profile or with the default bandwidth if their profile does not specify a bandwidth.
Chapter 5 Using Cisco MeetingPlace Video Conferencing About Attending Cisco MeetingPlace Video Conferences About Attending Video Conferences Via SMTP E-mail Clients Cisco MeetingPlace SMTP E-Mail Gateway provides Cisco MeetingPlace meeting notifications to users of SMTP e-mail applications.
Chapter 5 Using Cisco MeetingPlace Video Conferencing Video Features and Functions in the Meeting Room During the Conference Ad-hoc video conferencing is convenient in situations like these: • The meeting is an immediate or reservationless meeting. • The conference scheduler did not schedule video resources with the meeting. • The conference was scheduled via the TUI (Telephone User Interface, formerly called the VUI, or voice user interface.
Chapter 5 Using Cisco MeetingPlace Video Conferencing Video Features and Functions in the Meeting Room During the Conference The video image can be the active speaker only (or the room the active speaker is in, in the case of room-based systems), or multiple people (or rooms) including the active speaker (or the room the active speaker is in, in the case of room-based systems.) If multiple images are displayed, participants do not control which participants are shown.
Chapter 5 Using Cisco MeetingPlace Video Conferencing Video Features and Functions in the Meeting Room During the Conference • View only the active speaker (or the room the speaker is in) or view multiple participants (or the rooms they are in). The participant list indicates when a video participant joins or leaves, mutes or unmutes, or pauses or resumes their video transmission.
Chapter 5 Using Cisco MeetingPlace Video Conferencing Information for End Users • If participants are in the waiting room, they can neither speak to nor see each other. The meeting scheduler determines whether all invitees enter as audience or all invitees enter an "open-floor" meeting and can speak. About Extending a Video Conference A conference will be extended only if enough video and audio ports are available to accommodate all participants.
C H A P T E R 6 Troubleshooting Troubleshooting topics are divided into the following areas: • Viewing the Eventlog, page 6-1 • General Troubleshooting Guidelines, page 6-2 • Problems Configuring and Initiating Cisco MeetingPlace Video Integration, page 6-2 • Problems Scheduling a Video Conference, page 6-5 • Problems Joining a Video Conference, page 6-5 • Problems During a Video Conference, page 6-7 Viewing the Eventlog All Cisco MeetingPlace logging is made to the Gateway SIM eventlog.
Chapter 6 Troubleshooting General Troubleshooting Guidelines For This Level of Detail Set the Tracing Level To More detailed logging than the Retail setting, less Mid. detailed than the Detail setting. Detailed data for debugging purposes. Detail. Set the key for this level only when needed, because this setting quickly fills the log. Step 4 Click OK. This change may take up to one minute to take effect.
Chapter 6 Troubleshooting Problems Configuring and Initiating Cisco MeetingPlace Video Integration • Retrieve system resource data from the Cisco MeetingPlace Audio Server. • Verify the existence on the Cisco IPVC MCU of the service prefix entered during installation. • Verify the existence on the Cisco IPVC MCU of the required Voice Activated conference view. • Synchronize with the Cisco MeetingPlace audio server the status of an existing conference on the Cisco IPVC MCU.
Chapter 6 Troubleshooting Problems Configuring and Initiating Cisco MeetingPlace Video Integration Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to register MPVideo as authorizer.\n"); Solution • Cisco MeetingPlace Video Integration is unable to register itself as the authorizer on the Cisco IPVC MCU. Check the authorization settings on the Cisco IPVC MCU. See Setting Cisco IPVC MCU Parameters Required to Support Cisco MeetingPlace, page 3-4.
Chapter 6 Troubleshooting Problems Scheduling a Video Conference Problems Scheduling a Video Conference Problem A user attempted to schedule a video meeting but the meeting could not be scheduled. Solution One of the following may be the cause: • Insufficient video ports are available for the time specified. If this occurs often, consider reducing the number of floater ports or increasing the number of overbook ports. See About Configuring Port Parameters, page 4-7.
Chapter 6 Troubleshooting Problems Joining a Video Conference • If the participant is attempting to join on an ad-hoc basis, video resources cannot be guaranteed and may not be available. • It is possible, though highly unlikely, that video ports may be unavailable, even if video ports have been scheduled in advance. If this problem occurs frequently, consider reducing the number of overbook ports you have specified.
Chapter 6 Troubleshooting Problems During a Video Conference Problem (For load-balancing configurations only) The voice and web conferences are up and running but the video conference is unavailable. Solution The Cisco MeetingPlace web-conferencing server on which Cisco MeetingPlace Video Integration is installed may have been down or unavailable at the start of a conference.
Chapter 6 Troubleshooting Problems During a Video Conference Problem No video when joining a video meeting with Cisco VT Advantage. Solution Make sure the video codecs match on the Cisco IPVC MCU and Cisco CallManager. Problem Only View Active Speaker is available; users cannot choose to View Multiple People.
Chapter 6 Troubleshooting Problems During a Video Conference Problem Telephone keypad commands do not work (for example, #5 to mute.) Solution This is correct behavior. Video endpoints are connected to the Cisco IPVC MCU, not directly to the Cisco MeetingPlace audio server, so Cisco MeetingPlace key commands do not apply. Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.
Chapter 6 Troubleshooting Problems During a Video Conference Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.
I N D EX setting value for Cisco MeetingPlace Video Integration 4-10 A breakout sessions ad-hoc video conferencing adding to existing conference and load balancing attending entering 1-3 3-12 5-6 to 5-7 C initiating and joining joining 1-4 changing settings 2-7 scheduling for Cisco MeetingPlace Video Integration 5-3 in Cisco IPVC MCU Allow Internet Access parameter about 5-9 configuring to work with Cisco MeetingPlace Video Integration 3-12, 3-14 to 3-17 attending meetings dialing in 2
Index Cisco IPVC MCU cards data conferencing card rate matching card Cisco MeetingPlace Web Conferencing installing 3-2 prerequisites for Cisco MeetingPlace Video Integration 3-2 3-2 Cisco IPVC PRI Gateway DID number assigned to using with Cisco MeetingPlace Video Integration 4-2 2-3, 2-4 using with Cisco MeetingPlace Video Integration 2-3 Cisco MeetingPlace Audio Server configuring to work with Cisco MeetingPlace Video Integration 3-11 prerequisites before installing Cisco MeetingPlace Video I
Index using the service prefix E using with Cisco MeetingPlace Video Integration 2-3, 2-4 E.
Index using to configure Cisco MeetingPlace Video Integration 4-1 MP processor 3-6 recurring meetings and video conferencing 5-1 reports Multipoint Control Unit using to troubleshoot Cisco MeetingPlace Video Integration 6-7 see MCU rescheduling muting audio transmission video conferences 5-8 5-4 reservationless meetings and video conferencing N 5-2, 5-5 scheduling video conferences negotiation priority for codecs now speaking feature 5-3 resources 3-11 control 5-8 4-4 control of H.
Index attending meetings T bandwidth terminating video conferences 2-9, 5-10 components modifying for Cisco MeetingPlace Video Integration 3-11 troubleshooting 6-5 to 6-7 Cisco MeetingPlace Video Integration 6-5 5-9 2-9 1-3 extending meetings 5-10 immediate meetings 5-1 5-10 lecture-style meetings 6-7, 6-8 license 6-8 5-2 3-2 load-balancing configurations 6-7 using Cisco VT Advantage with DMZ configurations video link problems ending 2-8 3-18, 4-11 leaving a meeting video confere
Index using a video link video controls visual images in Cisco MeetingPlace Video Integration 2-8 2-6 to 2-7 1-4 video floater ports voice-activated conference views 1-3 video overbook ports 3-6 1-3 views view active speaker 5-8, 5-9 view multiple people video controls 5-8, 5-9 1-4 video endpoints about 1-3 address 4-11 functions of H.
