- Cisco Network Router User's Manual

E-82
Cisco Intrusion Prevention System Appliance and Module Installation Guide for IPS 7.1
OL-24002-01
Appendix E Troubleshooting
Gathering Information
Tech Support Information
The show tech-support command is useful for capturing all sensor status and configuration information.
This section describes the show tech-support command, and contains the following topics:
• Understanding the show tech-support Command, page E-82
• Displaying Tech Support Information, page E-82
• Tech Support Command Output, page E-83
Understanding the show tech-support Command
The show tech-support command captures all status and configuration information on the sensor and
includes the current configuration, version information, and cidDump information. The output can be
large, over 1 MB. You can transfer the output to a remote system. For the procedure for copying the
output to a remote system, see Displaying Tech Support Information, page E-82.
Note Always run the show tech-support command before contacting TAC.
Displaying Tech Support Information
Use the show tech-support [page] [destination-url destination_url] command to display system
information on the screen or have it sent to a specific URL. You can use the information as a
troubleshooting tool with TAC. The following parameters are optional:
• page—Displays the output, one page of information at a time. Press Enter to display the next line
of output or use the spacebar to display the next page of information.
• destination-url—Indicates the information should be formatted as HTML and sent to the
destination that follows this command. If you use this keyword, the output is not displayed on the
screen.
• destination_url—Indicates the information should be formatted as HTML.The URL specifies where
the information should be sent. If you do not use this keyword, the information is displayed on the
screen.
• You can specify the following destination types:
– ftp:—Destination URL for FTP network server. The syntax for this prefix is:
ftp:[[//username@location]/relativeDirectory]/filename or
ftp:[[//username@location]//absoluteDirectory]/filename .
– scp:—Destination URL for the SCP network server. The syntax for this prefix is:
scp:[[//username@]location]/relativeDirectory]/filename or
scp:[[//username@]location]//absoluteDirectory]/filename .
Displaying Tech Support Information
To display tech support information, follow these steps:
Step 1 Log in to the CLI using an account with administrator privileges.
Step 2 View the output on the screen. The system information appears on the screen, one page at a time. Press
the spacebar to view the next page or press Ctrl-C to return to the prompt
sensor# show tech-support page