User Guide

3
Cisco Customer Response Applications 3.0 on the Cisco ICS 7750 Documentation Locator
78-14101-02
Product Documentation
Printed Documentation
You can order printed versions of these documents:
• Getting Started with Cisco Customer Response Applications (Order Number DOC-7813033=)
• Cisco Customer Response Applications Administrator Guide (Order Number DOC-7813874=)
• Cisco Customer Response Applications Developer Guide (Order Number DOC-7813860=)
• Cisco Customer Response Applications Editor Step Reference Guide (Order Number
DOC-7813859=)
Documentation for Cisco IP Agents
The following documentation provides information for Cisco IP Agents. You can access each document
at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/agents/index.htm
• Cisco Customer Response Applications Agent Desktop Plug-in Tasks—Describes how to install the
CRA Agent Desktop, how to install the Alternative Pronunciations plug-in, and how to access the
Cisco CallManager from the CRA Login window.
• Cisco Agent Desktop User’s Guide—Provides in-depth information for agents using the Cisco Agent
Desktop software
• Cisco IP Phone Agent User’s Guide—Provides in-depth information for IP phone agents using the
Cisco IP Phone Agent software
• Cisco Agent Desktop Quick Reference Guide (Standard Version)—Quick reference for using the
standard version of Cisco Agent Desktop
• Cisco Agent Desktop Quick Reference Guide (Enhanced Version)—Quick reference for using the
enhanced version of Cisco Agent Desktop
• Cisco IP Phone Agent Quick Reference Guide—Quick reference for using the Cisco IP Phone Agent
phone service
Documentation for Cisco IP Supervisors
The following documentation provides information for Cisco IP Agents. You can access each document
at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_0/english/super/index.htm
• Getting Started—Cisco Desktop Product Suite 4.3 (ICD)—Provides an overview of the
Cisco Desktop Product Suite, including a description of system components, a step-by- step
description of a typical call, and hints on how Cisco Desktop Product Suite can automate your
contact center
• Cisco Customer Response Applications Historical Reports User Guide—Describes how to use the
CRA Historical Reports system
• Cisco Customer Response Applications Supervisor Desktop Plug-in Tasks—Describes how to install
the CRA Supervisor Desktop and how to install the CRA Historical Reports client
• Cisco Supervisor Desktop User’s Guide—Provides in-depth information for supervisors using the
Cisco Supervisor Desktop software