Cisco ICS 7750 System Description Release 2.3.0 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
C ON T E NT S Preface ix Audience ix Organization x Related Documentation xi Cisco ICS 7750 Documentation xi Backup Power Supply Documentation xi VIC, WIC, and VWIC Documentation xi Catalyst 3500 Series XL Documentation xi Cisco IP Phone Documentation xii Obtaining Documentation xii World Wide Web xii Documentation CD-ROM xii Ordering Documentation xiii Documentation Feedback xiii Obtaining Technical Assistance xiv Cisco.
Contents Making Converged Networks a Reality 1-4 Cisco AVVID 1-4 Cisco IP Telephony Architecture 1-4 Advantages of Converged Networks 1-6 CHAPTER 2 Processor Cards Feature Summary 2-1 System Processing Engine Card 2-2 Feature Summary 2-5 Technical Specifications 2-6 System Switch Processor Card 2-7 Feature Summary 2-9 Technical Specifications 2-11 System Alarm Processor Card 2-12 Feature Summary 2-14 Technical Specifications 2-14 Multiservice Route Processor Card 2-16 Feature Summary 2-18 Technical Spec
Contents WICs 2-37 WIC-1T and WIC-2T 2-37 WIC-2A/S 2-39 WIC-1B-S/T 2-40 WIC-1B-U 2-41 WIC-1DSU-56K4 2-41 WIC-1DSU-T1 2-43 VWICs 2-44 VWIC-1MFT-T1 and VWIC-2MFT-T1 2-44 VWIC-1MFT-E1 and VWIC-2MFT-E1 2-46 CHAPTER 3 Summary of Power and Cooling System Features 3-1 Cisco ICS 7750 Chassis, Backplane, and Fan Tray 3-1 Key Features 3-2 Technical Specifications 3-3 Power Supply Module 3-4 Key Features 3-6 Technical Specifications 3-6 Power Protection Component 3-7 Uninterruptible Power Supply 3-7 Cisco RPS 300
Contents Fault Management Module 4-8 Cisco IOS 4-9 Cisco CallManager 4-13 Key Features 4-15 System Capabilities 4-17 Specifications 4-18 CHAPTER 5 Summary of Software Applications Features 5-1 Internal Software Applications 5-1 Cisco CallManger Extended Services 5-2 Cisco CallManager Extension Mobility 5-2 Cisco CallManager Auto Attendant 5-3 Key Features 5-5 Specifications 5-6 Cisco Unity Voice Messaging 5-6 Components 5-6 Key Features 5-9 Configuration Options for Cisco Unity Voice Messaging 5-10 Spec
Contents CiscoWorks2000 5-25 LAN Management Solution 5-25 Routed WAN Management Solution 5-28 Service Management Solution 5-30 CHAPTER 6 Features of Cisco IP Phones 6-1 Cisco IP Phone 7960 and Cisco IP Phone 7940 6-2 Key Features 6-3 Technical Specifications 6-4 Cisco IP Phone 7910 and 7910+SW 6-5 Key Features 6-7 Technical Specifications 6-7 Cisco IP Phone Expansion Module 7914 6-9 Key Features 6-9 Technical Specifications 6-11 Cisco IP Conference Station 7935 6-12 Key Features 6-14 Technical Specifica
Contents CHAPTER 7 Features of LAN-Based Switching Technologies 7-1 Catalyst 3524-PWR XL Switch 7-1 Key Features 7-2 Technical Specifications 7-4 Catalyst 4000 Switches 7-6 Catalyst 6000 Switches 7-7 CHAPTER 8 Features of Other Compatible Cisco Devices 8-1 Cisco 1750 Modular Access Router 8-1 Cisco 2600 Series Routers 8-2 Key Benefits 8-3 Cisco Voice Gateway 200 8-3 Features 8-4 DT-24+ and DE-30+ Digital Gateway Modules 8-5 DT-24+ Digital Gateways 8-5 DT-30+ Digital Gateways 8-5 Features 8-6 INDEX C
Preface The Cisco Integrated Communications System (ICS) 7750 (referred to from this point on as the Cisco ICS 7750 or the system) is an integrated communications platform designed to enable easy, rapid deployment and management of key data and converged voice/data applications and services, including IP telephony, content delivery networking, and multiservice routing.
Preface Organization Note This guide is not intended to instruct you on how to install or service a Cisco ICS 7750 but rather is intended to provide an overview of how to use the product in voice and data networking. Organization This guide is organized as follows: • Chapter 1, “Overview,” provides a functional overview, describes the features, and gives a system overview of the Cisco ICS 7750.
Preface Related Documentation Related Documentation This section describes other publications in the Cisco ICS 7750 documentation set as well as related Cisco publications. Cisco ICS 7750 Documentation To see a list of Cisco ICS 7750 documentation, refer to the Cisco ICS 7750 Documentation Locator for Release 2.2.0. For a high-level overview of the Cisco ICS 7750 system, refer to the Cisco ICS 7750 Documentation Roadmap.
Preface Obtaining Documentation • Cisco IOS Desktop Switching Software Configuration Guide: Catalyst 2900 Series XL and Catalyst 3500 Series XL Cisco IOS 12.
Preface Obtaining Documentation Ordering Documentation Cisco documentation is available in the following ways: • Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace: http://www.cisco.com/cgi-bin/order/order_root.pl • Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store: http://www.cisco.com/go/subscription • Nonregistered Cisco.
Preface Obtaining Technical Assistance Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site. Cisco.com Cisco.
Preface Obtaining Technical Assistance Inquiries to Cisco TAC are categorized according to the urgency of the issue: • Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. • Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
Preface Obtaining Technical Assistance Cisco TAC Escalation Center The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
C H A P T E R 1 Overview This chapter introduces the Cisco ICS 7750 and includes the following sections: • Introduction, page 1-1 • Making Converged Networks a Reality, page 1-4 Introduction The Cisco ICS 7750 is an all-in-one solution that enables you to migrate from a circuit-switched network to an IP telephony network. The Cisco ICS 7750 is a six-universal-slot, industry-grade chassis system.
STATUS MODE DUPLX SPEED STATUS MODE S U AT ST M AR AL 1 R PW System Alarm Processor M AR AL System Switch Processor S U AT ST M AR AL 2 R PW System Processing Engine 310 S U AT ST S AR AL M System Processing Engine 310 U AT ST M AR AL 1 2 3 Analog Station Interface 160 0 S U AT ST T0 O SL 3 4 4 7 7 N N TD SH TD SH N TD SH N TD SH N TD SH N TD SH IN USE N TD SH 8 O C M 0 SB U 1 VIC FXS VIC FXS 9 10 1 1 M O C 2 1 SB U 1 SB U 11 T1 O SL 13 SEE MANUAL BE
Chapter 1 Overview Introduction Processor Cards Table 1-1 lists the processor cards that are available for use in the Cisco ICS 7750 chassis. Table 1-1 Cisco ICS 7750 Processor Cards Card Type Card Names Chassis Slot Description 1-6 MRP cards run Cisco IOS and provide the functionality of multiservice routers and H.323-compliant voice gateways. Analog station interface (ASI) cards add support for high-density analog Foreign Exchange Station (FXS) ports (8- and 16-port versions are available).
Chapter 1 Overview Making Converged Networks a Reality Making Converged Networks a Reality The Cisco ICS 7750 is a new offering in the Cisco Architecture for Integrated Voice, Video, and Data (AVVID) product line. By combining the elements needed to build a complete IP telephony system, including data and voice networking, the Cisco ICS 7750 provides a truly “converged” solution.
Chapter 1 Overview Making Converged Networks a Reality Figure 1-2 Separate Voice and Data Networks Network servers PSTN or PBX IP network Telephone network 45884 + PCs Figure 1-3 Printers POTS-phone or fax PBX Phone or Centrex PBX Phone or Centrex Voice and Data Networks Integrated with the Cisco ICS 7750 PSTN Cisco ICS 7750 IP network IP Circuit-switched IP POTS-phone or fax Cisco IP Phone IP Cisco IP Phone 45885 Printers PCs Cisco ICS 7750 System Description 78-10360-02 1-5
Chapter 1 Overview Making Converged Networks a Reality Advantages of Converged Networks Because converged networks use a single, packet-based infrastructure for all data, voice, and video communications, implementing such networks reduces costs. The following are additional advantages of converged networks: • Budget leverage. You can reduce your telecom budget and devote the money saved to other purposes, such as information systems. • Integration of campus and branch office networking equipment.
C H A P T E R 2 Processor Cards Feature Summary Processor cards supported by the Cisco ICS 7750 include the following: • System Processing Engine Card, page 2-2 • System Switch Processor Card, page 2-7 • System Alarm Processor Card, page 2-12 • Multiservice Route Processor Card, page 2-16 • Analog Station Interface Cards, page 2-22 • Voice and WAN Interface Cards, page 2-29 Figure 2-1 shows the Cisco ICS 7750 with all these cards installed.
Chapter 2 Processor Cards Feature Summary System Processing Engine Card Figure 2-1 Cisco ICS 7750 System Cards CISCO ICS 7700 SERIES INTEGRATED COMMUNICATIONS SYSTEM SLOT 1 SLOT 2 SLOT 5 SLOT 6 SLOT 7 SLOT 8 U AT ST S S M M AR AR AL AL M AR M PW 1 PW INPUT 100-240V~ 47-63Hz 3A R 2 YB YB N FA KE KE AR O AR O D D 6 6 TE M P 7 7 SH SH SH N N SH TD TD N N TD TD N N N TD SH N TD SH TD IN USE SH TD 8 O M 1 1x C O 2 SB M U SB 1 1 13 FOR SERVICE US
Chapter 2 Processor Cards Feature Summary System Processing Engine Card System redundancy is highly recommended. You can easily build in redundancy by adding SPEs for additional call-processing capabilities. For recovery, you should regularly perform a backup of all applications installed on the SPE, using the backup mechanisms that are recommended in the documentation for each application. Note SPE200 cards that were used prior to system software release 2.1.0 are now obsolete.
Chapter 2 Processor Cards Feature Summary System Processing Engine Card Figure 2-2 SPE310 Card System Processing Engine 310 ST AT U Status LED S AL AR M Alarm LED KE YB OA RD Port for keyboard and mouse SH TD N Hot-swap button US B 0 US B 1 USB 1 port FOR SERVICE USE ONLY USB 0 port VID 52593 EO Monitor port Cisco ICS 7750 System Description 2-4 78-10360-02
Chapter 2 Processor Cards Feature Summary System Processing Engine Card Feature Summary Key features and benefits of the SPE310 include the following: • This card has a 700-MHz Pentium III processor, a 32-KB Level 1 cache, and a 256-KB Level 2 cache. • This card has 512 MB of onboard memory (on the motherboard) and two 168-pin dual in-line memory module (DIMM) sockets. Each socket can hold a 256-MB DIMM or a 512-MB DIMM, for a maximum card memory capacity of 1.5 GB.
Chapter 2 Processor Cards Feature Summary System Processing Engine Card Technical Specifications Table 2-1 lists the technical specifications for the SPE card. Table 2-1 Technical Specifications for the SPE Card Type Description Processor Intel Pentium III 700 MHz CPU Memory 1.5-GB SDRAM maximum Storage 20.4-GB or 40-GB hard disk drive Operating system Microsoft Windows 2000 Server Database software Microsoft SQL Server 7.0 Dimensions and weight Height: 10.5 in. (26.67 cm) Width: 1.6 in.
Chapter 2 Processor Cards Feature Summary System Switch Processor Card Table 2-1 Technical Specifications for the SPE Card (continued) Type Description Safety C-UL per CSA C22.
Chapter 2 Processor Cards Feature Summary System Switch Processor Card Figure 2-3 SSP Card AT U S AL AR M Alarm LED SH Hot-swap button TD System Switch Processor ST Status LED N 1X Port 1x activity LED Ethernet port 1x 30221 Ethernet port 2x Port 2x activity LED 2X Two of the SSP Ethernet ports are external 10/100 Ethernet RJ-45 ports on the front panel, used for switching functionality between the Cisco ICS 7750 and any connected Catalyst 3500 Series XL or other Catalyst switches.
Chapter 2 Processor Cards Feature Summary System Switch Processor Card The Ethernet ports are identified as follows: • f0/1—External 1x port for connecting to 10BASE-T, 100BASE-TX, and 10/100 Ethernet switches • f0/2—External 2x port for connecting to 10BASE-T, 100BASE-TX, and 10/100 Ethernet switches • f0/3—Slot 1 • f0/4—Slot 2 • f0/5—Slot 3 • f0/6—Slot 4 • f0/7—Slot 5 • f0/8—Slot 6 Feature Summary Key features and benefits of the SSP include the following: • 10BASE-T/100BASE-TX support—
Chapter 2 Processor Cards Feature Summary System Switch Processor Card • High performance—The SSP is compatible with the Catalyst 2900 Series XL Cisco switch to provide the following features: – 10.8-Gbps switching fabric. – Cisco Group Management Protocol (CGMP) enables a switch to selectively forward routed IP multicast traffic to targeted multimedia end stations only.
Chapter 2 Processor Cards Feature Summary System Switch Processor Card • Security—The SSP supports the following security features: – Secure addressing secures a port to an individual Media Access Control (MAC) address or a group of up to 132 MAC addresses. Addresses can be learned or entered manually. – Administrators can choose the level of security, notification, and resulting actions. – Password-protected in-band and out-of-band management.
Chapter 2 Processor Cards Feature Summary System Alarm Processor Card Table 2-2 Technical Specifications for the SSP Card (continued) Type Description Nonoperating (storage) environment Temperature shock: –4 to 149ºF (–20 to 65ºC) at 41ºF (5ºC) per minute Temperature range: –4 to 149ºF (–20 to 65ºC) Altitude: up to 15,000 ft (4570 m) Relative humidity: 5 to 95% Safety AS/NZS 3260, TS001 CE IEC 950/EN 60950 UL 1950/CSA 22.2 No.
Chapter 2 Processor Cards Feature Summary System Alarm Processor Card Figure 2-4 SAP Card AT System Alarm Processor ST U S Status AL AR M Alarm PW R 1 Power 1 PW LEDs N TE M P SH TD N Hot-swap button FA Temperature 2 Fan R Power 2 C O M 1 C O M 30220 2 COM ports Console port CONSO LE Cisco ICS 7750 System Description 78-10360-02 2-13
Chapter 2 Processor Cards Feature Summary System Alarm Processor Card Feature Summary Key features and benefits of the SAP include the following two COM ports and one console port: • The COM 1 port is a 115-kbps port that supports a 9-pin RS-232 cable. Use this port for monitoring an uninterruptible power supply (UPS). • The COM 2 port is a 115-kbps port that supports a 9-pin RS-232 cable. Use this port for connecting to a legacy voice-mail system (Simplified Message Desk Interface (SMDI) only).
Chapter 2 Processor Cards Feature Summary System Alarm Processor Card Table 2-3 Technical Specifications for the SAP Card (continued) Type Description Nonoperating (storage) environment Temperature shock: –4 to 149ºF (–20 to 65ºC) at 41ºF (5ºC) per minute Temperature range: –4 to 149ºF (–20 to 65ºC) Altitude: up to 15,000 ft (4570 m) Relative humidity: 5 to 95% Emissions and immunity CFR47, Part 15, Class B radiated and conducted emissions limits, standards Subpart B, 1995, unintentional radiators E
Chapter 2 Processor Cards Feature Summary Multiservice Route Processor Card Multiservice Route Processor Card The multiservice route processor (MRP) card is a voice- and data-capable router that supports both digital and analog voice trunks and WAN routing interfaces. Using the MRP you can link remote Ethernet LANs to the Public Switched Telephone Network (PSTN) and existing private branch exchanges (PBXs), as well as most common analog devices such as fax machines and teleconferencing stations.
Chapter 2 Processor Cards Feature Summary Multiservice Route Processor Card Figure 2-5 MRP Card AT US AL M Alarm AR LEDs SL OT SH TD N Hot-swap button 0 Slot 0 Multiservice Route Processor 200 ST Status SL OT 30222 1 Slot 1 LED Cisco ICS 7750 System Description 78-10360-02 2-17
Chapter 2 Processor Cards Feature Summary Multiservice Route Processor Card Feature Summary Key features and benefits of the MRP include the following: • Digital signal processor (DSP) support—Supports up to ten DSPs; each DSP can handle multiple voice channels, depending on the codec complexity. • Interface cards support—The MRP architecture incorporates VIC, WIC, and VWIC cards, a RAM memory expansion slot, packet voice data module (PVDM) slots, and a Virtual Private Network (VPN) module slot.
Chapter 2 Processor Cards Feature Summary Multiservice Route Processor Card • Voice compression—Up to six voice calls can occupy a single 64-KB data channel simultaneously, without compromising data performance. Cisco IOS voice-compression technology integrates data and voice traffic to enable use of existing data networks. • High-performance RISC architecture—Supports VPN applications with tunneling and security, and DSL, cable, and other broadband access technologies.
Chapter 2 Processor Cards Feature Summary Multiservice Route Processor Card Table 2-4 Technical Specifications for the MRP200 and MRP300 Cards (continued) Type Description Expansion slots Two packet voice/data module (PVDM) expansion slots, supporting 4-, 8-, 12-, 16-, and 20-channel PVDMs For a list of MRP card PVDM requirements for any supported combination of WICs, VICs, and VWICs, refer to the “PVDM Requirements” appendix in the Cisco ICS 7750 Installation and Configuration Guide.
Chapter 2 Processor Cards Feature Summary Multiservice Route Processor Card Table 2-4 Technical Specifications for the MRP200 and MRP300 Cards (continued) Type Description Operating environment Temperature range: 32 to 104ºF (0 to 40ºC) Altitude: 10,000 ft (3000 m) Relative humidity: 10 to 85% Shock: 54 in./s (1.37 m/s) Vibration: 0.
Chapter 2 Processor Cards Feature Summary Analog Station Interface Cards Analog Station Interface Cards Analog station interface (ASI) cards enable you to connect to analog telephones, fax machines, and teleconferencing stations.
Chapter 2 Processor Cards Feature Summary Analog Station Interface Cards Figure 2-6 ASI81 Card AT US 0 AL M 1 Alarm AR LEDs 2 SL Analog Station Interface 81 ST Status OT 0 Slot 0 3 4 5 6 SH TD N 7 IN USE Hot-swap button SL OT 56944 1 Slot 1 LED Cisco ICS 7750 System Description 78-10360-02 2-23
Chapter 2 Processor Cards Feature Summary Analog Station Interface Cards Figure 2-7 ASI160 Card AT US 0 AL AR M 1 Alarm 2 Analog Station Interface 160 ST Status LEDs 3 4 5 6 7 SH TD N Hot-swap button 8 9 10 11 12 14 15 IN USE 56945 13 Cisco ICS 7750 System Description 2-24 78-10360-02
Chapter 2 Processor Cards Feature Summary Analog Station Interface Cards Feature Summary Key features and benefits of the ASI81, MRP3-8FXS, ASI160, and MRP3-16FXS cards include the following: • High-density analog port support—Enables you to continue to support analog telephones as you migrate to IP Phones. • DSP support—Supports up to eight DSPs on the ASI160 and MRP3-16FXS, or ten DSPs on the ASI81 and MRP3-8FXS. Each DSP can handle multiple voice channels, depending on the codec complexity.
Chapter 2 Processor Cards Feature Summary Analog Station Interface Cards • External data security—IPSec tunneling with DES and 3DES encryption provide standards-based data privacy, integrity, and authenticity as data travels through a public network. • Remote access security—For remote access VPNs, L2F and L2TP combine with IPSec encryption to provide a secure multiprotocol solution (for IP, IPX, and AppleTalk traffic). Mobile users can dial in to a service provider’s local POP.
Chapter 2 Processor Cards Feature Summary Analog Station Interface Cards Table 2-5 Technical Specifications for the ASI and MRP3 Cards (continued) Type Description Optional Flash SIMM module (MRP3-8FXS and MRP3-16FXS only) 80-pin SIMM module for adding up to 64 MB of Flash memory, using a single 16-, 32-, or 64-MB Flash SIMM Optional cards ASI81 and MRP3-8FXS: One modular VIC/WIC/VWIC slot Expansion slots Two PVDM expansion slots, supporting 4-, 8-, 12-, 16-, and 20-channel PVDMs (16-channel PVDM
Chapter 2 Processor Cards Feature Summary Analog Station Interface Cards Table 2-5 Technical Specifications for the ASI and MRP3 Cards (continued) Type Description Safety C-UL per CSA C22.2 1950 TUV Bauart per EN 60950 UL recognized per UL 1950 3rd edition Emissions standards BSMI CNS13438, Class B CAN/CSA-C22.2 No.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Voice and WAN Interface Cards MRP200 and MRP300 cards have two slots while ASI81 and MRP3-8FXS cards have one slot that accept existing VICs, WICs, and VWICs that are used in Cisco 1700, 2600, and 3600 series routers. This interface card support helps you build upon existing Cisco networks while maintaining interoperability and consistent end-to-end service between locations.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Table 2-6 WIC, VIC, and VWIC Cards for MRP, ASI81, and MRP3-8FXS Cards (continued) Module Description VWIC-2MFT-T1 Two-port T1/fractional T1 multiflex trunk with CSU/DSU VWIC-2MFT-E1 Two-port E1/fractional E1 multiflex trunk with CSU/DSU 1. DID = Direct Inward Dialing 2. ISDN = Integrated Services Digital Network 3. BRI = Basic Rate Interface 4. FXO = Foreign Exchange Office 5. E&M = ear and mouth 6.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards 1 SEE MANUAL BEFORE INSTALLATION 0 36014 IN USE VIC 2DID 2-Port Analog DID Card, VIC-2DID IN USE Figure 2-8 Technical Specifications Table 2-7 lists the technical specifications for the VIC-2DID card.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Figure 2-9 2-Port ISDN BRI Card, VIC-2BRI-NT/TE B1 B2 OK VIC 2B-NT/TE ISDN BRI S/T 1 SEE MANUAL BEFORE INSTALLATION ISDN BRI S/T 0 35573 RJ-48C ports Technical Specifications Table 2-8 lists the technical specifications for the VIC-2BRI-NT/TE card.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards 1 SEE MANUAL BEFORE INSTALLATION 0 41218 IN USE VIC FXS IN USE Figure 2-10 2-Port VIC with FXS, FXO, or E&M Interfaces (Typical) Technical Specifications Table 2-9 lists the technical specifications for the VIC-2FXS card.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards VIC-4FXS/DID The VIC-4FXS/DID card supports up to four FXS ports or DID analog trunks. Each port on the VIC-4FXS/DID can be configured to be used in FXS or DID mode. VIC 4FXS/DID 3 2 1 0 IN USE 65683 Figure 2-11 VIC-4FXS/DID Card Technical Specifications Table 2-10 lists the technical specifications for the VIC-4FXS/DID card.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Table 2-10 Technical Specifications for VIC-4FXS/DID Card (continued) Type Description DID homologation USA (TIA/EIA-15-968), Australia (ACIF S002/S003) Spare VIC-4FXS/DID= VIC-2FXO-M1, VIC-2FXO-M2, and VIC-FXO-M3 The VIC-2FXO card is a two-port FXO interface card with battery reversal detection and caller ID support and is available for the following locations: • VIC-2FXO-M1—North America • VIC-2FXO-M2—Europe • VIC-2FXO-M
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Table 2-11 Technical Specifications for VIC-2FXO Cards (continued) Type Description Cisco IOS requirement Compliance • VIC-2FXO-M1, VIC-2FXO-M2: 11.3(4)T or later • VIC-2FXO-M3: 11.3(6)T or later or 12.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Table 2-12 Technical Specifications for VIC-2E/M Card (continued) Type Description Cisco IOS requirement 12.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Figure 2-12 One-Port Serial WAN Interface Card, WIC-1T CONN LED CONN SERIAL 41210 Serial port Figure 2-13 Two-Port Serial WAN Interface Card, WIC-2T Serial ports SERIAL 0 CONN CONN SEE MANUAL BEFORE INSTALLATION WIC 2T 41213 SERIAL 1 CONN LEDs Technical Specifications Table 2-13 lists the technical specifications for the WIC-1T and WIC-2T cards.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Table 2-13 Technical Specifications for WIC-1T and WIC-2T Cards (continued) Type Description Number of connectors/ports One (WIC-1T) Two (WIC-2T) Cisco IOS requirement 11.3(2)XA or later Compliance FCC Class B device, CE Safety conformance UL1950 Spare WIC-1T= WIC-2A/S The WIC-2A/S card is a two-port serial, low-speed (up to 128 kbps), asynchronous and synchronous interface card.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards WIC-1B-S/T The WIC-1B-S/T card is a one-port ISDN BRI interface card (S/T interface). See Figure 2-14. Figure 2-14 1-Port ISDN BRI WAN Interface Card (S/T Interface), WIC-1B-S/T SEE MANUAL BEFORE INSTALLATION BRI S/T 41221 OK B2 B1 BRI S/T port Technical Specifications Table 2-15 lists the technical specifications for the WIC-1B-S/T card.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards WIC-1B-U The WIC-1B-U card is a one-port ISDN BRI interface card with integrated NT1 (U interface). (Externally, the WIC-1B-U is identical to the WIC-1T card; see Figure 2-12.) Technical Specifications Table 2-16 lists the technical specifications for the WIC-1B-U card.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Figure 2-15 One-Port 56-kbps CSU/DSU Card, WIC-1DSU-56K4 56/64-kbps port SEE MANUAL BEFORE INSTALLATION DSU 56K H9378 CD LED AL LP RD TD LEDs Technical Specifications Table 2-17 lists the technical specifications for the WIC-1DSU-56K4 card. Table 2-17 Technical Specifications for WIC-1DSU-56K4 Card Type Description Interface type Switched 56/64-kbps interface Cisco IOS requirement 11.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards WIC-1DSU-T1 The WIC-1DSU-T1 card is a single-port, T1/fractional T1 CSU/DSU interface card. Use the WIC-1DSU-T1 card for a cost effective router-CSU/DSU combination with the following features: • T1 or fractional T1 network interface • N x 64-kbps or N x 56-kbps non-channelized data rates (N = 1 to 24) • Full management features: – Configuration: Capability for remote configuration via Telnet from the Cisco IOS CLI.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards VWICs This section describes the VWICS that are available for use in the MRP card and the ASI81 card: • VWIC-1MFT-T1 and VWIC-2MFT-T1 • VWIC-1MFT-E1 and VWIC-2MFT-E1 VWIC-1MFT-T1 and VWIC-2MFT-T1 The VWIC-1MFT-T1 card is a one-port, RJ-48 multiflex trunk T1 interface card that supports 24 channels (see Figure 2-16).
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Figure 2-16 1-Port T1 Multiflex Trunk Interface Card, VWIC-1MFT-T1 SEE MANUAL BEFORE INSTALLATION AL LP CD VWIC 1MFT-T1 CTRLR T1 0 41232 RJ-48C port Figure 2-17 2-Port T1 Multiflex Trunk Interface Card, VWIC-2MFT-T1 VWIC 2MFT-T1 SEE MANUAL BEFORE INSTALLATION AL LP CD CTRLR T1 1 CTRLR T1 0 41230 RJ-48C ports Technical Specifications Table 2-19 lists the technical specifications for the VWIC-1MFT-T1 and VWIC-2MFT-T1 cards
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Table 2-19 Technical Specifications for VWIC-1MFT-T1 and VWIC-2MFT-T1 Cards (continued) Type Description Output level (LBO) 0, –7.5, or –15 dB Input level +1 dB0 down to –24 dB0 DTE interface (WIC mode) Fractional service DTE interface (VIC mode) G.704/structured DCE interface G.704/structured Physical connector RJ-48 Number of connectors/ports • One (VWIC-1MFT-T1) • Two (VWIC-2MFT-T1) Cisco IOS requirement 12.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Table 2-20 Technical Specifications for VWIC-1MFT-E1 and VWIC-2MFT-E1 Cards Type Description Interface type E1 or fractional E1 Transmit bit rate 2.048 Mbps +/– 100 bps/50 PPM Receive bit rate 2.048 Mbps +/– 100 bps/50 PPM Data rate 1.
Chapter 2 Processor Cards Feature Summary Voice and WAN Interface Cards Cisco ICS 7750 System Description 2-48 78-10360-02
C H A P T E R 3 Summary of Power and Cooling System Features The Cisco ICS 7750 power and cooling system includes the following components: • Cisco ICS 7750 Chassis, Backplane, and Fan Tray, page 3-1 • Power Supply Module, page 3-4 • Power Protection Component, page 3-7 Cisco ICS 7750 Chassis, Backplane, and Fan Tray The Cisco ICS 7750 chassis is compact and designed for installation in a standard 19-inch rack or on a desktop. The backplane supports the standard 6U Eurocard form factor.
Chapter 3 Summary of Power and Cooling System Features Cisco ICS 7750 Chassis, Backplane, and Fan Tray Figure 3-1 Cisco ICS 7750 Chassis CISCO ICS 7700 SERIES INTEGRATED COMMUNICATIONS SYSTEM SLOT 1 SLOT 2 SLOT 3 SLOT 4 SLOT 5 SLOT 6 SLOT 7 SLOT 8 POWER SUPPLY 1 POWER SUPPLY 2 INPUT 100-240V~ 47-63Hz 3A WARNING! RISK OF ELECTRIC SHOCK, REMOVE BOTH POWER CORDS BEFORE SERVICING SEE INSTRUCTION MANUAL BEFORE INSTALLATION AND DISCONNECT Power supply module Slot for redundant power supply module
Chapter 3 Summary of Power and Cooling System Features Cisco ICS 7750 Chassis, Backplane, and Fan Tray • All cards are hot-swappable. • Hot-swappable fan tray, accessible from the front of the chassis. • Fans are monitored and controlled through the SAP card. • Grounding lug for grounding the chassis to the wall outlet, optionally including the uninterruptible power supply (UPS). Technical Specifications Table 3-1 lists the technical specifications for the Cisco ICS 7750 chassis.
Chapter 3 Summary of Power and Cooling System Features Power Supply Module Table 3-1 Chassis Technical Specifications (continued) Type Description Shock Operating: up to 27 in. per second (0.69 m per second) Nonoperating: up to 35 G Vibration 0.35 Grms from 3 to 500 Hz Safety UL 1950, Third Edition CAN/CSA 22.2 No. 950-95, Third Edition Emissions CFR 47 part 15:1998 (Class A, radiated and conducted emission) Standards FCC Part 68 CS-03 Mounting options • 19-in.
Chapter 3 Summary of Power and Cooling System Features Power Supply Module Figure 3-2 Power Supply Module On/off switch INPUT 100-240V ~ 47-63Hz 3A AC power Temperature DC power 30714 WARNING! RISK OF ELECTRIC SHOCK, REMOVE BOTH POWER CORDS BEFORE SERVICING SEE INSTRUCTION MANUAL BEFORE INSTALLATION AND DISCONNECT LEDs AC OK OVERTE MP DC OK Cisco ICS 7750 System Description 78-10360-02 3-5
Chapter 3 Summary of Power and Cooling System Features Power Supply Module Key Features The power supply module has the following key features: • Automatic remote enable/disable signal: Ensures that the power supply remains off until fully seated and turns the power supply off during removal. • Operates as a single or redundant module. • Hot-swappable, accessible from the front of the chassis. • Current sharing when two power supplies reside in a chassis (the power supplies do not load share).
Chapter 3 Summary of Power and Cooling System Features Power Protection Component Table 3-2 Technical Specifications for Power Supply Module (continued) Type Description Altitude Operating: Up to 10,000 ft (3,000 m) Nonoperating: Up to 15,000 ft (4,570 m) Vibration Operating: 0.41 Grms from 3 to 500 Hz with spectral break points of 0.0005 G2/Hz at 10 Hz and 200 Hz and 5 dB/octave roll-off at each end, 2 hours per axis Nonoperating: 1.12 Grms from 3 to 500 Hz with spectral break points of 0.
Chapter 3 Summary of Power and Cooling System Features Power Protection Component • It provides power to the Cisco ICS 7750 and Catalyst switches during power disturbances. • When connected to a serial port on the SAP card, the UPS can be monitored for alarms. • Using the inline power feature, Catalyst switches that are protected by a UPS provide power to the IP Phones, which are then unaffected by power disturbances.
Chapter 3 Summary of Power and Cooling System Features Power Protection Component Figure 3-3 100-240V ~ 5-3A 50/60Hz Back Panel of Cisco RPS 300 12V /12A , -48V /3A MAX OUTPUT DC OUT PUT 1 33576 DC OUT PUT 2 DC OUT PUT 3 DC OUT PUT 4 DC OUT PUT 5 DC OUT PUT 6 AC input connector DC output connectors Fan exhaust Feature Summary The RPS 300 has the following key features: • Redundant support for the Catalyst 3524-PWR-XL switch • Provides a redundant power connection for up to six switches, power
Chapter 3 Summary of Power and Cooling System Features Power Protection Component Table 3-3 Technical Specifications for RPS 300 (continued) Type Description Temperature Operating: 32 to 113ºF (0 to 45ºC) Nonoperating: –4 to 149ºF (–20 to 65ºC) Relative humidity Operating: 10 to 85% (noncondensing) Nonoperating: 5 to 95% (noncondensing) Altitude Operating: Up to 10,000 ft (3,000 m) Nonoperating: Up to 15,000 ft (4,570 m) AC input voltage 85 to 264 VAC 50 to 60 Hz Power consumption Total: 144
C H A P T E R 4 Summary of System Software Features The chapter describes the required system software that runs on Cisco ICS 7750 cards and includes these sections: • ICSConfig Program, page 4-3 • Cisco ICS System Manager, page 4-5 • Fault Management Module, page 4-8 • Cisco IOS, page 4-9 • Cisco CallManager, page 4-13 System software for the Cisco ICS 7750 is distributed in packaged system software bundles.
Chapter 4 Table 4-1 Summary of System Software Features Summary of System Software Applications Software Platform Description ICSConfig Program System processing engine (SPE) card (running System Manager) Provides a wizard-based configuration program for setting up the basic system data at system startup.
Chapter 4 Summary of System Software Features ICSConfig Program Table 4-1 Summary of System Software Applications (continued) Software Platform Description System switch processor (SSP) card Provides unified monitoring, configuration, and authentication of interconnected switches through a web-based interface. Offers management redundancy supported by the Hot Standby Router Protocol (HSRP), support for IEEE 802.
Chapter 4 Summary of System Software Features ICSConfig Program • Security settings for the following: – IOS-based cards – SNMP – The SPE – The system • Preferences for managing system event notifications Figure 4-1 shows the type of information that ICSConfig collects to integrate the Cisco ICS 7750 with the network.
Chapter 4 Summary of System Software Features Cisco ICS System Manager Cisco ICS System Manager Cisco ICS System Manager provides a suite of tools to manage an integrated data and voice network.
Chapter 4 Summary of System Software Features Cisco ICS System Manager By using a browser on any PC connected to the LAN, the administrator can access the System Manager Configuration page, as shown in Figure 4-3, to set up and to manage the following system components: • SSP—For switched fast Ethernet settings to access other system components • System parameters—For network communication settings that were set up with the ICSConfig program • Fan—For viewing and updating system fan life • COM por
Chapter 4 Summary of System Software Features Cisco ICS System Manager Key Features ICS System Manager has the following key features: • Configuration—A single web interface allows network administrators to configure many system components, such as the SSP. (To configure IP phones and voice gateways, use Cisco CallManager.). • Monitoring—Administrators can remotely monitor systems through ICS System Manager and can view data in real time.
Chapter 4 Summary of System Software Features Fault Management Module Technical Specifications Table 4-2 lists the technical specifications for ICS System Manager. Table 4-2 Technical Specifications for ICS System Manager Type Description Hardware Runs on one SPE3101 Database software Microsoft SQL 7.0 Client PC hardware Minimum requirements: 233-MHz CPU 64 MB of RAM CD-ROM drive VGA monitor with 640 x 480 pixel display and 256 colors Client operating system Windows 98 Windows NT 4.
Chapter 4 Summary of System Software Features Cisco IOS • Enables ICS System Manager to monitor the SPE and system alarm processor (SAP) cards and the chassis • Determines the current status of the SPE on which it is running The SAP card is responsible for reporting environmental and physical problems to the FMM.
Chapter 4 Summary of System Software Features Cisco IOS Table 4-3 Feature Sets Supported by the Cisco ICS 7750 on MRP and ASI Cards Image Name Feature Set Matrix Terms Software Image Cisco 7700 IOS IP, Voice, Plus IP/Voice Plus ics7700-sv3y-mz Cisco 7700 IOS IP, IPX, AT, IBM, Voice, Plus ics7700-bnr2sv3y-mz IP/IPX/AT/IBM/Voice Plus Table 4-4 lists some of the features and feature sets supported by MRP cards and ASI cards (as of IOS Release 12.2(4)YH).
Chapter 4 Summary of System Software Features Cisco IOS Table 4-4 Feature List, by Feature Set, for MRP and ASI Cards (continued) Feature Sets IP/FW/ Voice Plus IP/ IP/FW1/ Voice Voice Plus IPSec Plus IPSec2 56 3DES3 IP/IPX4/AT/ IBM/FW/ Voice Plus IP/IPX/AT/ IBM/ Voice Plus IPSec 56 IP/IPX/AT/ IBM/FW/ Voice Plus IPSec 3DES Yes Yes Yes Yes Yes Yes Yes Express Real-time Transport Protocol(RTP) Transmission Control Protocol (TCP) Header Compression Yes Yes Yes Yes Yes IP to Asynchronous Tra
Chapter 4 Summary of System Software Features Cisco IOS Table 4-4 Feature List, by Feature Set, for MRP and ASI Cards (continued) Feature Sets IP/FW/ Voice Plus IP/ IP/FW1/ Voice Voice Plus IPSec Plus IPSec2 56 3DES3 IP/IPX4/AT/ IBM/FW/ Voice Plus IP/IPX/AT/ IBM/ Voice Plus IPSec 56 IP/IPX/AT/ IBM/FW/ Voice Plus IPSec 3DES Yes Yes Yes Yes Yes Yes Class-Based Weighted Fair Queuing Yes Yes Yes Yes Yes Yes Low Latency Queuing Yes Yes Yes Yes Yes Yes 1- and 2-Port T1 Multiflex Voice
Chapter 4 Summary of System Software Features Cisco CallManager 1. Firewall 2. IPSec = IP Security 3. 3DES = Triple Data Encryption Standard 4. IPX = Internetwork Packet Exchange The following features are supported on the SSP card in IOS Release 12.
Chapter 4 Summary of System Software Features Cisco CallManager The Cisco ICS 7750 supports “native” Cisco CallManager functionality by using the feature set that is available on other Cisco CallManager platforms. You can install Cisco CallManager on any SPE, including the SPE running System Manager. Cisco CallManager can function as either a publisher or a subscriber on any SPE.
Chapter 4 Summary of System Software Features Cisco CallManager Key Features Cisco CallManager is the call-processing component of the Cisco IP Telephony Solution for the Enterprise part of Cisco AVVID (Architecture for Voice, Video and Integrated Data). The Cisco IP Telephony Applications Server provides a high-availability server platform for Cisco CallManager call processing, services, and applications.
Chapter 4 Summary of System Software Features Cisco CallManager Table 4-5 Key Features of Cisco CallManager (continued) Feature Description System administration Use a web-based interface to the configuration database that permits remote device and system configuration. Provides access to HTML-based online help for users and administrators.
Chapter 4 Summary of System Software Features Cisco CallManager System Capabilities The following is a summary of Cisco CallManager system capabilities: • Call routing using Alternate Automatic Routing (AAR), Automated Route Selection (ARS), and automated bandwidth selection • Attenuation/gain adjustment per device, comfort noise generation, silence suppression, and voice activity detection • Codec support for automated bandwidth selection • Digit analysis and call treatment, outbound call blocking
Chapter 4 Summary of System Software Features Cisco CallManager – JTAPI 1.2 (Java Telephony Application Programing Interface) service provider interface – Billing and call statistics Specifications Table 4-6 lists the specifications for Cisco CallManager. Table 4-6 Specifications for Cisco CallManager on the Cisco ICS 7750 Type Description Hardware platform Runs on the SPE3101 System software Requires Cisco ICS 7750 system software release 2.1.
C H A P T E R 5 Summary of Software Applications Features The chapter describes the optional software applications that run internally on Cisco ICS 7750 cards or externally on servers or other devices: • Internal Software Applications, page 5-1 • External Software Applications, page 5-22 Internal Software Applications The following software can run on the system processing engine (SPE) 310 and interoperate with the Cisco ICS 7750: • Cisco CallManger Extended Services, page 5-2 • Cisco Unity Voice M
Chapter 5 Summary of Software Applications Features Internal Software Applications Cisco CallManger Extended Services Cisco CallManager Extended Services comes bundled with Cisco CallManager, Release 3.1 or higher.
Chapter 5 Summary of Software Applications Features Internal Software Applications Logout Service The user logs out by pressing the Services button and selecting Logout. After the user logs out, Cisco CallManager sends the original user profile to the phone and restarts the phone.
Chapter 5 Summary of Software Applications Features Internal Software Applications The Cisco CallManager AA provides the following functionality: • Answers a call • Plays a user-configurable Welcome prompt • Plays a Main Menu prompt that asks the user to perform one of three actions: – Press “0” for the operator – Press “1” to enter an extension number – Press “2” to spell by name If a caller chooses to enter an extension number, the system searches the Cisco CallManger configured devices for the n
Chapter 5 Summary of Software Applications Features Internal Software Applications Key Features Cisco CallManager Extended Services solution applications have the key features described in Table 5-1.
Chapter 5 Summary of Software Applications Features Internal Software Applications Specifications Table 5-2 gives the specifications for Cisco CallManager Extended Service. Table 5-2 Specifications for Cisco CallManager Extended Services Type Description Software Package Included with Cisco CallManager 3.1 and higher. Install by using the Cisco CallManager Extended Services CD. Software Platform Cisco Customer Response Applications (CRA) Engine and preconfigured scripts.
Chapter 5 Summary of Software Applications Features Internal Software Applications Table 5-3 Components of Cisco Unity Voice Messaging Application Key Function Key Benefit Intelligent Voice Mail Receives and stores voice messages Provides customizable settings and call-handling options. Allows multiple message delivery options and notification methods. Supports multiple personal greetings. Supports multilingual prompts in ten languages.
Chapter 5 Summary of Software Applications Features Internal Software Applications Table 5-3 Components of Cisco Unity Voice Messaging (continued) Application Key Function Key Benefit Digital Networking Connects multiple Cisco Unity servers Provides a seamless voice-messaging system across an organization. Can forward voice messages to other Cisco Unity servers. Provides message distribution and directory access to all Cisco Unity users.
Chapter 5 Summary of Software Applications Features Internal Software Applications • Offers class of service (CoS) designations to the system administrator for setting up groups of users with common characteristics instead of programming all of the settings for each individual user • Supports Simple Mail Transfer Protocol/Multipurpose Internet Mail Extension (SMTP/MIME), Post Office Protocol (POP3), and Internet Message Access Protocol (IMAP4) e-mail clients through Microsoft Exchange e-mail gateway se
Chapter 5 Summary of Software Applications Features Internal Software Applications Table 5-4 Features of Cisco Unity Voice Messaging (continued) Feature Description Call forward to a personal greeting Callers can leave messages for subscribers who are busy or away from their desks. With this feature, incoming calls that are routed to an unanswered or busy extension are automatically forwarded to a subscriber’s voice mailbox.
Chapter 5 Summary of Software Applications Features Internal Software Applications • Networked to AMIS-compliant voice-mail systems—By using the Digital Networking licensed feature, the Cisco Unity Voice Messaging system can connect to other AMIS-compliant voice-mail systems.
Chapter 5 Summary of Software Applications Features Internal Software Applications Figure 5-2 Locations of Components in the Cisco ICS 7750 1 2 3 4 5 6 7 CISCO ICS 7700 SERIES INTEGRATED COMMUNICATIONS SYSTEM SLOT 1 SLOT 2 SLOT 4 SLOT 5 SLOT 6 SLOT 7 SLOT 8 POWER SUPPLY 1 S U AT ST M AR AL M AR AL 1 R PW 2 R PW INPUT 100-240V~ 47-63Hz 3A 4 KE P M TE D D AR O YB AR O YB D AR O YB KE KE 6 DSU CSU T1 WARNING! RISK OF ELECTRIC SHOCK, REMOVE BOTH POWER CORDS BEFORE SERVICING SE
Chapter 5 Summary of Software Applications Features Internal Software Applications • MS Exchange 2000 • Microsoft Data Engine (MSDE) • Microsoft SQL Enterprise Manager Specifications Table 5-5 provides specifications for Cisco Unity Release 3.1(3) on the Cisco ICS 7750. Table 5-5 Specifications for Cisco Unity on the Cisco ICS 7750 Type Description Platform The SPE310 for applications with Windows 2000 Server and ICS System Manager Core Software.
Chapter 5 Summary of Software Applications Features Internal Software Applications Qualified Combinations of Product Releases Cisco Unity Voice Messaging and the Cisco Unity–CM TSP have been qualified for the product combinations identified in Table 5-6. Table 5-6 Qualified Combinations of Product Releases Cisco Unity Voice Messaging Release Cisco Unity–CM TSP Release Cisco CallManager Release ICS System Manager Core Software Release 3.0(1) 3.0(2) 3.1(2c) 2.1.0, 2.2.0 3.1(2) 3.1(2), 6.0(1) 3.
Chapter 5 Summary of Software Applications Features Internal Software Applications Table 5-7 Key Features of the Cisco CR Platform Feature Description Open architecture design Allows integration with a variety of technologies and products to provide agent-assisted service (IP ICD) and self-service (IP IVR) to customers. Stores application scripts in an industry-standard LDAP directory.
Chapter 5 Summary of Software Applications Features Internal Software Applications Figure 5-3 Cisco IP Telephony Solution Components Gateway Cisco CallManager PSTN IP ICD Agent Desktop IP Cisco IP Telephony Directory Administration Java-compliant browser Enterprise database CRA Application server 65803 Cisco CRA Editor As Figure 5-3 shows, a Cisco IP Telephony Solution system has these main components: • Gateway—Connects the enterprise IP telephony network to the PSTN and to other private tel
Chapter 5 Summary of Software Applications Features Internal Software Applications • CRA server—Contains the CRA Engine that runs CRA application scripts. CRA application scripts use a series of steps that are implemented as Java Beans packaged in *.jar files. In the Cisco ICS 7750, the CRA server runs on an SPE. • CRA Editor—Allows designers to create, modify, and debug CRA application scripts containing workflow steps. The Cisco CRA components are described in Table 5-8.
Chapter 5 Summary of Software Applications Features Internal Software Applications Table 5-8 Components of Cisco Customer Response Applications (continued) Component Key Function Description Cisco CRA Editor For building and debugging application scripts that automate customer interactions A Windows GUI-based tool for application designers to use for customizing both Cisco IP IVR and Cisco IP ICD application scripts.
Chapter 5 Summary of Software Applications Features Internal Software Applications Table 5-8 Components of Cisco Customer Response Applications (continued) Component Key Function Description CRA Real-Time Reporting Generates reports of system statistics A web-based reporting tool for monitoring the system. Generates on-demand and scheduled reports about system activity. Provides reports of statistics for IP ICD agent and group activity.
Chapter 5 Summary of Software Applications Features Internal Software Applications • Supports ODBC access to databases for retrieving or entering data such as access to checking account information • Extracts and parses web-based content, and presents the data to customers who are using a telephone, thereby delivering web-maintained information to a voice media user • Supports up to 48 ports in a dedicated SPE310 configuration and up to 10 ports in an SPE310 configuration that is co-resident with Ci
Chapter 5 Summary of Software Applications Features Internal Software Applications • A call in queue hears messages with progress announcements or advertisements. • Queue scripts are built by using the CRA Editor. These application scripts determine the queuing messages and handle the in-queue call. Sample scripts are available, and customized scripts can be built.
Chapter 5 Summary of Software Applications Features External Software Applications Table 5-9 Specifications for IP ICD and IP IVR (continued) Type Description Database Microsoft SQL server, Oracle, Sybase, or IBM DB2 databases. Browser Microsoft Internet Explorer 5.5. Capacity • When installed on the same SPE that Cisco CallManager is installed on—up to 10 ports or simultaneous sessions. • When installed on a dedicated SPE—up to 48 ports or simultaneous sessions.
Chapter 5 Summary of Software Applications Features External Software Applications • VPN support—Combining Cisco IOS Firewall with Cisco IOS encryption and QoS VPN features enables secure, low-cost transmissions over public networks. • Scalability—Cisco IOS Firewall scales to meet any network’s bandwidth and performance requirements.
Chapter 5 Summary of Software Applications Features External Software Applications Table 5-10 Key Features of Cisco IOS Firewall (continued) Feature Description VPNs, IPSec encryption, and QoS Operates with Cisco IOS software encryption, tunneling, and QoS support features to secure VPNs. Provides scalable, encrypted tunnels on the router while integrating strong perimeter security, advanced bandwidth management, intrusion detection, and service-level validation.
Chapter 5 Summary of Software Applications Features External Software Applications Table 5-10 Key Features of Cisco IOS Firewall (continued) Feature Description Time-based access lists Defines security policy by time of day and day of week. Peer router authentication Ensures that routers receive reliable routing information from trusted sources. Improved attack detection and defense for e-mail servers New intrusion detection is designed specifically for SMTP-oriented attacks.
Chapter 5 Summary of Software Applications Features External Software Applications Table 5-11 Applications Included in CiscoWorks2000 LAN Management Solution Application Key Function Key Benefits Campus Manager Layer 2/Layer 3 switch topology Displays the physical and logical representation with a device relationship between Cisco locator devices, including link type, device type, and discrepancies VLAN and ATM configuration tools Provides a table-type interface for creating and managing VLANs and
Chapter 5 Summary of Software Applications Features External Software Applications Table 5-11 Applications Included in CiscoWorks2000 LAN Management Solution (continued) Application Key Function Key Benefits Resource Manager Essentials Consolidated troubleshooting tools device center Switch and router analysis tools accessible from a single location; linkage of third-party applications to device center Detailed software and hardware inventory reporting Provides accurate Cisco inventory baseline in
Chapter 5 Summary of Software Applications Features External Software Applications Routed WAN Management Solution Routed WAN Management Solution provides wide-area network monitoring, troubleshooting, traffic management, access control, and applications to administer the routed infrastructure of multiservice and VPN routing platforms built with Cisco products. Table 5-12 summarizes the applications included in the Routed WAN Management Solution.
Chapter 5 Summary of Software Applications Features External Software Applications Table 5-12 Applications Included in CiscoWorks2000 Routed WAN Management Solution (continued) Application Key Function Key Benefits Resource Manager Essentials Consolidated troubleshooting tools device center Switch and router analysis tools accessible from a single location; linkage of third-party applications to device center Detailed software and hardware inventory reporting Provides accurate Cisco inventory base
Chapter 5 Summary of Software Applications Features External Software Applications Service Management Solution SMS provides capabilities for managing network service levels and monitoring QoS embedded within Cisco infrastructures. Table 5-13 summarizes the applications included in SMS.
C H A P T E R 6 Features of Cisco IP Phones Cisco IP Phones are full-featured devices that provide voice communication over an IP network. These Cisco IP Phones function like traditional analog telephones, so that you can place and receive calls and perform functions, such as call forwarding, redialing, speed dialing, transferring calls, placing conference calls, and accessing voice mail.
Chapter 6 Features of Cisco IP Phones Cisco IP Phone 7960 and Cisco IP Phone 7940 Cisco IP Phone 7960 and Cisco IP Phone 7940 The Cisco IP Phone 7960 is a full-featured, multiline phone used primarily by managers and executives. The Cisco 7960 has six programmable buttons for lines or for speed dialing, and it has four interactive soft keys. The Cisco IP Phone 7940 is for low-to-medium-traffic users who need a minimum of directory numbers.
Chapter 6 Features of Cisco IP Phones Cisco IP Phone 7960 and Cisco IP Phone 7940 Key Features The Cisco IP Phone 7960 and Cisco IP Phone 7940 include the following key features: • Cisco IP Phone 7960—Six programmable line/feature buttons and four interactive soft keys. • Cisco IP Phone 7940—Two programmable line/feature buttons and four interactive soft keys.
Chapter 6 Features of Cisco IP Phones Cisco IP Phone 7960 and Cisco IP Phone 7940 • Services—For accessing any web-based information using Extensible Markup Language (XML). • Help—Online help provides information about all of the capabilities of the phone. • Comfort noise generation and voice activity detection (VAD) programming system-wide. • EIA/TIA-232 port—For options such as line expansion and security access.
Chapter 6 Features of Cisco IP Phones Cisco IP Phone 7910 and 7910+SW Table 6-1 Technical Specifications for the Cisco IP Phone 7960 and the Cisco IP Phone 7940 (continued) Type Description Safety UL 1950 CSA C22.2 No. 950 AS/NZS 3260 IEC 60950 EN 60950 TS001 CE Marking Emissions FCC (47CFR) Part 15 Class B EN 55022b Class B VCCI Class B AS/NZS 3548 Class B Telecom IC CS-03 FCC (47CFR) Part 68 Standards IEEE 802.3x full duplex on 10BASE-T, 100BASE-TX, and 100BASE-X ports IEEE 802.
Chapter 6 Features of Cisco IP Phones Cisco IP Phone 7910 and 7910+SW The LCD display shows the time and date, the phone number, the calling party name and number, and the line or call status. The phone operates with IP telephony systems based on Cisco CallManager technology. Figure 6-2 shows the Cisco IP Phone 7910.
Chapter 6 Features of Cisco IP Phones Cisco IP Phone 7910 and 7910+SW Key Features The Cisco IP Phone 7910 and the Cisco IP Phone 7910+SW include the following key features: • One line with four dedicated feature buttons (line, hold, transfer, and settings). • The Cisco 7910 has one standard 10BASE-T RJ-45 connection. • The Cisco 7910+SW has two standard 10/100BASE-T RJ-45 interfaces. • G.711 and G.729a audio compression. • H.323 and Microsoft NetMeeting compatibility.
Chapter 6 Features of Cisco IP Phones Cisco IP Phone 7910 and 7910+SW Table 6-2 Technical Specifications for the Cisco IP Phone 7910 and Cisco IP Phone 7910+SW (continued) Type Description Relative humidity Operating: 10 to 95% (noncondensing) Power 100 to 240 VAC, 50 to 60 Hz, 0.5A (when using the AC adapter) 48 VDC, 0.
Chapter 6 Features of Cisco IP Phones Cisco IP Phone Expansion Module 7914 Cisco IP Phone Expansion Module 7914 The Cisco IP Phone Expansion Module 7914 attaches to the Cisco IP Phone 7960 and adds 14 buttons and an LCD display to aid administrative assistants and others who must monitor and manage calls. These buttons can be programmed as directory numbers (DNs), line keys, or speed-dial keys.
Chapter 6 Features of Cisco IP Phones Cisco IP Phone Expansion Module 7914 Line buttons that are assigned with directory numbers can be illuminated to show the line status information identified in Table 6-4. Table 6-3 Lighted Buttons and Line Status Button Light Line Status Off/dark Line is available. Green, steady Line is in use by user; user can transfer the call. Red, steady Line is in use by someone else. Amber, flashing Line is ringing. Green, flashing The user put the call on hold.
Chapter 6 Features of Cisco IP Phones Cisco IP Phone Expansion Module 7914 Technical Specifications Table 6-4 lists the technical specifications for the Cisco IP Phone Expansion Module 7914. Table 6-4 Technical Specifications for Cisco IP Phone Expansion Module 7914 Type Description Dimensions Height: 8 in. (20.3 cm) Width: 4.75 in. (12.1 cm) Depth: 2 in. (5.1 cm) Weight 0.82 lb (.
Chapter 6 Features of Cisco IP Phones Cisco IP Conference Station 7935 Table 6-4 Technical Specifications for Cisco IP Phone Expansion Module 7914 (continued) Type Description Standards IEEE 802.3x full duplex on 10BASE-T, 100BASE-TX, and 100BASE-X ports IEEE 802.1D Spanning-Tree Protocol IEEE 802.1p CoS prioritization IEEE 802.1Q VLAN IEEE 802.3z 1000BASE-X specification 1000BASE-X (GBIC) 1000BASE-SX 1000BASE-LX/LH 1000BASE-ZX IEEE 802.3u 100BASE-TX specification IEEE 802.
Chapter 6 Features of Cisco IP Phones Cisco IP Conference Station 7935 Figure 6-4 Cisco IP Conference Station 7935 1 2 3 12 5 11 6 10 7 9 8 74409 4 t Selec 1 LEDs—Indicate call status. 7 Mute button—Turns call-muting on or off. 2 LCD screen—Displays instructions and information. 8 Dialing pad—For dialing numbers and input for a menu selection. 3 Scroll buttons—For navigating through the menu options. 9 Redial button—Redials the last number dialed.
Chapter 6 Features of Cisco IP Phones Cisco IP Conference Station 7935 Key Features The Cisco IP Conference Station 7935 includes the following key features: • Supports standard business telephony features including: call hold, call transfer, call release, mute conference (ad-hoc and meet-me), park, and pick up. • Uses software upgrades from Cisco CallManager to allow the product to grow with system capabilities.
Chapter 6 Features of Cisco IP Phones Cisco IP Conference Station 7935 Technical Specifications The recommended environments for operating the Cisco IP Conference Station are closed offices and conference rooms up to 20 by 30 feet in dimension without major glass or ceramic surfaces, and with normal background air-conditioning noise. Table 6-5 lists the technical specifications for the Cisco IP Conference Station 7935.
Chapter 6 Features of Cisco IP Phones Cisco IP SoftPhone Table 6-5 Technical Specifications for Cisco IP Conference Station 7935 (continued) Type Description Emissions FCC Part 15 (CFR 47) Class B CES-003 Class B EN 55022 Class B CISPR22 Class B VCCI Class B AS/NZS 3548 Class B EN55024 Telecom IC CS-03 FCC (47CFR) Part 68 Standards IEEE 802.3x full duplex on 10BASE-T, 100BASE-TX, and 100BASE-X ports IEEE 802.1D Spanning-Tree Protocol IEEE 802.1p CoS prioritization IEEE 802.1Q VLAN IEEE 802.
Chapter 6 Features of Cisco IP Phones Cisco IP SoftPhone Figure 6-5 Cisco IP SoftPhone 1 2 3 74410 4 1 Icon bar 3 Call blocks 2 Lines 4 Context-sensitive button bar Cisco ICS 7750 System Description 78-10360-02 6-17
Chapter 6 Features of Cisco IP Phones Cisco IP SoftPhone Key Features Cisco IP SoftPhone includes the following key features: • Cisco IP SoftPhone can be used as a standalone phone—Place and receive all calls through a computer rather than an IP phone; the PC must have a full-duplex sound card with appropriate drivers installed, and it must also have a computer headset or computer handset.
Chapter 6 Features of Cisco IP Phones Cisco IP SoftPhone • Voice mail integration—Integrates with a voice-mail system to transfer calls or place calls directly into a voice mailbox. • CallManager services—Uses the services of CallManager to route calls through an IP telephony network. System Requirements Table 6-6 lists the system requirements for installing and using Cisco IP SoftPhone on a PC.
Chapter 6 Features of Cisco IP Phones Cisco CallManager Attendant Console Cisco CallManager Attendant Console Cisco CallManager Attendant Console is designed to automate the user and administrative operations of a manual attendant console. The Cisco CallManager Attendant Console uses a graphical user interface and a Cisco IP phone to perform attendant console functions such as call handling and line-state monitoring.
Chapter 6 Features of Cisco IP Phones Cisco CallManager Attendant Console Figure 6-6 The Cisco CallManager Attendant Console Interface 1 Cisco CallManager Attendant Console window 7 Cisco CallManager server IP address 2 Menu bar 8 Pop to Top icon 3 Directory pane 9 Operator Line button 4 Call Control toolbar 10 Call Details area 5 Speed Dial pane 11 Call Control pane 6 Speed Dial Group tab 12 Line Status area Cisco ICS 7750 System Description 78-10360-02 6-21
Chapter 6 Features of Cisco IP Phones Cisco CallManager Attendant Console Key Features Cisco CallManager Attendant Console includes the following key features: • Loop keys— Provides for simultaneous management of all lines available on the associated IP phone. • Line status—Displays icons to show these line states: – Handset with 3 dashes—The line is idle. – Handset with up arrow—A call is ringing on the line. – Handset with down arrow—The line has a call on hold.
Chapter 6 Features of Cisco IP Phones Cisco CallManager Attendant Console Technical Specifications Table 6-7 lists the system capacities and capabilities of Cisco CallManager Attendant Console. Table 6-7 System Capabilities of the Cisco CallManager Attendant Console System Capabilities Description Capacities 32 hunt groups (pilot numbers) per Cisco CallManager cluster. 16 hunt group members per hunt group.
Chapter 6 Features of Cisco IP Phones Cisco CallManager Attendant Console Cisco ICS 7750 System Description 6-24 78-10360-02
7 C H A P T E R Features of LAN-Based Switching Technologies Cisco Catalyst switches allow full integration of voice, video, and data applications in the Cisco ICS 7750 system. The Cisco ICS 7750 system can include the following switches: • Catalyst 3524-PWR XL Switch, page 7-1 • Catalyst 4000 Switches, page 7-6 • Catalyst 6000 Switches, page 7-7 The Catalyst 3524-PWR XL switch and Catalyst 4000 switches allow LANs to fully integrate voice, video, and data applications.
Chapter 7 Features of LAN-Based Switching Technologies Catalyst 3524-PWR XL Switch Catalyst 3524-PWR XL Switch Front Panel 30291 Figure 7-1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 1X 11X 15 16 17 18 19 20 21 22 23 24 13X 23X SYSTEM RPS MODE STATUS 1 2X 12X DUPLX 2 14X SPEED 24X LINE PWR 10/100 inline-power ports GBIC module slots Figure 7-2 shows the back panel of the Catalyst 3524-PWR XL switch.
Chapter 7 Features of LAN-Based Switching Technologies Catalyst 3524-PWR XL Switch • IEEE 802.1p support: dual-priority forwarding queues on each 10/100 and Gigabit Ethernet port, enabling network traffic prioritization and seamless data, voice, and video integration. • Bandwidth aggregation through Fast EtherChannel and Gigabit EtherChannel technologies, offering from 400 Mbps to Gbps of aggregated bandwidth between switches, to routers, and to individual servers.
Chapter 7 Features of LAN-Based Switching Technologies Catalyst 3524-PWR XL Switch – Autodetection and control of inline phone power on a per-port basis on all 10/100 ports. – Support for fan-fault and over-temperature detection through Cluster Management Suite (CMS). Technical Specifications Table 7-1 lists the technical specifications for the Catalyst 3524-PWR XL switch. Table 7-1 Technical Specifications for Catalyst 3524-PWR XL Switch Type Description Dimensions Height: 1.75 in. (4.
Chapter 7 Features of LAN-Based Switching Technologies Catalyst 3524-PWR XL Switch Table 7-1 Technical Specifications for Catalyst 3524-PWR XL Switch (continued) Type Description Safety UL 1950, Third Edition CAN/CSA 22.2 No.
Chapter 7 Features of LAN-Based Switching Technologies Catalyst 4000 Switches Catalyst 4000 Switches Catalyst 4000 series switches provide advanced enterprise switching solutions for wiring closets and data centers that include the following key features: • Layer 2 and Layer 3 switching and services. • 18 million packets-per-second (Mpps) throughput, with 24-Gbps switching bandwidth. • 10/100 Fast Ethernet ports, Gigabit Ethernet ports.
Chapter 7 Features of LAN-Based Switching Technologies Catalyst 6000 Switches Catalyst 6000 Switches Catalyst 6000 series switches offer integrated solutions for enterprise and service provider environments that include the following key features: • Scalable, intelligent multilayer switching for enterprise and Internet service provider (ISP) infrastructures—hardware-based acceleration for Layer 2, 3, and 4 switching and services.
Chapter 7 Features of LAN-Based Switching Technologies Catalyst 6000 Switches Cisco ICS 7750 System Description 7-8 78-10360-02
8 C H A P T E R Features of Other Compatible Cisco Devices The ICS 7750 environment supports several other Cisco devices, which let you add features to your system: • Cisco 1750 Modular Access Router, page 8-1 • Cisco 2600 Series Routers, page 8-2 • Cisco Voice Gateway 200, page 8-3 • DT-24+ and DE-30+ Digital Gateway Modules, page 8-5 Cisco 1750 Modular Access Router The Cisco 1750 modular access router is designed for a small or medium-size business or a small branch office to implement WAN serv
Chapter 8 Features of Other Compatible Cisco Devices Cisco 2600 Series Routers The Cisco 1750 router has the following key features: • Flexibility—full Cisco IOS support, multiprotocol routing (IP, Internetwork Packet Exchange [IPX], AppleTalk, IBM/SNA) and bridging • Modular architecture—accepts WAN and voice interface cards, autosensing 10/100 Fast Ethernet, expansion slot for adding a VPN module • Security—Firewall feature set; IPSec Data Encryption Standard (DES) and Triple DES (3DES) support; R
Chapter 8 Features of Other Compatible Cisco Devices Cisco Voice Gateway 200 Key Benefits The Cisco 2600 series enables businesses to extend a cost-effective, seamless network infrastructure to the branch office with the following benefits: • Investment protection—Because the 2600 series supports field-upgradable modular components, customers can easily change network interfaces without upgrading the entire branch office network solution.
Chapter 8 Features of Other Compatible Cisco Devices Cisco Voice Gateway 200 The Cisco VG200 chassis can hold a network module (NM) that provides processing and digital signal processor (DSP) resources, and voice interface cards (VICs), which provide the physical voice interfaces. A typical configuration includes an NM-2V network module and two VICs.
Chapter 8 Features of Other Compatible Cisco Devices DT-24+ and DE-30+ Digital Gateway Modules DT-24+ and DE-30+ Digital Gateway Modules The DT-24+ and DE-30+ digital gateways are modules that are used with Cisco CallManager to connect Cisco IP phones to the Internet. The DT-24+ or DE-30+ module is installed in a 32-bit Personal Computer Interface (PCI) slot in a PC desktop or server chassis.
Chapter 8 Features of Other Compatible Cisco Devices DT-24+ and DE-30+ Digital Gateway Modules encoding (A-law or mu-law), dual tone multifrequency (DTMF) detection, generation, and signaling, and line echo cancellation. Thirty simultaneous channels of G.723.1 encoding/decoding are also supported.
I N D EX illustration 6-21 Numerics technical specifications 6-23 1750 router 8-1 audience ix 2600 series routers 8-2 AVVID 1-4 A B analog station interface card backplane 3-2 See ASI160 card, ASI81 card APC Smart-UPS See UPS ASI160 card C CallManager description 2-22 description 4-3, 4-13 to 4-14 features 2-25 to 2-26 features 4-15 illustration 2-24 specifications 4-18 technical specifications 2-26 to 2-28 system capabilities 4-17 to 4-18 ASI81 card CallManager AutoAttendant descript
Index chassis Cisco IP Phone Expansion Module 7914 features 3-2 illustration 3-2 technical specifications 3-3 to 3-4 Cisco 1750 Modular Access Router 8-1 See IP Phone Expansion Module Cisco IP SoftPhone See IP SoftPhone Cisco Unity Cisco 2600 series routers 8-2 AMIS-compliant voice-mail system 5-11 Cisco CallManager Bridge for OctelNet servers 5-11 See CallManager Cisco CallManager Attendant Console See Attendant Console components 5-6 to 5-8 configuration options 5-10 description 5-6 digital netw
Index D ICSConfig program 4-2, 4-3 ICS System Manager directory See System Manager DC Directory 5-18 IOS description 4-2 LDAP 5-18 IOS Firewall documentation, ICS 7750 xi benefits 5-22 DT-24+ digital gateway module 8-5 description 5-22 DT-30+ digital gateway module 8-5 features 5-23 to 5-25 IOS software features 4-9 to 4-13 IP Conference Station E description 6-12 Extension Mobility features 6-14 architecture illustration 5-3 illustration 6-13 description 5-2 technical specifications 6
Index IP Phone 7910+SW L description 6-5 features 6-7 LDAP 5-16 technical specifications 6-7 to 6-8 Lightweight Directory Access Protocol IP Phone 7940 See LDAP description 6-2 features 6-3 to 6-4 technical specifications 6-4 to 6-5 IP Phone 7960 description 6-2 M memory on MRP card 2-19 MRP3-16FXS card features 6-3 to 6-4 description 2-22 illustration 6-2 technical specifications 2-26 to 2-28 technical specifications 6-4 to 6-5 IP Phone Expansion Module description 6-9 features 6-9 to 6-10
Index O S obsolete SPE200 card 2-3 SAP card organization, document x description 2-12 features 2-14 illustration 2-13 P technical specifications 2-14 to 2-15 power supply, uninterruptible 3-7 power supply module software external applications 5-22 description 3-4 internal applications 5-1 features 3-6 required system 4-1 illustration 3-5 SPE200 cards 2-3 technical specifications 3-6 to 3-7 SPE310 card publications See documentation description 2-2 features 2-5 illustration 2-4 technical
Index system processing engine cards See SPE200 cards, SPE310 card system switch processor card See SSP card VIC-2FXO-M2 description 2-33, 2-35 technical specifications 2-35 VIC-2FXO-M3 description 2-33, 2-35 technical specifications 2-35 U VIC-2FXS uninterruptible power supply See UPS description 2-32 technical specifications 2-33 UPS 3-7 to 3-8 VIC-4FXS/DID description 2-34 specifications 2-34 V VICs 2-30 to 2-37 VG200 8-3 VWIC-1MFT-E1 VIC-2BRI-NT/TE description 2-31 technical specifications 2-
Index W WIC-1B-S/T description 2-40 technical specifications 2-40 WIC-1B-U description 2-41 technical specifications 2-41 WIC-1DSU-56K4 description 2-41 technical specifications 2-42 WIC-1DSU-T1 description 2-43 technical specifications 2-43 WIC-1T description 2-37 technical specifications 2-38 WIC-2A/S description 2-39 technical specifications 2-39 WIC-2T description 2-37 technical specifications 2-38 WICs 2-37 to 2-43 Cisco ICS 7750 System Description 78-10360-02 IN-7
Index Cisco ICS 7750 System Description IN-8 78-10360-02
