Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE.
CONTENTS Preface v Overview v Organization v Obtaining Documentation, Obtaining Support, and Security Guidelines CHAPTER 1 Overview 1-1 IP Camera Features 1-1 IP Camera Physical Details 1-3 DC Auto Iris Lens Connector Pinouts Package Contents CHAPTER 2 v Getting Started 1-6 1-6 2-1 Installing the IP Camera 2-1 Performing the Initial Setup of the IP Camera Accessing the IP Camera 2-6 Understanding the IP Camera User Interface IP Camera Window Links 2-8 IP Camera Windows 2-9 Adjusti
Contents Video Overlay Settings Window 3-8 IO Ports Settings Window 3-9 Pan Tilt Settings Window 3-10 Event Notification Window 3-11 Patrol Sequence Window 3-16 Analytics Windows 3-18 Network Setup Windows 3-18 Basic Settings Window 3-18 IP Addressing Window 3-19 Time Settings Window 3-20 Discovery Settings Window 3-22 SNMP Settings Window 3-23 802.
Preface Overview This document, Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide, provides information about installing, configuring, using, managing, and troubleshooting the Cisco 4300E and 4500E Video Surveillance High-Definition IP Cameras.
Preface Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide vi OL-25230-02
CH A P T E R 1 Overview This chapter provides an overview of the Cisco 4000E Series Video Surveillance High-Definition IP Cameras and their features.
Chapter 1 Overview IP Camera Features • Video analytics (CIVS-IPC-4500E only)—Provides an intuitive interface and tools for video analysis. • Medianet—The IP camera supports the Auto Smartports feature of the Media Services Interface (MSI). MSI enables a camera to participate as an endpoint in the Cisco medianet architecture when connected to a medianet enabled switch. • Local Storage—Supports up to 8 GB of USB flash storage of video data when the camera loses network connectivity.
Chapter 1 Overview IP Camera Physical Details IP Camera Physical Details The IP camera includes a reset button, built-in microphone, status LEDs, several ports for connecting external devices, and two threaded mounting holes, one on the bottom and one on the top. Note The IP camera casing serves as a heatsink for the internal electronics and may be warm to the touch. This is normal and indicates that the heatsink property of the casing is working as designed.
Chapter 1 Overview IP Camera Physical Details Figure 1-2 and the table that follows describe the items on the rear of the IP camera. Figure 1-2 Rear of IP Camera 1 Power LED Lights bright when the IP camera is powering up. Lights dim when the camera is IP operating 2 Analog Audio/Video Port Allows the connection of an optional Y cable or mini cable with BNC connector.
Chapter 1 Overview IP Camera Physical Details 6 Power input Provides for the connection of an optional 12 V, 1 amp DC power adapter or 24 VAC power adapter. Caution Use only the Cisco specified power supply adapter. 7 Reset button Recessed button that reboots the IP camera or resets it to a default state. You can use a pin or paper clip to depress it. It can be used any time that the IP camera is on and can have various effects, as described in the “Resetting the IP Camera” section on page 2-11.
Chapter 1 Overview DC Auto Iris Lens Connector Pinouts DC Auto Iris Lens Connector Pinouts Figure 1-4 describes the pinouts of the DC auto iris lens connector on the IP camera. Figure 1-4 DC Auto Iris Lens Connector Pinouts Pin Function 1 Damp – 2 Damp + 3 Drive + 4 Drive – Package Contents The the Cisco Video Surveillance IP Camera package includes these items: • Camera • Lens opening dust cap • USB port cover • Terminal block for power connection • C mount lens adaptor ring • 0.
CH A P T E R 2 Getting Started This chapter provides instructions for installing and performing the initial setup of the Cisco Video Surveillance IP Camera. It also describes how to access the IP camera through a web browser so that you can configure it or view video from it, and how to perform other important tasks.
Chapter 2 Getting Started Installing the IP Camera Warning Installation of the equipment must comply with local and national electrical codes. Statement 1074 Warning The power supply must be placed indoors. Statement 331 Note If you use the IP camera outdoors, place the camera and the power supply in a suitable NEMA enclosure. Warning This product must be connected to a power-over-ethernet (PoE) IEEE 802.3af compliant power source or an IEC60950 compliant limited power source.
Chapter 2 Getting Started Installing the IP Camera Table 2-1 Installing the IP Camera (continued) Action Step 3 Explanation Optional. Use the audio Y cable to connect a speaker, Each device connects to the audio Y cable through a microphone, or both devices to the audio port on the rear standard 3.5 mm mini phone jack. A speaker connects to of the IP camera. the red jack (speaker out) and a microphone connects to the black jack (mic in).
Chapter 2 Getting Started Installing the IP Camera Table 2-1 Step 5 Installing the IP Camera (continued) Action Explanation Optional. Use the GPIO ports on the rear of the IP camera to connect external devices that trigger alarms (connect through input ports) or respond to alarms (connect through output ports).
Chapter 2 Getting Started Performing the Initial Setup of the IP Camera Table 2-1 Installing the IP Camera (continued) Action Step 9 Explanation • The Ready LED lights brightly while the IP camera starts up. After a few minutes, the Ready LED flashes briefly then dims. Check the LEDs on the IP camera. • Step 10 Mount the IP camera in the desired location. The Network LED should be on.
Chapter 2 Getting Started Accessing the IP Camera Step 2 In the Set Password and Verify Password fields in the Admin column, enter a password for the IP camera administrator. You must enter the same password in both fields. The password is case sensitive and must contain at least eight characters, which can be letters, numbers, and special characters, but no spaces. Special characters are: ! " # $ % & ' ( ) * + , - . : ; < = > ? @ [ \ ] ^ _ ` { | } ~.
Chapter 2 Getting Started Accessing the IP Camera • Port number, if other than the default value. Default port numbers for the IP camera are 443 for HTTPS and 80 for HTTP. The IP camera administrator can configure an HTTPS port and an HTTP port as described in the “Account Initialization Window” section on page 3-28. • Your user name and password for the IP camera. The IP camera administrator configures user names and passwords as described in the “User Settings Window” section on page 3-30.
Chapter 2 Getting Started Understanding the IP Camera User Interface Understanding the IP Camera User Interface After you log in to the IP camera as described in the “Accessing the IP Camera” section on page 2-6, you can access the IP camera windows and perform a variety of administrative and user procedures. The links and activities that you can see and access in the IP camera windows depend on your IP camera privilege level.
Chapter 2 Getting Started Understanding the IP Camera User Interface IP Camera Windows The IP camera user interface includes these main windows: • Home window—Displays the information that is described in Table 2-3. • Setup window—Provides access to the IP camera configuration windows. For detailed information, see Chapter 3, “Configuring and Managing the IP Camera.” • Camera Video/Control window—Displays live video from the camera and lets you control a variety of camera and display functions.
Chapter 2 Getting Started Adjusting Back Focus on the IP Camera Table 2-3 Home Window Information (continued) Field Description Output Port 1 Current state of output port 1 on the IP camera. Output Port 1 Current state of output port 2 on the IP camera. Channel 1 and Channel 2 User IP camera user name of each user who is accessing the primary video stream (Channel 1) or the secondary video stream (Channel 2) through a client PC or a third-party device.
Chapter 2 Getting Started Powering the IP Camera On or Off Powering the IP Camera On or Off The IP camera does not include an on/off switch. You power it on or off by connecting it to or disconnecting it from a power source. When you power off the IP camera, configuration settings are retained. To power on the IP camera, take either of these actions: • Use an STP (shielded twisted pair) Category 5 or higher network cable to connect the IP camera to a network switch that provides 802.
Chapter 2 Getting Started Managing the Local Storage The USB Download Decryption Utility allows you to manage the USB flash drive and to decrypt the encrypted video data on the flash drive. The utility can be downloaded from Cisco.com and installed on your PC.
Chapter 2 Getting Started Managing the Local Storage Procedure Step 1 Double-click the USB Download Decryption Utility icon to open the utility. Step 2 Enter the IP address and root password for the IP camera and click Connect. Step 3 Click Format USB. Step 4 Click Yes twice to verify that you are sure that you want to format the USB flash drive. The USB flash drive is formatted using a FAT32 partition.
Chapter 2 Getting Started Managing the Local Storage Step 3 Step 4 Do one of the following to choose the encrypted files that are to be deleted from the USB flash drive: • To choose all encrypted video files on the USB flash drive, click Select all. • To choose some of the encrypted video files on the USB flash drive, click on the ones you want to delete from the file list. Click Delete. The selected files are deleted from the USB flash drive.
CH A P T E R 3 Configuring and Managing the IP Camera The Cisco Video Surveillance IP Camera provides configuration windows that you use to configure and manage the IP camera. This chapter explains how to access the configuration windows, describes each window, and provides detailed information about the options that are available in each window.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows The configuration windows are organized as follows: • Feature Setup – Streaming – Camera – Video Overlay – IO Ports – Pan/Tilt – Event – Patrol Sequence – Analytics (available for the CIVS-IPC-4500E model only) • Network Setup – Basic – IP Addressing – Time – Discovery – SNMP – 802.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows • Pan Tilt Settings Window, page 3-10 • Event Notification Window, page 3-11 • Patrol Sequence Window, page 3-16 • Analytics Windows, page 3-18 Streaming Settings Window The Streaming Settings window provides options for configuring audio and video streams from the IP camera. You can configure settings for the primary and an optional secondary video stream.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows If you change any options in this window, you must click the Save Settings button to save the changes. If you do not click this button, changes are not retained when you exit the window. Save Settings appears at the bottom of the window. You may need to scroll down to it. Table 3-2 describes the options in the Streaming Settings window.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Table 3-2 Streaming Settings Window Options (continued) Option Description Enable Multicast Check this check box to send video and audio data as a multicast stream. When multicast is enabled, the IP camera sends video and audio to the multicast addresses that you designate. Multicast enables several devices to receive the video signal from the IP camera simultaneously.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Table 3-2 Streaming Settings Window Options (continued) Option Description Analog Video Area Note This option applies to the primary stream only. Enable Analog Video Port Check this check box if you if you want the IP camera to enable analog video for installation purposes. To enable analog video, the following settings are required: • The primary video stream resolution must be set to 720p or lower.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Table 3-3 describes the options in the Camera Settings window. Table 3-3 Camera Settings Window Options Option Description Microphone Area Microphone Type Choose the type of microphone that you are using. • Internal Microphone—Audio is captured by the internal microphone on the IP camera. • External Microphone—Audio is captured by an optional external microphone, available from third-parties.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Table 3-3 Camera Settings Window Options (continued) Option Description Day to Night Threshold If the Switch Mode option is set to Auto, choose the value that specifies the relative light threshold at which the IP camera switches from day to night mode. A lower value designates that the IP camera switches from day to night mode in brighter conditions.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Table 3-4 Video Overlay Settings Window Options (continued) Option Description Display Text If you check the Enable Text Display check box, the text that you enter in this field appears as an overlay on the video image from the IP camera. The text can contain up to 26 characters, which can include letters, numbers, spaces, and these characters: ! $ % ( ) + , - .
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Table 3-5 IO Ports Settings Window Options (continued) Option Description Automatic Reset Check this check box if you want the corresponding output port to go back to its default state after an event occurs. Duration If you checked the Automatic Reset check box, enter the amount of time, in milliseconds, that elapses before the port goes back to its default state after an event changes it from the default state.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Event Notification Window The Event Notification window provides options for how the IP camera handles events. An event is any of the following: • A change of state from low to high or from high to low on an input port of the IP camera. For related information about input ports, see the “IO Ports Settings Window” section on page 3-9. • Motion that the IP camera detects.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows To display the Event Notification window, access the configuration windows as described in the “Performing the Initial Setup of the IP Camera” section on page 2-5, click Feature Setup, then click Event. If you change any options in this window, you must click the Save Settings button to save the change. If you do not click this button, changes are not retained when you exit the window.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Table 3-7 Event Notification Window Options (continued) Option Description Event Scheduling Area Scheduling Grid Designate the times at which an event causes the IP camera to take the designed actions. If an event occurs during a time that is not designated, the IP camera does not take any action. Each cell in this grid represents one hour on the corresponding day, starting at 12:00 a.m. (0:00).
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Table 3-7 Event Notification Window Options (continued) Option Description URL Base Enter a string to be used as the prefix in the HTTP URL for the secondary server.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Table 3-7 Event Notification Window Options (continued) Option Description POP Server Identify an optional secondary POP server that is used for sending e-mail by choosing IP Address or Hostname from the drop-down list and entering the IP address or host name in the corresponding field. This field is dimmed if you do not choose Requires POP Before SMTP in the Authentication field that follows.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Table 3-7 Event Notification Window Options (continued) Option Description Password Enter the primary FTP server login password. Enable Passive Mode Check this check box to enable the passive mode feature of the primary FTP server.
Chapter 3 Configuring and Managing the IP Camera Feature Setup Windows Table 3-8 describes the option in the Patrol Sequence window. Table 3-8 Patrol Sequence Window Options Option Description Patrol Sequence Area Dwell Time Choose the length of time in seconds that the camera remains in each preset position when a patrol sequence runs. Available list Configure the order in which the IP camera executes up to 8 steps in a patrol sequence.
Chapter 3 Configuring and Managing the IP Camera Network Setup Windows Analytics Windows The Analytics windows provide access to options for configuring the Cisco video analytics feature. Note The Analytics window is available only for the CIVS-IPC-4500E model, which has the digital signal processor (DSP) capabilities that are used for the Cisco video analytics feature. The CIVS-IPC-4300E model does not have the DSP capabilities.
Chapter 3 Configuring and Managing the IP Camera Network Setup Windows Table 3-9 describes the options in the Basic Settings window. Table 3-9 Basic Settings Window Options Option Description Basic Settings Area ID Enter a unique identification for the IP camera, which is used to identify the IP camera to various external applications. The ID can contain up to 64 numbers. Name Enter a name for the IP camera.
Chapter 3 Configuring and Managing the IP Camera Network Setup Windows Table 3-10 describes the options in the IP Addressing window. Table 3-10 IP Addressing Window Options Option Description IP Addressing Area IP Version Choose the IP version from the pull-down list. Currently, only IPv4 is supported.
Chapter 3 Configuring and Managing the IP Camera Network Setup Windows Table 3-11 describes the options in the Time Settings window. Table 3-11 Time Settings Window Options Option Description Set Time Mode Area Manually Configure Time Choose this option if you want to set the time for the IP camera manually. Use NTP Server to Update Time Choose this option if you want the IP camera to obtain its time from a network time protocol (NTP) server.
Chapter 3 Configuring and Managing the IP Camera Network Setup Windows Table 3-11 Time Settings Window Options (continued) Option Description NTP Server Settings Area Note These options do not apply if you choose the Manually Configure Time option. Primary NTP Server If you configured the IP camera to obtain its time from an NTP server, identify the primary NTP server by choosing IP Address or Hostname from the drop-down list and entering the IP address or host name in the corresponding field.
Chapter 3 Configuring and Managing the IP Camera Network Setup Windows SNMP Settings Window The SNMP Settings window provides options for configuring Simple Network Management Protocol (SNMP) settings for the IP camera. These settings can help you manage complex networks by sending messages to different devices on the network.
Chapter 3 Configuring and Managing the IP Camera Network Setup Windows Table 3-13 SNMP Settings Window Options (continued) Option Description Manually Configure Local Engine ID Click this radio button if you want to enter a local engine ID manually, then enter a unique local engine ID. Enter this information in a standard format as defined in RFC3411. Valid formats include (but are not limited to) the following: • 8000000903 where is the MAC address of the IP camera.
Chapter 3 Configuring and Managing the IP Camera Network Setup Windows 802.1x Settings Window The 802.1x Settings window provides options for configuring 802.1x authentication for the IP camera. These settings require that RADIUS be configured on your network to provide the client authentication. To display the 802.1x Settings window, access the configuration windows as described in the “Performing the Initial Setup of the IP Camera” section on page 2-5, click Network Setup, then click 802.1x (RADIUS).
Chapter 3 Configuring and Managing the IP Camera Network Setup Windows Table 3-14 802.1x Settings Window Options (continued) Option Description Root CA Certificate Path and folder where the root certificate that is required for 802.1x authentication is stored. You can click Browse to find this location. After you enter this information, click Upload to upload the certificate to the IP camera. EAP-PEAP Configuration Options Note These options appear if you select the protocol type EAP-PEAP.
Chapter 3 Configuring and Managing the IP Camera Network Setup Windows If you change any options in this window, you must click the Save Settings button to save the changes. If you do not click this button, changes are not retained when you exit the window. Save Settings appears at the bottom of the window. You may need to scroll down to it. Table 3-15 describes the options in the IP Filter Settings window.
Chapter 3 Configuring and Managing the IP Camera Administration Windows Table 3-16 QoS Settings Window Options (continued) Option Description Audio Priority Value from 0 (lowest priority) through 7 (highest priority) that specifies the CoS priority value for steaming audio data. Audio VLAN ID Enter the ID of the audio VLAN to which CoS packets are directed.
Chapter 3 Configuring and Managing the IP Camera Administration Windows If you change any options in this window, you must click the Save Settings button to save the changes. If you do not click this button, changes are not retained when you exit the window. Save Settings appears at the bottom of the window. You may need to scroll down to it. Table 3-17 describes the options in the Account Initialization window.
Chapter 3 Configuring and Managing the IP Camera Administration Windows User Settings Window The User Settings window lets you configure the following types of IP camera users: • Administrator—Can access all IP camera windows, features, and functions.
Chapter 3 Configuring and Managing the IP Camera Administration Windows Table 3-18 User Settings Window Options (continued) Option Description Privilege Level Select the desired privilege level for the user: • Administrator—Can access all IP camera windows, features, and functions. • Viewer—Can access the Camera Video/Control window with limited controls, and can access the Refresh, Logout, About, and Help links from that window.
Chapter 3 Configuring and Managing the IP Camera Administration Windows Table 3-19 describes the options in the Maintenance Settings window. Table 3-19 Maintenance Settings Window Options Option Description Factory Default Area Restore button Click the Restore button to reset all IP camera settings to their factory default values. To confirm the restore procedure, click OK in the confirmation pop-up window. Otherwise, click Cancel.
Chapter 3 Configuring and Managing the IP Camera Administration Windows Table 3-19 Maintenance Settings Window Options (continued) Option Description Import configuration to camera Path and folder where a configuration file is stored. You can click Browse to find this location. After you enter this information, click Import to load the configuration file to the IP camera. After you upload a configuration file to the IP camera, the IP camera restarts automatically.
Chapter 3 Configuring and Managing the IP Camera Administration Windows Table 3-20 Firmware Settings Window Options (continued) Option Description Firmware Maintenance Area Firmware Version Version of the firmware that is installed on the IP camera. Firmware Released Date Release date of the current firmware. Details button Click this button to display a pop-up window with additional information about the firmware on the IP camera.
Chapter 3 Configuring and Managing the IP Camera Log Windows Password Complexity Window IP camera administrator and user passwords must always meet the requirements that are described in the “User Settings Window” section on page 3-30. The Password Complexity window provides options for configuring additional requirements for the IP camera passwords.
Chapter 3 Configuring and Managing the IP Camera Log Windows Log Setup Settings Window The Log Setup Settings window provides options for configuring the log file and an optional syslog server on which to store log files. To display the Log Setup Settings window, access the configuration windows as described in the “Performing the Initial Setup of the IP Camera” section on page 2-5, click Log, then click Setup.
Chapter 3 Configuring and Managing the IP Camera Log Windows Table 3-23 Log Setup Settings Window Options (continued) Option Description Facility Enter the system facility that receives logs on the Syslog server. Minimum Log Severity Choose the minimum severity of messages that are sent to the Syslog server. The system sends all messages of this severity and higher. Message severities, from highest to lowest, are: • Emergency—The system is unusable.
Chapter 3 Configuring and Managing the IP Camera Log Windows Local Log Window The Local Log window lets you view the log file that is stored on the IP camera. To display the Local Log window, access the configuration windows as described in the “Performing the Initial Setup of the IP Camera” section on page 2-5, click Log, then click Local Log. Table 3-24 describes the options in the Local Log window.
Chapter 3 Configuring and Managing the IP Camera Log Windows Table 3-24 Local Log Window Options (continued) Option Description Page controls Let you move through the log file entries: Page field—Enter a page number and press Enter. —Go to first page —Go to previous page —Go to next page —Go to last page Table 3-25 describes the messages that can appear in the IP camera log file. When you view the log file, each message includes the date and time that it was logged.
Chapter 3 Configuring and Managing the IP Camera Log Windows Table 3-25 Log Messages Message Name Description that Appears in Log File Explanation Severity CONFIG_SAVE_FAILED Saving configuration to user failed. A user attempt to save the IP camera configuration failed. 3 CONFIG_SAVED Configuration saved by user . The IP camera configuration was saved 5 by a user.
Chapter 3 Configuring and Managing the IP Camera Log Windows Table 3-25 Log Messages Message Name Description that Appears in Log File INPUT_TWO_CHANGED Input port two changed to . Input port 1 on the IP camera changed 5 state. INPUT_TWO_RESET Input port two reset to . Input port 1 on the IP camera reset to its default state. 5 IP_CONFLICT IP Address conflict for . IP camera experienced an IP address conflict.
Chapter 3 Configuring and Managing the IP Camera Log Windows Table 3-25 Log Messages Message Name Description that Appears in Log File Explanation SERVER_CONTACTED Communication established with server . The IP camera established 6 communication with an SNTP, DHCP, Syslog, DNS, SMTP, HTTP, or 802.1x server. SERVER_LOST Communication lost with server .
CH A P T E R 4 Viewing Live Video After you install and set up the Cisco Video Surveillance IP Camera as described in Chapter 2, “Getting Started,” users can connect to the IP camera through Internet Explorer and access the Camera Video/Control window to view live video from the IP camera. The Camera Video/Control window also provides for controlling the video display, configuring preset positions, and controlling certain IP camera functions. Available controls depend on the privilege level of the user.
Chapter 4 Table 4-1 Viewing Live Video Camera Video/Control Window Controls (continued) Control Description Video Resolution drop-down list Choose the resolution for video transmission. The resolutions in this drop-down list depend on the video standard that you selected. The default value for H.264 is 1920 x 1080. The default value for MJPEG is 704 x 480. You cannot configure a secondary stream if you configure this resolution for 1920 x 1080.
Chapter 4 Viewing Live Video Table 4-1 Camera Video/Control Window Controls (continued) Control Description Saturation slider To control the saturation of the video from the IP camera, drag the slider, or enter a value from 1 through 100 and press the Enter key. A higher value increases the saturation and a lower value decreases the saturation. High saturation provides a vivid, intense color for a video image. With less saturation, the video image appears more muted and gray. The default value is 50.
Chapter 4 Table 4-1 Viewing Live Video Camera Video/Control Window Controls (continued) Control Description Restore button Displays the default video image, which is not rotated and not reversed. Full Screen button Displays the video image in full screen mode. To return to normal display mode, click the full screen image. Audio controls Disable Speaker toggle button Click the Disable Speaker button to mute audio that is sent from the IP camera to the PC that you are using.
Chapter 4 Viewing Live Video Table 4-1 Camera Video/Control Window Controls (continued) Control Description Presets controls Preset drop-down list Displays a list of preset positions that you have set for the IP camera. When you choose a preset position from this list, the IP camera moves to that position. Set Current Preset as Click this button to define the current IP pan and tilt camera position as its Home button home position.
Chapter 4 Table 4-1 Viewing Live Video Camera Video/Control Window Controls (continued) Control Description Right Arrow toggle button Click the Right Arrow to display the pan/tilt speed controls. The button changes to the Left Arrow button. Left Arrow toggle button Click the Left Arrow button to hide the pan/tilt speed controls. The button changes to the Right Arrow button. Pan/tilt speed controls Note These controls appear when you click the Right Arrow in the Pan/Tilt area.
Chapter 4 Viewing Live Video Table 4-1 Camera Video/Control Window Controls (continued) Control Description Motion detection controls Note These controls appear when you click the Up Arrow in the Motion Detection area and are available only viewing the primary (H.264) stream. Enable Motion Detection check box Enables the motion detection feature and displays a grid over the video image. When motion detection is enabled, the IP camera monitors activity in the video field areas that you specify.
Chapter 4 Table 4-1 Viewing Live Video Camera Video/Control Window Controls (continued) Control Description Full Screen check box Becomes available when you click check Enable Motion Detection check box. Check the Full Screen check box to cause the IP camera to examine the entire video field for activity. You can configure the following items for this video field: • Sensitivity—Designates the relative amount of activity that the IP camera must detect in the area before it generates an alert.
CH A P T E R 5 Troubleshooting This chapter describes some common problems that may be encountered while using the IP camera and provides possible solutions. Symptom Cannot connect to an IP camera through a web browser.
Chapter 5 Troubleshooting Symptom The motion detection feature does not send e-mail alerts. Possible Cause The e-mail alert feature is not properly configured or the SMTP server that the IP camera uses to send the e-mail may be filtering e-mail to prevent spam from being sent from your server. Recommended Action Configure e-mail alerts as described in the “Event Notification Window” section on page 3-11. Try using a different SMTP server or contact your ISP to see if SMTP access is being blocked.
INDEX Baud rate, for pan/tilt device Numerics bit rate, of video 802.
Index Device Processes window day 3-34 Discovery Settings window 3-22 filter 3-6 Event Notification window 3-11 mode 3-6 Feature Setup windows Firmware Settings window IP Addressing window decrypting video files 3-26 options 3-36 3-31 DHCP, obtaining IP address through 2-5, 3-20 3-28 Discovery Settings window options 3-1 Pan Tilt Settings window Patrol Sequence window QoS Settings window 3-35 primary 3-16 dual streaming 3-3 dwell time 3-20 User Settings window 3-30 Video Over
Index options accessing camera through 3-12 overview allowing access through 3-11 default port port F 2-7 2-6, 3-29 3-29 3-29 HTTPS factory default configurations, resetting 3-32 accessing camera through factory default configurations, restoring 3-32 allowing access through factory reset default port 2-11 Feature Setup windows port 3-2 hue firmware upgrading 3-34 3-29 4-3 input device, connecting 3-33 connecting devices to deleting files from 2-13 downloading files from fo
Index controlling access to day mode description 1-4 lens 1-6 attaching to IP camera 1-3 C mount 2-10 General purpose input/output (GPIO) port installation 1-3, 2-2 for IP camera type 1-3, 2-2 local storage, managing logging in to 2-2 DC auto iris 1-4 2-2 2-2 CS mount 1-5 2-1 LAN port on lens 1-4 power 3-6 DC auto iris lens connector pinouts focus PoE 3-26 1-3 1-3 live video 2-11 viewing 2-7 logging out of 2-8 through home window MAC address 3-33 through third-party d
Index options output ports 3-32 overview connecting devices to 3-31 microphone on IP camera external 3-7 internal 1-3, 3-7 4-4 on camera 1-3 PC package contents 4-4 1-6 pan, tilt, zoom 3-6 See PTZ motion detection panning accessing controls enabling 4-6 options 4-7, 4-8 threshold 4-3, 4-5 Pan Tilt Settings window 4-7 sensitivity mounting, IP camera 3-10 overview 4-7, 4-8 3-10 parity, for pan/tilt device Motion detection controls 4-7 2-5 3-10 password complexity mul
Index port for power adapter security 1-5 powering off the IP camera 2-11 controlling processes powering on the IP camera 2-11 password hardening Power over Ethernet (PoE) 2-1 stopping processes terminal block Selected list 2-4 power adapter 3-34 3-35 3-34 3-17 sensitivity, for motion detection connecting Setup window 2-4 supported description 2-1 Power over Ethernet (PoE) sharpness stopping 2-9 displaying 1-4, 2-1 processes descriptions 4-7, 4-8 2-8 4-2 SNMP, configuring
Index bit rate T 3-5 primary stream terminal block 2-4 quality text overlay, on video 3-8 4-7, 4-8 text overlay 4-3, 4-5 3-1 through Home window 3-21 4-1 See also live video time stamp, on video 3-8 time zone, of IP camera video codec 3-21 controls in Camera Video/Control window 3-12 display in Streaming Settings window troubleshooting 4-1 3-5 video image administrator password recovery alerts 4-1 through third-party device or software 3-20 trigger, for event 3-8 viewing live
Index Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide IN-8 OL-25230-02
