Administrator Guide Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Revised: April 2006 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Audience Scope 1-1 1-1 1-1 Naming Conventions Used in This Guide New Features in This Release 1-2 1-2 Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components 1-3 Cisco Unified MeetingPlace System 1-3 Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 1-4 Standards That are Supported by Cisco Unified MeetingPlace H.
Contents Upgrading to Cisco Unified MeetingPlace H.323/SIP IPGW Software Release 5.2.1 From Cisco Unified MeetingPlace IP Gateway Release 5.x 2-6 Upgrading to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 From Cisco Unified MeetingPlace IP Gateway Release 4.x 2-7 Configuring Cisco Unified MeetingPlace Gateway SIM 2-7 Changing Cisco Unified MeetingPlace Gateway SIM Settings 2-8 Uninstalling Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.
Contents Unable to Make Dial-Pad Key Selections When Using an H.323 Device 4-3 Checking the Cisco Unified MeetingPlace Audio Server System When IP Ports Do Not Answer 4-4 Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Server When IP Ports Do Not Answer 4-4 Checking Cisco Unified CallManager When IP Ports Do Not Answer 4-5 Checking the Cisco Unified MeetingPlace Audio Server System When IP Calls Connect But No Audio Is Heard 4-5 Checking the Cisco Unified MeetingPlace H.
Contents Administrator Guide for Cisco Unified MeetingPlace H.323 SIP/IP Gateway Software Release 5.2.
C H A P T E R 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 This chapter includes the following sections: Note • Audience, page 1-1 • Scope, page 1-1 • Naming Conventions Used in This Guide, page 1-2 • New Features in This Release, page 1-2 • Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components, page 1-3 • Additional References, page 1-10 In this guide, Cisco Unified MeetingPlace H.
Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Naming Conventions Used in This Guide This guide does not provide information about configuring third-party, call-control applications. If you are using an IP PBX that runs standard H.323 or SIP call control, see the “Information About Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.
Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components Supporting up to 960 IP connections, Release 5.2.1 works with the Cisco Unified MeetingPlace Audio Server system to provide meeting access to callers.
Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 IP telephony uses your data network infrastructure to transmit voice packets. The underlying technology that is used by IP telephony applications is Voice over IP (VoIP), which enables different types of endpoints—IP phones, PSTN phones, and H.
Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components Protocols That Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Uses Protocols are rules that endpoints follow for sending and receiving messages, checking errors, and compressing data. Release 5.2.
Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components H.323 clients can use out-of-band DTMF, which carries digitized information on a separate data channel and sends this information directly to Release 5.2.1. Because out-of-band DTMF does not require that the tone be deciphered, distortion and signal loss are minimal.
Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components How PSTN and Cisco IP Phones Communicate by Using Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.
Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components Step 3. Cisco IP Phone Description PSTN Phone Description Cisco Unified CallManager and Release 5.2.1 communicate by using H.323. This communication process involves H.225 for call signaling and H.245 for media exchange.
Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Components How H.323 Clients and Cisco SIP IP Phones Communicate by Using Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 H.323 clients and Cisco SIP IP phones—which can be simultaneously deployed—communicate with Release 5.2.1 and provide another option to join a Cisco Unified MeetingPlace meeting.
Chapter 1 Introducing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Additional References Step 3. H.323 Device Description Cisco SIP IP Phone Description The H.323 device or Cisco SIP IP phone and Release 5.2.1 exchange IP addresses and UDP port numbers. a. Release 5.2.1 sends the IP address and UDP port number of the Cisco Unified MeetingPlace Audio Server system to the H.323 device or Cisco SIP IP phone. b. Release 5.2.1 sends the IP address and UDP port number of the H.
C H A P T E R 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 To install Release 5.2.1, perform the following procedures in this order: • How to Complete Prerequisites for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation or Upgrade, page 2-1 • How to Configure Cisco Unified CallManager for Use With Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.
Chapter 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified CallManager for Use With Cisco Unified MeetingPlace H.323/SIP IP Gateway Software • Tip If a firewall separates the Cisco Unified MeetingPlace Audio Server system from the IP-gateway server, open port 5003. The Gateway SIM communicates with the Cisco Unified MeetingPlace Audio Server system through port 5003.
Chapter 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified CallManager for Use With Cisco Unified MeetingPlace H.323/SIP IP Gateway Step 5 Click the Add a New Gateway link. The Add a New Gateway window appears. Step 6 From the Gateway drop-down menu, choose H.323 Gateway. In the Device Protocol drop-down menu, the H.225 device protocol appears. Step 7 Click Next. The Gateway Configuration window appears. C.
Chapter 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified CallManager for Use With Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Table 2-1 Step 9 Fields in the Gateway Configuration Window (continued) Field Description Task Gatekeeper Registration Provides address translation and controls Choose None. access to the LAN for connections between H.323-compliant devices, such as terminals and gateways.
Chapter 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 4 Enter the information in Table 2-2 into the corresponding fields in the Route Pattern Configuration window.
Chapter 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 1 Complete the tasks in the “How to Complete Prerequisites for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation or Upgrade” section on page 2-1.
Chapter 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 2 Install Release 5.2.1by using the procedures in the“How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1” section on page 2-5. The configuration settings are imported during installation. Upgrading to Cisco Unified MeetingPlace H.
Chapter 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 7 In the Cisco Unified MeetingPlace Client IP Address dialog box, enter the IP address of the IP-gateway server where you are currently installing Gateway SIM and click Next. Step 8 Click Finish. Step 9 To complete Release 5.2.1 installation, go to the “Installing Cisco Unified MeetingPlace H.
Chapter 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 8 Click OK. Step 9 To apply the configuration settings, click OK again. Step 10 To restart the Gateway SIM, choose Start > Programs > Administrative Tools > Services. Step 11 Right-click MeetingPlace GWSIM and choose Start. Uninstalling Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.
Chapter 2 Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Install or Upgrade to Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.
C H A P T E R 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 This chapter provides procedures for configuringRelease 5.2.1 and includes the following sections: • Information About Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1, page 3-1 • How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1, page 3-3 • Information About Configuring Cisco Unified MeetingPlace H.
Chapter 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Note If you are using an IP PBX that runs standard H.323 or SIP call control, see the “How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.
Chapter 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Table 3-1 Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Management Console Fields and Default Settings Setting Description Default Enabled Enables or disables the SIP protocol. Yes Max Number of Callers Maximum number of SIP callers Release 5.2.1 accepts.
Chapter 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for Use With Cisco Unified CallManager Step 1 From the IP-gateway server, choose Start > Programs > MeetingPlace Applications > MeetingPlace Management. Step 2 Double-click the Cisco Unified MeetingPlace IP Gateway icon.
Chapter 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Tip Step 3 You can also access Release 5.2.1 configuration settings through the Registry Editor by navigating to \\HKEY_LOCAL_MACHINE\SOFTWARE\Latitude\MeetingPlace IP Gateway. Use the settings in Table 3-3 to configure Release 5.2.1 for use with Cisco SIP Proxy Server. Table 3-3 Release 5.2.
Chapter 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 How to Configure Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Table 3-4 Release 5.2.1 Configuration Settings for Use With an H.323 Gatekeeper Field Name Setting H.323 Settings Enabled Yes E.164 Address Dialable number for the MeetingPlace H.323/SIP IPGW H.323 ID MeetingPlace Gateway Port 1720 Gatekeeper Address IP address of the H.
Chapter 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for Use With Information About Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 for Use With Cisco Unified MeetingPlace Web Conferencing You can install Release 5.2.1 on either the same or separate server as Cisco Unified MeetingPlace Web Conferencing. If you install Release 5.2.
Chapter 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Configuring Multiple Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Step 5 Click OK to apply your settings and return to the desktop. Information About Configuring Multiple Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.
Chapter 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Reservationless Single Number Access Configuration • Step 5 Step 6 [*]—Matches 0 or more occurrences of the preceding digit. Enter the type of prompt menu to play to the caller; then, enter a space. Valid selections are the following: • CombinedAccess—Selects the Main menu. • DIDMeeting—Prompts the caller for the meeting ID to join.
Chapter 3 Configuring Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Information About Reverse Connection to the MeetingPlace Audio Server System Configuration Note Gateways must support the Session Initiation Protocol (SIP) Refer Method, RFC 3515, to use the Reservationless Single Number Access feature.
C H A P T E R 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 This chapter provides troubleshooting tips about the following topics for problems that can occur after installing and configuring Release 5.2.
Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Caller Connectivity Troubleshooting Caller Connectivity • Unable to Make Calls From a Cisco IP Phone, page 4-2 • Unable to Call a PSTN Telephone From a Cisco IP Phone or Vice Versa, page 4-2 • Dead Air Heard When Using an H.
Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Caller Connectivity Dead Air Heard When Using an H.323 Device Possible Cause—Data packets transmitted across IP are at times inconsistently sized. Corrective Action—Ensure that Cisco Unified CallManager, the IP-gateway server, and the Cisco Unified MeetingPlace Audio Server system are all be set to handle the same size data packet.
Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Caller Connectivity Checking the Cisco Unified MeetingPlace Audio Server System When IP Ports Do Not Answer Step 1 Check that the Ethernet switch port or any other network devices to which the MA-16 blade connects directly is set to fixed 100 Base-TX Full Duplex. Step 2 Make sure that the IP ports on the server are configured and active by using the blade and portstat commands.
Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Caller Connectivity Step 6 Verify that soft phones are not running on the gateway. Step 7 If Cisco Unified MeetingPlace Web Conferencing is on the same server as Release 5.2.1, make sure that they are each assigned different IP addresses. Checking Cisco Unified CallManager When IP Ports Do Not Answer Step 1 Verify that an H.
Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Caller Connectivity Checking the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 When IP Calls Connect But No Audio Is Heard Step 1 Open the Cisco Unified MeetingPlace Gateway SIM eventlog and verify that the following log entries have the correct IP address of the IP MA-16 blade: MP RTP info. IP=10.10.10.1 Port=5010 MP RTCP info. IP=10.10.10.
Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Caller Connectivity Checking the Cisco Unified MeetingPlace Audio Server System When Unable to Dial Out on IP Ports Step 1 Verify that incoming calls to the server are connecting. If not, perform the following procedures: • Checking the Cisco Unified MeetingPlace Audio Server System When IP Ports Do Not Answer, page 4-4 • Checking the Cisco Unified MeetingPlace H.
Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Audio Problems Step 5 Verify that the E.164 Address and H.323 ID fields are correct for H.323 outdials. Step 6 Verify that the Display Name, User Name, and Session Name fields are correct for SIP outdials. Checking Cisco Unified CallManager When Unable to Dial Out on IP Ports Step 1 If Release 5.2.
Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Audio Problems Echo Possible Cause—The caller is using a low-quality headset with Cisco IP phone. Corrective Action—Reduce the speaker volume to a volume that is comfortable but not loud enough to cause feedback from the microphone back to the other end of the call. Corrective Action—Use a headset that is approved by Cisco Systems. Possible Cause—Cisco IP phone audio settings need adjustment.
Chapter 4 Troubleshooting Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Troubleshooting Audio Problems Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.
A P P E N D I X A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheets Information About the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheet Before you install Release 5.2.1, complete the following worksheet. You need to supply these values when you install and configure Release 5.2.1. Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheet Description 1. 2. 3.
Appendix A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheets Information About the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Dial Plan Description 4. Additional IP addresses of the Cisco Unified MeetingPlace Audio Server system. hostname ____________________________ IP address ____________________________ Up to four additional IP addresses are needed for the Multi Access blade.
Appendix A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheets Information About the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Dial Plan For Cisco Unified MeetingPlace Audio Servers systems that have both PSTN and IP interfaces, a dial plan should account for rollover from PSTN to IP ports and vice versa.
Appendix A Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Installation Worksheets Information About the Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 Dial Plan Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.
INDEX A troubleshooting with Cisco Unified MeetingPlace H.323/SIP IP Gateway 4-1 audio quality uninstalling during a meeting troubleshooting 2-9 upgrading 1-6 2-6 using with 4-8 Cisco SIP Proxy Server 3-4 Cisco Unified CallManager C 3-4 Cisco Unified MeetingPlace Web Conferencing H.323 clients and Cisco SIP phones call-control software H.323 Gatekeeper see Cisco Unified MeetingPlace H.323/SIP IP Gateway IP PBX Cisco IP phones about communicating with Cisco Unified MeetingPlace H.
Index in band Cisco Unified MeetingPlace Gateway SIM 1-5 out of band Cisco Unified MeetingPlace H.323/SIP IP Gateway 1-5 out of band and SIP support for 2-7 2-1 1-5 1-5 L dual tone multi-frequency see DTMF load balancing with Cisco Unified MeetingPlace H.323/SIP IP Gateway 3-8 E endpoints M supported 1-6 supported by SIP MeetingPlace 1-5 see Cisco Unified MeetingPlace F P fast busy signal, troubleshooting 4-3 protocols about G 1-5 Cisco Unified MeetingPlace Gateway SIM H.323 G.
Index S SIP phones see Cisco IP phones SIP protocol see protocols SSP protocol see protocols T telephony standards supported 1-4 troubleshooting audio problems 4-8 caller connectivity Cisco IP phones 4-2 4-3 Cisco Unified MeetingPlace H.323/SIP IP Gateway dead air with Cisco IP phone network connectivity 4-1 4-3 4-1 U uninstalling Cisco Unified MeetingPlace H.323/SIP IP Gateway 2-9 upgrading Cisco Unified MeetingPlace H.
Index Administrator Guide for Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.
