Cisco TelePresence Content Server S4.1 Online help (printable format) D14595.
Contents Logging in to the web interface ...................................................................................... 6 Supported browsers, plugins & platforms...................................................................... 7 Supported browsers .......................................................................................................................... 7 Recommended player versions ..................................................................................................
Displaying the Categories list ....................................................................................... 41 Adding & editing Categories......................................................................................... 42 Displaying the Recording alias list ............................................................................... 43 Adding & editing Recording aliases ............................................................................. 45 Displaying the Template list ......
Working with the logs ................................................................................................... 98 Content Engine logs ........................................................................................................................ 98 Transcode Engine logs .................................................................................................................... 98 Helper logs .........................................................................................
License, copyright and trademark information .......................................................... 118 Cisco TelePresence Content Server 4.
Logging in to the web interface Logging in to the web interface What you see when the Cisco TelePresence Content Server web interface opens depends on whether guest access is enabled: • If guest access is enabled, you see the list of recorded conferences that guest users have permission to see. As the guest user you can play some or all of these conferences. • If guest access is not enabled, you are prompted to log in (also called authenticating).
Supported browsers, plugins & platforms Supported browsers, plugins & platforms Cisco recommends that you use software mentioned on this page to ensure that you can watch/stream conferences successfully. Supported browsers Ensure that you have JavaScript, ActiveX and media plugins enabled in your browser. The Conference play properties check determines the conference formats that you can watch on your computer and displays this information in your Preferences.
Editing user preferences Editing user preferences After you have logged in, you can edit some preferences for the way items are displayed. The preferences that you can set depend on your role. Go to Preferences in the top right of the window. To update your preferences, edit the fields using the table below and click Save.
Editing user preferences Field Field description Usage tips internet connection, select the check box if necessary and click Recheck properties. Available players Whether Windows Media, QuickTime, Flash and Real Media players are available on your computer, and therefore whether you can view these conference formats in the Content Viewer. means that conferences using that format cannot be viewed in your browser.
Understanding the conference lists Understanding the conference lists Conferences (recorded calls) are displayed in three lists. Your access to each of the lists depends on whether you have logged in, and if you have, your user role. Which conferences you see in the lists depends on the permissions set on the conference. (Permissions determine who can view or edit the conference.) To display the Conference lists, go to View Conferences.
Understanding the conference lists Role What you see while they are being processed and after they have been processed. Site manager All recorded conferences are listed. Site managers can edit all recorded conferences. Common features These pages have a number of common features: • Category: Select a Category from the drop-down list to only see conferences belonging to that Category. Selecting All displays all the conferences that you have access to.
Understanding the conference lists bandwidth has been determined to be at a lower rate than the bandwidth of the conference. You can still play the conference, but you may experience playback problems. For more information about your bandwidth, see your preferences. • Download: see Watching a conference on your computer and Watching a conference on a portable device (iPod or Zune). The download link only appears if the appropriate download output formats have been produced for a conference.
Watching a conference in the Content Server web interface Watching a conference in the Content Server web interface The Content Viewer is opened when you ask to stream/play a conference. Watching a conference To stream a conference using the Content Viewer: go to the appropriate View Conferences page and click the thumbnail, the conference name or the Play button. The conference is displayed at the best quality for your connection, as determined automatically or entered manually in Preferences.
Watching a conference in the Content Server web interface The Content Viewer playing an example conference with only main video: The Content Viewer playing an example conference with main and dual videos and an index: • changes where the Content Viewer shows the main and dual videos The Next layout button (if a separate dual video is available), and the index (if a conference editor has added one). This button is not displayed if it is not possible to switch layouts.
Watching a conference in the Content Server web interface Note: Check Port information to make sure that the correct ports for streaming are not blocked; otherwise, the streaming media will fail to load. Using the Content Viewer with Silverlight The Content Viewer initially displays a Play button in the center: click this to watch the conference. The controls at the bottom of the window fade after a few seconds but placing the mouse in the control area redisplays them.
Watching a conference on your computer Watching a conference on your computer If a conference has downloadable outputs, you can download the conference to your computer. This may be better than streaming the conference, especially if you have a maximum download limit on your internet connection. After the conference has been saved on your computer, you can watch it as often as you like.
Watching a conference on a portable device (iPod or Zune) Watching a conference on a portable device (iPod or Zune) If a conference has downloadable outputs suitable for portable devices, you can download the conference and then watch it on your iPod or Microsoft Zune device. You need to use a computer as an intermediary device and then load the conference to the iPod/Zune as you would any other file. After the conference has been loaded on the device, you can watch it as often as you like.
Calling out to record Calling out to record If your login account has creator privileges you can dial out to an endpoint and record the endpoint's camera view for the duration of the call as an ad hoc conference. Scheduled - as opposed to ad hoc - conferences can be recorded using the Cisco TelePresence Management Suite (TMS) - see Using TMS to schedule conferences to be recorded on the Content Server and the TMS online help for more information.
Calling out to record Field Field description Usage tips Dial number Enter the address of the remote endpoint or system to call. The address can be: Advanced call settings • an IP address. • an H.323 ID or E.164 alias, if the Content Server is registered with a gatekeeper. • a SIP URI, if the Content Server is registered with a SIP registrar. Expand these setting to selects your own bandwidth and call type.
Calling out to record Field Field description Description Details about the conference to be displayed beneath the name. Speaker Name(s) of the conference speaker(s). Location Where the conference takes place. Copyright Copyright information about the conference. Keywords Keywords that can be used to search for the conference. Category The Category that this conference will be listed under in the View conferences pages.
Calling out to record Field Field description Usage tips Note: Only enter groups and users that have been added to the Groups and users list on the Content Server (see Adding and updating groups & users) in this field; otherwise, the entry will be removed when you click Check access list or Place call. Password If required, enter a password to restrict streaming access to this conference and the ability to download content.
Using TMS to schedule conferences to be recorded on the Content Server Using TMS to schedule conferences to be recorded on the Content Server Cisco recommends that you use the Cisco TelePresence Management System (TMS) for scheduled calls that you want to record with the Content Server. This is because TMS is aware of the Content Server's capabilities so that resource conflicts are resolved at the time of the booking.
Editing conferences - overview Editing conferences - overview After a conference has been recorded, conference editors can update the conference as follows: • Editing conference information and permissions: conference information is used to search for the conference in the Recorded conferences list. Conference permissions define who can view the conference and who can edit it.
Editing conference information & permissions Editing conference information & permissions Conference editors can update the conference information and permissions of conferences that they are editors of at any time. Site managers can do this for any conference. (To change, add or delete conference outputs, see Managing conference outputs.) To edit conference details: 1. Go to View Conferences > Recorded. 2. Click Edit and then Edit conference. 3. Update the fields using the table below. 4.
Editing conference information & permissions Field Field description Usage tips Conference permissions Who can view this conference Groups and users who can view the One of: conference. Use Check access list to validate your entries: they are also • Allow access to all users, including guests: If Allow guest access is selected checked when you Save. in Site settings, this field is displayed. If selected, all users including guests can view the conference.
Editing conference information & permissions Field Field description Usage tips conference specified in Who can view this available for conference above. viewing above do not see the conference in the Conference list. This may be useful if editors (see Who can edit this conference below) want to make changes to the conference before making it available to others.
Managing conference outputs Managing conference outputs Site managers and editors of the conference can: • Add new on demand outputs for that conference. The conference outputs will be added into the Offline Transcoding Queue for processing and transcoding will start when all the conferences higher in the queue have been processed.
Managing conference outputs Field Field description Distributed to Podcast Producer or iTunes U Select to open the Outputs for distribution to Podcast Producer or iTunes U section where you can edit output settings for Podcast Producer and iTunes U. Usage tips Outputs to view in the Content Server web interface Output layout Select the layout to use.
Managing conference outputs Field Field description • Usage tips Real Media for playback using Real Media Player. On demand sizes Select up to two conference sizes based on your users' streaming environment and internet connection Bit rates (kbps) Displays the target bit rate for the Small, Medium and Large sizes. The number displayed depends on the target bit rates set in Site settings, and the call speed at which the conference was recorded.
Managing conference outputs Field Field description Usage tips low resolution monitor. Portable devices Select your choice of portable device(s) and whether you want audio and video, or audio-only: • iPod Video • iPod Audio • Zune (Microsoft compatible) Video • Zune (Microsoft compatible) Audio These outputs are available using the Download link on the Recorded Conference page. Download the files to the correct folder for synchronizing with your portable device.
Managing conference outputs Field Field description Usage tips video stream, then this is one of: Switching: creates one movie file. The main video stream is replaced by the dual video stream when the dual video stream is activated. The main video stream is displayed again when the dual video stream stops. Joined: creates one movie file consisting of the main video source on the left and the dual video source to the right.
Managing conference outputs Field Field description Usage tips stream and one for the dual video stream. Outputs to download for portable devices Outputs to download for general purpose Outputs for distribution to Podcast Producer or iTunes U Displays information about the outputs created for Portable Devices by the selections above. Displays information about the outputs created for download to users' computers by the selections above.
Indexing, cropping & concatenating conferences in the Content Editor Indexing, cropping & concatenating conferences in the Content Editor You can use the Content Editor to edit conferences that you are an editor of. Site managers can edit any conference. The Content Editor can: • Add indexes and manage index points. • Crop the conference by changing its start (in point) and/or end (out point). • Concatenate conferences: that is, join another conference to the one already open in the editor.
Indexing, cropping & concatenating conferences in the Content Editor • the conference volume, play and pause controls. • in • a Join recording button to append another conference to this one. The bottom section of the Content Editor has: and out sliders to change the start and end points. Indexing a conference Play the conference and pause it where you want an index, or click on the seek bar to jump to a point in the video, then click Add index. Type in a name and click Save and close.
Indexing, cropping & concatenating conferences in the Content Editor Concatenating conferences To be able to join conferences, you must have edit access to both conferences (or have the site manager role) and the conferences must have streaming outputs in the same format and size (for example, Windows Media, Medium) and the same dual video status: it is not possible to join two conferences if only one of them has a dual video stream. To join two conferences: 1.
Understanding recording configurations Understanding recording configurations The Content Server records calls and can produce the resulting conferences in a range of formats and sizes for users to watch or download. Conferences can be made available to all or selected users, and given information to make them easier for users to find. All this is controlled by a configuration called a Recording alias. See Displaying the Recording alias list.
Understanding recording configurations • Default conference permissions that specify who can view and edit conferences created with this Recording alias. The groups and users specified must be added to the Groups & users list first. When a conference is created, the following properties are copied from the Recording alias used to create it to the new conference: • Live and on demand outputs from the Template.
Storing recordings Storing recordings The default location for media files is drive E:. You can change this to store files on a Network Attached Storage device (NAS), so that the recording capacity is not limited by the disk space on the Content Server. Then media will be recorded to a temporary directory on the Content Server before automatically being moved to the NAS. The Content Server streams the media from the NAS.
Storing recordings 4. Configure the NAS, if you have not already done so. a. Log on to your NAS using Windows Remote Desktop Connection. b. Set up a shared folder. c. Set permissions on the share to allow the Content Server and the shared account (MYDOMAIN\TCSNASUSER in this example) full control over the share. Right-click on the share and select Sharing and Security... Click Permissions. Click Add. d. Click Object Types. Select Computers and click OK. e.
Storing recordings Changing the storage location back to the default storage location You will not be able to complete this process if the media size on the NAS is larger than the space available on the E: drive. Check the data folder size on the NAS first and, if you want to proceed, delete some conferences using the Content Server web interface if your NAS data folder is larger than space available on the E: drive.
Displaying the Categories list Displaying the Categories list A conference can be assigned a Category to make searching for conferences faster. Six Categories come with the Content Server: Announcements, Education, General, Meetings, News and Training. Each Category has a name and can have a description. Site managers can display the Categories list: go to Management settings > Categories. From the Categories list, they can: • Edit existing Categories: click Edit for the Category that you want to change.
Adding & editing Categories Adding & editing Categories Administrators can add and edit Categories. A conference can be assigned a Category to make searching for conferences faster in the View conferences pages. To add a new Category: 1. Go to Management settings > Categories. 2. Click Add category. 3. Enter a Name and, if required, a Description. (Descriptions are optional and are displayed only in the Categories list.) 4. Click Save. To update a Category: 1.
Displaying the Recording alias list Displaying the Recording alias list Recording aliases are used to record calls and contain all the information about how the new conference is created. The Content Server is delivered with a number of default Recording aliases called: • Default Live and OnDemand: conferences created using this Recording alias can be streamed while the call is ongoing, and also watched after the conference completes and has been transcoded.
Displaying the Recording alias list The following information is displayed for each Recording alias. Field Field description Name The name of the Recording alias. H.323 ID The unique H.323 ID to be dialed to record using this Recording alias. The Content Server must be registered with a gatekeeper to use an H.323 ID (that is, a gatekeeper is enabled in Site settings). If the Content Server is registered as a Gateway, the H.323 ID must be prefixed by the H.
Adding & editing Recording aliases Adding & editing Recording aliases Site managers can create and update Recording aliases which define several recording properties. One of these is the Recording alias type which determines whether it is a System Recording alias or a Personal Recording alias. Personal Recording aliases have an Owner other than the local administrator and the Owner of a Personal Recording alias can edit some of the properties of that Recording alias - as explained in the table below.
Adding & editing Recording aliases Field Field description Usage tips Name Enter a meaningful name for the Recording alias. This helps TMS users to choose the correct Recording alias when they choose to record scheduled conferences, and users who are creating ad hoc conferences by calling out. Recording alias type Select either Personal or System. Personal Recording aliases can only be used by the Owner (see the next field).
Adding & editing Recording aliases Field Field description Usage tips SIP address (URI) A SIP address (URI) calling the Content Server with this SIP address creates a conference using this Recording alias. The Content Server must be registered with a SIP registrar to use a SIP URI (this field only displays if a SIP registrar is enabled in Site settings). SIP display name If you entered a SIP URI, enter a The SIP display name is presented to other name for it.
Adding & editing Recording aliases Field Field description Usage tips field. Description Speaker The description used when a conference is created by an incoming call or displayed as the default when you go to Conference setup > Create conference. The information entered in these fields can be searched in the View conferences pages to help users find the conference. If no information is entered in these fields, the conference will not have that information.
Adding & editing Recording aliases Field Field description displayed as the default when you go to Conference setup > Create conference. Use Check access list to validate your entries: it is also checked when you Save. Usage tips selected in Site settings, this field is displayed. If selected, all users including guests can view the conference. • Allow access to all authenticated users: If Allow guest access is not selected in Site settings, this field is displayed.
Adding & editing Recording aliases Field Field description Usage tips field. Automatically make recorded conference available Select to make the conference automatically available to the groups and users specified in Who can view this conference above. When not selected, the groups and users specified in Who can view this conference above cannot see the conference in the Conference list until the conference is made available by an editor (see Who can edit this conference below).
Displaying the Template list Displaying the Template list A Template determines how a conference is recorded, streamed and played back: • Whether the conference can be streamed live or only on demand or both. • Formats supported: for example, Windows Media, MPEG-4 for QuickTime, MPEG-4 for Flash or Real Media. • The sizes for the outputs. • Outputs for playback in portable devices (iPod or Zune). • Outputs for uploading to your iTunes U account or your Podcast Producer server.
Adding & editing Templates Adding & editing Templates Site managers can add new Templates and update existing ones: • To edit a Template, go to Management settings > Templates and click Edit for the appropriate Template. Then update the fields as required using the table below and click Save. • To create a new Template either: o Go to Management settings > Templates and click Add Template. Then complete the fields using the table below and click Save.
Adding & editing Templates Field Field description Output layout Select the layout to use. On demand formats One of: Switching: creates one stream. The main video stream is replaced by the dual video stream when the dual video stream is activated. The main video stream is displayed again when the dual video stream stops. Joined: creates one stream consisting of the main video stream on the left and the dual video stream to the right.
Adding & editing Templates Field Field description Usage tips internet (by default, the maximum is 512 kbps – see Maximum target bit rate below for the actual bit rate). Large: For access to a high-speed LAN. This format takes the longest to transcode. Maximum target bit rates (kbps) Displays the maximum target bit These bit rates are configured in the Advanced rate in kbps (kilobits per second) streaming options section of Site settings. for each size.
Adding & editing Templates Field Field description Usage tips monitor. Portable devices Select your choice of portable device(s) and whether you want audio and video, or audio-only: • iPod Video • iPod Audio • Zune (Microsoft compatible) Video • Zune (Microsoft compatible) Audio After the conference completes and the outputs have been created, they are available using the Download link on the Recorded Conference page.
Adding & editing Templates Field Field description Usage tips stream to the right. For Live broadcasts, the image shown above is displayed in the video instead of the dual video stream while there is no dual video stream in the conference. Picture in picture: creates one movie file with the main video stream inserted into the dual video stream. When the dual video stream is activated, the main video stream transitions to the selected location, displaying the dual video stream as the larger picture.
Displaying the Media server configurations list Displaying the Media server configurations list Media server configurations tell the Content Server where the media for a conference is stored and how it is streamed. Media server configurations can also be used to automate the process of uploading recorded content to Apple’s Podcast Producer server for completion and publishing using a Podcast Producer workflow or to Apple's iTunes U for content distribution.
Adding & editing Media server configurations Adding & editing Media server configurations Site managers can add new Media server configurations and update existing ones: • To edit a Media server, go to Management settings > Media servers and click Edit for the appropriate entry. Then update the fields as required using the table in the appropriate section below and click Save.
Adding & editing Media server configurations Field Field description Usage tips A descriptive name for the Media server configuration. The name will be used in the Template and Manage outputs pages when selecting a Media server configuration. This is a required field. Server settings Name Support live unicast Whether the server is to support streaming live unicast streaming and to display the Live unicast streaming settings section. If selected, enter the Server address.
Adding & editing Media server configurations Field Field description Usage tips points for the Main and Dual video streams (they can be the same publishing point, if required). Publishing points: Use existing Select this option if you have created publishing points on the streaming server that you wish to use. Enter the name of the existing publishing points for the Main and Dual video streams. Network pull port(s) Select to have the streaming server request the stream from the Content Server.
Adding & editing Media server configurations Field Field description Usage tips configuration of your network. is specified at the publishing point, the Content Server can use any address in the 10.0 range for multicast streaming. Streaming port range start The port number for the start of the live streaming port range between 10000 and 65000.
Adding & editing Media server configurations Field Field description Usage tips streaming server. external server that is running an FTP service. If you select this option, complete the other fields in this section. Then check the FTP upload functionality by clicking Test FTP. FTP upload is also tested every time the Media server configuration is saved. Server address The IP address or DNS name of the FTP server. Port The port number of the FTP service. Most FTP servers use port 21.
Adding & editing Media server configurations • Live multicast streaming: This does not require an external QuickTime or Darwin Streaming Server to relay streams to clients - the multicast stream is sent directly from the Content Server. Field Field description Usage tips A descriptive name for the Media server configuration. The server name is used in the Template and Manage outputs pages when selecting a Media server configuration. This is a required field.
Adding & editing Media server configurations Field Field description Usage tips URLs for Main and Dual video streams and choose whether you want the filename (in this case the sdp filename) to be appended to the alternate URL. Server. The QuickTime or Darwin Streaming Server uses this file to know how to stream the media.) Live multicast streaming settings Multicast IP address A destination multicast IP address in the range 224.0.0.1 to 239.255.255.255.
Adding & editing Media server configurations Field Field description Usage tips Server address The IP address or DNS name of the FTP server. Port The port number of the FTP service. Most FTP servers will use port 21. Directory The directory relative to the root If left blank, files will be uploaded to the root FTP directory on the FTP FTP directory. server. The directory should be specified using forward slashes as in a URL, e.g. /movies/. User name The username to authenticate to the FTP server.
Adding & editing Media server configurations Field Field description Usage tips Name A descriptive name for the Media server configuration. The server name is used in the Template and Manage outputs pages when selecting a Media server configuration. This is a required field. Server address The IP address or DNS name of the server. Server settings Support live unicast Select whether the server is to streaming support live unicast streaming and to display the Live unicast streaming settings section.
Adding & editing Media server configurations Field Field description Usage tips Write movies to the default media location Select to have media written to the Content Server’s default media location: this will either be the E drive of the Content Server or an alternate storage location if you have a NAS configured. Do not choose this option if you are streaming from an external streaming server. You can check the default media storage location in the Server overview.
Adding & editing Media server configurations Field Field description Usage tips information from that generated by the Content Server. Enter the URLs for the Main and Dual video streams and choose whether the filename will be appended to the alternate URLs. Media server configuration: Real Media Streaming Server Only the Helix Streaming Server is supported for streaming Real Media content.
Adding & editing Media server configurations Field Use alternate live URLs Field description Usage tips the default live URL. for Server G2 is "encoder", and for Server 90 is "broadcast". Select to supply your own URLs for live streaming. Enter the URLs for Main and Dual video streams and choose whether you wish the filename to be appended to the alternate URL.
Adding & editing Media server configurations Field Field description Use alternate on demand URLs Select to supply your own URLs for on demand streaming; that is, if the on demand URLs require different path or filename information from that generated by the Content Server. Enter the URLs for the Main and Dual video streams and choose whether the filename will be appended to the alternate URLs.
Adding & editing Media server configurations Media server configuration: iTunes U Server iTunes U is a third-party product provided by Apple. For setup and support information on iTunes U, go to: http://www.apple.com/support/itunes_u/. Field Field description Usage tips Name A descriptive name for the Media server configuration. The server name is used in the Template and Manage outputs pages when selecting a Media server configuration. This is a required field.
Displaying the Call configurations list Displaying the Call configurations list To display the Call configurations list, go to Management settings > Call configurations. The Content Server is delivered with a default System Call configuration. It is used in the pre-installed Recording aliases - Default OnDemand Only and Default Live and OnDemand. From the list, site managers can: • Add new Call configurations: click Add Call configuration.
Adding and editing Call configurations Adding and editing Call configurations Site managers can add and edit Call configurations. The Call configuration is used by a Recording alias. See Understanding recording configurations. To add a new Call configuration: 1. Go to Management settings > Call configurations. 2. Click Add Call configuration. 3. Complete the fields using the table below. 4. Click Save.
Adding and editing Call configurations Field Field description Usage tips Audio codecs Select the audio codecs to be advertized for calls using this Call configuration. G.711 must be enabled for standards compliance. Cisco TelePresence Content Server 4.
Understanding groups & users Understanding groups & users Access to view conferences Who can view conferences can be configured: • • Content Server wide with the Allow Guest Access field in Site settings. o When guest access is selected, entering the Content Server’s address in a web browser displays the View conferences menu: you do not need to authenticate (log in). o If guest access is not selected in Site settings, then every user has to log in.
Understanding groups & users Who can view or edit a conference A conference specifies who can view it and who can edit it. Users who can view a conference see the conference in the listing and are able to watch and download it. Editors of a conference can edit conference permissions and metadata, use the Content Editor to change the conference, add further outputs to a completed conference using the Manage outputs page, and delete the conference.
Understanding groups & users Note: Before changing authentication mode to LDAP, a site manager must add at least one LDAP group or user with the site manager role to the Content Server. Under LDAP authentication, local users (that is user accounts set up through the web interface for Windows Server administration on the Content Server machine) including the local administrator cannot log in using the login dialog.
Understanding groups & users users list: go to Management settings > Groups and users. Their role is displayed next to the name. Cisco TelePresence Content Server 4.
Displaying the Groups & users list Displaying the Groups & users list The Content Server has one predefined user - the local administrator with the default password TANDBERG. We strongly recommend that you change this password - see Changing the local administrator account password. Users can access the Content Server either as a guest - without the need to log in (if this is allowed in Site settings) or by logging in (authenticating).
Adding & updating groups and users Adding & updating groups and users Site managers can add new groups or users to give them a role (see below), and update existing ones. Cisco recommends working with groups where possible and then users can be added automatically: if you have not already done so, read the topic Understanding groups & users before continuing: • To add a new group or user, go to Management settings > Groups and users and click Add Groups or Users.
Adding & updating groups and users Field Field description Usage tips Recording aliases per page Only displayed if the group or user has a The default is 20, but you can select 5, creator role: the number of Recording aliases 10, 20, 50 or 100. displayed per page. Management Only displayed if the group or user has a site The default is 20, but you can select 5, items per manager role: the number of Recording 10, 20, 50 or 100.
Displaying the server overview Displaying the server overview To display the Server overview page go to go to Management settings > Server overview . This page displays the status of the Content Server and is automatically updated every ten seconds. On a standalone Content Server, apart from adding option keys to activate features, you cannot update any fields on this page. For a Content Server in a cluster, this page is also used to set the System name, H.323 IDs and E.164 aliases.
Displaying the server overview Field Field description Usage tips Error: The Content Server is out of disk space less than 5% disk space remains free on the C: or E: drive, or on the network attached storage (NAS), or the Content Server has lost connection to the NAS. Current calls are dropped, and new calls or offline transcoding jobs are not accepted. To exit Error mode, free up disk space, or, if the storage location is on a NAS (see below), check the NAS, the share permissions and the network.
Displaying the server overview Field Field description Usage tips storage location is on a NAS (see below), disk space on the NAS is also displayed. any new calls or new offline transcoding jobs). Database location Database Displays the server address, port On a standalone Content Server, this will always data source and instance to the database for this be Local Content Server. For Content Servers in Content Server. a cluster, the database will be located on an external server.
Configuring site settings Configuring site settings Site settings must be configured before using the Content Server. To open Site settings, go to Management Settings > Site settings.
Configuring site settings Field Field description Usage tips address. Changes to this page are not saved if a connection cannot be made to the specified address or it is not that of this Content Server. conferences page and the conference URL displayed on the Edit conference page. Otherwise links to conferences use the address that you typed in the browser URL to log in to the Content Server.
Configuring site settings Field Field description Usage tips outputs. For more information, see Displaying the cluster overview. Q.931 port If in a cluster, the non-live and live Q.931 ports used for H.323 call setup can be changed. Leave as the default, or select ports that are not being used by the Content Server (see Port information). RAS port If in a cluster, the non-live and live RAS ports used for gatekeeper registration can be changed.
Configuring site settings Field Field description Usage tips reseller for more information. SIP settings Registration status Displays the status of Content Server’s registration with the SIP registrar. Click View all SIP registrations to display a page showing all the system and Recording alias registration details. See Displaying SIP registrations. SIP enabled Select to enable registration with a SIP registrar. SIP is not available for a cluster.
Configuring site settings Field Field description Usage tips settings because the Content Server attempts to bind to the LDAP server. Changes to this page are not saved if the LDAP server settings are incorrect. to configure the Content Server, or other local or domain users can be given a site manager role. Domain authentication can only be used if the Content Server has been added to a domain.
Configuring site settings Field Field description Usage tips OU=marketing,OU=employees,DC=co mpany,DC=com identifies users from the Marketing department only. User DN The LDAP identifier of the account in your domain which the Content Server uses to identify who is trying to log in.
Configuring site settings Field Field description User name Enter a user name if the SMTP server requires authentication. Usage tips Password/Pas Enter a password if the SMTP server sword confirm requires authentication. API API enabled The Content Server includes an Application Programmer Interface (API) which has been designed to provide mechanisms for external systems and services to get information from, and add information to, the Content Server. The API must be enabled for a cluster.
Configuring site settings Field Field description for QuickTime Content Server. Usage tips server can be added and then selected here. Non-Live MPEG-4 for QuickTime The preconfigured Media server configuration, Local IIS Web Server, is used by default. This delivers MPEG-4 for QuickTime as a progressive download (HTTP streaming). Live MPEG-4 for Flash By default, it is not possible to stream MPEG-4 for Flash live from the Content Server.
Displaying gatekeeper registrations Displaying gatekeeper registrations To display detailed information about gatekeeper registrations, go to Management settings > Site settings and click View all gatekeeper registrations. This is a status page: you cannot edit any fields. The following information is displayed. Field Field description Usage tips Gatekeeper registration status Registered to The IP address or DNS name of the H.323 gatekeeper that the Content Server is currently registered to.
Displaying SIP registrations Displaying SIP registrations To display detailed information about registrations with a SIP registrar, go to Management settings > Site settings and click View all SIP registrations. This is a status page: you cannot edit any fields. The following information is displayed. Field Field description Usage tips SIP registration status Status Whether the registration is Active.
Exporting and importing conferences Exporting and importing conferences Conferences can be copied from one Content Server to other Content Servers by site managers, one at a time. To do this, use the export/import functionality. Copying a conference involves: 1. Exporting the conference as a .tcb file. 2. Downloading this file to an external directory.
Exporting and importing conferences 5. Click Download exported conference and save the exported .tcb file to an external network location. The .tcb file remains on the source Content Server for a week from the date of exporting before being automatically deleted. During this time you can update the information and outputs for this conference and export it again by clicking Update exported conference. This replaces the original .tcb file with an updated one.
Displaying the cluster overview Displaying the cluster overview Up to ten Content Servers can be clustered to increase the total call capacity and improve redundancy and resilience. Such a cluster uses scalable external storage, an external Microsoft SQL Server database, and provides one web interface for viewing and managing the cluster. Video conferencing calls are balanced across the cluster by the VCS.
Working with the logs Working with the logs To view the Content Server logs go to Management settings > Server logs. The logs from the Content Engine are displayed by default: to view other logs, select from the drop-down list. • To view a log, click the name of the log file and select to open it or save it. • If the list is long, there may be more than one page: click on a page number to display the logs. • To delete a log, select it and click Delete selected.
Working with the logs The phperror log file rolls automatically when the file size is approximately 5 MB: click Roll log file to start a new log file manually. Cisco TelePresence Content Server 4.
Backing up and restoring the Content Server Backing up and restoring the Content Server Cisco recommends that you back up the Content Server regularly and also before you upgrade it or install a security update. This topic explains how to do both scheduled and ad hoc backups. It also provides instructions for restoring the Content Server, if required. It is very important to follow the procedure as described here; otherwise future upgrades may not work.
Backing up and restoring the Content Server 7. In Backup type, destination and name, browse to the network location or USB drive that you want to back up to, type a name for the backup and then click Next. 8. In Completing the backup or restore wizard, check the summary of your choices and click Finish. The backup process takes approximately 10 minutes per 5 GB of data. Progress is displayed and a detailed report is provided when the backup completes.
Backing up and restoring the Content Server Restoring from a backup Make sure that you are using a backup taken from the same Content Server that you are restoring. If you want to restore to a different Content Server, contact your Cisco reseller. Note: If your media is located on a Network Attached Storage device (NAS), or on an external media server, this procedure will not restore these files.
Shutting down and restarting the Content Server Shutting down and restarting the Content Server On Content Servers equipped with an LCD panel, this can be used to shut down or restart. On Content Servers which do not have a LCD panel, you should use a PC connected to the Content Server serial port via a serial cable. Cisco recommends that you end all calls on the Content Server before you shut down; otherwise the conferences may fail.
Shutting down and restarting the Content Server 1-5 calls (idle) The TCS Wizard has started while there is a call in progress. trans (idle) The TCS Wizard has started while there is a transcoding process in progress. maintenance The Content Server is in a cluster and has been set to Maintenance mode. The Content Server will not accept new calls or process new transcoding jobs. 1-5 calls (maint) Calls are in progress and the Content Server is in Maintenance mode.
Shutting down and restarting the Content Server 7. Make sure that the Content Server is not recording or transcoding. Then press Esc to display Cisco TelePresence Content Server version, IP address and recording/transcoding status. 8. Use the Up or Down arrows to navigate to Commands and press Enter to select. 9. Use the Up or Down arrows to navigate to Restart and press Enter to select. 10. Close the terminal emulator session and disconnect the serial cable.
Upgrading the Content Server Upgrading the Content Server It is a good idea to regularly check for upgrades to the Content Server software on the Cisco web site. To upgrade the Content Server, read the Release notes for the release that you are upgrading to and then follow the instructions below. Note that you will need a release key to upgrade to S4 (but not if you subsequently upgrade to a minor release, for example S4.
Applying security updates Applying security updates Cisco recommends that you check the http://ftp.tandberg.com/pub/software/device_security/ FTP site regularly for new security updates and apply them to ensure that your Content Server is protected with the most up-to-date security patches released by Microsoft. Go to http://ftp.tandberg.
Using the web interface for Windows Server administration Using the web interface for Windows Server administration Open the web interface for Windows Server administration in a new window by going to Management settings > Windows server. This page can also be accessed by typing https://:8098 in the Web browser URL field. You need to use Internet Explorer (IE) to use this menu item.
Using Windows Remote Desktop Connection Using Windows Remote Desktop Connection Windows Remote Desktop Connection is used for a number of administrative tasks: • Upgrading the Content Server • Using the TCS wizard to store recordings externally • Backing up and restoring • Applying security updates • Importing & exporting conferences Using Remote Desktop 1. On your computer, go to Start > All programs > Accessories > Communications > Remote desktop connection.
Setting the system date & time Setting the system date & time It is important that the system date, time and time zone are correct. They are set as part of the installation procedure (see the Content Server Getting Started Guide), but can be updated if required, as follows. 1. Open the Windows Server administration interface: go to Management settings > Windows server. 2. Go to Maintenance > Date/Time. 3. Update the date, time and time zone settings and then click OK. 4.
Port information Port information Ports used by the Content Server Port Transport Layer Protocol Used by Open on the Content Server Firewall 80 TCP Content Server web interface (HTTP) Yes 443 TCP Content Server web interface using SSL (HTTPS) Yes 554 TCP, UDP Windows Media Streaming Server RTSP Protocol Yes 1718 UDP Gatekeeper discovery Yes 1719 * UDP RAS port Yes 1722 * UDP Additional RAS port when in a cluster Yes 1720 * TCP Q.931 Port Yes 1721 * TCP Additional Q.
Port information Ports for streaming from the Content Server Streaming Windows Media from the Content Server uses the following ports: Port Streaming Media Protocol Firewall Information 554 RTSP 8080 HTTP At least one of these ports needs to be open between the Content Server and the Windows Media player. For true (RTSP) streaming, open port 554. See the note below. Note: The Windows Media player will automatically use protocol rollover if necessary.
Port information Note: The Windows Media player will automatically use protocol rollover if necessary. The default streaming protocol for the Windows Media player is RTSP on port 554. If the player cannot obtain the stream using RTSP (because the port is blocked on a firewall, for example), then it will automatically rollover to MMS. MMS (port 1755) is a deprecated streaming protocol and is not used as a streaming transport for Windows Media Player version 9 and above.
Changing the local administrator account password Changing the local administrator account password The local administrator account is a built-in Windows account that has complete access to the local system. It has been added to the Content Server’s Groups and users list as \Administrator with a site manager role and cannot be deleted from the list. This account can be used to log into the Content Server web interface, the Windows Server administration interface and Remote Desktop.
Restoring to Content Server defaults Restoring to Content Server defaults You can restore the Content Server to its default settings, partially or fully, using the LCD and the buttons on the front panel: • A partial restore (using ConfigRestore) deletes all user-created Recording aliases, Media server configurations, Call configurations and Templates, and restores the default configuration for the current software release, but does NOT affect the conferences stored on the server.
Restoring to Content Server defaults Configurations mode, the Content Server does not accept new calls. 1-5 calls (cnfg) Calls are in progress and the Content Server is in Reloading Configurations mode. trans (cnfg) The Content Server is transcoding and is in Reloading Configurations mode. idle The TCS Wizard is running. In Idle mode, the Content Server does not accept new calls or process new transcoding jobs. 1-5 calls (idle) The TCS Wizard has started while there is a call in progress.
Restoring to Content Server defaults 8. Use the Up or Down arrows to navigate to Commands and press Enter to select. 9. Use the Up or Down arrows to navigate to either FullRestore or ConfigRestore (see the notes above.) and press Enter. 10. Close the terminal emulator session and disconnect the serial cable. WARNING: Do not leave a terminal emulator session open after it is no longer in use. An open session may cause issues for system operation and when restarting the Content Server.
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