User's Manual

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Cisco CSR 1000V Series Cloud Services Router Software Configuration Guide
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Chapter 12 Configuring Call Home for the Cisco CSR 1000V
How to Configure Call Home
Submitting Call Home Analysis and Report Requests
You can use the call-home request command to submit information about your system to Cisco to
receive helpful analysis and report information specific to your system. You can request a variety of
reports, including security alerts, known bugs, best practices, and command references.
Note the following guidelines when manually sending Call Home analysis and report requests:
• If a profile name is specified, the request is sent to the profile. If no profile is specified, the request
is sent to the CiscoTAC-1 profile. The recipient profile does not need to be enabled for the call-home
request. The profile should specify the email address where the transport gateway is configured so
that the request message can be forwarded to the CiscoTAC-1 profile and the user can receive the
reply from the Smart Call Home service.
• The ccoid user-id is the registered identifier of the Smart Call Home user. If the user-id is specified,
the response is sent to the email address of the registered user. If no user-id is specified, the response
is sent to the contact email address of the device.
• Based on the keyword specifying the type of report requested, the following information is returned:
– config-sanity—Information on best practices as related to the current running configuration.
– bugs-list—Known bugs in the running version and in the currently applied features.
– command-reference—Reference links to all commands in the running configuration.
– product-advisory—Product Security Incident Response Team (PSIRT) notices, End of Life
(EOL) or End of Sales (EOS) notices, or field notices (FN) that may affect devices in your
network.
To submit a request for analysis and report information from the Cisco Output Interpreter tool, perform
the following steps:
SUMMARY STEPS
1. call-home request output-analysis “show-command” [profile name] [ccoid user-id]
2. call-home request {config-sanity | bugs-list | command-reference | product-advisory} [profile
name] [ccoid user-id]
DETAILED STEPS
Command or Action Purpose
Step 1
call-home request output-analysis “show-command”
[profile name] [ccoid user-id]
Example:
Router# call-home request output-analysis “show
diag” profile TG
Sends the output of the specified show command for
analysis. The show command must be contained in quotes
(“”).
Step 2
call-home request {config-sanity | bugs-list |
command-reference | product-advisory} [profile
name] [ccoid user-id]
Example:
Router# call-home request config-sanity profile
TG
Sends the output of a predetermined set of commands such
as the show running-config all, show version or show
module commands, for analysis. In addition, the call home
request product-advisory subcommand includes all
inventory alert group commands. The keyword specified
after request specifies the type of report requested.