User manual

2-2
Installation Guide for Cisco Unified Service Monitor
OL-25111-01
Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor
Preparing to Install Service Monitor
Preparing the Server
Note The system that you use for your Service Monitor server should meet all the security guidelines that
Microsoft recommends for Windows 2003 Server. See the NSA website for security guidance
(http://www.nsa.gov/ia/mitigation_guidance/security_configuration_guides/operating_systems.shtml).
Specifically, the TCP/IP stack should be hardened to avoid denial of service attacks. Refer to the section
"Security Consideration for Network Attacks" on page 121 of the The Windows Server 2003 - Security
Guide, v2.1 which can be downloaded from the NSA website.
Service Monitor is already installed on a server when you install Operations Manager. To activate
Service Monitor on such a server, register your PAK on Cisco.com and install the license file for Cisco
Unified Service Monitor. (See Licensing, page B-1.)
Before installing, reinstalling, or upgrading Service Monitor, do the following:
• Verify that the Primary and Active regional settings on your Windows system are set to either US
English or Japanese. Other options are not supported by Service Monitor.
You can set the Active regional settings in Control Panel > Regional and Language Options >
Regional Options.
• Set the correct date and time on the system. For more information, see Common Services online
help.
• Verify that the drive that you choose to install Service Monitor on is an NTFS file system.
• Verify that the fully qualified domain name of the system on which Service Monitor is installed is
Domain Name System (DNS) resolvable. The IP address must be resolvable to the DNS, and the
DNS must be resolvable to the IP address (forward and reverse lookup, in DNS terms). To check
name resolution on the Service Monitor server, in a command prompt, run the command
NMSROOT\bin>smNameRes.exe.
Note NMSROOT is the directory where Service Monitor is installed on your system. If you
selected the default directory during installation, it is C:\PROGRA~1\CSCOpx.
• Disable the virus scan software on your system. You can restart it after the installation is complete.
• Disable Cisco Security Agent if it is running on your system. You can restart it after the installation
is complete.
• Close all open or active programs. Do not run other programs during the installation process.
Do not install Service Monitor on:
• A Primary Domain Controller (PDC) or Backup Domain Controller (BDC).
• An Advanced Server with terminal services enabled in application server mode.
You must install Service Monitor on a system with a static IP address.
You can perform the following tasks either before or after you complete the installation:
• Configure the Service Monitor server to use the same NTP server that Unified Communications
Manager uses. See NTP Configuration Notes, page 2-3.
• Obtain the license file or files for Service Monitor. See Licensing, page B-1.