Network Router User Manual

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FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine

Chapter 1 FAQs and Troubleshooting

General FAQs and Troubleshooting

Can I run a job to convert a number of access points from non-IOS to IOS?

Yes, you can run a firmware job, using a special IOS upgrade image that is

available on Cisco.com. For more information, see the firmware upgrade

information in the online help or the User Guide for the CiscoWorks Wireless

LAN Solution Engine, Release 2.5.

What are the requirements for WLSE usernames and passwords?

Usernames can be up to 32 characters long, and you can use the alphanumeric

characters and other characters as described in the Naming Guidelines

appendix of the User Guide for the CiscoWorks Wireless LAN Solution

Engine, Release 2.5. Passwords are from 5 to 8 characters long, and you can

use the alphanumeric characters plus the underscore (_). Both usernames and

passwords are case sensitive.

General Troubleshooting

This section provides the following troubleshooting information:

• After the WLSE reboots, the login screen appears, followed by an Internal

Server Error message.

• A search for an access point using APs Based on Client IP, displays the

following message, “search yielded no results.”

• When I try to access an access point web page through the WLSE, the

following error message appears: Action Cancelled.

• Cannot recover after incorrect setup program entry.

• Cannot log into the system.

• Cannot log in as a system administrator.

• After the WLSE starts up, the setup login prompt appears. Use the setup

program. The WLSE cannot connect to the network.

• Cannot connect to the WLSE using a Web browser.

• The system time or date is incorrect.

• The system cannot boot from the hard drive during a reboot.