Network Router User Manual

Chapter 1 FAQs and Troubleshooting
Reports FAQs and Troubleshooting
1-34
FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine
Symptom The access point data in the Historical Associations report is not
accurate.
Possible Cause The wireless client was associated with an access point
managed by the WLSE, but subsequently associated with an access point that
was added to the network, but not yet managed by the WLSE.
Recommended Action Verify that the associated access points are in the
managed devices folder by selecting Devices > Discover > Managed Devices
> Manage/Unmanage.
Symptom The Summary and/or Detailed report for access points is empty.
Possible Cause The SNMP user may not have the correct rights assigned.
Recommended Action
a.
Open a browser window to the access point, and select Setup > Security
> User Information.
b. Make sure that the user corresponding to the SNMP community (which
is set up in WLSE in Discovery > Device Credentials) has been granted
rights for the following: Ident, firmware, admin, snmp, and write.
c. If not, click on the user and assign all these rights.
Symptom The group report for a user-defined group contains no data.
Possible Cause Reports cannot be displayed for a user-defined group that
contains another group.
Recommended Action Display individual reports for the sub-groups or devices
within the user-defined group.