Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Using the Phone Place a call Dial the number and press . Power on/off Press and hold until phone powers on or off. the phone Answer a call Press . Disconnect Press Access phone Press Options for feature list: features • Press number key for feature or • Scroll to feature and press . , Answer, or or EndCall.
Softkey Definitions Entering Text AbbrDial Character—Press key one or more times. Barge CallBack CFwdAll Dial using a speed dial index number Add yourself to a call on a shared line Receive notification when a busy extension becomes available Space—Press Line Features + . Number—Press the number key. Symbol—Press these keys: to enter * + - / = \ : ; Set up/cancel call forwarding + to enter space , .
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 6 Accessibility Features 6 Connecting Your Phone 7 Installing the Phone Battery 7 Charging the Phone Battery 10 Using the AC Power Supply to Charge the Battery 11 Using the USB Cable and USB Port on the PC to Charge the Battery 13 Powering On the Phone 14 Setting Username and Passwords 15 Entering and Editing Text 15 Accessories for the Cisco Unified Wireless IP
Understanding Out-of-Range Alerts 30 Understanding Feature Availability 31 Bluetooth Wireless Headset Support 31 Handsfree Profile Support on the Phone 31 Cleaning the Phone 32 Basic Call Handling 33 Placing a Call—Basic Options 33 Placing a Call—Additional Options 35 Answering a Call 37 Ending a Call 39 Using Hold and Resume 39 Using Mute 40 Switching Between Multiple Calls 41 Transferring Calls 41 Forwarding Calls to Another Number 43 Using Do Not Disturb 44 Making Conference Calls 45 Using Conference Fea
Understanding Shared Lines 57 Using Barge to Add Yourself to a Shared-Line Call 57 Understanding Barge Features 58 Using Barge Features 58 Preventing Others from Viewing or Joining a Shared-Line Call 59 Using BLF to Determine a Line State 59 Making and Receiving Secure Calls 60 Tracing Suspicious Calls 62 Prioritizing Critical Calls 62 Using Cisco Extension Mobility 63 Using the Application Button 64 Using the Push to Talk Service 64 Using a Handset, Headset, and Speakerphone 65 Obtaining Headsets 66 Using
Cisco Unified Communications Manager Release 5.1 and Later 80 Using the Phone Book on Your Phone 82 Accessing Voice Messages 87 Accessing Your User Options Web Pages 88 Cisco Unified CallManager Release 4.3 and Later User Options Web Pages 88 Logging In to the User Options Web Pages 88 Subscribing to Phone Services 89 Cisco Unified Communications Manager Release 5.
Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Review safety information See Safety and Performance Information, page 2. Connect your phone to the network See Connecting Your Phone, page 7.
Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current licensing information at this URL: http://www.cisco.
Getting Started Warning Voice over IP (VoIP) service and the emergency calling service do not function if power fails or is disrupted. After power is restored, you might have to reset or reconfigure equipment to regain access to VoIP and the emergency calling service. In the USA, this emergency number is 911. You need to be aware of the emergency number in your country.
Warning Do not dispose of the battery pack in fire or water. The battery may explode if placed in a fire. Caution The battery pack is intended for use only with this device. Caution Do not disassemble, crush, puncture, or incinerate the battery pack. Caution To avoid risk of fire, burns, or damage to your battery pack, do not allow a metal object to touch the battery contacts. Caution Handle a damaged or leaking battery with extreme care.
Getting Started Caution Use only the Cisco power supply that is compatible with your phone. To order your power supply, contact your local dealer and refer to the list of Cisco part numbers. Australia—CP-PWR-7925G-AU= Central Europe—CP-PWR-7925G-CE= China—CP-PWR-7925G-CN= Japan—CP-PWR-7925G-JP= North America—CP-PWR-7925G-NA= United Kingdom—CP-PWR-7925G-UK= Note The battery and power supply are not provided with your phone. To order the battery and power supply, contact your local dealer.
• Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].
Connecting Your Phone Connecting Your Phone Your system administrator will configure your new Cisco Unified Wireless IP Phone to connect to the corporate wireless network and the IP telephony network. A rechargeable Lithium ion battery powers the Cisco Unified Wireless IP Phone 7925G. Before you can use your phone, you must install the battery in the phone and then charge the battery.
To remove the phone cover, follow the steps in the graphic below: 1 CISC O 187525 2 1 Push locking catch to the left to release the cover. 2 Lift and remove the cover of the battery compartment.
Connecting Your Phone To install the battery, follow the steps in the graphic below: 2 Battery 187526 1 1 Align battery to the bottom of the battery compartment, making sure that the metal contacts on the phone and battery face each other. 2 Press the battery into the battery compartment until it locks into place. Make sure that it lines up with the phone. Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.
To replace the phone cover, follow the steps in the graphic below: CISCO 2 187527 1 1 Align locking catches at the bottom of the cover to the notches on the phone. 2 Press the cover firmly against the phone until it clicks in place. Charging the Phone Battery You can charge the battery in your wireless IP phone by connecting the AC power supply or the USB cable to your phone.
Connecting Your Phone Battery Type Charging Time if AC Power Supply Connected to Phone Charging Time if Phone Connected to USB Port on PC with USB Cable Standard 2 hours 5 hours Extended 3 hours 7 hours Note You can also charge your battery by using a desktop charger or multi-charger. For more information, see the Cisco Unified Wireless IP Phone 7925G Accessory Guide.
To charge the battery in the phone using the AC power supply, follow the steps in this graphic: 5 6 1 2 4 187528 3 1 Lift the mini-USB port cover (bottom of phone). 2 Swing the port cover to one side. 3 Insert the AC power supply mini-USB connector in the port. 4 Insert the AC plug adapter in the slot on the power supply. 5 Insert the AC power supply in a wall outlet.
Connecting Your Phone Using the USB Cable and USB Port on the PC to Charge the Battery You can charge the battery in the phone by connecting your phone with a USB cable to a USB port on your PC. Charging takes longer when you use the USB port on the PC to charge the battery. To use the USB cable and USB port to charge the battery, use this diagram and follow the steps: 3 2 187639 1 If you want to... Then... Charge the battery using the USB cable 1.
If you want to... Then... Stop Found New Hardware Wizard from opening when connecting to USB port 1. Click Next to use the wizard dialog box. 2. In the Update New Software dialog, click No, not this time, and click Next. 3. Click Install the Software automatically (Recommended) and click Next. 4. After a few moments, the Cannot Install This Hardware dialog appears. Click Don't prompt me again to install this software. 5. Click Finish to close the dialog box.
Connecting Your Phone Setting Username and Passwords When powering on your phone for the first time, in some networks, you might need to set your username and password to access the wireless network. Ask your system administrator for assistance. If you want to... Then... Set username and password 1. Choose (Settings) > Network Profiles. 2. Highlight the current profile name (with Note ) and press View. icon appears indicating that this screen is locked.
If you want to... Then... Enter special characters and Press symbols Press Cancel editing mode to display and enter these symbols * + - / = \ : ; + to display and enter these symbols space , . ‘ “ | _ ~ ’ Press to display and enter these symbols # ? ( ) [ ] { } Press to display and enter these symbols ! @ < > $ % ^ & Choose Options > Cancel to return to the menu option or main screen.
Connecting Your Phone where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
Securing the Phone with a Lock Set and Cable Lock You can secure the phone to a desk top by ordering the lock set from Cisco. For more information, refer to the Cisco Unified Wireless IP Phone 7925G Accessory Guide. To install the lock set, use the diagram and follow these steps: If you want to... Then... Install the lock set on the phone 1. Put the security cable around a post or through a hole in the desktop. Insert the loops at the ends of the security cable through the C-ring. 2.
An Overview of Your Phone An Overview of Your Phone Your Cisco Unified Wireless IP Phone 7925G is a full-feature telephone and a qualified Bluetooth wireless device (Qualified Device ID (QDID) B014396). The phone provides voice communication over the same wireless LAN that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
Understanding Buttons and Hardware You can use the graphic below to identify buttons and hardware on your phone. 1 2 17 3 16 15 14 4 13 6 5 7 12 11 1 + 9 Indicator light (LED) 8 187500 10 Provides these indications: • Solid red—Phone is connected to AC power source, and battery is charging. • Solid green—Phone is connected to AC power source, and battery is fully charged. • Fast blinking red—Incoming call. (Phone can be charging or fully charged.) • Slow blinking red—Voice message.
An Overview of Your Phone 2 Headset port with cover Port for plugging in a headset or ear bud has a protective cover. 3 Speaker button Toggles the speaker mode on or off for the phone. 4 Right softkey button Activates the Options menu for access to the list of softkeys. Sometimes displays a softkey label. 5 Navigation button Accesses these menus and lists from the main screen.
9 Zero (0) key + Enters “0” when dialing a number. Enters a “+” symbol for international calls if you press and hold this key. Allows you to enter a space or these special characters when you are entering text: ,.‘“|_~’ 10 Asterisk (*) key Toggles between Ring and Vibrate mode. 11 Keypad Allows you to dial numbers, enter letters, and choose menu items by number. 12 One (1) key Enters “1” when dialing a number. Allows you to access the voice messaging system.
An Overview of Your Phone Understanding Phone Screen Features Because the Cisco Unified Wireless IP Phone 7925G has only two softkey buttons, the Options softkey displays the list of available feature options for the phone. The features in the Options list change depending on whether the phone is idle or in an active call. This is what your main screen looks like with the Options list open. 1 2 3 5 4 187865 6 Cisco Unified Wireless IP Phone 7925G for Cisco Unified Communications Manager 7.
1 Phone Status line Displays these icons (if active) and your directory number: Battery icon—Indicates the level of charge in battery Battery removal icon—Indicates the battery is removed or is not recognized Signal icon—Indicates the degree of signal strength Key Lock icon—Indicates the keypad is locked Speaker icon—Indicates speaker mode is active Mute icon—Indicates mute is active Headset icon—Indicates headset is active Ringer Off icon—Indicates the phone alert is silent Vibrate icon—Indicates the ph
An Overview of Your Phone 3 Options Menu Displays softkey features for the current call state 4 Softkey labels area Displays softkey options and provides access to the Options list of softkey features Ph Book - Options Displays the active navigation arrows for the menu or screen 5 Status and information Provides phone status or instructions Your current options 6 Main screen Displays four menu icons and Help Understanding the Home Screen Display The home screen is the display on your phone s
Home Screen in Line View This is a home screen in Line View. To access the main screen, press . Understanding Feature Buttons and Menus From the main screen, you can use the Navigation button to access feature menus. If you want to... Then... Open a feature menu Press an arrow on the Navigation button to access one of these menus from the main screen: Directory Line View Settings Services Scroll through a menu or list 26 Press the Navigation button up or down.
An Overview of Your Phone If you want to... Then... Select a menu option Do one of these actions: • Press the keypad number key for the item. • Scroll to highlight the item, and then press the the navigation button). Go back one level in a feature menu Press Back. Reposition the cursor to edit a phone number or name Press the Navigation button left or right. Note To close the menu and return to the main screen, press menu level.
Using Phone Buttons The phone keypad and buttons provide these shortcuts to frequently used functions. If you want to... Then... For more information, see... Lock the phone keypad Press and hold the key until the screen displays “Keypad Locked” and the icon displays at the top of the Main screen. Setting the Keypad to Automatically Lock, page 75 Note Unlock the phone keypad Press Unlock. When the screen displays “Unlock Keypad?”, icon disappears.
An Overview of Your Phone • Calls—Each line can support multiple calls, typically up to four calls. Your phone can support up to 24 connected calls, but your system administrator might adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Understanding Line and Call Icons This is what your main screen looks like with two active calls, one on hold (23827) and another connected (3956933).
Icon Line or call state Description BLF-monitored line is idle See Using BLF to Determine a Line State, page 59. BLF-monitored line is in-use See Using BLF to Determine a Line State, page 59. BLF-monitored line is See Using BLF to Determine a Line State, page 59. in Do Not Disturb state BLF indicator is See Using BLF to Determine a Line State, page 59. unavailable for this line Remote line in use A shared line is in use remotely. See Using a Shared Line, page 57.
An Overview of Your Phone To reconnect to the wireless network after you hear the alert, move to another location until you see on the phone screen again. the signal icon Understanding Feature Availability The operation of your Cisco Unified Wireless IP Phone 7925G and the features available to you may vary, depending on the call processing agent used by your company and also on how your company’s phone support team has configured your phone system.
Note Handsfree devices may differ in how features are activated. Handsfree device manufacturers may also use different terms when referring to the same feature. For more information on using handsfree features, see the documentation provided by the device manufacturer. Cleaning the Phone Gently wipe the phone screen and phone with a soft, dry cloth or a moist wipe.
Basic Call Handling Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your wireless IP phone. Note Your system administrator can configure your phone to alert you (by beeping) when it is out of range of the wireless network. You can only use your phone if it is within range of the wireless network.
For more information, see... If you want to... Then... Dial a number from the Phone Book 1. Choose > Phone Book or Ph Book (if available). Using the Phone Book on Your Phone, page 82 2. Highlight a contact name, then do one of the following: – Scroll left or right until you see the icon for the phone number: phone, home phone, or work mobile phone, other phone. – Choose Options > Details, highlight a phone number. 3. Press Dial from a call log 1. Press or Options > Dial. . 2.
Basic Call Handling • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. • If you hear a beep tone from your phone, you might be out of range of the wireless network. Move on the phone if you wish to use your to a location where you can see a strong signal icon phone. Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone.
If you want to... Then... For more information, see... Dial from a corporate directory on your phone 1. Choose > Directory Services > Corporate Directory (name can vary). Directory Dialing, page 78 2. Use your keypad to enter a name. 3. Press Options > Submit. 4. Press the number key for the listing or scroll to a listing. 5. Press Dial or Use CallBack to receive notification when a busy or ringing extension is available . 1.
Basic Call Handling For more information, see... If you want to... Then... Place a call using your Extension Mobility profile 1. Choose vary). > EM Service (name can Using Cisco Extension Mobility, page 63 2. Enter log in information. Place a Push to Talk call 1. Choose > Push to Talk Service (name can vary). 2. Use or Talk to transmit. 3. Press Place a call using Fast Dial Note Using the Push to Talk Service, page 64 or Stop to end.
If you want to... Then... For more information, see... Switch from a connected call to answer a ringing call (using the Bluetooth wireless headset) See the instructions from your Bluetooth wireless headset documentation. Switching Between Multiple Calls, page 41 Answer using call waiting Press Answer. Send call directly to your voice messaging system (using the handset) Press iDivert.
Basic Call Handling Tips • To use any button to answer a call, see Changing Keypad Settings, page 74. • You can answer an incoming call even when the keypad is locked. • If you were using an application or service before you answered an incoming call, your application or service will resume after you end the call. Ending a Call To end a call, simply disconnect. Here are some more details. If you want to... Then...
If you want to... Then... Remove a call from See the instructions from your Bluetooth wireless headset documentation. hold on the current line Note If there is an active call and a held call on the line, you can end the (using the Bluetooth active call or place it on hold when you resume the held call. wireless headset) Remove a call from hold on a different line 1. Press 2. Press Resume. Note Move a call on a shared line to your wireless phone or to your desk phone to change to another line.
Basic Call Handling Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted on the phone screen, scroll to it. If you want to... Then... Switch between connected calls on one line 1. Make sure the call that you want to switch to is highlighted. Switch between connected calls on different lines 1.
If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, choose Options >Trnsfer. 2. Dial the target number. 3. Choose Options > Trnsfer again to complete the transfer or EndCall to cancel. Note Talk to the transfer recipient before transferring a call (consult transfer) If your phone supports on-hook transfer, you can alternately complete the transfer by disconnecting. 1. From an active call, choose Options > Trnsfer. 2. Dial the target number. 3.
Basic Call Handling Forwarding Calls to Another Number When enabled by your system administrator, you can use these call forwarding features to redirect incoming calls from your phone to another number: • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive. • Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.
• Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through. • Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.
Basic Call Handling Turn off DND Do one of the following: • Choose Options > DND. • Press , then select the DND radio button to turn it off ( Customize DND settings ). If your system administrator configured DND settings to appear on the User Options page, follow these steps: 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 88. 2. From the drop-down menu, choose User Options > Device. 3. Set the following options: • Do Not Disturb—Set to enable/disable DND.
• cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Use the cBarge softkey. cBarge is available only on phones that use shared lines. • Meet-Me—Allows you to create or join a conference by calling a conference number. Use the MeetMe softkey. Using Conference Conference allows you to call each participant. Conference is available on most phones. If you want to... Then... Create a conference 1. From a connected call, choose Options > Confrn. 2.
Basic Call Handling If you want to... Then... Create a conference by joining together existing calls that are on a single line 1. From an active call, press , highlight another a call that you want to include in the conference, and choose Options > Select. The icon appears next to the selected call. Note that the active call is automatically selected. 2. Repeat this step for each call that you want to add. 3. From a selected call, choose Options > Join.
Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then... Create a conference by barging a call on a shared line 1. Press to select a call on a shared line. 2. Choose Options > cBarge. See Using a Shared Line, page 57. See a list of conference participants or remove participants Choose Options > ConfList. See Viewing or Removing Conference Participants, page 49.
Basic Call Handling Tip If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls, page 60. Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. If you want to... Then... View a list of conference participants or remove participants 1.
Placing or Receiving Intercom Calls You can place an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call activity that your recipient is engaged in continues simultaneously.
Basic Call Handling If you want to... Then... Place an intercom call to any intercom number 1. Press 2. Select . (intercom line) and dial the intercom target number. After you hear the intercom-alert tone, begin speaking. Receive an intercom call When you hear the intercom-alert tone, handle the call in one of these ways: • Listen to the message in one-way audio. • Talk to the caller by pressing intercom line. and selecting the • End the call by pressing EndCall.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to press a hot key or select from a listing to place a call.
Advanced Call Handling To make a call, select a speed dial ( ) from the Line View. For more information, see Using Speed Dial and Fast Dial, page 53 and Setting Up Speed Dials on the Web, page 91. Abbreviated Dial An Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code. You set up Abbreviated Dials from the User Options web page. To make a call, use the Abbreviated Dialing code and the AbbrDial softkey.
If you want to... Then... Use speed-dial numbers to call other numbers (not in Phone Book) 1. Set up speed-dial numbers from your User Options web pages. Use Abbreviated Dial 2. To place a call, press . 3. Scroll to a speed-dial number with its label and press Note . The Line View displays your directory numbers, followed by your speed-dial . Six items (lines plus speed dials) can display. numbers identified with 1. Set up Abbreviated Dialing codes from your User Options web pages. 2.
Advanced Call Handling If you want to... Then... Answer a call that is ringing on another extension in your group or in an associated group 1. Choose Options > OPickUp. Answer a call that is ringing on a particular extension (line number) 1. Choose Options > GPickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. 2. Enter the line number with the call that you want to pick up.
If you want to... Then... Store an active call using Call Park 1. During a call, choose Options > Park. 2. Note the call park number that appears on your phone screen. 3. Press . Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. Direct and store an active call at a directed call park number 1. During a call, press Transfer. 2. Choose a speed-dial number with a park-unoccupied icon speed dial the directed call park number.
Advanced Call Handling Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use The “In Use Remote” message and icon display on your phone when another phone that shares your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the icon appears.
Understanding Barge Features cBarge and Barge Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either Barge or cBarge. • cBarge converts the call into a standard conference, allowing you to add new participants. (See Making Conference Calls, page 45 for more information about standard conferences.) • Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.
Advanced Call Handling Preventing Others from Viewing or Joining a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Choose Options > Private. Allow others to view or barge calls on a shared line 1. Choose Options > Private. 2.
If you want to... Then... See the state of a line listed in a call log or directory Look for one of these indicators next to the line number: Line is in-use. Line is idle. Line is in Do Not Disturb state. Line is ringing. BLF indicator unavailable for this line. See the state of a line listed in a speed-dial line Look for one of these indicators next to the line number: Line is in-use. Line is idle. Line is in Do Not Disturb state. Line is ringing (BLF Pickup only).
Advanced Call Handling Your phone can support these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Protected call—The phone is receiving and transmitting encrypted audio (your conversation) with another phone.
Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. If you want to... Then... Notify your system Choose Options > MCID. administrator about a Your phone plays a tone and displays the message, “MCID successful.
Advanced Call Handling If you... Then... Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first. Hear a continuous tone interrupting your call You or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher priority call to ring through. Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting tones that differ from the standard tones.
Tips • EM automatically logs you out after a certain amount of time. You system administrator establishes this time limit. • Changes that you make to your EM profile (from the User Options web pages) take effect the next time that you log in to EM on a phone. • Settings that are controlled on the phone only are not maintained in your EM profile. Using the Application Button The Application Button (on left side of phone) can be used to start applications such as Push to Talk or other services on your phone.
Using a Handset, Headset, and Speakerphone Using a Handset, Headset, and Speakerphone You can use your phone as a mobile handset, a speakerphone, or with a headset (wired or Bluetooth wireless). If you want to... Then... Use the handset Press Use a wired headset Lift the headset port cover ; to hang up, press . and plug the headset connector into the headset port. The icon appears on the phone status line. Place and answer calls as usual.
If you want to... Then... Switch to the speaker (from the handset) during a call Press and hold until the Press and hold to toggle back to the handset. Adjust the volume level for a call During a call, press or headset. Note icon appears. to adjust the volume for the handset, speaker, The new volume level is preserved for future calls after the phone is powered off.
Using a Handset, Headset, and Speakerphone If you want to... Then... Enable/disable Bluetooth on your phone 1. Choose > Phone Settings > Bluetooth. 2. Highlight Bluetooth and press Select. 3. Select Enable or Disable, then press Save. If enabled, the Bluetooth enabled icon icon disappears. Note Scan for Bluetooth devices appears. If disabled, the Bluetooth must be enabled on the phone before you can perform tasks such as scanning, pairing, and unpairing. 1.
Unpair a Bluetooth headset from the phone 1. Choose > Phone Settings > Bluetooth > Device List. 2. Select a headset from the list, press Options > Unpair. 3. Press Yes to confirm. The headset disconnects from the phone and is removed from the Device List. Disconnect a Bluetooth headset from the phone 1. Choose > Phone Settings > Bluetooth > Device List. 2. Select a headset from the list, press Options > Disconn. 3. Press Yes to confirm.
Using a Handset, Headset, and Speakerphone Using AutoAnswer You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speaker mode or headset. If you... Then... Use AutoAnswer with a headset Keep headset mode active by ensuring the headset is plugged into the phone, even when not on a call.
Changing Phone Settings You can personalize your wireless IP phone by adjusting sound settings, volume levels, display options, and keypad settings. You can also view your Network Profiles from the Settings menu. Customizing Rings You can customize your phone by choosing a ring type for each line. If you want to... Then... View the ring tone settings on your lines 1. Choose > Phone Settings > Sound Settings. 2. Select Ring Tone > Current Settings. 3. Press View to see the current line settings.
Changing Phone Settings If you want to... Then... Change the way the phone rings 1. Choose > Sound Settings > Alert Pattern. 2. Select one of the following: • Ring Only • Vibrate Only • Silent • Vibrate, Then Ring • Vibrate And Ring The icon appears next to your selection. 3. Press Save to make the change, or Cancel. Note This change applies only to the handset and not the desktop charger. Tips • You cannot modify the Ring Settings for the wireless IP phone from the User Options web pages.
If you want to... Then... Adjust the phone volume level 1. Choose > Phone Settings > Sound Settings > Volumes. 2. Select Handset. 3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel. Adjust the headset volume level 1. Choose > Phone Settings > Sound Settings. 2. Select Headset. 3. Press to increase the volume or to decrease the volume. 4. Press Save to make the change or Cancel. Select the devices that will ring 1.
Changing Phone Settings If you want to... Then... Change the phone display brightness 1. Choose > Phone Settings > Display Settings. 2. Highlight Display Brightness, then press 3. Press to increase the brightness or or Change. to decrease the brightness. 4. Press Save to make the change or Cancel. Change the length of time for the screen to display 1. Choose > Phone Settings > Display Settings. 2. Highlight Display Timeout, then press or Change. 3.
Changing Keypad Settings You can set the keypad to automatically lock, to make tones, and to answer a call. See these sections for more information: • Using Any Key to Answer the Phone, page 74 • Setting the Keypad to Automatically Lock, page 75 • Changing the Keypad Tones, page 76 Using Any Key to Answer the Phone You can set your phone to allow the use of any key to answer a call. If you want to... Then... Answer calls by pressing any key 1. Choose > Phone Settings > Keypad Settings. 2.
Changing Phone Settings Setting the Keypad to Automatically Lock To keep from pressing keys and redialing calls accidentally, use the keypad auto lock feature. You can set the length of time before your phone keypad automatically locks after completing a call. If you want to... Then... Automatically lock the keypad after using the phone 1. Choose > Phone Settings > Keypad Settings. 2. Select Keypad Auto Lock. 3. Select one of these time intervals: • 15 seconds • 30 seconds • 60 seconds 4.
Changing the Keypad Tones You can enable or disable the tones when you press a key on your keypad. Change the keypad tone level 1. Choose > Phone Settings > Keypad Settings. 2. Select Keypad Tone. 3. Select one of the following: • Disable—Plays no keypad tone. • Normal—Plays tone when keys are pressed. • Loud—Plays louder tone when keys are pressed. The icon appears next to your selection. 4. Press Save to make the change or Cancel.
Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories in the Directory menu. Using Call Logs Your phone maintains records of your missed, placed, and received calls. If you want to... Then... View your call logs 1. Press . 2. Choose Missed Calls, or Received Calls, or Placed Calls. Each call log stores up to 100 records. Dial from a call log 1. Press . 2. Choose Missed Calls, or Received Calls, or Placed Calls. 3.
If you want to... Then... Erase all call records in all call logs 1. Press to display call logs. 2. Press Clear. Doing so erases all call logs, or choose Options > Exit. See if the line in the Look for Busy Lamp Field indicators. See Using BLF to Determine a Line State, call log is busy page 59. before placing a call to that line Tip • Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries.
Using Call Logs and Directories Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate directory (while not on another call) 1. Choose vary). > Directory Services > Corporate Directory (name can 2. Use your keypad to enter a search criteria such as a name. 3. Press or Search. 4. Scroll to a listing.
Cisco Unified Communications Manager Release 5.1 and Later This section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified Communications Manager 5.0 or later. Alternately, see Using Personal Directory on the Web, page 92. If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1. Choose > Directory Services > Personal Address Book (PAB) Service (exact name may vary). 2.
Using Call Logs and Directories If you want to... Then... Add a new PAB entry 1. Access Personal Address Book. 2. Access the Search page and choose Options > Submit. (You do not need to input search information first.) 3. Choose Options > New. 4. Use the keypad to enter a name or nickname. 5. Press Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Press Submit to add the entry to the database. Assign a Fast Dial code to a PAB entry 1.
Tips • Your system administrator can provide the user ID and PIN that you need to log in to Personal Directory. • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
Using Call Logs and Directories If you want to... Then... Add a contact to your phone book 1. Choose > Phone Book or press Ph Book (if available). 2. Do one of the following: – Press New (if Phone Book is empty). – Choose Options > New (if Phone Book is not empty). 3. At the New Contact screen, fill in contact information. 4. When finished, press Options, then choose Save to save the information, or press Cancel. Assign a primary number for a contact 1.
If you want to... Then... Search for a contact in your phone book 1. Choose > Phone Book or press Ph Book (if available). 2. Choose Options > Mode and enter the text to search. You can search for first name, last name, nickname, and company name. Note You can enter search text in one of two ways: by pressing a key one or more times until you see the letter or number you need, or by having possible matches automatically display after pressing one or more keys (predictive text).
Using Call Logs and Directories If you want to... Then... Copy a phone number from a call log to an existing phone book contact 1. Choose > Missed Calls, or Received Calls, or Placed Calls. 2. Scroll to a phone number, choose Options > Store > Use Existing Contact. 3. On the Phone Book contacts list, highlight a name. 4. Select the phone type to store the number. Copy a phone number from a directory to a new phone book contact 1. Choose > Corporate Directory (name can vary). 2.
If you want to... Then... Assign a speed dial to a contact number in your phone book (from the main screen) 1. Press and hold an unassigned speed-dial number for about two seconds, then press Yes. The Phone Book main screen appears. Unassign a speed dial 1. Choose 2. Highlight a contact and press Select to assign the speed dial to the primary number. > Speed Dials. 2. Highlight the assigned speed dial and press Delete. 3. Press Yes to confirm, or No to cancel.
Accessing Voice Messages Accessing Voice Messages When the phone displays “You Have VoiceMail” or a red blinking light, you can access your messages from your phone. Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize your voice message service 1. Press Message or press and hold . 2.
Accessing Your User Options Web Pages Your wireless IP phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your wireless IP phone. This section includes information for: • Cisco Unified CallManager Release 4.
Accessing Your User Options Web Pages Tips for Navigating the User Options Web Pages • Select your device from the menu page to see all of your options. • Click Update to apply and save your changes. • Click Return to the Menu to get back to the context-sensitive menu. • Click Log Off to exit the User pages. Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages.
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages This section describes how to access your User Options web pages and how to subscribe to phone services when you are connected to a Cisco Unified Communications Manager 5.1 or later system.
Accessing Your User Options Web Pages If you want to... Then do this... Configure phone settings Choose toolbar buttons to access these phone-specific options: • Line settings • Speed dials • Phone services • Service URL Return to the Device Configuration page Choose User Options > Device from any page to verify that you are configuring the correct device or to change devices.
Note For help using speed-dial features, see Speed Dialing, page 52. If you want to... Then do this after you log in... Set up Line View speed-dial numbers 1. Select the name for the Cisco Unified Wireless IP Phone 7925G device. 2. Click Speed Dials. 3. Enter a phone number as you would dial it. 4. Enter a label for the speed-dial number that is 11 characters or less. 5. Click Save Note Set up Abbreviated Dials If you have speed dials configured in your Line View, the speed-dial label icon.
Accessing Your User Options Web Pages Note You can also access PAB and Fast Dials from your phone. See Using Personal Directory on Your Phone, page 79. Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web pages. If you want to... Then, do this after you log in... Add a new PAB entry 1. Choose User Options > Personal Address Book. 2. Click Add New. 3. Enter information for the entry. 4. Click Save. Search for a PAB entry 1.
If you want to... Then, do this after you log in... Assign a Fast Dial code to a phone number (without using a PAB entry) 1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number. 5. Click Save. Search for a Fast Dial entry 1. Choose User Options > Fast Dials. Edit a Fast Dial phone number 1. Choose User Options > Fast Dials. 2. Specify search information and click Find. 2. Search for the Fast Dial entry that you want to edit. 3.
Accessing Your User Options Web Pages Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Select the name for the Cisco Unified Wireless IP Phone 7925G device. 2. Click Phone Services. 3. Click Add New. 4.
If you want to... Then do this after you log in... Add a service to an available screen slot 1. Select a device. 2. Click Service URL. Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 3. Choose a service from the Button Service drop-down list. 4. If you want to rename the service, edit the label fields. Note Your phone uses the ASCII Label field if the phone does not support double-byte character sets. 5. Click Save. 6.
Accessing Your User Options Web Pages If you want to... Then do this after you log in... Change the language (locale) for your User Options web pages 1. Choose User Options > User Settings. 2. In the User Locale area, choose an item from the Locale drop-down list. 3. Click Save. Change the language (locale) for your phone screen 1. Go to the Device Configuration page by choosing User Options > Device. 2. Choose an item from the User Locale drop-down list. 3. Click Save.
If you want to... Then do this after you log in... Change the voice message indicator setting per line 1. Select your device. 2. Click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, verify that the appropriate line is selected or choose a new one. 4. In the Message Waiting Lamp area, choose from various settings. Note Typically, the default message waiting setting prompts your phone to display a light and a message to indicate a new voice message. 5.
Accessing Your User Options Web Pages If you want to... Then... Use WebDialer with your User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 90. 2. Choose User Options > Directory and search for a coworker. 3. Click the number that you want to dial. 4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.) 5. If the Make Call page appears, click Dial.
If you want to... Then... Set up, view, or change WebDialer preferences Access the Preferences page. The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial). To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page. The Preferences page contains the following options: • Preferred language—Determines the language used for WebDialer settings and prompts.
Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs or work environment.
If you... Then... For more information... Share phones or office space with coworkers Consider using: Ask your system administrator about these features and see the: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • Tracing Suspicious Calls, page 62. • A shared line to view or join coworkers calls. • Using a Shared Line, page 57.
Troubleshooting Your Phone Troubleshooting Your Phone This section provides troubleshooting information for your wireless IP phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom You cannot complete a call Explanation One or more of the following factors might apply: • Your phone is out of the wireless network access point service area.
Symptom Explanation The softkey that you want to use does not appear One or more of the following factors might apply: • You must press Options and scroll to reveal additional softkeys. • You must change the line state (for example, place a call or have a connected call). • Your phone is not configured to support the feature associated with that softkey.
Troubleshooting Your Phone Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can choose Options > QRT to submit information to your system administrator.
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Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
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Index A Bluetooth enabling 67 abbreviated dialing 91 headset 65 accessibility 6 qualified device ID 19 accessories for phone 16 button ad hoc conference, See conference calls answer/send 22 answer/send button 22 application 22 answering calls 37 left softkey 22 application button 22 mute 22 authenticated calls 60 navigation 21, 26 auto keylock 75 power/end 21 AutoAnswer, using 69 right softkey 21 select 21 shortcuts 28 B speaker 21, 65 barge volume 22 and privacy 59 and shared lines
call logs erasing 77 viewing and dialing from 77 call park 55 using 58 Cisco Unified IP Phone documentation for 2 Cisco Unified Wireless IP Phone call pickup 54 accessories 16 call waiting 38 buttons and keys 20 CallBack 36 cleaning 32 call-handling, advanced 52 connecting 7 call-handling, basic 33 description of 19 calls feature configuration for 31, 101 answering 37 healthcare environments 5 blocking 44 online help for 27 compared to lines 28 power supply 5 conference features for 45
D availability of 31 forwarding calls, options for 43 desktop charger cable lock 18 dialing, options for 33, 35 directory corporate, using 79 option descriptions 78 personal, using 79 using from Communications Manager web page 99 directory numbers, viewing 23 DND 44 Do Not Disturb 44 documentation, accessing 2 H handset using 65 hanging up, options for 39 headset Bluetooth 66 Bluetooth wireless 65 choosing ringer volume 70, 71 mode, using 65 ordering 17 port 21 quality 16 E using 16, 65 editing text 1
line view speed dial 52 I lines icon 50 accessing 28 icons and call forwarding 97 call state 29 call state icons 29 descriptions of 24 description of 28 line state 29 line view icon 28 signal strength 14 text label for 97 icons, for call states 29 viewing 28 indicator light voice message indicator setting 97 blink rates 20 blinks green 14 colors 20 locking phone 18 log out of hunt group 56 in service 14 installing, Cisco Unified Wireless IP Phone 7 intercom line 50 M Malicious Call Iden
network profile changing language 72 locked 76 changing LED indication 72 viewing 76 cleaning 32 feature descriptions 23 O online help, using 27 features of 23 icons 24 menus 26 phone services configuring 91 P phone status line icons 24 PAB pickup groups 54 dialing from 36 PIN, changing 96 using from web page 93 placed calls, records of 77 password placing calls, options for 33, 35 changing EAP 76 power outage 5 network EAP 15 power supply 5 setting 15 power/end button 21 password, c
signal strength 14 R softkey buttons received calls, records of 77 labels for 25 redial 33 using 25 regulatory domains 5 speaker button 21 remote-in-use for shared lines 57 speaker icon 65 resume, using 39 speakerphone ring pattern mode, using 65 change setting 71 special characters, accessing 16, 21, 22 changing with volume button 28 speed dial ring tones assigning to Phone Book contact 85 changing 70, 71 hot key 52 choosing per line 70, 71 line view 52 ringer line view labels 91
Tool for Auto-Registered Phones Support 16 accessing 87 transferring, options for 41 indicator 87 troubleshooting, data for 103 shortcut 28 voice quality data, locating 104 volume U adjusting 70, 71 User Options web pages Cisco Unified CallManager accessing and using 88 subscribing to phone services 89 Cisco Unified Communications Manager adjusting during call 66 preserving 66 volume button description 22 using 28 accessing and using 90 subscribing to phone services with 95 Communications Manager
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Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Netherlands Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.
