Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Press EditDial, << or >>. Press Hold or Resume. Edit a number Hold/resume a call Press more > Confrn, dial the participant, then press Confrn again. © 2011 Cisco Systems, Inc. All rights reserved. OL-22333-01 Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners.
Combines existing calls to create a conference View related Help topics Displays the Help main menu Hosts a Meet-Me conference call Displays additional softkeys Makes a new call Answers a call that is ringing in an associated group Stores a call using Call Park Answers a call that is ringing on another phone in your group Submits call problems to the system administrator Redials the most recently dialed number Removes a conference participant Resumes a call on hold Drops the last party added to
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 1 An Overview of Your Phone 1 Understanding Buttons and Hardware 1 Understanding Lines and Calls 5 Understanding Line and Call Icons 6 Understanding Phone Screen Features 7 Cleaning the Phone Screen 8 Understanding Feature Buttons and Menus 8 Acces
Using Mute 8 Switching Between Multiple Calls 8 Switching an In-Progress Call to Another Phone 9 Viewing Multiple Calls 9 Transferring Calls 10 Sending a Call to a Voice Message System 11 Forwarding Calls to Another Number 11 Using Do Not Disturb 13 Making Conference Calls 14 Using Conference Features 14 Using Conference 14 Using Join 15 Using cBarge 16 Using Meet-Me 16 Viewing or Removing Conference Participants 17 Placing or Receiving Intercom Calls 17 Advanced Call Handling 1 Speed Dialing 1 Picking Up a
Managing Business Calls Using a Single Phone Number 14 Using a Handset, Headset, and Speakerphone 1 Using a Handset 1 Using a Headset 1 Using a Speakerphone 2 Using AutoAnswer with a Headset or Speakerphone 3 Changing Phone Settings 1 Customizing Rings and Message Indicators 1 Customizing the Phone Screen 2 Using Call Logs and Directories 1 Using Call Logs 1 Directory Dialing 3 Using Corporate Directory on Your Phone 4 Using Personal Directory on Your Phone 4 Accessing Voice Messages 1 Using the User Option
Understanding Additional Configuration Options 1 Troubleshooting Your Phone 1 General Troubleshooting 1 Viewing Phone Administration Data 2 Using the Quality Reporting Tool 3 Cisco One-Year Limited Hardware Warranty Terms 1 Index 1 8 OL-22333-01
Getting Started Using this Guide This guide provides an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or see the following table for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press ? on the phone when you need assistance. Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 1.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html You can access the Cisco website at this URL: http://www.cisco.com/ You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.
Getting Started Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good-quality external devices (such as headsets) that are shielded against unwanted radio-frequency (RF) and audio-frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur.
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Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the following figure and table to connect your phone. 8 1 9 AUX 10/100 SW 10/100 PC + DC48V 7 2 3 4 5 185045 6 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
1 DC adaptor port 6 Handset port 2 AC-to-DC power supply 7 Headset port 3 AC power cord 8 Footstand button 4 Network port 9 Auxiliary port 5 Access port 185165 Removing the Hookswitch Clip (Required) Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.
Connecting Your Phone 2 3 77354 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Adjusting the Footstand (Optional) To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Headset Support Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors. We recommend the use of good-quality external devices, such as headsets that are screened against unwanted radio-frequency (RF) and audio-frequency (AF) signals.
An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.
Cisco Unified IP Phone 7962G 2 1 3 16 4 5 6 7 8 15 14 13 187005 9 12 11 10 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 16 1 4 5 6 7 8 15 2 14 13 12 11 10 186845 9 OL-22333-01
An Overview of Your Phone Cisco Unified IP Phone 7942G 1 2 3 16 4 5 6 7 8 15 14 13 187004 9 12 11 10 Cisco Unified IP Phone 7941G and 7941G-GE 1 2 3 16 1 4 5 6 7 8 15 14 13 12 11 10 186846 9 Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
1 Item Description Programmable buttons Depending on configuration, programmable buttons provide access to: For more information, see...
An Overview of Your Phone Item Description For more information, see... 7 Settings button Opens and closes the Settings menu. Use the Changing Phone Settings, button to change phone screen contrast and page 1 ring settings. 8 Services button Opens and closes the Services menu. Using the User Options Web Pages, page 1 9 Volume button Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).
Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state. Icon 6 Line or Call State Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party. Ringing call A call is ringing on one of your lines. Call on hold You have put the call on hold. See Using Hold and Resume, page 7.
An Overview of Your Phone Understanding Phone Screen Features The following figure shows how your main phone screen may look with an active call. 7 1 6 5 4 3 186847 2 1 Primary phone Displays the phone number (directory number) for your primary phone line. line When several feature tabs are open, the phone number and the time and date display alternately in this area.
Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures. When the phone is in power save mode, the touchscreen is blank and the Display button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone will remain asleep until after you finish cleaning.
An Overview of Your Phone Accessing the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the phone screen. If you want to... Then... View the main menu Press ? on your phone and wait a few seconds for the menu to display. Main menu topics include: • About Your Cisco Unified IP Phone—Details about your phone • How do I...
Feature Softkey Line Button Label and Icon Group Pickup GPickUp Group PickUp Hold Hold Hold Hunt Group HLog Hunt Group Malicious Call Identification MCID Malicious Call ID Meet Me Conferencing MeetMe MeetMe Mobility Mobility Mobility New Call New Call New Call Other PickUp OPickUp Other PickUp Quality Reporting Tool QRT Quality Reporting Tool Redial Redial Redial Remove Last Conference Party RmLstC Remove Last Participant Transfer Transfer Transfer Video Support VidMo
An Overview of Your Phone If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone powers down. If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before informing you of the pending power shutdown.
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Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary. For more information, see your system administrator. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call using the handset Pick up the handset and enter a number.
Tips • You can dial on hook, without a dial tone (predial). To predial, enter a number, then go off hook by lifting the handset or pressing Dial, , or . • When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off hook. • If you make a mistake while dialing, press << to erase digits.
Basic Call Handling If you want to... Then... For more information, see... Use CallBack to receive notification when a busy or ringing extension is available 1. Press CallBack while listening to the busy tone or ring sound. Your system administrator 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. Note When a call is being chaperoned, a call chaperone cannot use CallBack. See if a line associated with Look for Busy Lamp Field indicators.
If you want to... For more information, see... Then... Place a call using Fast Dial Note Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information. Configuring Fast Dials on the Web, page 3 After configuration, follow these steps: 1. Press the Fast Dial line button. 2. To find and select an entry, scroll to or press the index number. The system dials the specified number.
Basic Call Handling Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a headset Press , if unlit. Or, if is lit, press Answer or (flashing). Using a Handset, Headset, and Speakerphone, page 1 Note The ringing line is selected automatically. Contact your system administrator for the options to select the primary line each time.
If you want to... Then... For more information, see... Answer a call on your mobile phone or other remote destination Set up Mobile Connect and answer your phone. See Managing Business Calls Using a Single Phone Number, page 14. When you enable Mobile Connect, answer the call on your mobile phone, and have up to four IP Phones or Softphone configured as shared lines, the additional phones stop flashing. Tip • If parties on a call hear a beep tone, the call may be monitored or recorded.
Basic Call Handling Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon. When another phone places a call on hold, the line button flashes red and the phone displays the remote hold icon.
• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line. • Your system administrator determines the duration between Hold Reversion alerts. • When a call is chaperoned, the call chaperone cannot use Hold. Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset. If you want to... Then... Toggle Microphone on Press .
Basic Call Handling Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination. If you want to... Then... Switch an in-progress call on your desktop phone to a mobile phone 1. Press the Mobility softkey and select Send call to mobile. Switch an in-progress call from a mobile phone to your desktop phone 1. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.
You can use these additional methods to view multiple calls on multiple lines: If you want to... Then... View calls on another line 1. Press ? . Switch to call overview mode Press 2. Immediately press the line button . for the highlighted line. The phone switches to call overview mode, displaying one call per line. The displayed call is either the active call or the held call with the longest duration. To return to standard viewing mode, press ? and then immediately press the line button.
Basic Call Handling • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. • When a call is chaperoned, the call chaperone cannot use transfer. Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice-message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to the voice message system of another person. If you want to..
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions. You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you. If you want to... Then...
Basic Call Handling • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices. The Call Forward feature returns when the call ends. Using Do Not Disturb You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone.
Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone. • Conference—Enables you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones.
Basic Call Handling Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon . 2. Repeat this step for each call that you want to add. 3. Press Join.
Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then... Create a conference by Press the line button for the shared line. barging a call on a shared line In some cases, you must highlight the call and press cBarge to complete the action. See Using Barge to Add Yourself to a Shared-Line Call, page 5 for more information. See a list of participants or remove participants See Viewing or Removing Conference Participants, page 17.
Basic Call Handling Tip If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls, page 8. Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants • Press ConfList or Conference List.
• Listen to the caller with microphone muted (you can hear the caller, but the caller cannot hear you). • End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if you do not want to hear the message. • Talk to the caller by pressing the active intercom button and using either the handset, headset or speaker. The intercom call becomes a two-way connection so that you can converse with the caller.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator may configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing enables you to enter an index number, press a button, or select a phone screen item to place a call.
Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You may use Call PickUp if you share call-handling tasks with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Press the PickUp softkey or button. You may have to lift the handset to display the softkey. If your phone supports auto-pickup, you are now connected to the call.
Advanced Call Handling • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line and then press a Call PickUp softkey or button. for • Depending on how your phone is configured, you may receive an audio or visual alert about a call to your pickup group. • If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 7.
If you want to... Then... Direct and store an During a call, press the Assisted Directed Call Park button displaying an active call at an assisted idle Line Status indicator . directed call park number Retrieve a parked call from an assisted directed call park number Press the flashing Assisted Direct Call Park Note button. If your administrator has not configured a reversion directory number, the parked call is reversed to the phone parking the call.
Advanced Call Handling Using a Shared Line Your system administrator may ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.
• Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants. Single-button and Multi-touch Barge Your system administrator determines whether the barge feature on your phone operates as a single-button or multi-touch feature. • Single-button barge allows you to press a line button to barge a call (if only one call is on the line). • Multi-touch barge allows you to view call information before barging.
Advanced Call Handling Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Press Private Allow others to view or barge calls on a shared line . 2. To verify that Privacy is on, look for the Privacy-enabled icon next to an amber line button . 1.
If you want to... Then... See the state of a speed-dial line Look for one of these BLF indicators next to the line number: + Line is in-use. + Line is idle. + Line is in Do Not Disturb state. + (flashing)—Line is ringing (BLF Pickup only). BLF indicator unavailable for this line. Use BLF Pickup to Press the BLF Pickup button while the line is ringing. answer a call The call is redirected to the next available line on your phone.
Advanced Call Handling – When end-to-end secure media is established through the Secure Real-Time Transfer Protocol (SRTP) and the call status is secure, the phone plays the secure indication tone (three long beeps with brief pauses). – When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses).
With the authentication methods that require a password, use the << softkey to backspace and correct the password. When the power is lost or reset under some circumstances, the stored credentials are cleared. To establish the VPN connection, press the Submit softkey. To disable the VPN login process, press the Cancel softkey. If you want to... Then...
Advanced Call Handling Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. If you want to... Then... Notify your system administrator about a suspicious or harassing call Press MCID or Malicious Call ID.
If you... Then... Want to view priority level of a call Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine). Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.
Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. The Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone. If you want to... Then... Log in to EM 1.
• Changes that you make to your EM profile from your Cisco Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in. • Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out. • Local settings controlled by the phone are not maintained in your EM profile.
Advanced Call Handling If you want to... Then... Switch an in-progress call between your desk phone and mobile phone See Switching an In-Progress Call to Another Phone, page 9. Put a call that has been picked up on your mobile phone on hold 1. Press the Enterprise Hold (name may vary) softkey. Connect to Mobile Voice Access Turn on Mobile Connect from your mobile phone The other party is placed on hold. 2. On your mobile phone, press the Resume (name may vary) softkey.
– The number you are calling from is not one of your remote destinations. – The number is blocked by you or your carrier (shown as “Unknown Number”). – The number is not accurately matched in the Unified CM database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off hook when the handset is lifted or another audio device is in use. The phone is on hook when the handset is in its cradle and other audio devices are not in use. Using a Handset If you want to... Then... Use the handset Lift it to go off hook; replace it in the cradle to go on hook. The ringing line is selected automatically.
If you want to... Then... Switch to a handset Lift the handset. Adjust the volume level for a call Press during a call or after invoking a dial tone. Press Save to preserve the volume level for future calls. If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 3. Using a Wireless Headset Cisco Unified IP Phones 7962G and 7942G support wireless headsets. Refer to the wireless headset documentation for information about using the wireless headset’s remote features.
Using a Handset, Headset, and Speakerphone Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures Auto Answer to use either the speakerphone or a headset. You may use AutoAnswer if you receive a high volume of incoming calls. If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep when you are not on a call.
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Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 2. Choose a phone line or the default ring setting. 1. Choose > User Preferences > Rings. 3.
If you want to... Then... Change the way the audible voice message indicator sounds on your phone 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 1. Change the way that the voice message light on your handset works 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 1. 2. Access your message indicator settings. See Controlling Line Settings on the Web, page 8. 2. Access your message indicator settings.
Changing Phone Settings If you want to... Then... Change the language on your screen 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 1. 2. Access your user settings. See Controlling User Settings on the Web, page 7. Change the line text label 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 1. 2. Access your line label settings. See Controlling Line Settings on the Web, page 8.
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Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains call logs that contain records of your missed, placed, and received calls. Your system administrator determines if missed calls are logged on your phone in the missed calls directory for a given line appearance on your phone. If you want to... Then...
If you want to... Then... Dial from a call log (while not on another call) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tips section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display Delete. 4.
Using Call Logs and Directories If you want to... Then... Place a call from a URL entry in a call log (SIP phones only) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight the URL entry that you want to dial. 3. If you need to edit the entry, press EditDial. 4. The icon appears to indicate that you can begin editing characters in the URL entry. 5. Press Dial. Redial an international call from missed and received call logs 1. Choose > Missed Calls or Received Calls. 2.
Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate directory (while not on another call) 1. Choose Dial from a corporate directory (while on another call) > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. To dial, select the listing, or scroll to the listing and lift the handset. 1. Choose > Corporate Directory (exact name can vary).
Using Call Logs and Directories If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1. Choose Search for a PAB entry 1. Access Personal Directory, then choose Personal Address Book. > Personal Directory (exact name can vary). 2. Enter your Unified CM user ID and PIN, then press Submit. 2. Enter search criteria and press Submit. 3. You can choose Previous or Next to move through listings. 4. Highlight the PAB listing that you want and press Select.
If you want to... Then... Assign a Fast Dial code to a PAB entry 1. Search for a PAB entry. 2. Highlight the listing and press Select. 3. Press Fast Dial. 4. Highlight the number that you want to dial and press Select. 5. Highlight the Fast Dial code that you want to assign to the number and press Select. Add a new Fast Dial code (not using a PAB entry) 1. Choose > Personal Directory > Personal Fast Dials. 2. Press Fast Dial. 3. Highlight a Fast Dial code that is unassigned and press Select. 4.
Using Call Logs and Directories • (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
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Accessing Voice Messages To access voice messages, press the Messages button . Your company determines the voice-message service that your phone system uses. For the most accurate and detailed information about your service, see the documentation that came with it. If you want to... Then... Set up and Press and follow the voice instructions. personalize your If a menu appears on your screen, choose an appropriate menu item.
If you want to... Then... Listen to your voice messages or access the voice- messages menu Press . Depending on your voice-message service, doing this dials the message service automatically or provides a menu on your screen. If you are connecting to a voice-message service, the line that has a voice message is selected by default. If more than one line has a voice message, the first available line is selected.
Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
If you want to... Then do this... Select a configuration option after logging in 1. After you have logged in to your User Options web pages, choose User Options to access User Settings, Directory, Personal Address Book, Fast Dials, and Mobility Settings. 2. To return to the Device Configuration page from another page, choose User Options > Device.
Using the User Options Web Pages If you want to... Then do this after you log in... Assign a line button for your PAB Note Before you can assign a line button for your PAB, your system administrator must configure the phone to display services. Contact your system administrator for more information. 1. Choose User Options > Device. 2. Click Service URL. 3. From the Button drop-down list box, choose the Personal Address Book service. 4. Enter a phone label for the button and then click Save. 5.
If you want to... Then do this after you log in... Assign a Fast Dial code to a phone number (without using a PAB entry) 1. Choose User Options > Fast Dials. 2. Click Add New. 3. Change the Fast Dial code, if desired. 4. Enter a phone number and click Save. Assign a line button for Fast Dial Note Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services. Contact your system administrator for more information. 1.
Using the User Options Web Pages Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dialing • Fast Dials For help using speed-dial features, see Speed Dialing, page 1. If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials. 4.
If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5. Choose a service from the drop-down list and click Next. 6. Change the service label or enter additional service information, if available (optional). 7. Click Save. Search for services 1. Select a device. 2. Click Phone Services. 3. Click Find. Change or end services 1. Search for services. 2.
Using the User Options Web Pages If you want to... Then do this after you log in... Access a service on your Select a service using one of these buttons: phone Programmable phone button: ( ) > Services Feature buttons: Messages Services Directories The services available for your phone depend on the phone system configuration and the services you subscribed to. See your phone system administrator for more information. If only one service is configured, the service opens by default.
If you want to... Then do this after you log in... Change the language (locale) for your User Options web pages 1. Choose User Options > User Settings. 2. In the User Locale area, choose an item from the Locale drop-down list. 3. Click Save. Note Change the language (locale) for your phone screen You must configure your browser’s Language preference to your preferred language before the User Options web page displays properly. For more information, see CallManager 5.x/6.x/7.
Using the User Options Web Pages If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions. 6. Click Save.
If you want to... Then do this after you log in... Change or create a line text label that appears on your phone screen 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Line Text Label area, enter a text label. 6. Click Save. Your phone uses the ASCII Label field if the phone does not support double-byte character sets.
Using the User Options Web Pages Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone. If you want to... Then do this after you log in... Create an access list 1.
If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Click Add New. 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number. 4. Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create. 5.
Using the User Options Web Pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 1. 2. Choose User Options > Directory and search for a coworker. 3.
If you want to... Then... Set up, view, or change WebDialer preferences Access the Make Call page. After you click the number that you want to dial, the page appears the first time you use WebDialer and contains these options: • Preferred language—Determines the language used for WebDialer settings and prompts.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you may want to discuss with your phone system administrator based on your calling needs or work environment. You can locate phone guides and other documents listed in this table on the web: http://www.cisco.
If you... Then... For more information... Want to use one extension for several phones Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example. See Using a Shared Line, page 5. Share phones or office space with coworkers Consider using: Ask your system administrator about these features and see: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone.
Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors may apply: • You must log into the Extension Mobility service.
Symptom Explanation The phone shows an error message when you attempt to set up Call Forward All Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count). Ask your system administrator for details.
Troubleshooting Your Phone If you are asked to... Then... Access network configuration data Choose > Network Configuration and select the network configuration item that you want to view. Access status data Choose > Status and select the status item that you want to view. Access phone model information Choose > Model Information. Access phone call and voice quality information Choose > Status > Call Statistics.
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Cisco One-Year Limited Hardware Warranty Terms Special terms apply to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to the Cisco software, is available at this URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.
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Index A logs dialing from a URL entry within a log 3 Abbreviated Dialing 5 using, dialing from, and erasing 1 access lists 10 overview mode 10 Address Book Synchronization Tool (TABSynch) 4 parking 3 answering calls 5 ASCII label field support 5 audio problems 3 audio, quality of 4 authenticated calls 8 Auto Dial 2 AutoAnswer 3 call forwarding configuring from web page 8 configuring on phone 11 call pickup 2 call waiting 5 CallBack 3 caller ID 7 call-handling advanced 1 B basic 1 barge and priva
parking 3 D placing 1 prioritizing 11 Details softkey, viewing multiparty calls 2, 3 redirecting while ringing 2 device configuration page 1 reporting problems with 3 dialing, options 1 secure 8 directed call park 3 storing and retrieving 3 directory transferring 10 button 4 viewing 7 corporate 3 Cisco Extension Mobility 13 personal 3 Cisco Unified IP Phone using from web page 2 using on phone 2 adjusting height of 3 connecting 1 diverting calls to voice-message system 11 feature confi
Settings 5 hold feature menus and button 8 and transferring 10 features, availability of 1 using 7 features, available on your phone 9 hold reversion feature, reverting calls 7 footstand hookswitch clip, removing 2 adjusting 3 hunt groups, logging out 4 button for 4 forced authorization code (FAC) 3 forwarding calls, options 11 I icons for call states and lines 6 G for lines 6 GPickUp 2 idle 6 greeting 6 installing, Cisco Unified IP Phone 1 group call pickup 2 intercom line idle, icon 6
icons and call states 6 N ring patterns for 8 ring tones for 1 Navigation button 5 shared 5 network configuration data, locating 1 text label for 8 using BLF 7 O viewing 7 voice message indicator setting for 8 logging out of hunt groups 4 on-hook dialing 2 online help, using 9 OPickUp 2 M Malicious Call Identification 11 other call pickup, using 2 P MCID 11 Meet-Me conferences 16 park retrieval prefix 3 menus, using 8 password, changing 7 messages Personal Address Book (PAB) indicator for
placed calls, records 1 ringer placing calls customizing 1 options 1 indicator 5 power saving 10 volume for 1 description 11 Troubleshooting 1 pre-dialing (dialing on-hook) 2 S prioritizing calls 11 safety, warnings 2 privacy SCCP versus SIP protocol 10 and shared lines 5 secure calls 8 using 7 Services button 5 programmable buttons services, subscribing to 5 description 4 Session Handoff 8 labels 7 Settings button 5 shared lines Q and remote-in-use icon 5 QRT, using 3 with barge
using 2 Volume button 5 using BLF with 1 volume, for phone ringer 1 status data, locating 1 status line, viewing 7 subscriptions, for phone services 5 W suspicious calls, tracing 11 warnings, safety 2 switching between multiple calls 8 web-based services switching calls 15 configuring 1 see also User Options web pages WebDialer 2 T wideband, headset 2 tabs, on phone screen 7 TABSynch (Address Book Synchronization Tool) 4 TAPS 3 Tool for Auto-Registered Phones Support 3 transferring, options 10
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