Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.0 INCLUDING LICENSE AND WARRANTY Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkey Definitions Place a call Press either before or after dialing a number. AbbrDial Dial using a Speed Dial index number Answer a call Press , or press the Answer softkey.
Join Join other calls already on a line to create a conference MeetMe Host a Meet-Me conference Phone Screen Icons Line and Call States Button Icons Off-hook Call on hold Message Set up, check, or listen to voice messages more Display additional softkeys New Call Make a new call Incoming call Park Park a call and display it Off-hook PickUp Answer a call ringing in your group Shared line in use Connected call On-hook Navigation Play Hear a selected ring type Redial Redial the most r
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Conference Station 4 Connecting the Conference Station to the Network 4 Registering with TAPS 7 An Overview of Your Conference Station 8 Understanding Buttons and Hardware 8 Understanding Lines vs.
Transferring Calls 19 Forwarding All Calls to Another Number 19 Making Conference Calls 20 Understanding Types of Conference Calls 20 Starting and Joining a Standard Conference 21 Starting or Joining a Meet-Me Conference Call 22 Advanced Call Handling 23 Speed Dialing 23 Picking Up a Redirected Call on Your Conference Station 24 Storing and Retrieving Parked Calls 25 Using a Shared Line 25 Understanding Shared Lines 25 Adding Yourself to a Shared-Line Call 26 Preventing Others from Viewing or Barging a Shar
Using Your Personal Address Book on the Web 38 Configuring Fast Dials on the Web 39 Using the Address Book Synchronization Tool 40 Setting Up Speed Dialing on the Web 40 Setting Up Conference Station Services on the Web 41 Controlling User Settings on the Web 43 Controlling Line Settings on the Web 44 Using Cisco WebDialer 46 Understanding Additional Configuration Options 48 Troubleshooting Your Conference Station 50 General Troubleshooting 50 Viewing Conference Station Administration Data 51 Using the Qual
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Getting Started Using this Guide This guide provides you with an overview of the features available on your Cisco Unified IP Conference Station 7937G. You can read it completely for a solid understanding of your conference station’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then...
Finding Additional Information You can access the most current conference station documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ You can access international Cisco websites from this URL: http://www.cisco.com/public/countries_languages.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. Caution In European Union countries, use only external speakers and microphones that are fully compliant with the EMC Directive [89/336/EC].
Connecting Your Conference Station Your system administrator will likely connect your new Cisco Unified IP Conference Station 7937G to the corporate IP telephony network. If that is not the case, refer to the following graphics and tables to connect the conference station. Connecting the Conference Station to the Network The following graphic and table describe how to connect the conference station to the network.
185260 Connecting Optional External Microphones You can connect optional external microphones. See the graphic below. 185262 Connecting an Optional Third-Party Wireless Microphone Kit You can connect an optional third-party wireless microphone kit. See the graphic below. Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.
Connecting Conference Station Using an Optional External Power Source If you connect the conference station to the network using an external power source, you must use a power interface cable and an external power supply. These items are optional and are not included in the conference station package. The following graphic and table show how to connect the conference station to the network if you use an external power source.
Registering with TAPS After the conference station is connected to the network, your system administrator might ask you to auto-register the conference station using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new conference station or to replace an existing conference station. To register with TAPS, activate the conference station, enter the TAPS extension provided by your system administrator, and follow the voice prompts.
An Overview of Your Conference Station Your Cisco Unified IP Conference Station 7937G is a full-feature conference station that provides voice communication over the same data network that your computer uses. It allows you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your conference station can provide enhanced productivity features that extend your call-handling capabilities.
1 Item Description For more information, see... LED indicators Three multi-color LED indicators provide Cisco Unified IP call status information: Conference Station 7937G Administration Guide for • Off: Ready, Call State Off Cisco Unified • Solid amber: Powering On Communications Manager 6.0.
Item Description For more information, see... 8 Volume Down button Lowers the volume of the speaker (off-hook) and the ringer (on-hook). Customizing Rings and Message Indicators, page 29. 9 Mute button Toggles the Mute feature. Using Mute, page 18. 10 Keypad Allows you to dial phone numbers, enter letters, and choose menu items. Basic Call Handling, page 15. 11 Redial button Dials the most recent number you called. Placing a Call—Basic Options, page 15.
Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: • Line—A line corresponds to the directory number that others can use to call you. Each conference station supports one line only. To see your conference station’s line, look at the upper right of the display screen. • Call—A line supports multiple calls. By default, the conference station supports four connected calls per line, but your system administrator can adjust this number according to your needs.
Understanding Display Screen Features You can use the following graphic and table to see what your conference station display screen looks like with active calls and feature menus open. 1 4 3 2 5 Item Description 1 Conference station directory number Displays the current time, date, and number (directory number) of your conference station. 2 Softkey labels Each displays a softkey function. Softkey labels are selected by the softkey buttons.
Choosing Menu Items There are three ways to choose menu items on the conference station’s display screen. To choose a display Do this... screen item... By softkey Press the Select softkey. By navigating (scrolling) Press the appropriate Navigation button to highlight a desired menu item, and then press the Select button or the Select softkey. By item number Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu.
Understanding Feature Availability Depending on the conference station system configuration, features included in this guide might not be available to you or might work differently on the conference station. Contact your support desk or system administrator for information about feature operation or availability.
Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your conference station. For more information, see... If you want to... Then...
Placing a Call—Additional Options You can place calls using special features and services that might be available on the conference station. See your system administrator for more information about these additional options. If you want to... Then... For more information, see... Speed Dial a number Do one of the following: Speed Dialing, page 23. • Choose > Speed Dials. • Use the Abbreviated Dial feature. • Use the Fast Dial feature. Dial from a corporate directory on the conference station 1.
Answering a Call You can answer a call by simply pressing the Off-hook button, or you can use other options if they are available on the conference station. If you want to... Then... For more information, see...
Tips • Engaging the Hold feature typically generates music or a beeping tone. • A held call is indicated by the Hold icon: Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute either in conjunction with the conference station or the external microphones. If you want to... Then... Toggle Mute on Press Toggle Mute off Press Switching Between Multiple Calls You can switch between multiple calls on a line.
Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel.
If you want to... Then... Verify that call forwarding is enabled on your conference station Look for the call forward target number in the status line. Set up or cancel call forwarding remotely 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 37. 2. Access your call forwarding settings. See Controlling Line Settings on the Web, page 44. Tips • Enter the call forward target number exactly as you would dial it from the conference station.
Meet-Me Conference Calls You can create a Meet-Me conference by calling the Meet-Me conference station number at a specified time. For additional instructions, see Starting or Joining a Meet-Me Conference Call, page 22. Starting and Joining a Standard Conference A standard conference allows at least three participants to talk on a single call. If you want to... Then... • Create a conference by calling participants 1. From a connected call, press Confrn.
Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by dialing the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me conference station number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, and then press MeetMe. 4. Dial the Meet-Me conference number.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for the Cisco Unified IP Conference Station 7937G depending on your call-handling needs and work environment. Speed Dialing Speed Dialing allows you to enter an index number or select a conference station screen item to place a call.
Picking Up a Redirected Call on Your Conference Station Call PickUp allows you to answer a call that is ringing on a coworker’s conference station by redirecting the call to your conference station. You might use Call PickUp if you share call-handling with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Do one of the following: – If the PickUp softkey is available, press it.
Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another conference station in the Cisco Unified Communications Manager system (for example, a conference station at a coworker’s desk or in a conference). If you want to... Then... Store an active call using Call Park 1. During a call, press Park. (You may need to press the more softkey to see Park.) 2.
Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. The Privacy feature also prevents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page 27. Note The maximum number of calls that a shared line supports can vary by conference station.
Preventing Others from Viewing or Barging a Shared-Line Call If you share a conference station line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. Your system administrator must configure the Privacy feature for you. If you want to... Then... Prevent others from viewing or barging calls on a shared line 1. Press Private. Allow others to view or barge calls on a shared line 1. Press Private. 2.
Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a conference station as your own. Once you log in to EM, the conference station adopts your user profile, including the conference station line, features, established services, and web-based settings. Your system administrator must configure EM for you. If you want to... Then... Log on to EM 1. Choose > Services > EM Service (name can vary). 2.
Changing Conference Station Settings You can personalize your Cisco Unified IP Conference Station 7937G by adjusting the ring type and volume, the display screen, and voice message indicators. Customizing Rings and Message Indicators You can customize how the conference station indicates an incoming call and a new voice message. You can also adjust the ringer volume for the conference station. If you want to... Then... Change the ring type 1. Choose > Settings > User Preferences > Ring Type. 2.
Customizing the Conference Station Display Screen You can adjust the characteristics of your conference station’s display screen. If you want to... Then... Change the display screen contrast 1. Choose > Settings > User Preferences > Contrast. 2. To adjust the contrast settings, press Up or Down. 3. Press Save. Change the language on the display screen 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 37. 2. Access your user settings.
Using Call Logs and Directories This section describes how you can use call logs and directories on your Cisco Unified IP Conference Station 7937G. To access both features, use the Directories button . Using Call Logs Your conference station maintains call logs. Call logs contain records of your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each log stores up to 100 records.
Directory Dialing Depending on configuration, the conference station can provide both corporate and personal directory features: • Corporate Directory—Corporate contacts that you can access on the conference station. Corporate Directory is set up and maintained by your system administrator. • Personal Directory—Personal contacts and associated fast dial codes that you configure and access from the conference station and your User Options web pages.
Using Personal Directory on Your Conference Station The Personal Directory feature set contains your PAB and Fast Dials. This section describes how to set up and use Personal Directory on the conference station. To use Personal Directory on the web, see Using Personal Directory on the Web, page 38. If you want to... Then... Access Personal Directory (for PAB and Fast Dial codes) 1. Choose Search for a PAB entry 1. Access Personal Directory, and then choose Personal Address Book.
If you want to... Then... Add a new PAB entry 1. Access Personal Directory, and then choose Personal Address Book. 2. Press Submit. 3. Press New. (You may need to press the more softkey to see New.) 4. Use the conference station keypad to enter a name and email information. 5. Choose Phones, and then use the keypad to enter phone numbers. Be sure to include any necessary access codes such as a 9 or 1. 6. Press Submit to add the entry to the database. Assign a Fast Dial code to a PAB entry 1.
Tips • Your system administrator can provide you the userID and PIN that you need to log in to Personal Directory. • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information. • Use the numbers on your keypad to enter characters on your conference station screen. Use the Navigation buttons on your conference station to move between input fields.
Accessing Voice Messages To access voice messages, use the Msgs softkey. Note Your company determines the voice message service that the Cisco Unified IP Conference Station 7937G system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize your voice message service Press the Msgs softkey, and then follow the Integrated Voice Response instructions.
Using the User Options Web Pages Your Cisco Unified IP Conference Station 7937G is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your User Options web pages, where you can control features, settings, and services for your conference station. Accessing Your User Options Web Pages This section describes how to log in and select a conference station. If you want to... Then do this...
Using Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer Note You can also access PAB and Fast Dials from the conference station. See Using Personal Directory on Your Conference Station, page 33. Using Your Personal Address Book on the Web This section describes how to use your PAB from your User Options web pages.
Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. To access your User Options web pages, see Accessing Your User Options Web Pages, page 37. If you want to... Then do this after you log in... Assign a Fast Dial code to a PAB entry 1. Create a PAB entry to assign a fast dial to. For information on how to create a PAB entry, see the preceding section. 2. Choose User Options > Fast Dials. 3. Click Add New. 4.
Tips • You can create up to 500 fast dial and PAB entries. • When you create a new fast dial entry without using a PAB entry, the fast dial entry is labeled “Raw” in your User Options web pages. The entry does not display a configurable text label and does not have a matching entry in your PAB. Using the Address Book Synchronization Tool You can use the Cisco Unified Communications Manager Address Book Synchronizer to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB.
This section describes how to set up speed dialing features from your User Options web pages. To access your User Options web pages, see Accessing Your User Options Web Pages, page 37. If you want to... Then do this after you log in... Set up Speed Dials 1. Choose User Options > Device. 2. If you have more than one device, select a device. 3. Click Speed Dials. 4. In the Speed Dial Settings area, enter a number and label for the speed dial entry. 5. Click Save.
This section describes how to configure conference station services using your User Options web pages. To access your User Options web pages, see Accessing Your User Options Web Pages, page 37. If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2. If you have more than one device, select a device. 3. Click Phone Services. 4. Click Add New. 5. From the Select a Service drop-down list, select a service, and then click Next. 6. Click Save.
Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on the conference station. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
Controlling Line Settings on the Web Line settings include call-forwarding, voice message indicators, ring types, and line text labels that you set up for your conference station. Note • You can set up call forwarding directly on the conference station. See Forwarding All Calls to Another Number, page 19. • To learn about phone settings that you can access directly on the conference station, see Changing Conference Station Settings, page 29.
If you want to... Then do this after you log in... Change the audible message indicator setting 1. Choose User Options > Device. 2. If you have more than one device, select a device. 3. Click Line Settings. 4. In the Audible Message Waiting Indicator area, choose a policy from the Audible Message Waiting Indicator Policy drop-down list. If you turn the message indicator on, and you have a new voice message, you will hear a stutter dial tone when you place a call. 5. Click Save. Change the ring type 1.
Using Cisco WebDialer Cisco WebDialer allows you to make calls on your conference station to directory contacts by clicking items in a web browser. Your system administrator must set up this feature for you. If you want to... Then... Use Cisco WebDialer with your Cisco Unified Communications Manager User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 37. 2. Choose User Options > Directory and search for a coworker. 3.
If you want to... Then... Log out of Cisco WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change Cisco WebDialer preferences Access the Preferences page. The Preferences page appears the first time that you use Cisco WebDialer (after you click the number that you want to dial.) To return to Preferences in the future, click the Preferences icon from the Make Call or Hang Up page.
Understanding Additional Configuration Options Your system administrator can configure your Cisco Unified IP Conference Station 7937G to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your system administrator based on your calling needs and work environment. If you... Then... For more information...
If you... Then... For more information... Answer calls frequently Ask your system administrator to set or handle calls on up the AutoAnswer feature for the someone’s behalf conference station. See Using AutoAnswer, page 28. Want to temporarily apply the conference station number and settings to a shared conference station. See Using Cisco Extension Mobility, page 28. Ask your system administrator about the Cisco Extension Mobility Service.
Troubleshooting Your Conference Station This section provides troubleshooting information for the Cisco Unified IP Conference Station 7937G. General Troubleshooting This section provides information to help you troubleshoot general problems with the conference station. For more and detailed information, see your system administrator.
Viewing Conference Station Administration Data Your system administrator might ask you to access administration data on the conference station for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose Access status data Choose > Settings > Network Configuration, and then navigate to the item that you want to view. > Settings > Status, and then navigate to the item that you want to view.
Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com. 1. Launch your browser, and go to this URL: http://www.cisco.
Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy. To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product.
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Index A park 25 PickUp 24 abbreviated dials CallBack 16 about 23 caller ID 12 setting up 40–41 call-handling 15–22, 23–28 using 23 calls Address Book Synchronizer 40 answering 17 administration data, viewing 51 barging 25 answering calls 17 and call forwarding 19–20, 44 applications button, about 10 compared to lines 11 ASCII label field support 41 conference 20–22 AutoAnswer 28 ending 17 holding and resuming 17 icons for 11 B maximum per line 11 barge multiple parties on 20 and pri
suspicious 27 voicemail settings, adjusting 29 transferring 19 wireless microphone, using 5 cBarge corporate directory 16, 32, 46 about 20 using 26 See also barge D Cisco Extension Mobility 16, 28 dialing, options for 15–16 Cisco Unified Communications Manager directories Address Book Synchronizer 40 about 32 User Options web pages 37–47 button 10 Cisco Unified IP Conference Station 7937G.
feature menus 13 compared to calls 11 features, availability of 14, 48 description of 11 forwarding calls 19–20, 44 icons for 11 number of calls supported on 11, 48 G going off-hook 15 ring types for 29 shared 25 voice message settings for 44–45 GPickUp 24 M H Malicious Call Identification 27 hanging up, options for 17 MCID 27 headset, hanging up with 17 Meet-Me conferences 21, 22 hold menus, using 13 and switching calls 18 message indicators, setting up 29, 44 and transferring 19 messag
P R PAB received calls, viewing 31 about 32 redialing a number 10, 15 accessing 33 redirecting calls 24 using from conference station 16, 33–34 remote-in-use icon for shared lines 25 using from web page 38–39 resume, using 17 Park 25 ringer, adjusting 29 parked call, retrieving 17, 25 password, changing 43 Personal Address Book.
T TAPS 7 Tool for Auto-Registered Phones Support 7 transferring calls 19 troubleshooting general 50 See also QRT U User Options web pages 37–47 V voice mail settings, changing 29, 44–45 volume, adjusting for ringer 29 W warnings, safety 2 web-based services, setting up 37 WebDialer, using 16, 46–47 wireless microphone kit, graphic 5 Cisco Unified IP Conference Station 7937G Phone Guide for Cisco Unified Communications Manager 6.
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