Unified Workforce Optimization Installation Guide

Installation Guide
48 October 2007
3. Enter the password that you specified in WFM Configuration Setup on
page 36, then click GO. The Workforce Management window appears
(Figure 17).
Figure 17. Workforce Management
4. Choose Agents > Agents. If the right pane displays a list of agents, the
synchronization was successful.
5. Navigate to C:\Program Files\Cisco\WFO_WFM\log. Open the Workforce
Management OOC Service log file, which is named yyyymmdd-ooCollector.log,
where yyyymmdd is the date. Verify that the log file does not contain any error
messages.