Unified Workforce Optimization Installation Guide

Contents
1 Overview 7
■ Introduction 7
■ Features of Workforce Management 8
■ Workforce Management Services 9
Workforce Management Capture Service 9
Workforce Management Compile Service 9
Workforce Management OOC Service 9
Workforce Management Request Service 9
Workforce Management RTE Service 9
Workforce Management Sync Service 10
Tomcat Service 10
■ What’s New in This Version 11
■ WFM Documentation 12
■ Port Usage 13
2 System Requirements 15
■ Overview 15
■ System Requirements 16
System Environment 16
Operating Environment 16
Third Party Software Requirements 17
■ System Capacity 20
■ Configuration Data 21
3 Before You Install WFM 23
■ Overview 23
■ Installing Microsoft SQL Server 2005 24
■ Creating a SQL Server Login for WFM 25
■ Configuring Firewall Port Exceptions 26