Unified Workforce Optimization Installation Guide

October 2007 27
Installing and Configuring WFM
Overview
This chapter describes how to install and configure WFM. This process consists of
the following tasks.
■ Verifying Prerequisites (page 28)
■ Upgrading from WFM 8.0 to WFM 8.2 (page 29)
■ Installing WFM (page 30)
■ Configuring WFM (page 33)
■ Configuring NT Authentication for Unified CC (page 43)
■ Configuring Regional Settings (page 49)