Unified Workforce Optimization Installation Guide

What’s New in This Version
October 2007 11
What’s New in This Version
WFM 8.2 includes the following new features.
■ Support for Windows Vista with Internet Explorer 7.0 for clients
■ Email/Chat scheduling (not through an exception)
■ Enhanced usability by making ACD populated fields read-only
■ Simplification of the Call Forecast Calculation screen
■ Support for Microsoft SQL Server 2005 independent location-like storage