Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.1(3) (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Contents Your Phone 1 Cisco Unified IP Phone 8961 1 Phone Connections 1 Footstand 4 Phone Display Viewing Angle 5 Change Display Viewing Angle 5 Buttons and Hardware 5 Phone Screen 10 Phone with Single Line 10 Phone with Multiple Lines 11 Phone Screen Navigation and Item Selection 14 Power-Save Mode 15 Handset Rest 15 Cisco Unified IP Phone 9951 16 Phone Connections 16 Bluetooth 19 Footstand 20 Phone Display Viewing Angle 21 Change Display Viewing Angle 21 Buttons and Hardware 21 Phone Screen 26 Phone with
Footstand 36 Phone Display Viewing Angle 37 Change Display Viewing Angle 37 Buttons and Hardware 37 Phone Screen 42 Phone with Single Line 42 Phone with Multiple Lines 43 Phone Screen Navigation and Item Selection 45 Power-Save Mode 47 Phone Display Cleaning 47 Handset Rest 48 Applications 49 Phone Applications 49 Call History 49 View Call History 50 View Call Record Details 50 Filter Call History 50 Dial From Call History 50 Edit Number From Call History 51 Clear Call History 51 Delete Call Record From Cal
WLAN Sign in 56 Sign in for WLAN 56 Change WLAN Sign in 56 Running Applications 56 View Running Applications 56 Switch to a Running Application 57 Close a Running Application 57 Phone Information 57 View Phone Information 57 Administrator Settings 58 Contacts 59 Phone Contacts 59 Corporate Directory 59 Search for and Dial a Contact 59 Search for and Dial a Contact While on a Call 60 Personal Directory 60 Personal Directory Options 60 Fast-Dial Codes with Personal Directory 62 Messages 65 Voice Messages 65 P
Barge 70 Add Yourself to a Call on a Shared Line 70 Call Back 70 Set up a Call Back Notification 70 Call Forward All 70 Forward Calls on Your Phone 71 Call Park 71 Park and Retrieve a Call Using Park 72 Park and Retrieve a Call Using Assisted Directed Call Park 73 Park and Retrieve a Call Using Manual Directed Call Park 73 Call Pickup 74 Answer a Call Using Pickup 74 Answer a Call Using Group Pickup and a Group Pickup Number 75 Answer a Call Using Group Pickup and a Phone Number 75 Answer a Call Using Other
Put a Call on Hold by Answering a New Call 80 Determine if a Shared Line is on Hold 80 Remote Hold 81 Hold Reversion 81 Respond to a Hold Reversion Notification 81 Hunt Groups 81 Sign In and Out of a Hunt Group 81 Intercom 82 Place a Dedicated Intercom Call 82 Place a Dialable Intercom Call 82 Receive an Intercom Call 82 Line Status 83 Line Status Indicators 83 Malicious Call Identification 84 Trace a Suspicious Call 84 Meet Me 84 Host a Meet-Me Conference 84 Join a Meet-Me Conference 84 Mobile Connect 85 T
Speed Dial 89 Place a Call with a Speed-Dial Button 89 Place a Call with a Speed-Dial Code 89 Use a Speed-Dial Code On-hook 89 Use a Speed-Dial Code Off-hook 89 Transfer 90 Transfer a Call to Another Number 90 Swap Between Calls Before Completing a Transfer 90 Web Dialer 90 Use Web Dialer with Cisco Directory 91 Use Web Dialer with Another Online Corporate Directory 91 Set Up, View, or Change Web Dialer Preferences 91 Sign Out of Web Dialer 92 User Options 93 User Options Web Pages 93 Sign In and Out of Use
User Settings 99 Change Your Browser Password 99 Change Your PIN 100 Change the Language for Your User Options Web Pages 100 Change the Language for Your Phone Display 100 Directory 100 Personal Address Book 101 Add a New PAB Entry 101 Search for a PAB Entry 101 Edit a PAB Entry 101 Delete a PAB Entry 101 Assign a Feature Button for Personal Address Book 102 Fast Dials 102 Assign a Feature Button for Fast Dial 102 Assign a Fast Dial Code to a PAB Entry 103 Assign a Fast Dial Code to a Phone Number Without U
FAQs and Troubleshooting 113 Frequently Asked Questions 113 Troubleshooting Tips 115 Personal Directory 116 User Options 116 Product Safety, Security, Accessibility, and Related Information 117 Safety and Performance Information 117 Power Outage 117 External Devices 117 Bluetooth Wireless Headsets Performance 118 FCC Compliance Statements 118 FCC Part 15.
Your Phone Cisco Unified IP Phone 8961 The Cisco Unified IP Phone 8961 provides these features: • Phone connections • Footstand • Phone-display viewing angle • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.
8 5 4 Network Network Computer Computer 7 1 276320 6 2 3 1 DC adapter port (DC48V) 5 Computer port (10/100/1000 PC) 2 AC-to-DC power supply (optional) 6 Handset port 3 AC power wall plug (optional) 7 Analog headset port (headset optional) 4 Network port (10/100/1000 SW) with 8 IEEE 802.3af and 802.
Your Phone 1 Note USB port 2 Cisco Unified IP Color Key Expansion Module connector Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as three Cisco Unified IP Color Key Expansion modules, one hub, and one other standard USB device) on the side port and five additional standard USB devices on the back port.
Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 2 1 1 1 2 193118 2 1 1 4 Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots.
Your Phone Phone Display Viewing Angle The viewing angle of the phone display can be adjusted according to your preference. Change Display Viewing Angle 193119 Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle. (The Cisco Unified IP Phone 9971 is shown for illustrative purposes.
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Your Phone 1 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. 2 Session buttons Each represents a call session and takes the default action for that session. For example, pressing the session button for a ringing call answers the call, while pressing the session button for a held call resumes the call. Color LEDs reflect the call state.
6 Navigation pad and Select button The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item. The Select button is lit (white) when the phone is in power-save mode. 7 Conference button Creates a conference call. 8 Hold button Places a connected call on hold. 9 Transfer button Transfers a call.
Your Phone 16 Applications button Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information. 17 Contacts button Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history. 18 Phone display Can be positioned to your preferred viewing angle.
Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with Single Line 1 Line label Displays the line phone information. 2 Header Displays the date and time, and information (such as phone number) about the selected line. (If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle.
Your Phone 3 Session button label Displays information (such as phone number and duration) about a (for connected call) connected call on the line. 4 Session button label Displays information (such as phone number and duration) about a held (for held call) call on the line. Pressing the corresponding session button resumes the held call. 5 New Call icon 6 Softkeys Indicates you can press the corresponding session button to make a new call. Softkey options for the selected (highlighted) call only.
1 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. 2 Header Displays the date and time, and information (such as phone number) about the selected line. (If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle.
Your Phone 4 Session labels (with Held Call icons) Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the session button next to a Held Call icon resumes the held call for that session. 5 Softkeys Softkey options for the selected call only.
Phone Screen Navigation and Item Selection Task Action Example Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed call list. Select an item by number. Press the corresponding number Press 2 to select the second item on the keypad. in the Applications menu. Select an item using the Select button. Press the Select button (at the center of the Navigation pad). Highlight the Preferences application and press the Select button. Navigate to a submenu.
Your Phone Power-Save Mode Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Cisco Unified IP Phone 9951 The Cisco Unified IP Phone 9951 provides these features: • Phone connections • Bluetooth • Footstand • Phone-display viewing angle • Buttons and hardware • Phone screen • Power-save mode • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network.
Your Phone 8 9 5 4 Network Network Computer Computer 7 1 193117 6 2 3 1 DC adapter port (DC48V) 6 Handset port 2 AC-to-DC power supply (optional for the network port connection but required for a wifi connection) 7 Analog headset port (headset optional) 3 AC power wall plug (optional) 8 USB port 4 Network port (10/100/1000 SW) with IEEE 802.3af and 802.
1 USB port 3 Speaker port for output to optional external speakers 2 Cisco Unified IP Phone Expansion Module 7917 connector 4 Microphone port for input from optional external microphone Note 18 Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count.
Your Phone Bluetooth Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone. Related Topics Bluetooth Headsets, page 111 Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.
Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 2 1 1 1 2 193118 2 1 1 20 Insert the curved connectors into the 2 lower slots. Lift the footstand until the connectors snap into the upper slots.
Your Phone Phone Display Viewing Angle The viewing angle of the phone display can be adjusted according to your preference. Change Display Viewing Angle 193119 Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle. (The Cisco Unified IP Phone 9971 is shown for illustrative purposes.
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Your Phone 1 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. 2 Session buttons Each represents a call session and takes the default action for that session. For example, pressing the session button for a ringing call answers the call, while pressing the session button for a held call resumes the call. Color LEDs reflect the call state.
6 Navigation pad and Select button The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item. The Select button is lit (white) when the phone is in power-save mode. 7 Conference button Creates a conference call. 8 Hold button Places a connected call on hold. 9 Transfer button Transfers a call.
Your Phone 16 Applications button Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information. 17 Contacts button Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history. 18 Phone display Can be positioned to your preferred viewing angle.
Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with Single Line 1 Line label Displays the line phone information. 2 Header Displays the date and time, and information (such as phone number) about the selected line. 3 Session button label (for connected call) Displays information (such as phone number and duration) about a connected call on the line.
Your Phone 4 Session button label (for held call) Displays information (such as phone number and duration) about a held call on the line. Pressing the corresponding session button resumes the held call. 5 New Call icon Indicates you can press the corresponding session button to make a new call. 6 Softkeys Softkey options for the selected (highlighted) call only.
1 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only. 2 Header Displays the date and time, and information (such as phone number) about the selected line.
Your Phone 4 Session labels (with Held Call icons) Display information (such as call status and duration) about held calls associated with the selected line. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest. Pressing the session button next to a Held Call icon resumes the held call for that session. 5 Softkeys Softkey options for the selected call only.
Phone Screen Navigation and Item Selection Task Action Example Scroll to highlight an item. Press the Navigation pad. Highlight a call from the missed call list. Select an item by number. Press the corresponding number Press 2 to select the second item on the keypad. in the Applications menu. Select an item using the Select button. Press the Select button (at the center of the Navigation pad). Highlight the Preferences application and press the Select button. Navigate to a submenu.
Your Phone Power-Save Mode Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button or pick up the handset. Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
Cisco Unified IP Phone 9971 The Cisco Unified IP Phone 9971 provides these features: • Phone connections • Wireless connection and bluetooth • Footstand • Phone-display viewing angle • Buttons and hardware • Phone screen • Power-save mode • Phone-display cleaning • Handset rest Phone Connections Your system administrator can help you connect your phone to the corporate IP telephony network.
Your Phone 8 9 5 4 Network Network Computer Computer 7 1 193117 6 2 3 1 DC adapter port (DC48V) 6 Handset port 2 AC-to-DC power supply (optional for the network port connection but required for a wifi connection) 7 Analog headset port (headset optional) 3 AC power wall plug (optional) 8 USB port 4 Network port (10/100/1000 SW) with IEEE 802.3af and 802.
1 USB port 3 Speaker port for output to optional external speakers 2 Cisco Unified IP Phone Expansion Module 7917 connector 4 Microphone port for input from optional external microphone Note 34 Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count.
Your Phone Wireless Connection and Bluetooth Your phone can be connected to a wireless network using 802.11a or 802.11b/g, but your system administrator sets up the connection. For more information, see your system administrator. Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth. You can add and connect up to five Bluetooth headsets to your phone, but the last Bluetooth headset connected becomes the default for use with the phone.
Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 2 2 1 1 1 2 193118 2 1 1 36 Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper slots.
Your Phone Phone Display Viewing Angle The viewing angle of the phone display can be adjusted according to your preference. Change Display Viewing Angle 193119 Hold the handset and cradle with your left hand, hold the right side of the bezel (to the right of the display) with your right hand, and then move your hands back and forth in opposite directions to adjust the angle.
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Your Phone 1 Phone screen Shows information about your phone, including directory number, call information (for example caller ID, icons for an active call or call on hold) and available softkeys. Phone screen items, such as menu options and softkeys, are touch-sensitive. 2 Session buttons Each represents a call session and takes the default action for that session.
5 Navigation pad and Select button The four-way Navigation pad allows you to scroll through menus, highlight items, and move within a text input field. The Select button (center of the Navigation pad) allows you to select a highlighted item, disable the phone screen for cleaning, or enable the phone screen if it is in power-save mode. The Select button is lit (white) when the phone is in power-save mode. 6 Conference button Creates a conference call. 7 Hold button Places a connected call on hold.
Your Phone 15 Applications button Opens/closes the Applications menu. Depending on how your system administrator sets up the phone, use it to access applications such as call history, preferences, and phone information. 16 Contacts button Opens/closes the Contacts menu. Depending on how your system administrator sets up the phone, use it to access personal directory, corporate directory, or call history. 17 Phone display Can be positioned to your preferred viewing angle.
Phone Screen The way that your system administrator set up your phone determines what is displayed on your phone screen. Phone with Single Line 1 Header Displays the date and time, and information (such as phone number) about the selected line. 2 Primary line label Displays the primary line phone information.
Your Phone 3 Session labels Display information (such as call status and duration) about active calls associated with the selected line. Calls are displayed in order of the oldest (at the top) to the newest. 4 New Call icon A touch-sensitive icon you can press to make a new call. 5 Softkeys Touch-sensitive softkey options for the selected (highlighted) call only.
1 Header Displays the date and time, and information (such as phone number) about the selected line. (If you are on a call and highlight the header instead of a call, the softkeys that display are the same as those that display when the phone is idle. This is useful, for example, if you want to access the Forward All or New Call softkeys while you are on a call.) 2 Session label (for connected call) Displays information (such as call status and duration) about a connected call on the selected line.
Your Phone 6 Speed-dial label Displays if you or your system administrator assigned a speed dial to the programmable feature button. 7 Nonprimary line labels Display information about nonprimary phone lines. 8 All Calls label Displays if the All Calls feature is enabled. Pressing the corresponding button displays all calls on all lines. Calls are displayed on the right side of the phone screen from the oldest (at the top) to the newest.
Task Action Example Select an item using the Select button. Press the Select button (at the center of the Navigation pad). Highlight the Preferences application and press the Select button. Navigate to a submenu. Highlight the menu item and press the item number on the keypad. Highlight the Network Setup menu, then press 1 to open the submenu. (A right arrow (>) next to the menu item indicates that a submenu exists.) Select a line to use a calling feature (when line is idle).
Your Phone Power-Save Mode Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white). To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset. Phone Display Cleaning Before cleaning the phone display, disable the phone screen by pressing the Select button until you see the message “Touchscreen Disabled.
Handset Rest Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle. 2 3 4 275943 1 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. 2 Rotate the tab 180 degrees. 3 Hold the tab between two fingers, with the corner notches facing you. 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot.
Applications Phone Applications Phone applications allow you to access the following: • Call History • Preferences • Accessories • WLAN Sign in • Running Applications • Phone Information • Administrator Settings (For system administrators only). Call History Call History allows you to view information on the last 150 calls on your phone. An icon displays indicating the type of call: • Received— • Placed— • Missed— The caller ID is displayed with the call icon.
View Call History 1. Press the Applications button . 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) The phone screen displays the call history with an icon associated for each type of call. 3. Press the Exit softkey to return to the Applications screen. View Call Record Details 1. Press the Applications button . 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.
Applications Edit Number From Call History 1. Press the Applications button . 2. Select Call History. (Use the Navigation pad and Select button to scroll and select.) 3. Highlight the call you want to edit. 4. Press the EditDial softkey. (You may need to press More softkey first.) 5. Press the right or left arrow on the Navigation bar to move the cursor to the desired location. 6. Press the softkey to delete numbers on the left of the cursor. 7. Press the Call softkey to dial the new edited number. 8.
• Bluetooth Ringtones You can choose the ringtone, per line, that your phone plays to indicate an incoming call. For information about adding custom ringtones to your phone, see your system administrator. Change Ringtone for a Line 1. Press the Applications button . 2. Select Preferences. (Use the Navigation pad and Select button to scroll and select.) 3. Select Ringtone. 4. Highlight a ringtone. 5. Press Select button or Edit softkey. 6. Press the Play softkey to play the sample ringtone. 7.
Applications 3. Select Brightness. – To increase brightness, press the right arrow on the Navigation pad. – To decrease brightness, press the left arrow on the Navigation pad. 4. Press the Save softkey to set the brightness, or press the Cancel softkey to exit. Bluetooth If your system administrator has set up the Bluetooth feature for your phone, you can turn it on and off from your phone. Turn On Bluetooth (For Cisco Unified IP Phone 9951 and 9971 only.) 1. Press the Applications button . 2.
3. Press the Exit softkey to return to the Applications screen. View Accessory Details 1. Press the Applications button . 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) A list of phone accessories is displayed. 3. Select an accessory from list and press the Details softkey. The phone screen displays the details of selected accessory. The information displayed on the phone screen depends on the accessory selected.
Applications Before You Begin Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on a Bluetooth accessory as an indication that it is discoverable. For more information, see the documentation from the Bluetooth accessory manufacturer. 1. Press the Applications button . 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select Add Bluetooth Accessory. The phone searches for discoverable accessories that are supported.
Disconnect Bluetooth Accessory (For Cisco Unified IP Phone 9951 and 9971 only.) 1. Press the Applications button . 2. Select Accessories. (Use the Navigation pad and Select button to scroll and select.) 3. Select a Bluetooth accessory and then press the Disconnect softkey. WLAN Sign in Before you can access the WLAN network, you must sign in. Your system administrator sets up your phone for wifi connectivity.
Applications The phone displays a list of applications running on the phone including those that are not under the Application menu. 3. Press the Exit softkey to return to the Applications screen. Switch to a Running Application 1. Press the Applications button . 2. Select Running Applications. (Use the Navigation pad and Select button to scroll and select.) 3. Choose a running application and press the Switch To softkey to open and use the selected application. 4.
Administrator Settings For information on accessing and changing the Administrator Settings, see your system administrator.
Contacts Phone Contacts The Cisco Unified IP Phone 8961, 9951, and 9971 provide you with access to corporate and personal contacts using these directories: • Corporate Directory • Personal Directory You may see other directories listed in Contacts. For more information, see your system administrator. Corporate Directory The corporate directory contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the directory.
– Press the Headset button . – Pick up the handset. Search for and Dial a Contact While on a Call 1. Press the Contacts button . 2. Select Corporate Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Select one or both of these search criteria to search for a co-worker: – First Name – Last Name 4. Enter the search criteria information and press the Search softkey. 5. Press the Dial softkey. The first call gets automatically put on hold while the second call gets dialed.
Contacts Sign In and Out of Personal Directory 1. Press the Contacts button . 2. Select Personal Directory. (Use the Navigation pad and Select button to scroll and select.) 3. Enter your user ID and PIN (provided by your system administrator), then press the Submit softkey. 4. Select Log Out. 5. Press the Select softkey. 6. Press the OK softkey to sign out. You are automatically logged out after a certain amount of time. This time limit can vary. For more information, see your system administrator.
2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4. Select the personal address book entry that you want to dial. 5. Press the Dial softkey. Delete a Personal Directory Entry 1. Press the Contacts button . 2. Sign in to Personal Directory. 3. Select Personal Address Book and search for an entry. 4. Press the Select softkey. 5. Press the Edit softkey. 6. Press the Delete softkey (you may need to press the More softkey first). 7.
Contacts 3. Select Personal Address Book. 4. Enter the name information and press the Submit softkey. 5. Press the Select softkey, then press the FastDial softkey. 6. Select a number and press the Select softkey. 7. Scroll to an unassigned fast-dial index (you may have to press the Next softkey to get to more fast-dial indexes). 8. Press the Select softkey. Place a Call Using a Fast-Dial Code 1. Press the Contacts button . 2. Sign in to Personal Directory. 3.
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Messages Voice Messages Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. You can: • Personalize your voicemail • Check for voice messages • Listen to voice messages Personalize Your Voicemail Press the Messages button , then follow the voice prompts. Check for Voice Messages Check for voice messages in any of these ways: • Look for a solid red light on your handset.
You can set up audible message waiting tones using your User Options Web pages. Related Topics • Change the Audible Voice Message Indicator Setting Per Line, page 96 • Change the Voice Message Indicator Setting Per Line, page 95 Listen to Voice Messages 1. To listen to voice messages, do one of the following: • Press the Messages button . • Select a line with a Message icon – Press the Session button , and: next to the Voicemail icon .
Calling Features Feature Buttons and Softkeys Depending upon how your system administrator sets up your phone, some features included in this guide might not be available to you. This table provides information about some of the features that are available on softkeys, some that are available on dedicated feature buttons, and some that are set up by your system administrator on programmable feature buttons.
Feature Name Dedicated Feature Button Programmable Feature Button Malicious Call Identification (MCID) X Meet Me X Mobile Connect X Mute Softkey X Other Pickup X Privacy X Quality Reporting Tool (QRT) X Redial X X Speed Dial X X Speed Dial Line Status X Transfer X X (available during a transfer only) All Calls All Calls allows you to view a list, sorted in chronological order (oldest first), of all active calls on all of your phone lines.
Calling Features View All Calls on Your Phone Press the All Calls button. All active calls from all the lines on your phone are displayed in chronological order, oldest to newest. Answer Answer allows you to answer the oldest call that is available on all line appearances on your phone, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls are always given priority over Held or Park Reversion calls.
Barge The barge feature allows you to add yourself to non-private calls on a shared line. You can convert the call into a conference and add new participants. Add Yourself to a Call on a Shared Line Press the red line button for the shared line. You are added to the call. Call Back Call Back allows you to receive an audio and visual notification on your phone when a busy or unavailable party becomes available. Call Back, which is available as a softkey, may also be available as a feature button.
Calling Features When forwarding calls from your phone: • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.
• Directed Call Park—Allows you to park and retrieve an active call in two different ways: – Assisted Directed Call Park—Allows you to park an active call by pressing a feature button, which your system administrator sets up as a speed dial line. With this type of directed call, you can monitor the status of the line (in-use, idle, or Do Not Disturb) using Line Status indicators.
Calling Features Park and Retrieve a Call Using Assisted Directed Call Park 1. During a call, press a Directed Call Park button displaying an idle Line Status indicator. 2. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows: a. Enter the park retrieval prefix. b. Dial the Directed Call number. For example, if the park retrieval prefix is “99” and the Directed Call number is “1234”, enter 991234.
Call Pickup Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call Pickup if you share call-handling tasks with co-workers. There are three ways you can pick up a call: • Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group. If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
Calling Features Answer a Call Using Group Pickup and a Group Pickup Number 1. Press the Group Pickup button to answer a call on a phone outside your pickup group. If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press Group Pickup. 2. Enter the group pickup number. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press the Answer softkey to connect to the call.
Respond to a Call Waiting Notification To answer the ringing call, press the flashing amber session button or press the Answer softkey to answer the call. You can also use the Navigation pad and scroll to the call and press the Select button to answer it. Your phone puts the original call on hold automatically and connects the ringing call.
Calling Features Join Calls Together in a Conference 1. Start with two connected calls. 2. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one call. 3. Press the Conference button . 4. Press the line button for the other (held) call. 5. If the held call is on another line: a. Press the Active Calls softkey. b. Choose a call from the list. c. Press the Conference softkey. The conference begins. (The conference is established on the line that had the active call.
Divert a Call Divert a call in any of these ways: • To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.) You can silence the incoming (ringing) call by pressing the Volume button down once, and then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator).
Calling Features Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you. Enable Extension Mobility 1. Press the Applications button . 2. Select Extension Mobility (name may vary). 3. Enter your user ID and PIN (provided by your system administrator).
Hold Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold. Hold and Resume a Call 1. To put a call on hold, press the Hold button The Hold icon . displays and the line button breathes green. 2.
Calling Features Remote Hold With the Remote Hold feature, when you place a call on hold while using a shared line, the line button pulses green and the phone displays the Hold icon . When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon. Hold Reversion Hold Reversion notifies you when a call is left on hold.
Intercom Intercom allows you to place and receive one-way calls using a dedicated or dialable intercom line. When you place an intercom call, the recipient’s phone auto-answers with mute activated (whisper mode) and broadcasts your message through the recipient’s speakerphone, or through the headset or handset, if one of these devices is active. After receiving the intercom call, the recipient can initiate two-way audio (connected mode) to allow for further conversation. Place a Dedicated Intercom Call 1.
Calling Features Line Status Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button. Your system administrator sets up Line Status indicators on your phone. Line Status Indicators Line Status indicators show the state of a line. Icon Indicator Line is in use. Line is idle. Line is ringing. (Only for Call Pickup.) Line is in a Do Not Disturb (DND) state.
Malicious Call Identification Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. Trace a Suspicious Call Press the Malicious Caller ID button to send a silent notification message to your system administrator. When the silent notification message is sent, your phone provides both a visual and audible confirmation.
Calling Features Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number. To set up Mobile Connect, use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. When you enable Mobile Connect: • Your desk phone and remote destinations receive calls simultaneously.
Switch an In-Progress Call From a Mobile Phone to Your Desk Phone 1. Select a line on your desk phone. 2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. 3. Press the Resume softkey on your desk phone within five to 10 seconds and start talking on the desk phone. Mute Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you. Mute Your Phone 1.
Calling Features Privacy Privacy allows you to prevent others who share your line from seeing information about your calls. Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines. If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. Related Topics Shared Lines, page 88 Enable Privacy on a Shared Line 1.
Redial a Number Press the Redial softkey. To place the call on a specific phone line, get a dial tone on that line, then press the Redial softkey. Shared Lines Shared lines allow you to use one phone number for multiple phones. If you share a line with a co-worker: • When a call comes in on the shared line: – Your phone rings and the line button flashes amber. – Your co-worker’s phone rings and the line button flashes amber and either you or your co-worker can answer the call.
Calling Features Speed Dial Speed-dial features allow you to place a call by pressing a button or entering a code. Before you can use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages. Depending on setup, your phone can support these speed-dial features: • Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing.
Transfer Transfer allows you to redirect a connected call from your phone to another number: • You can redirect a single call to another number that you specify. • You can also connect two calls on one line or two different lines to each other (without remaining on the line yourself). Before completing a transfer procedure, you can press the Release button or Cancel softkey to cancel the transfer or you can press the Swap softkey to toggle between calls, which allows you to speak privately with each party.
Calling Features Use Web Dialer with Cisco Directory 1. Sign in to your User Options web pages. 2. Select User Options > Directory and search for a co-worker. 3. Select the number that you want to dial. 4. If this is your first time using Web Dialer, review the preferences on the Make Call page. 5. Select Dial. The call is now placed on your phone. 6. To end a call, select Hang up or hang up from your phone. Use Web Dialer with Another Online Corporate Directory 1.
– Do not display call confirmation—If selected, the Web Dialer Make Call page will not display the next time Web Dialer is used. Calls will automatically be dialed after selecting a contact from the Cisco Directory. – Disable Auto Close—If selected, the call window does not close automatically after fifteen seconds. Sign Out of Web Dialer Select the Sign Out icon 92 in the Make Call or Hang Up page.
User Options User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to sign in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
The Cisco Unified CM User Options main web page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. 7. To sign out of user options, select Logout. Device You can make changes to your device settings on your phone from the User Options web pages.
User Options Related Topics Do Not Disturb, page 78 Line Settings Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message-waiting indicators, voice-message indicators, ring patterns, and other line-specific settings.
6. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. 7. Select Save. Change the Audible Voice Message Indicator Setting Per Line 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5.
User Options 3. Select a phone from the Name drop-down menu. 4. Select Line Settings. 5. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 6. In the Line Text Label area, enter a text label. Your phone uses the ASCII Label field if the phone does not support double-byte character sets. 7. Select Save.
The services available for your phone depend on how the system administrator set up the phone system and which services you are subscribed to. For more information, see your system administrator. If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu. Select a service by using one of these feature buttons: (Feature button that your system administrator sets up) Messages Applications Contacts Subscribe to a Service 1.
User Options Change a Service Name 1. Sign in to your User Options web page. 2. Search for services. 3. Select a service name. 4. Change the information and select Save. Add a Service to an Available Programmable Feature Button 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up a service URL button for your phone. 5. Select a service from the Button Service drop-down list. 6.
Change Your PIN 1. Sign in to your User Options web pages. 2. Select User Options > User Settings. 3. Enter your Current PIN. 4. Enter your New PIN. 5. Reenter your new PIN in the Confirm PIN field. 6. Select Save. Change the Language for Your User Options Web Pages 1. Sign in to your User Options web page. 2. Select User Options > User Settings. 3. In the User Locale area, select an item from the Locale drop-down list. 4. Select Save. Change the Language for Your Phone Display 1.
User Options Personal Address Book You can add, delete, or update personal address book entries from the User Options web page. Add a New PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3. Select Add New. 4. Enter information for the entry. 5. Select Save. Search for a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Personal Address Book. 3. Specify search information and select Find. Edit a PAB Entry 1.
Assign a Feature Button for Personal Address Book 1. Sign in to your User Options web page. 2. Select User Options > Device. 3. Select a phone from the Name drop-down menu. 4. Select Service URL. Your system administrator sets up your phone to display services. For more information, see your system administrator. 5. Select the Personal Address Book service from the Button drop-down list box. 6. Enter a phone label for the button. 7. Select Save. 8.
User Options Assign a Fast Dial Code to a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Select Add New. 4. Use the Search Options area to find the appropriate PAB entry. 5. Select a phone number in the Search Results area. 6. Change the Fast Dial code, if desired. 7. Select Save. Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry 1. Sign in to your User Options web page. 2. Select User Options > Fast Dials. 3. Select Add New. 4.
Delete a PAB Entry 1. Sign in to your User Options web page. 2. Search for a Fast dial entry. 3. Select one or more entries. 4. Select Delete Selected. Mobility Settings When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.
User Options – As specified below—Select this option and select from the following items to set up a ring schedule based on day and time: a. Select a check box for each day of the week you want to allow calls to ring the remote destination. b. For each day, select All Day or select the beginning and ending times from the drop-down lists. c. Select the time zone from the drop-down list box. 9. Select one of these ringing options: – Always ring this destination.
Plugins Plugins on your User Options web pages allows you to download and access applications that your system administrator set up for you. For more information, see your system administrator. Access Plugins 1. Sign in to your User Options web page. 2. Select User Options > Plugins. You can view plugins only if your system administrator has set them up for you.
Accessories Phone Accessories Your phone supports accessories from Cisco and third-party manufacturers.
Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module attaches to your Cisco Unified IP Phone 8961, Cisco Unified IP Phone 9951, and Cisco Unified IP Phone 9971 and allows you to add up to 36 extra line appearances or programmable buttons to your phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons. You can add multiple Expansion Modules to the Cisco Unified IP Phone 9951 and Cisco Unified IP Phone 9971.
Accessories Features of the Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module includes the following features. Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.
1 Phone screen—Displays the phone number, speed dial number (or name or other text label), phone service, phone feature or Privacy assigned to each button. Icons indicating line status appear similar to, and function the same as, those on the Cisco Unified IP Phone to which it is attached. 2 Lighted Buttons—18 line buttons. Each button corresponds to one line (as with the Cisco Unified IP Phone).
Accessories Place a Call on the Expansion Module Press the line button on the Expansion Module. Configure Buttons Before you can set up buttons, ask your system administrator for the following information to access your Cisco Unified Communications Manager User Options web page: • The URL • Your user name and password After you have this information, you can configure your speed-dial numbers or program buttons to access phone services.
• Once a Bluetooth headset is connected, turning it off/on will reconnect it to the phone. Please read the below mentioned instructions before using the Bluetooth headset. – If you have both, a Bluetooth headset and an analog headset attached to the phone, only one type of headset will work at any given time. Using a USB headset will disable both, the Bluetooth and analog headset. – Enable the Bluetooth headset to disable the analog headset.
FAQs and Troubleshooting Frequently Asked Questions Q. Why can't I see all the active calls on my phone? A. When there are more calls than available session buttons on the phone, you can scroll using the Navigation pad to see them. Calls are sorted from oldest to newest, with the oldest call at the top of the list. Q. How do I redirect an incoming call when I am on a call? A.
Q. Why do the softkeys keep changing? A. Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed depends on the call or item you have selected. Q. What is the best way to look at calls when I have a shared line or multiple lines? A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls.
FAQs and Troubleshooting 2. Press the Transfer button again. (You do not have to wait for the recipient to answer to complete the transfer.) Q. What does the Swap softkey do? A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference. This allows you to consult privately with the party or parties on each call before combining the calls into a conference. Q. Can I cancel a conference or transfer procedure after I have started it? A.
Problem: Missing the All Calls button. I would like to use the All Calls button but it is not on my phone. Possible Cause It has not been set up by your system administrator. Solution Ask your system administrator to enable the All Calls feature for you. Personal Directory Problem: Cannot sign in to Personal Directory You are unable to sign in to your personal directory. Possible Cause Your PIN needs to be reset. You are using your password to sign in, not your personal identification number (PIN).
Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power outages and other devices can affect your Cisco Unified IP Phone. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored.
Bluetooth Wireless Headsets Performance The Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets support Bluetooth. Bluetooth enables low bandwidth wireless connections within a range of 30 feet (10 meters). The best performance is in the 3 to 6 feet (1 to 2 meter) range. You can connect up to five headsets, but only the last one connected is used as the default.
Product Safety, Security, Accessibility, and Related Information interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
194545 4 5 6 4 Accessibility Feature Description Set Up Requirements 1. High-Contrast Visual and Audible Alert of Incoming Call Cisco Unified IP Phones provide an audible alert, and the handset provides a visual alert when the phone receives an incoming call. The handset light strip flashes during incoming calls and stays lit when a voice-mail message is received. Standard on all phones. Set up is required. 2.
Product Safety, Security, Accessibility, and Related Information Accessibility Feature Description Set Up Requirements 3. Programmable Feature Buttons Users can use the line buttons to initiate, answer, or switch to a call on a particular line. Features, such as speed dial, Privacy, BLF speed dial, and Service URLs, can be assigned to these buttons. Set up is required. Your system administrator sets up programmable line buttons to your phone. 4.
Accessibility Feature Description Set Up Requirements 6. Standard 12-Key Layout and Grouping of Functions Cisco Unified IP Phone keypads provide standard key layout, which enables users to use existing or familiar key positions (including a nib on Key 5). Standard on all phones; no set up is required.
194546 Product Safety, Security, Accessibility, and Related Information Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.
Accessibility Feature Description Set Up Requirement 1. Visual Message Waiting Indicator (Handset) Viewable from 360 degrees, this visual indicator also provides an audible message waiting indicator. Users change the voice message light on their handset and the audible voice message indicator on their phone by logging in to their User Options web pages and accessing the message indicator settings. Users change the setting to on or off.
Product Safety, Security, Accessibility, and Related Information Accessibility Feature Hearing Aid Compatible (HAC) Handset Description Set Up Requirement Cisco Unified IP Phone handsets support the following accessibility features: Standard on all phones; no set up is required.
Mobility Impaired Accessibility Features Accessibility features for the mobility impaired are supported on the Cisco Unified IP Phone 8961, 9951, and 9971.
Product Safety, Security, Accessibility, and Related Information Accessibility Feature Description Set Up Requirements 1. Well-Spaced, Illuminated Buttons Enable Easy Operation Depending on set up, programmable buttons Standard on all phones; no (the left set of buttons) allow users to access: set up is required.
Accessibility Feature Description Set Up Requirements 4. Tactile Discernible Buttons and Functions (including a nib on Key 5) Cisco Unified IP Phone keypads provide the tactile discernible locator, which enables users to use existing or familiar key positions that can be easily located from the “bump” on Key 5. Users do not have to learn new key positions. Standard on all phones; no set up is required. 5.
Warranty Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 7.
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Index Barge 70 A BLF. See Line Status accessibility features 119 accessories 53, 107 Bluetooth 19 accessory adapters 1, 16, 32 add 54 administrator settings 58 connect 55 alerts delete 55 audible disconnect 56 call waiting 75 headset 111 Hold Reversion 81 settings 53 MCID 84 wireless connection 35 silent 84 visual call waiting 75 brightness expansion module 111 phone 52 Hold Reversion 81 Busy Lamp Features.
Call Pickup, description 74 Speed Dial 89 Call Waiting, description 75 Transfer 90 calling features Web Dialer 90 All Calls 68 Cisco product security 119 Answer 69 Cisco Unified IP Color Key Expansion Module 108 Auto Answer 69 Barge 70 Cisco Unified IP Phone 8961 1 Call Back 70 Cisco Unified IP Phone 9951 16 Call Forward All 70 Cisco Unified IP Phone 9971 32 Call Park 71 compliance 118 Call Pickup 74 conference Call Waiting 75 Meet Me 84 conference 76 swap between calls 77 Divert 77
and Resume 80 turn on and off 78 Do Not Disturb. See DND on shared lines 80 remote 81 swap between calls 80 E to answer a new call 80 enable, Privacy 87 Hold button 40 Expansion Module 108 Hold Reversion responding to notification 81 Hold Reversion, description 81 F Hunt Group FAQs 113 description 81 fast dials sign in and out 81 description 79 place a call I with a fast-dial button 79 set up 102 feature buttons. See buttons iDivert.
ring settings 96 N voice message indicator 95 Line Status Navigation pad 8, 40 description 83 navigation, about 14, 30, 45 indicators 83 notification Call Back 70 M O MAC address Web Dialer 91 Malicious Caller ID.
using with Personal Directory 61 set up Web Dialer preferences 91 plugins 106 ports 1, 16, 32 settings 51 power-save mode 15, 31, 47 shared lines barge 70 preferences settings 51 description 88 Web Dialer 91 enable Privacy 87 Privacy, enable on a shared line 87 programmable feature buttons 9 on hold 80 sign in and out Hunt Group 81 Q Web Dialer 91, 92 Silent Monitoring and Recording 88 QRT 87 softkey buttons 7, 23 quality reporting tool.
enable and disable 47 V touch-sensitive features of 39 trace a suspicious call 84 Transfer view Web Dialer preferences 91 description 90 viewing angle 5, 21, 37 swap 90 voice messages using 90 Transfer button 40 changing indicator for 95 checking 65 Troubleshooting 113 voicemail 65 turn on and off Volume button 40 DND 78 Mobile Connect 85 W mute 86 wallpaper 52 warranty information 129 U Web Dialer USB devices 107 change preferences 91 user options description 90 description 93 MAC a
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