Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) For Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 4 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines and Calls 14 Understanding Line and Call Icons 15 Understanding Phone Screen Features 16 Choosing Phone Screen Items 17 Cleaning and Maintaining the Phone Screen
Using Mute 27 Switching Between Multiple Calls 28 Switching an In-Progress Call to Another Phone 28 Viewing Multiple Calls 29 Transferring Calls 30 Sending a Call to a Voice Message System 31 Forwarding Calls to Another Number 31 Using Do Not Disturb 33 Making Conference Calls 33 Using Conference Features 34 Using Conference 34 Using Join 35 Using cBarge 36 Using Meet-Me 36 Viewing or Removing Conference Participants 37 Placing or Receiving Intercom Calls 37 Advanced Call Handling 39 Speed Dialing 39 Pickin
Managing Business Calls Using a Single Phone Number 52 Using a Handset, Headset, and Speakerphone 55 Using a Handset 55 Using a Headset 55 Using a Speakerphone 56 Using AutoAnswer with a Headset or Speakerphone 57 Changing Phone Settings 59 Customizing Rings and Message Indicators 59 Customizing the Phone Screen 60 Using Call Logs and Directories 63 Using Call Logs 63 Directory Dialing 65 Using Corporate Directory on Your Phone 66 Using Personal Directory on Your Phone 66 Accessing Voice Messages 69 Using t
Understanding Additional Configuration Options 83 Troubleshooting Your Phone 85 General Troubleshooting 85 Viewing Phone Administration Data 86 Using the Quality Reporting Tool 87 Cisco One-Year Limited Hardware Warranty Terms 89 Index 91 vi OL-22332-01
Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press ? on the phone when you need assistance. Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 5.
Finding Additional Information • You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html • You can access the Cisco website at this URL: http://www.cisco.com/ • You can access the most current Licensing Information at this URL: http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.
Getting Started Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.
Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series. You can also find more information about accessibility at this Cisco website: http://www.cisco.com/web/about/responsibility/accessibility/index.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 8 9 1 AUX 10/100/1000 SW 10/100/1000 PC 9 DC48V 3 7 2 236377 6 5 4 1 DC adaptor port 2 3 AC power cord 4 AC-to-DC power supply Network port Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.
5 Access port 6 Handset port 7 Headset port 8 Footstand button 9 Auxiliary port 185165 Removing the Hookswitch Clip (Required) Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.
Connecting Your Phone Adjusting the Footstand (Optional) To change the angle of the phone base, adjust the footstand while pressing the footstand button. Registering with TAPS After your phone is connected to the network, your system administrator may ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS may be used either for a new phone or to replace an existing phone.
For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, go to the following URL: http://www.cisco.com/pcgi-bin/ctdp/Search.pl 1. From the Enter Solution drop-down menu, choose IP Communications. The Select a Solution Category menu displays. 2. Choose IP Phone Headsets to see a list of Technology Development Program partners.
An Overview of Your Phone Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities.
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An Overview of Your Phone Cisco Unified IP Phone 7965G 17 1 2 16 3 4 5 6 7 8 15 14 13 186422 9 12 11 10 Cisco Unified IP Phone 7945G 1 17 2 16 1 3 4 5 6 7 8 15 14 13 12 11 10 186421 9 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.
1 Item Description Programmable buttons Depending on configuration, programmable buttons provide access to: For more information, see...
An Overview of Your Phone 3 Display button Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G. Cleaning and Maintaining the Phone Screen, page 17 Awakens the phone screen from sleep mode or disables the touchscreen feature for cleaning. No color—Ready for input Green flashing—Disabled Green steady—Sleep mode Cisco Unified IP Phone 7965G and 7945G: Awakens the phone screen from sleep mode.
13 4-way navigation pad and Select button (center) Cisco Unified IP Phone 7975G, 7965G, and 7945G: Choosing Phone Screen Items, page 17 Enables you to scroll through menus and highlight items. Use the Select button to select an item that is highlighted on the screen. Navigation button—Scroll up and down to see menus and highlight items and right and left across multi-column displays.
An Overview of Your Phone Understanding Line and Call Icons Your phone displays icons to help you determine the line and call state. Icon Line or call state Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are connected to the other party. Ringing call A call is ringing on one of your lines. Call on hold You have put the call on hold. See Using Hold and Resume, page 26.
Understanding Phone Screen Features This is what your main phone screen may look like with an active call. 7 1 6 5 4 3 186550 2 1 Primary phone line Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area. 2 Programmable buttons Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons.
An Overview of Your Phone Choosing Phone Screen Items There are different ways to choose items on your phone’s screen. To choose a phone screen item... Do this... By touch (Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G only) Press (or tap) touch-sensitive items on the touchscreen with your fingertip. By item number Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu. By scrolling Use the Navigation button to highlight an item.
Cisco Unified IP Phone 7965G and 7945G Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. If you want to... Then... Wake the phone screen from sleep mode Press any button or lift the handset. After a period of inactivity (determined by your system administrator), the phone screen enters sleep mode to save power. In this mode, the phone remains lit.
An Overview of Your Phone Accessing the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the phone screen. If you want to... Then... View the main menu Press ? on your phone and wait a few seconds for the menu to display. Main menu topics include: • About Your Cisco Unified IP Phone—Details about your phone • How do I...
Feature Softkey Line Button Label and Icon Group Pickup GPickUp Group PickUp Hold Hold Hold Hunt Group HLog Hunt Group Hunt Group Malicious Call Identification MCID Malicious Call ID Meet Me Conferencing MeetMe MeetMe Mobility Mobility Mobility New Call New Call New Call Other PickUp OPickUp Other PickUp Quality Reporting Tool QRT Quality Reporting Tool Redial Redial Redial Remove Last Conference Party RmLstC Remove Last Participant Transfer Transfer Transfer Video Sup
Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, see... If you want to... Then... Place a call using the handset Pick up the handset and enter a number.
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook. • If you make a mistake while dialing, press << to erase digits. • If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information.
Basic Call Handling For more information, see... If you want to... Then... Use CallBack to receive notification when a busy or ringing extension is available 1. Press CallBack while listening to the Your system busy tone or ring sound. administrator 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. Note The CallBack feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls are being chaperoned.
If you want to... Then... Place a call using Fast Dial Note For more information, see... Before using this option, your Configuring Fast Dials on system administrator must the Web, page 73 configure this feature and assign a service URL to the line button. Contact your system administrator for more information. 1. Press the Fast Dial line button. 2. To find and select an entry, scroll to or press the index number. The system dials the specified number.
Basic Call Handling If you want to... Then... Answer with the speakerphone Press Switch from a connected call to answer a new call Press Answer or, if the call is ringing on (flashing). a different line, press Note For more information, see... , Answer, or (flashing). The ringing line is selected automatically. Contact your system administrator for the options to select the primary line each time.
Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Then... Hang up while using the handset Return the handset to its cradle. Or press EndCall. Hang up while using a headset Press . Or, to keep headset mode active, press EndCall. Cisco Unified IP Phone 7975G, 7965G, and 7945G support a wireless headset. If you are using a wireless headset, refer to the wireless headset documentation for instructions. Hang up while using the speakerphone Press or EndCall.
Basic Call Handling If you want to... Then... Remove a call from hold on a different line 1. Press the appropriate line button: or cause a held call to resume automatically: (flashing). Doing so may • If there is a reverting call on the line, that call will resume. • If there is more than one reverting call on the line, the oldest reverting call will resume. • If a non-reverting held call is the only call on the line, it will resume. 2. If necessary, scroll to the appropriate call and press Resume.
Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. If you want to... Then... Switch between connected calls on one line 1. Make sure the call that you want to switch to is highlighted.
Basic Call Handling If you want to... Then... Switch an in-progress call from a mobile phone to a desk phone sharing the same line (Session Handoff) 1. While on your mobile phone, press the access code for the Session Handoff feature (for example, *74). See your system administrator for a list of access codes. 2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. 3. Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone.
Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel. Note Talk to the transfer recipient before transferring a call (consult transfer) If your phone has on-hook transfer enabled, complete the transfer by hanging up.
Basic Call Handling Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. If you want to... Then... Send an active, ringing, or on-hold call to a voice message system Press iDivert. You see one of these results: • The call is transferred to your voice message system.
If you want to... Then... Set up Call Forward All on your primary line Press CFwdALL or Forward All and enter a target phone number. Cancel Call Forward All on your primary line Press CFwdALL or Forward All. Verify that Call Forward All is enabled on your primary line Look for: Set up or cancel call forwarding remotely, or for a non-primary line 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 71.
Basic Call Handling Using Do Not Disturb You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone. When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone. DND interaction with other types of calls includes: • DND does not affect intercom calls or non-intercom priority calls.
Using Conference Features You can create a conference in various ways, depending on your needs and the features that are available on your phone. • Conference—Enables you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones. • Join—Enables you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey or button.
Basic Call Handling Using Join Join enables you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon . 2. Repeat this step for each call that you want to add. 3. Press Join.
Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then... Create a conference by Press the line button for the shared line. barging a call on a shared line In some cases, you must highlight the call and press cBarge to complete the action. See Using Barge to Add Yourself to a Shared-Line Call, page 43 for more information. See a list of participants or remove participants See Viewing or Removing Conference Participants, page 37.
Basic Call Handling Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Press ConfList or Conference List. Participants are listed in the order in which they join the conference with the most recent additions at the top. Note The conference participants list, ConfList, displays a maximum of 16 participants.
When using the intercom feature, be aware of the following: • From an intercom line, you can only dial other intercom lines. • You can use only one intercom line at a time. • When your active call is being monitored or recorded, you can receive or place intercom calls. • You cannot place an intercom call on hold.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing enables you to enter an index number, press a button, or select a phone screen item to place a call.
If you want to... Then... Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dials code. See Using the Personal Directory on the Web, page 72. 2. To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page 66. Picking Up a Redirected Call on Your Phone Call PickUp enables you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone.
Advanced Call Handling Tips • If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time). • If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available). • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey or button.
If you want to... Then... Retrieve a parked call from a directed call park number From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number. Direct and store an During a call, press the Assisted Directed Call Park button displaying an . active call at an assisted idle Line Status indicator directed call park number Retrieve a parked call from an assisted directed call park number Press the flashing Assisted Direct Call Park Note button.
Advanced Call Handling Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone. Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call.
Understanding Barge Features cBarge and Barge Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either cBarge or Barge: • cBarge converts the call into a standard conference, allowing you to add new participants. (See Making Conference Calls, page 33 for information about standard conferences.) • Barge enables you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.
Advanced Call Handling • If a phone that is using the shared line has Privacy disabled and is configured with Private Line Automated Ringdown (PLAR), the barge and cBarge features will still be available. • You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
Using BLF to Determine a Line State Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone. If you want to... Then...
Advanced Call Handling Making and Receiving Secure Calls Depending on how your system administrator configured your phone system, your phone may support making and receiving secure calls. Your phone can support these types of calls: • Authenticated call—The identities of the phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Unified CM network. Encrypted calls are authenticated.
To access the VPN Configuration settings, press the Settings button and choose Security Configuration > VPN Configuration. After the phone starts up and the VPN Login screen appears, enter your credentials based on the configured authentication method: • Username and password—Enter your username and the password that your system administrator gave you. • Password and certificate—Enter the password that your system administrator gave you. Your username is derived from the certificate.
Advanced Call Handling If you want to... Then... Determine if secure calls can be made in your company Contact your system administrator. Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator. Note A device engaged in a call is either trusted or untrusted as determined by Cisco.
Want to make a priority (precedence) call Enter the MLPP access number (provided by your system administrator) followed by the phone number. Hear a special ring (faster than usual) or special call waiting tone You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.
Advanced Call Handling The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone. If you want to... Then... Log in to EM 1. Choose > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3. If prompted, select a device profile. Log out of EM 1. Choose > EM Service (name can vary). 2. When prompted to log out, press Yes. Change your PIN using the Change Credentials service 1.
Managing Business Calls Using a Single Phone Number Intelligent Session Control associates your mobile phone number with your business IP phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote in Use message. During a call you can also use any of your mobile phone features.
Advanced Call Handling If you want to... Then... Connect to Mobile Voice Access 1. From any phone, dial your assigned Mobile Voice Access number. Turn on Mobile Connect from your mobile phone 1. Dial your assigned Mobile Voice access number. 2. Enter the number you are calling from, if prompted, and your PIN. 2. Enter your mobile phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4.
• If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance.
Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use. Using a Handset If you want to... Then... Use the handset Lift it to go off-hook; replace it in the cradle to go on-hook. The ringing line is selected automatically.
If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 57. Using a Wireless Headset Cisco Unified IP Phone 7975G, 7965G, and 7945G support wireless headsets. Refer to the wireless headset documentation for information about using the wireless headset’s remote features. Also, check with your system administrator to be sure your phone is enabled to use a wireless headset with the wireless headset remote hookswitch control feature.
Using a Handset, Headset, and Speakerphone Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You may use AutoAnswer if you receive a high volume of incoming calls. If you... Then... Use AutoAnswer with a headset Keep headset mode active (in other words, keep when you are not on a call.
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Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3.
If you want to... Then... Change the way the audible voice message indicator sounds on your phone 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 71.) Change the way that the voice message light on your handset works 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 71.) 2. Access your message indicator settings. (See Controlling Line Settings on the Web, page 77.) 2. Access your message indicator settings.
Changing Phone Settings If you want to... Then... Change the background image 1. Choose > User Preferences > Background Images. 2. Scroll through available images and press Select to choose an image. 3. Press Preview to see a larger view of the background image. 4. Press Exit to return to the selection menu. 5. Press Save to accept the new image, or press Cancel. Note If you do not see a selection of images, then this option has not been enabled on your system.
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Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the . Directories button Using Call Logs Your phone maintains call logs that contain records of your missed, placed, and received calls. Your system administrator determines if missed calls are logged on your phone in the missed calls directory for a given line appearance on your phone. If you want to... Then...
If you want to... Then... Dial from a call log (while not on another call) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tips section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.) 4.
Using Call Logs and Directories If you want to... Then... Redial an international call from missed and received call logs 1. Choose > Missed Calls or Received Calls. 2. Highlight the call record that you want to dial. 3. Press EditDial. 4. Press and hold the “*” key for at least 1 second to add a “+” sign as the first digit in the phone number. (You can add the + sign only for the first digit of the number.) 5. Press Dial.
Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers. If you want to... Then... Dial from a corporate directory (while not on another call) 1. Choose Dial from a corporate directory (while on another call) 1. Choose > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. To dial, press the listing, or scroll to the listing and go off-hook. > Corporate Directory (exact name can vary). 2.
Using Call Logs and Directories If you want to... Then... Search for a PAB entry 1. Access Personal Directory, then choose Personal Address Book. 2. Enter search criteria and press Submit. 3. You can choose Previous or Next to move through listings. 4. Highlight the PAB listing that you want and press Select. Dial from PAB entry 1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.) 4.
If you want to... Then... Add a new Fast Dial code (not using a PAB entry) 1. Choose > Personal Directory > Personal Fast Dials. 2. Press Fast Dial. 3. Highlight a Fast Dial code that is unassigned and press Select. 4. Press Assign. 5. Enter a phone number. 6. Press Update. Search for Fast Dial codes 1. Choose > Personal Directory > Personal Fast Dials. 2. You can choose Previous or Next to move through listings. 3. Highlight the listing that you want and press Select.
Accessing Voice Messages To access voice messages, press the Messages button Note . Your company determines the voice-message service that your phone system uses. For the most accurate and detailed information about your service, refer to the documentation that came with it. If you want to... Then... Set up and personalize your voice message service Press Check for your new voice messages Look for: and follow the voice instructions.
If you want to... Then... Listen to your voice messages or access the voice-messages menu Press . Depending on your voice-message service, doing so auto-dials the message service or provides a menu on your phone screen. If you are connecting to a voice-message service, the line that has a voice message is selected by default. If more than one line has a voice message, the first available line is selected.
Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 71. Using the Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified CM Address Book Synchronizer Note You can also access PAB and Fast Dials from your phone.
Using the User Options Web Pages If you want to... Then do this after you log in... Edit a PAB entry 1. Search for a PAB entry. 2. Click a name or nickname. 3. Edit the entry as needed and click Save. Delete a PAB entry 1. Search for a PAB entry. 2. Select one or more entries and click Delete Selected. Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in...
If you want to... Then do this after you log in... Edit a Fast Dial phone number 1. Choose User Options > Fast Dials. 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number and click Save. Delete a Fast Dial entry 1. Search for a Fast Dial. 2. Select one or more entries and click Delete Selected. Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry.
Using the User Options Web Pages If you want to... Then do this after you log in... Set up Abbreviated Dialing 1. Choose User Options > Device. 2. From the Name menu, choose a phone and click Speed Dials. 3. Enter a number and label for an Abbreviated Dialing code. 4. Click Save. Set up Fast Dials See Configuring Fast Dials on the Web, page 73. You can also set up Fast Dials on your phone. See Using Personal Directory on Your Phone, page 66.
If you want to... Then do this after you log in... Add a service to an available programmable phone button 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Service URL. Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 4. Choose a service from the Button Service drop-down list. 5. If you want to rename the service, edit the label fields and click Save.
Using the User Options Web Pages Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. If you want to... Then do this after you log in... Change your password 1. Choose User Options > User Settings. 2. In the Browser Password area, enter information and click Save. Change your PIN 1. Choose User Options > User Settings. 2. In the Phone PIN area, enter information and click Save. Change the language (locale) for your User Options web pages 1.
If you want to... Then do this after you log in... Set up call forwarding per line 1. Choose User Options > Device. 2. From the Name menu, choose a phone and click Line Settings. 3. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 4. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions and click Save. Change the voice message indicator (lamp) setting per line 1. Choose User Options > Device. 2.
Using the User Options Web Pages Setting Up Phones and Access Lists for Mobile Connect When using Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone. If you want to... Then do this after you log in... Create an access list 1.
If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Click Add New. 3. Enter the following information: – Name—Enter a name for the mobile (or other) phone. – Destination Number—Enter your mobile phone number. 4. Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create. 5.
Using the User Options Web Pages Using Cisco WebDialer Cisco WebDialer enables you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 71. 2. Choose User Options > Directory and search for a coworker. 3.
If you want to... Then... Set up, view, or change WebDialer preferences Access the Make Call page. After you click the number that you want to dial, the page appears the first time you use WebDialer and contains these options: • Preferred language—Determines the language used for WebDialer settings and prompts.
Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you may want to discuss with your system administrator based on your calling needs or work environment. You can locate phone guides and other documents listed in this table on the web: http://www.cisco.
If you... Then... Want to use one extension for several phones Request a shared line. This enables See Using a Shared Line, page 43. you to use one extension for your desk phone and lab phone, for example. Share phones or office space with coworkers Consider using: • Call Park to store and retrieve calls without using the transfer feature. • Call Pickup to answer calls ringing on another phone. • A shared line to view or join coworkers’ calls. For more information...
Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of these factors may apply: • You must log into the Extension Mobility service.
Symptom Explanation You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. CallBack fails The other party may have call forwarding enabled.
Troubleshooting Your Phone Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to: • Immediately report an audio problem on a current call. • Select a general problem from a list of categories and choose reason codes.
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Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8.
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Index A forwarding configuring from the web page 77 Abbreviated Dialing 74 access list 79 configuring on phone 31 logs Address Book Synchronization Tool 74 dialing from a URL entry within a log 64 answering calls 24 using, dialing from, and erasing 63 ASCII label field support 74 overview mode 29 audio problems 87 park 41 audio, quality of 7 pickup 40 authenticated calls 47 waiting 25 Auto Dial 21 CallBack 23 AutoAnswer 57 caller ID 16 call-handling advanced 39 B basic 21 barge calls
muting 27 using from web page 22, 81 parking 41 using on phone 22, 65 placing 21, 22 prioritizing 49 redirecting while ringing 40 D reporting problems with 87 Details softkey, viewing multiparty calls 64, 65 secure 47 device configuration page 71 storing and retrieving 41 dialing, options 21, 22 transferring 30 directed call park 41 using DND 33 Directories button 13 viewing 16, 29 directory Cisco Extension Mobility 50 corporate 65 Cisco Unified IP Phone personal 65, 66 adjusting heigh
Help 13 using 55 Messages 13 Help button 13, 29 Services 13 help, using 19 Settings 13 hold feature menus and button 18 using 26 features, availability of 83 hold reversion feature, reverting calls 26 features, available on your phone 19 holding and transferring 30 footstand hookswitch clip, removing 6 adjusting 7 hunt groups, logging out 42 button for 12 Forced Authorization Code (FAC) 23, 85 forwarding calls, options 31 I icons G general use 7 for call states and lines 15 installing,
buttons 12 multiple calls, handling 28 description and number of supported calls 14 Mute button 13 icons and call states 15 mute, using 27 number of calls supported on 83 ring patterns for 77 ring tones for 59 N shared 43 Navigation button 14 switching between 28 network configuration data, locating 85 text label for 77 viewing 16 voice message indicator setting for 77 logging out of hunt groups 42 O on-hook dialing 21 online help, using 19 M OPickUp 40 other call pickup, using 40 Malicious
illumination setting 61 resume, using 26 illustration and features 16 ring patterns, changing 77 sleep mode 17 ring schedule for remote destinations 80 phone screens cleaning, maintaining, and sleep mode 17 ring tones, changing 59 ringer phone services customizing 59 configuring 72 indicator 14 see also User Options web pages 72 volume for 59 PIN, changing 77 placed calls, records 63 placing calls, options 21, 22 S pre-dialing (dialing on-hook) 21 safety, warnings 2 prioritizing calls 49
speakerphone answering calls 25 configuring features and services with 72 subscribing to phone services with 75 hanging up 26 placing calls 21 using 55 speed dial V voice message indicator buttons 12 changing setting 77 configuring 74 description of 69 labels 16, 74 voice message service 69 using 22 Volume button 13 using BLF with 39 volume, for phone ringer 59 status data, locating 85 status line, viewing 16 subscriptions, for phone services 75 W suspicious calls, tracing 49 warnings, safe
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