User's Manual
Table Of Contents
- Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
- Contents
- Preface
- An Overview of the Cisco Unified IP Phones
- Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
- What Networking Protocols are Used?
- What Features are Supported on the Cisco Unified IP Phone 7962G and 7942G?
- Understanding Security Features for Cisco Unified IP Phones
- Reducing Power Consumption on the Phones
- Overview of Configuring and Installing Cisco Unified IP Phones
- Preparing to Install the Cisco Unified IP Phones on Your Network
- Understanding Interactions with Other Cisco Unified IP Telephony Products
- Providing Power to the Cisco Unified IP Phones
- Understanding Phone Configuration Files
- Understanding the Phone Startup Process
- Adding Phones to the Cisco Unified Communications Manager Database
- Using Cisco Unified IP Phones with Different Protocols
- Determining the MAC Address for a Cisco Unified IP Phones
- Setting Up the Cisco Unified IP Phones
- Before You Begin
- Understanding the Cisco Unified IP Phone Components
- Installing the Cisco Unified IP Phones
- Attaching a Cisco Unified IP Phone Expansion Module
- Adjusting the Placement of the Cisco Unified IP Phone
- Verifying the Phone Startup Process
- Configuring Startup Network Settings
- Configuring Security on the Cisco Unified IP Phones
- Configuring Settings on the Cisco Unified IP Phones
- Configuration Menus on the Cisco Unified IP Phones
- Overview of Options Configurable from a Phone
- Network Configuration Menu
- Device Configuration Menu
- Unified CM Configuration Menu
- SIP Configuration Menu for SIP Phones Only
- Call Preferences Menu for SIP Phones
- HTTP Configuration Menu
- Locale Configuration Menu
- UI Configuration Menu
- Media Configuration Menu
- Ethernet Configuration Menu
- Security Configuration Menu
- QoS Configuration Menu
- Network Configuration Menu
- Security Configuration Menu
- Configuring Features, Templates, Services, and Users
- Telephony Features Available for the Cisco Unified IP Phone
- Configuring Product Specific Configuration Parameters
- Configuring Corporate and Personal Directories
- Modifying Phone Button Templates
- Configuring Softkey Templates
- Setting Up Services
- Adding Users to Cisco Unified Communications Manager
- Managing the User Options Web Pages
- Enabling EnergyWise on the Cisco Unified IP Phone
- Customizing the Cisco Unified IP Phones
- Monitoring the Cisco Unified IP Phones Remotely
- Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones
- Troubleshooting and Maintenance
- Resolving Startup Problems
- Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
- Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
- Identifying Error Messages
- Checking Network Connectivity
- Verifying TFTP Server Settings
- Verifying IP Addressing and Routing
- Verifying DNS Settings
- Verifying Cisco Unified Communications Manager Settings
- Cisco CallManager and TFTP Services Are Not Running
- Creating a New Configuration File
- Registering the Phone with Cisco Unified Communications Manager
- Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
- Symptom: The Cisco Unified IP Phone Displays the Message Security Error
- Cisco Unified IP Phone Resets Unexpectedly
- Troubleshooting Cisco Unified IP Phone Security
- General Troubleshooting Tips
- General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
- Resetting or Restoring the Cisco Unified IP Phones
- Using the Quality Report Tool
- Monitoring the Voice Quality of Calls
- Where to Go for More Troubleshooting Information
- Cleaning the Cisco Unified IP Phone
- Resolving Startup Problems
- Providing Information to Users Via a Website
- How Users Obtain Support for the Cisco Unified IP Phones
- Giving Users Access to the User Options Web Pages
- How Users Access the Online Help System on the Cisco Unified IP Phone
- How Users Get Copies of Cisco Unified IP Phone Manuals
- Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials for SCCP Phones Only
- How Users Subscribe to Services and Configure Phone Features
- How Users Access a Voice Messaging System
- How Users Configure Personal Directory Entries
- Feature Support by Protocol for Cisco Unified IP Phone
- Supporting International Users
- Technical Specifications
- Basic Phone Administration Steps
- Index

4-17
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 4 Configuring Settings on the Cisco Unified IP Phones
Network Configuration Menu
Understanding DHCPv6 and Autoconfiguration
You can choose to configure the IP address and other network settings, such as the TFTP server, DNS
server, domain, and name on an IP Phone manually or by using a router or a DHCP server to
automatically assign the IP address and other network information. For more information on how the
Auto IP Configuration and DHCPv6 settings determine where the IP Phone acquires its IPv6 address and
other network settings, see
Table 4-5.
.
IPv6 TFTP Server 2
(SCCP phones only)
Optional backup IPv6 TFTP server that the phone uses if
the primary IPv6 TFTP server is unavailable.
If you make changes to the Alternate TFTP or IPv6 TFTP
servers, you must first unlock the CTL file or ITL file on
the phone.
When the phone looks for its TFTP server, it gives
precedence to manually assigned TFTP servers, regardless
of the protocol. If your configuration includes both IPv6
and IPv4 TFTP servers, the phone prioritizes the order that
it looks for its TFTP server by giving priority to manually
assigned IPv6 TFTP servers and IPv4 TFTP servers. The
phone looks for its TFTP server in the following order:
1. Manually assigned IPv6 TFTP Servers
2. Manually assigned IPv4 TFTP Servers
3. DHCPv6 assigned TFTP Servers
4. DHCP assigned TFTP Servers
For information about the CTL file or ITL file, see Cisco
Unified Communications Manager Security Guide. For
information about unlocking the CTL file, see
Unlocking
the CTL and ITL Files, page 4-41.
1. Unlock the CTL file or ITL file if
necessary. If both the CTL file
and ITL file exist, unlock either
of the files.
2. Unlock network configuration
options.
3. Enter an IP address for the IPv6
TFTP Server 1 option.
4. Scroll to the IPv6 TFTP Server 2
option, press the Edit softkey,
and then enter a new backup
TFTP server IP address.
5. Press the Validate softkey, and
then press the Save softkey.
Table 4-4 IPv6 Configuration Menu Options (continued)
Option Description To Change
Ta b l e 4-5 Determining Where a Phone Acquires Its Network Settings
DHCPv6 Auto IP Configuration How the Phone Acquires its IP address and Network Settings
Disabled Disabled You must manually configure an IP address and the other network settings.
Note When DHCPv6 is disabled, the Auto IP Configuration setting is
ignored.
Disabled Enabled You must manually configure an IP address and the other network settings.
Note When DHCPv6 is disabled, the Auto IP Configuration setting is
ignored.










